Traveling to Atlanta for my granddaughter's graduation and the horn from my rental didn't work. I…read morewent to the ATL airport for a swap and I must say that Mr Richard Matthews you guys Rock! The exchange was smooth and I was upgraded to a premium suv. Wonderful customer service and support. Thank you so much.

My changed from National to Avis and I hate it... It takes forever to get a vehicle. I have…read morereservations and and a Preferred member but I think that means they prefer my money, but they do nothing for me. Stood in line for 15 minutes then saw the sign that says Preferred members can go directly to the booth in the garage, so I did, only to find out no one was in the booth, so back in line I went, about 5 spots back from where I started. I do not recommend.

I've had one good experience and one bad experience at this location. The bad experience is the…read morereason that I no longer utilize this location. The positive aspect about this location is that the customer service here is friendly. The staff is very accommodating when it comes to returning your rental car. The negative aspect about this location is that the car rental selection is very poor. In other words, a standard size car and below = a compact or economy car. This has been the case each time I have been to this location. There is usually no more than 5 cars to choose from in total. You cannot reserve a specific brand of car before you pick it up. What you see is what you get. Unless you want to gamble into getting a economy car for the price of an intermediate or standard vehicle, I would pass this place up.

I rent from this location on a weekly basis for my business. Whitney and her crew always take very…read moregood care of me even when they are low on cars. They will contact me and let me know what the situation is. Ive rented from many other locations but this one is the best in my opionion.

I was waiting at the body shop for a pickup for hours. They never answered the phone. Kept sending…read morethe call to an automated number. Wouldn't recommend,

What kind of car does a snake drive?…read more An Ana-Honda. Although I didn't rent one of them, I did enjoy my visits to this location. It is hard to rate them high as all any expects is crappy experiences but I have had great visits and friendly interactions. This is a small airport and you will not get the huge airport selections so if you get past that then you should be ok with your selection. Name the vehicle and enjoy the service, that is what I do. Today I even left my WiFi/MIFI in my vehicle and the team did a great job in helping me come back to the car to retrieve it. I always use Hertz and will continue to do so thanks to this visit and other visits.

This location is a complete failure when it comes to basic competence and customer service…read more This is now the second time I've had a terrible experience with Hertz here, and it's clear nothing is being done to fix it. On December 8, 2025, I reserved a vehicle and was told upon arrival there were no cars. Then I was told there were cars--but not for the one-way rental I had already booked. When I asked for clarification, I was met with a dismissive "I said what I said." I asked for a manager and was flat-out denied. No follow-up. No apology. Nothing. Now here we are again. I arrive after a flight, wait 15 minutes, and the agent can't even locate my reservation. Once he finally does, he casually tells me: "We don't have any cars." So what exactly is the point of a reservation? Why wasn't that communicated immediately instead of wasting my time? Then I'm told, "If someone brings a car back, you'll have one"--even though they're closing in an hour and have no confirmed returns. That's not a solution--that's incompetence. When I asked about the next morning, I got the same useless answer: "If someone brings one back." No apology. No alternatives. No effort to fix the situation. Just "go get an Uber and come back." I flew in ahead of my team and am responsible for getting us to a critical 12 PM meeting--and your staff couldn't care less. This isn't just poor service, it's a complete lack of accountability and professionalism. At this point, it's obvious this location is poorly managed and poorly staffed. Two identical failures tell me this isn't a one-off issue--it's a pattern.

Friendly staff. Check-in was a breeze. Car pick up was only a few steps from the counter. No issues…read morefinding my rental. Car was clean and tank full. Equally easy return. Great experience!

This was your standardized rental car experience. They had plenty of cars available and they had…read morethe type of SUV we requested. The customer service started out a little sketchy but then the gentleman caught himself being a bit snarky and self corrected. The major issue here is that we requested two car seats, one rear facing and one forward facing. All they had were the rear facing car seats for babies and small toddlers and booster seats. So if your child is too small for a booster but too big for their rear facing seats, you're left with a sub standard safety option. Putting children's safety at risk is not acceptable. If they're going to have the option for different types of car seats, they should actually have them available.

I had the pleasure of talking with Monica and she was very professional and understood my request…read moreand went far and beyond the call of duty.

Very easy to rent the car, wish they had a small car, rather than minivan. The minivan drove…read moregreat, I just like small cars. Renting it was easy, check in was even easier. They will pick you up and drop you off. It is helpful to know what your own insurance covers, so you can decide if you want addition insurance through them.

car and facilities were fine; brief wait at BOTH counters [JAN AND GPT] upon pickup and dropoff...read more

Totally left stranded! Reserved the car 2 months in advance, paid in full, expected to pick up car,…read moregot there that evening, NO CARS!!!! Same thing happened 2 years ago earlier, had to wait 3 hours for a car. Don't ever rent from Dollar! If there was a minus 5 star, they would get it!

Fantastic business. I was moving at the end of the week and needed to sell my car fast. Marc was…read morekind, made the process incredibly easy, and was completely transparent with how he determined his offer. I highly recommend a Ridgeland Auto World, and my experience was so much better than every car dealership I've ever dealt with that I will be buying from them after my move (regardless of being multiple states away) because of how much I enjoyed working with them.

Stopped by there a bit ago. My husband and I went to look at a Camaro. The man who helped us acted…read morelike he didn't want to be there. Every question my husband asked seemed to bother this man. We were prepared to pay cash and felt good about our purchase. He made it very unpleasant. I do NOT recommend this dealership.

After being left stranded due to flight delays throughout the day and an early closure by Dollar…read moreCar Rental in the Jackson, MS airport, I had NO recourse but to rent from the ONLY available car rental desk open! I had flown into Jackson for an unexpected funeral and HAD to be in attendance just 12 hours after landing. I still had an hour's worth of driving ahead of me, as well. Needless to say, I was LIVID that Dollar had not kept their commitment to hold my car for 8 hours following the delay caused by the airlines. Hell, they didn't even remain in the building nor pass off the reservation to any other companies that participate in the rental business alongside them at JAN airport. Once I calmed down enough and regained my composure, I approached the Avis desk. I had no other option. Haji, the associate at the desk, was a miracle worker! He kept complete composure, remained calm, explained everything I needed to know about their contracts and saved the evening! He quickly assigned me an SUV and had me on my way in less than 15 minutes. Once I got to the car & opened the door to place my suitcase inside, I was met with the most pungent smell of marijuana that I think I've EVER smelled. It literally smacked me in the face when I opened the trunk lid and both front doors, despite the $450 warning sticker on the windows. Clearly, whomever checks the cars back in doesn't meticulously look over/through the cars when receiving them back. (I personally verified this myself when returning to the airport on my way home. The attendant scanned a barcode on the window and told me to place the keys on the dashboard. He never got inside the car nor walked around the outside of it, either. ) Despite the over-whelming smell, I was able to attend the funeral, and safely get to and from the airport. Essentially, that IS all I NEEDED! So, once again, a HUGE shoutout to Haji at the Jackson-Evers airport in MS! Thank you for your efforts and concern! You deserve a raise after THAT fiasco!

Arrived last night to an empty desk with customers wondering how to get the rental cars they…read morebooked. Hertz rep said "they all went home, ran out of cars". So Avis overbooks reservations and leave customers stranded. I need to be in LA tonight and am stuck with no other rental options available in the next day or two from any company in town. This is a nightmare and outrageous!!!!

I made a reservation for a Full Size SUV on March 24, 2021 to do a pick up for the vehicle on May…read more27, 2021. I get there an in employee first claims he can't find my reservation. Secondly I had every email that Hertz sent me with the confirmation number. The manager is worst than the employee. I was then told that a small Ford SUV was compatible to a FULL SIZE SUV because "that's all they have." I will go to upper management on this poor excuse for employees and a poor excuse for employees.

Do not, I repeat, do not rent a car from this location. I have always heard people tell me to stay…read moreaway from them because they typically send a text last minute saying that they tried to call you to tell you they don't have any rental available and they apologize for the inconvenience. You try to call them and they will not answer the phone. This has happened to me the last two times I rented a car from them. Both times I booked the car over two weeks in advance. I'm not sure who manages that Flowood location. I have the name that I have found from research but I'm not going to throw it out on here until I'm certain. I've reached out to corporate and I have spent over 3 hours today with them, so far, to no avail. I'm shocked they can stay in business for this long. I know I'm done with them. And I'm going to make certain everybody and every avenue is aware of this. You can't do people like that. It's inexcusable.