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    Avis Rent A Car

    1.7 (6 reviews)

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    Ask the Community - Avis Rent A Car

    Hertz Rent A Car - This is the young lady.

    Hertz Rent A Car

    1.3(65 reviews)
    4.1 mi

    What kind of car does a snake drive?…read more An Ana-Honda. Although I didn't rent one of them, I did enjoy my visits to this location. It is hard to rate them high as all any expects is crappy experiences but I have had great visits and friendly interactions. This is a small airport and you will not get the huge airport selections so if you get past that then you should be ok with your selection. Name the vehicle and enjoy the service, that is what I do. Today I even left my WiFi/MIFI in my vehicle and the team did a great job in helping me come back to the car to retrieve it. I always use Hertz and will continue to do so thanks to this visit and other visits.

    This location is a complete failure when it comes to basic competence and customer service…read more This is now the second time I've had a terrible experience with Hertz here, and it's clear nothing is being done to fix it. On December 8, 2025, I reserved a vehicle and was told upon arrival there were no cars. Then I was told there were cars--but not for the one-way rental I had already booked. When I asked for clarification, I was met with a dismissive "I said what I said." I asked for a manager and was flat-out denied. No follow-up. No apology. Nothing. Now here we are again. I arrive after a flight, wait 15 minutes, and the agent can't even locate my reservation. Once he finally does, he casually tells me: "We don't have any cars." So what exactly is the point of a reservation? Why wasn't that communicated immediately instead of wasting my time? Then I'm told, "If someone brings a car back, you'll have one"--even though they're closing in an hour and have no confirmed returns. That's not a solution--that's incompetence. When I asked about the next morning, I got the same useless answer: "If someone brings one back." No apology. No alternatives. No effort to fix the situation. Just "go get an Uber and come back." I flew in ahead of my team and am responsible for getting us to a critical 12 PM meeting--and your staff couldn't care less. This isn't just poor service, it's a complete lack of accountability and professionalism. At this point, it's obvious this location is poorly managed and poorly staffed. Two identical failures tell me this isn't a one-off issue--it's a pattern.

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    Hertz Rent A Car - No one at your counter... At all. Not the first time either.

    No one at your counter... At all. Not the first time either.

    Hertz Rent A Car
    Hertz Rent A Car - This guy was sitting there with another employee. Doing nothing and waiting for cars.

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    This guy was sitting there with another employee. Doing nothing and waiting for cars.

    National Car Rental

    National Car Rental

    2.7(38 reviews)
    4.2 mi

    Absolutely TRASH. Every other place stays open until the last flight. They didn't wait and the next…read moreday tried to tell us they were there until midnight. Wrong, waste of time even trying to get a car here

    Too bad you cannot give zero stars. This has been the worse experience ever. I entered the Emerald…read moreAisle which consisted of only minivans. I was told I would be charged for anything other than a minivan because my reservation for a full size is not available. When I pointed out this seemed unreasonable given the number of non Emerald options available, I was told they were all reserved. Really? The type of car I reserved is not available but other reservations for vehicle types are set in stone? Moreover, this is a airport that closes at 6p and consists of 7 gates!!!! C'mon man!! You are seeking profit (upgrade charges) over return renters. A customer service professional named Aramis represented himself to be the manager. When the customer rep on the phone asked me to ask him more specific questions about availibility, he finally stated he was not a manager. The representative asked him about alternative options and asked that he ask the manager. This guy said the manager who I believe is named Donovan could not be reached. As he put it, the manager's phone was turned off. The thought of a location with no accessibility to a manager also speaks volumes. The phone representative tried calling the location's front desk and informed me that no one was answering the line. This place sells its Emerald Executive Elite Program as win win for frequent travelers. You are guaranteed a vehicle if you reserve within 24 hours. There were at least 10 other vehicles on the lot but the minivans were my only option on what is supposed to be a preferred aisle. There were about 25 returned vehicles that reportedly could not be cleaned until the next day. These vehicles were parked in the vehicle return lane. When I offered to take one that was not cleaned, I was told the keys were all locked up until the next day. 90 minutes of back and forth and a call to the toll free number, I get a different option after being told no by Cassandra, the gate agent and Aramis. Several times throughout this ordeal the gate agent closed herself off in the warmth of her booth. The first alternate option did not work because the check engine light was on. The next vehicle that I accepted under duress had only 3/8 of gas. After pulling off, the vehicle began to make a loud rattling sound. So, I called roadside assistance and was told to have it towed. This place begins with a g and ends with an o. Rent someplace else.

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    National Car Rental
    National Car Rental - The infamous booth

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    The infamous booth

    Hertz Rent A Car - Hertz Flowood, MS

    Hertz Rent A Car

    1.0(11 reviews)
    6.0 mi

    I made a reservation for a Full Size SUV on March 24, 2021 to do a pick up for the vehicle on May…read more27, 2021. I get there an in employee first claims he can't find my reservation. Secondly I had every email that Hertz sent me with the confirmation number. The manager is worst than the employee. I was then told that a small Ford SUV was compatible to a FULL SIZE SUV because "that's all they have." I will go to upper management on this poor excuse for employees and a poor excuse for employees.

    Do not, I repeat, do not rent a car from this location. I have always heard people tell me to stay…read moreaway from them because they typically send a text last minute saying that they tried to call you to tell you they don't have any rental available and they apologize for the inconvenience. You try to call them and they will not answer the phone. This has happened to me the last two times I rented a car from them. Both times I booked the car over two weeks in advance. I'm not sure who manages that Flowood location. I have the name that I have found from research but I'm not going to throw it out on here until I'm certain. I've reached out to corporate and I have spent over 3 hours today with them, so far, to no avail. I'm shocked they can stay in business for this long. I know I'm done with them. And I'm going to make certain everybody and every avenue is aware of this. You can't do people like that. It's inexcusable.

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    Hertz Rent A Car - Hertz Car Rental  - 2315 Lakeland Dr. Flowood, MS Mon-Fri:  8am-5pm Sat:  9am-12pm Closed Sunday

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    Hertz Car Rental - 2315 Lakeland Dr. Flowood, MS Mon-Fri: 8am-5pm Sat: 9am-12pm Closed Sunday

    Avis Rent A Car - carrental - Updated May 2026

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