It's been more than 2 months and I have not received my deposit. The representative there, JASON,…read morehas a rude manner and is incompetent! I've made many calls already but still nothing. I'll file further complaints with Penske. I received an e-mail of my rental agreement stating that the location closed at 5:00 pm on Saturday. So, I did my best and worked my butt off to get there and arrived at 4:10pm only to find out that he (being irresponsible) left his post earlier than he should have. The Checker Flag people were great to deal with; however, Jason a representative there at the Yucca Valley is rude!

Rented a 16' box truck to bring home some lumber from Bombay Beach and the whole process was…read moresmooth. Great customer service all along: from reserving the truck online, interacting with the woman at the office when I picked up the truck, driving the truck, and return. Would definitely rent from this location again.

I made a reservation with Penske on 9/10 for a 26' truck. I recognize that a lot of people are…read moreleaving California and trucks are hard to come by. I booked with Penske because not only does their website say that a truck is guaranteed, but my confirmation email and a representative I spoke to with via messenger on their website confirmed I'd get a truck. I get a call today from a Penske representative saying that there is no truck available for me after all and "sorry for the inconvenience." We hired movers to help us load on 09/23, movers from Prescott Valley to help us unload on 9/24, plus we have to be out of our current house and my husband starts his new job Monday. We were relying on this truck. It is more than an "inconvenience!" She also said that if it was corporate I spoke with via messenger, that they did say yes to me because they say yes to everybody. So unprofessional!! Luckily Uhaul came through and is $1000 less!

Great truck. It had more power than U-Haul and very comfortable. The whole rental process was great.read more

From the owner: Save Up To 20% When You Reserve Online Today!read more

Had an issue with the local office but corporate reached out and handled it so quickly and…read moreefficiently and we came to a reasonable agreement fair to both parties. It is true their customer service is outstanding. Thanks Mr. Joe de

From the owner: Save Up To 20% When You Reserve Online Today!read more

Great service they helped me as I maneuvered my way from Menifee to Encino after originally moving…read morefrom my place in DTLA. I needed a lift gate to tackle a stacked washer and dryer that weighed over 1000 lbs it worked great. The price was reasonable and even though I was a day behind I was not charged an extra day. I realize everyone's go to is U-Haul but if you want the upgrade where the steering wheel doesn't shimmy and shake and the seats don't feel like your sitting on a bail of hay then Penske is your upgrade. There trucks are just newer better and provide a comfortable ride after moving 8-10 hours it's a comfort you feel and will appreciate on the way to unload the truck lol. Customer service is prompt and will answer usually on the first ring. So call them you won't regret it.

They always have late model trucks available, always take last minute reservations, always provide…read moreefficient, fast and friendly service and always outperform the guys with the orange trucks covered in dorky murals. Those other guys do not have the option of huge stainless steel shelving that folds up against the wall along the entire box like Penske Truck Rental does. Penske is the only choice that makes sense.

Great rental trucks. Had no issues with the truck and it was in good condition when I used it for a…read moremove. Service was great with the pickup and return. Highly recommend this place

Consumer Advisory: Excessive Pricing at Penske Under New Management…read more Customers are advised to exercise caution when renting from Penske. Under its current management, rental rates have reportedly increased significantly--often ranging from three to five times higher than comparable services offered by competitors such as Home Depot and U-Haul. Prospective renters are encouraged to compare pricing and terms carefully to avoid unnecessary expenses.

Spacious location. Fast and attentive service. Definitely a good location to fuel when you are…read morearound the area.

I've now had 2 separate experiences with Penske & both were terrible. After the first experience (1…read moremonth ago) I rlly thought maybe it was just a one-time issue but unfortunately the 2nd experience was just as bad!! 1st time- I was told I could pick up the truck at 7am but when I arrived, I ended up waiting approximately FOUR HOURS because the truck situation was not properly handled and wasn't ready on time. Waiting that long after making arrangements in advance is completely unacceptable and completely ruined my work schedule for that day. 2nd time was today- I spoke with Priscilla on Monday and was told I had a reservation for 7am Today (Thursday 9/4), but when I arrived, the truck was not there and they did not have it available as promised. Once AGAIN, I was left dealing with a situation that should have been handled before I even arrived. What makes this even more frustrating is that these weren't unexpected walk-ins. I made reservations & confirmed everything ahead of time. I shouldn't have to show up at the scheduled time and then spend hours trying to figure out where the truck is or whether Penske is actually going to honor the reservation. 2 bad experiences in 2 diff ocasiones. At this point, I have ZERO confidence in Penske's reservation system or their ability to have a truck ready when they say they will. If you have somewhere important to be or a strict schedule to keep I would seriously think twice before relying on Penske. My experience was extremely frustrating & completely unacceptable!!

Pickup at Salerno's Service Center in Redlands. Process was very easy. Woman who helped me was…read morefriendly and thorough, even suggesting that I take a video/pics of nicks/scratches and pointing out blemishes that were evident.

I needed a last minute truck rental on a Sunday. Mark, the owner, came in on his day off and opened…read moreup for me and rented me a truck! Such amazing customer service!! If you EVER need a truck, call him! The BEST customer service and prices in REDLANDS!

We are not official clients of this dealership. My parents bought their 1999 Suburban from a…read moredifferent location a long time ago. When the DMV renewal registration came in around March 2025, it required a smog check and for some odd reason, a recall that decided to show up in that renewal that was originally issued in 1999/2000--a 26 year old recall! We had trouble getting the vehicle to pass smog and had to balance my now-late father's deteriorating health at the time, meant we had to place everything on hold. My father passed in February of this year and revisited this project in July. Got the smog to pass in late August, but then hit the roadblock with the recall. Enter, Mr. David Canche. This whole process took about a month but mainly due to my availability due to work, only being available on weekends and the time it also took as the gentleman escalated from within on how to address the issue. All in all, I had to step in on a day I thankfully had off from work and complete some paperwork. To my understanding, that paperwork was forwarded to GM, who then closed the case with the DMV and removed the recall requirement. I waited a little over a week before I called the DMV, just to ensure enough time was given to have their systems update. I called the DMV this past week and indeed, we were in the clear to pay the renewal registration and receive the updated registration and associated tags. Went to AAA this pay Saturday and happy to say that I am forever thankful for Mr. Canche's professionalism and service! - Ramiro

First-time Chevy owner, and this location was recommended to me, so I came in expecting a much…read morebetter experience. Unfortunately, it will also be the last time I come to this location. From the moment I arrived, the staff wasn't particularly warm or welcoming. As a new Chevy owner, I expected at least a little enthusiasm and a customer-service experience that would make me feel good about choosing the brand, especially when bringing in a brand-new vehicle. Instead, the entire experience felt very impersonal. The facility itself didn't help. The place felt incredibly outdated and uninviting. Between the décor, seating, and overall atmosphere, I honestly couldn't decide if I was sitting at the DMV, a gas station, or in an old hospital waiting room. There was nothing comfortable, polished, or remotely premium about the experience. It was actually pretty pitiful. I understand that a dealership service department doesn't need to feel like a luxury hotel, but there should still be some level of pride in the facility and an effort to make customers feel welcomed and comfortable, especially when people may be sitting there for an extended period of time. As someone who is brand new to Chevy, this was definitely not the first impression I was hoping for. I'm already starting to wonder if this is simply what I should expect from most Chevy dealerships, but I'll be trying another location for my future service needs before making that judgment. Coming from years of owning a Mercedes-Benz Fletcher Jones and having my vehicle serviced in Newport Beach, the difference in the overall experience is worlds apart. It actually makes me somewhat regret my purchase. When you invest in a vehicle, the ownership experience doesn't end when you drive off the lot. Service, hospitality, the over all dealership maintenance and how you're treated afterward are all part of the experience you're paying for, and unfortunately, this fell very short of what I'm accustomed to.

I booked a reservation over 6 weeks ago with a truck and tow trailer, put my card down. I called…read moreto confirm the straps I needed for the two trailer would be there. They informed me not trailer was reserved and that the Tacoma my son has was no longer allowed on their equipment. No call from them, just oops sorry you can't rent and good luck. This is a $4700 rental planned well in advance.

HORRIBLE CUSTOMER SERVICE. As a truck driver, I rely on these places to get my fuels. And most of…read morethe time I'm in a rush, but whenever I come here in know I'll be waiting at least half an hour for fuel. Sometimes I have to get off the truck and look for someone, seeing as how we're now allowed to pump our own fuel. My suggestion is to go elsewhere.