The place sucks because you can not pay your storage bill by credit card…read more As well as you are not able to pay your storage bill online either. They only take checks I mean come on who uses checks anymore. You have to remember to coke in to pay your storage bill each month. But the good thing is the owner is very nice and if you are a little late he is very understanding about the issue I am complaining about. So for that reason this place deserves four stars for the good customer service.

Be cautioned and forewarned: There is an employee at this…read moreplace that likes to steal things. I left my keys on the counter one day while checking out when I walked back in to get them they were not there there was only one person there the employee. I was only in my storage unit and in the office and nowhere else but my keys mysteriously just disappeared. When I came back up a few weeks later of course not having the keys to my unit I had to have the locks cut. When I inquired about using a bolt cutter I was told that it would be $60 Perlock to be cut. I was then told that the storage unit place itself has master keys to all the various luck companies and locks and that for a $60 Perlock charge they would open the lock for me. The charge was to pay for the service of having the master keys and for the trouble of having to open up the lock. Of course not having the money to pay for it I beg and grovel to use the boat cutters and ended up finally cutting the locks off and buying new ones. I had rented three storage units there. When going to open up one of them I was Not only shot but angry as well when I saw the unit and the items were turned upside down and boxes have been opened. Talking with the owner if you weeks later I found out that there is no such thing as having master keys to the locks. Putting two into together of course it's pretty easy to figure that out that the employee had to take my keys and was going to charge me the fee for using my keys on my locks. I informed the owner of this he told me to never had a problem before and said he would take care of it. I've been gone for a few months and unplug my returned recently that employee is still there I was told he would not be. I've now cleared my units out and have been going through and taking a list of what is here and what is not. I am finding several items missing and I'm not happy about it. They were very sentimental things and some very expensive and important things. Some things were from my mother Who just recently passed away. This is unacceptable crap for myself I don't know about you but I would really think twice about renting a unit from the company. There are several of the storage units and 29 palms to consider before this one. I am not going to contact the police and file a report on this. I guess that the owner did not figure that I am certified in fingerprint forensics and I did lift fingerprints of led of several items including the door. We'll see what happens when it's run through AFIS.

This is a fabulous storage unit location. It is so easy to access. it is completely secure and well…read moremaintained. the storage units are the perfect size. I can't believe how convenient it has been. I highly recommend!

From the owner: With security cameras, lights, new fences, security gate, and new high tech door locks, Joshua Tree…read moreSelf Storage is your new favorite facility aimed at keeping your special belongings safe.

Zero star review. Do NOT store your stuff here! Our storage was broken into and STOLEN. We are a…read moremilitary family who had a locker in the North facility. Our locks were cut off twice. When we in formed the office they just told us to put another one on. Asked to see the video footage but their camera system doesn't work at all in the North facility. I stopped by our locker every day after work to check the lock until one day I came up on my unit being actively robbed in the middle of the afternoon! Cameras were still not working. I moved out the next day. The worst part is that the company, although telling me I would get a prorated refund, charged me for the rest of the month and the month after! $235 dollars for a month that I wasn't a tenant. After weeks of stopping into the office to check on my refund, I finally got a check only for $151. They let my storage unit get robbed and then they robbed me for a month of rent. There were several other lockers that were robbed along with mine. Several military families who might not notice until they show up to move out. Horrible security and out to make money at the expense of their customers.

I have been with this storage facility since October 2024. Cheryl was fantastic and extremely…read moreprofessional in her duties working at this facility as well as the North facility. I heard she is no longer there. Well I went to go pay my bill in person for this month of December 2024. There is NEVER anyone in the office. I have left several messages to call me when they will be in the office. I have NOT heard back at all. I've heard the manager lives in another state and this is why there is no one in the office. I can not pay my bill online so in person is my only option. This is so unprofessional and un-business like.

District manager is rude. Unhelpful. Doesn't return calls. This place doesn't honor promotional…read morediscounts u signed up for. Inconsistent pricing. Ur belongings will be completely ruined and covered in a foot of sand since there is not proper sealing/ stripping on unit doors. Doors are extremely difficult to open and close. No one returns messages, emails, online submissions. Their website payment says not able to process payment and then makes u late. It says they will call u but NO ONE does. My things have been in 2 units since end of April. They overcharge me. They had an employee named Shawn L when I reserved my units. He was great!! Then idk what happened but along came Cheryl. Again, she was great. She was out there working her butt off in the 114° summer weather and still gave great customer service. Not sure what happened to her. Now there's no one. It took months for Raquel the District manager to respond. Apparently she's been around 10 years. She has no customer service, Ineffective communication, argues, finds no solution, dgaf about customer or mistakes made on their end. They are comfortable with ripping people off and knowing they can depend on military customer base which is why they aren't held accountable. I do not recommend this SELECT STORAGE NORTH, 29PALMSSELFSTORAGE.COM, Venture

You sold my mother's things without even calling me first. After they were placed there by some one…read moreelse. We never agreed to put them there it's kind of a long story but my mother's bank card was used fraudulently over the phone. This is still in court up there. I went there to pick up my mother's things and Jim Petra told me that he lost the key to the storage unit. I gave him my number and asked that you guys please call me when you find the key as I live 2 hours away. So since I didn't hear back and trying to deal now with the death of my mother I call your company back and was told by Mr. Petra that my mother's things were sold. I can't tell you how upsetting this has been for me. My mother was 88 years old so for your company to do this is absolutely horrible. My nephew is the First Sargent at the base there is 29 so we will be doing everything in our power to make sure the soldiers and their families know how you do business.

Joan , I did not ask for a $25,000.00 reimbursement. I asked to be refund for 13 months rent on my…read moretwo units. From March 2017 to April 2018, I spoke to your office Manager in March of 2017. I was informed you had recently had a RAT problem. I looked at my storage units, but since I'm a disabled Veteran wheelchair bound and was on my way back to the VA Hospital I could not handle the situation that day. I asked if your company would assist me since the Rats were your responsibility. But you responded with you could not help me. You failed to inform your tenets of the rat problem when you knew about it. And you refuse to take responsibility for it. I'm asking to be reimbursed for the rent I paid after the rat infestation, and you say your insurance does not cover it. 1) I gave you the opportunity to have someone there when I moved my things out. You did not want to. 2) I asked if you could assist me since I'm a Paralyzed Veteran. You refused 3) You refuse to offer me any compensation for my damaged personal belongings.

Very friendly great service really convenient to get in and out and good prices. I can highly…read morerecommend them

Best of the best! We have used A Class movers twice, and my parents also used. Our last move was…read morefrom SoCal to Colorado and we couldn't be happier with the experience. Constant communication leading up to our move and great pricing. Their quality of work and professionalism is unmatched! Wrapped and protected all of our furniture, including disassembling and assembling. Extremely organized and they treated our items like their own. Very efficient also! Cannot recommend them enough! Top tier!

AJ and his team arrived early and were all smiles. The guys worked well together and were steady,…read morebarely slowing down. After clearing out my 2,600 sq foot house they were off to my new residence. Very impressive and professional. I would definitely use this company again.

Let's start out by saying I've been a long time customer. Since 2019. Storing my 36 ft class A. I…read morehave used their indoor and outdoor services. Over the years I have seen the quality of service rapidly decline. The place is packed and there's barely ever anyone there to help you. If there is it's usually someone maybe around 20 years old that's goofing around and could care less about you. They also will never have any answers to anything. I had my RV outside but they were packing it in like a sardine and I wanted it indoors for the summer days to preserve the roof. So I laid a premium. At the time around 550. For indoor service plus an extra 25 for 20 amp to keep the battery's healthy. Welp. Not sure what they did. When I checked my rv out - the batteries were completely shot. Can't even ignite the generator. These are new batteries btw. Also my leveling system is going nuts and beeping. So now I have to take my rv in for repair. Even though I have textual proof they PROMISED to take care of the electric. But then it gets worse! I realized the sliding plastic protector on my screen door that prevents people from getting to the handle from the outside was completely missing. I looked on the ground and there were a few broken pieces. Meaning someone broke it and hid the evidence. But we're so dumb they left a few pieces behind. So then I snooped around and realized that someone had Belen sleeping in my bed! I could tell from the sheets and pillow indentation. You see what they don't know is I had the RV staged for sales photos with very nicely made up bedding. And hand driven it at all since making the bed. So needless to say I packed her up immediately and drove her to a place that is half the price up the street with my own spot and gated security. What's the point of trusting your RV to a premium full service place that's not going to do any service and break in and use your RV as a resting spot? Oh. And they hiked the rates up because you know "the times" and I was paying I think around 630/mo by the end. I don't understand why they have so many good reviews. I can only imagine they buy them or they are legacy. This place is so dumb there's also only one code for the secure gate. They change it maybe once every two years. I'm fairly confident I could go back. Gain entry and walk right into someone's RV if I wanted to. Best avoid. Save your money and look up the 15 a little bit. Much better options.

I had a boat stored there starting in May, 2024. It has not been there since the first week of…read moreJuly, and yet they are still charging me the monthly storage. Furthermore, They advertise that they will wash / detail when the unit comes in, as well as when it is picked up, but that never happened. I also asked for them to plug in the charger a couple of days, before picking the boat up, but that was also too much to ask for. Very disappointing.