Traveling to Atlanta for my granddaughter's graduation and the horn from my rental didn't work. I…read morewent to the ATL airport for a swap and I must say that Mr Richard Matthews you guys Rock! The exchange was smooth and I was upgraded to a premium suv. Wonderful customer service and support. Thank you so much.

Avis Jackson Ms Airport location…read more Let me begin with I gave 1 star only because that was the lowest I could give. Customer service was very rude and unconcerned about them inconveniencing me. To start my Avis journey, I get there and they don't have a car for me. Mind you I booked 2 months ago and no one called to tell me before I drove over a hour to pick up this rental. I was told they wouldn't have anything for my 2pm pickup until "maybe" 10. So I asked would I be partially refunded for my inconvenience and she just looked at me and said I can change your time that's it. The customer service was horrible and the booking is still currently horrible. Let's hope I have a can by 10 pm today

My husband, a disabled veteran, was treated terribly by this location. He was just trying to follow…read moreproper procedures and let them know he still needed the rental while our car was being repaired from a hit-and-run. Instead, they took his keys, made him walk to the bank twice, and caused him to miss his VA appointment. Completely unnecessary, especially when they had our card on file from the insurance company already covering the rental. To make matters worse, they charged us $1,000 up front "just in case" we kept the vehicle longer--even though this is part of an insurance claim and the car is still in the shop. Our insurance stopped paying after 30 days, but industry standard is that the shop rate should be honored if repairs are ongoing. We're pulling our things out and returning the vehicle. It's cheaper and less stressful to rely on what we have at home. Absolutely would not recommend this Enterprise for anyone using a rental during auto repairs. 0/10 experience.

My wife told them she did not want any insurance or any add ons. They added stuff on without…read moretelling her and scammed us out of over $600. They did not give us any records or invoices or receipts until after the charges settled. I called 4 different times and they hung up on me each time. Awful experience.

Renting a car at Jackson, Mississippi airport. My flight from DFW lands at 12:13 am but the branch…read morecloses at 12:30 am. I tried calling the branch multiple times but no one picked up.

I100% recommend Alamo they are great from start to finish. They make it easy in the beginning and…read moreeasy in the end. They are polite. They're kind. They're efficient, and they ALL have excellent customer sk8lls and service - all the way around! Hats off! This is an easy five-star review. They earned it!

I booked a reservation with Hertz Rent A Car @ the Jackson-Medgar Wiley Evers International Airport…read morein Jackson, Mississippi [100 International Dr] from Friday, 06/05/26 until Tuesday, 06/09/26. I proceeded with the Class Vehicle - Large Sedan. When checking in at the rental car counter, I was informed the car fleet inventory was limited. Because of this, I received a free upgrade to a mini SUV. I ended up getting the Volkswagen Tiguan FWD. This vehicle was beyond incredible on a full tank of gas. It was able to hold nearly 500 miles at once. This experience was quite impressive. As a Hertz Gold+ member, I had three complimentary days added to my account. The original total of the booking was nearly $300. After the discount was applied, the invoice ended up being $95.61. I also earned 63 points. I was so elated and grateful because the price point was so valuable. I returned the vehicle while this business was not open. Since I had a 7am flight with United Airlines, I did the drop-off at 5am. It was convenient and easy because all I had to do was park the vehicle in the return line and then drop off the key inside of the airport. There was a designated drop box for keys at the rental counter that a person couldn't miss. This particular Hertz Rent-A-Car location exceeded expectations and provided a wonderfully positive experience. I recommend renting a vehicle from here.

This location is a complete failure when it comes to basic competence and customer service…read more This is now the second time I've had a terrible experience with Hertz here, and it's clear nothing is being done to fix it. On December 8, 2025, I reserved a vehicle and was told upon arrival there were no cars. Then I was told there were cars--but not for the one-way rental I had already booked. When I asked for clarification, I was met with a dismissive "I said what I said." I asked for a manager and was flat-out denied. No follow-up. No apology. Nothing. Now here we are again. I arrive after a flight, wait 15 minutes, and the agent can't even locate my reservation. Once he finally does, he casually tells me: "We don't have any cars." So what exactly is the point of a reservation? Why wasn't that communicated immediately instead of wasting my time? Then I'm told, "If someone brings a car back, you'll have one"--even though they're closing in an hour and have no confirmed returns. That's not a solution--that's incompetence. When I asked about the next morning, I got the same useless answer: "If someone brings one back." No apology. No alternatives. No effort to fix the situation. Just "go get an Uber and come back." I flew in ahead of my team and am responsible for getting us to a critical 12 PM meeting--and your staff couldn't care less. This isn't just poor service, it's a complete lack of accountability and professionalism. At this point, it's obvious this location is poorly managed and poorly staffed. Two identical failures tell me this isn't a one-off issue--it's a pattern.

Wonderful experience, fast and friendly service! The Manager Ian Bailey was very pleasant and…read morecaring young man and is a true asset to your company! Regards Michael Larson Contracts Manager Vertex Aerospace

I rent from this location on a weekly basis for my business. Whitney and her crew always take very…read moregood care of me even when they are low on cars. They will contact me and let me know what the situation is. Ive rented from many other locations but this one is the best in my opionion.

Looks like changes are happening here!…read more Ok I felt the need to update my review after my last several experiences here being negative. I just tried renting a car here again yesterday and walked to the national lot and things for the most part have changed for the good. -The only thing that seems to have not been much different is the car selection in Executive. I came out and found 3 cars and several vans etc to choose from. This isn't really a complaint as I did get a nice Charger for a car and it was very nice. I did notice at 11am when I returned the car they had plenty at that time, so maybe they just don't have their timing right on the inventory vs. flights coming in. I don't know, but I was happy with what I found. + the staff was present and very helpful and they definitely have stepped up their game in this regard. + When I returned my car there was someone there to check it in promptly and like normal National fashion. Everything went smoothly there. All in all I see they have turned it around from my visit this trip and a lot has changed. In 6 more months when I come back I'll check again and I hope everything will still be good here. I don't know how they did it but it's like a regular National car location with everything that I would expect. Nice job guys, and keep it up!

Absolutely TRASH. Every other place stays open until the last flight. They didn't wait and the next…read moreday tried to tell us they were there until midnight. Wrong, waste of time even trying to get a car here

car and facilities were fine; brief wait at BOTH counters [JAN AND GPT] upon pickup and dropoff...read more

Totally left stranded! Reserved the car 2 months in advance, paid in full, expected to pick up car,…read moregot there that evening, NO CARS!!!! Same thing happened 2 years ago earlier, had to wait 3 hours for a car. Don't ever rent from Dollar! If there was a minus 5 star, they would get it!

Horrible service. They tried to charge me for add-ons that I declined. I don't recommend that…read moreanyone rent at this location.

Do not, I repeat, do not rent a car from this location. I have always heard people tell me to stay…read moreaway from them because they typically send a text last minute saying that they tried to call you to tell you they don't have any rental available and they apologize for the inconvenience. You try to call them and they will not answer the phone. This has happened to me the last two times I rented a car from them. Both times I booked the car over two weeks in advance. I'm not sure who manages that Flowood location. I have the name that I have found from research but I'm not going to throw it out on here until I'm certain. I've reached out to corporate and I have spent over 3 hours today with them, so far, to no avail. I'm shocked they can stay in business for this long. I know I'm done with them. And I'm going to make certain everybody and every avenue is aware of this. You can't do people like that. It's inexcusable.