Okay, first let me start off my saying how I was a complete wreck due to a pretty bad infestation of roaches in my apartment I am renting...our landlords hired an 'exterminator' (he was their friend) and he failed to show up four times which I took of work for and lost wages waiting for him to come. I decided to call around to local exterminators first and explain the situation to see what they thought and find out prices etc. I called Alamo Pest Control in Revere, MA first because it came up as in my city so they were local and it said they were a family business. I have always been huge on family businesses so I thought I'd give it a shot. When I first called a man named Paul answered. Not only was he very calm and kind which ended up calming me down as well but he let me VENT about my entire situation. He really cared and gave me some AMAZING advice. He gave me NUMEROUS things to do and pointed me in all the right directions. I asked him for a quote and his price was awesome and beyond fair. Paul made me feel very comfortable. He assured me he could get the job done if I wanted to hire him and that I didn't have to worry.
Due to working long hours etc; I wasn't able to set up an appointment right away, also being nervous as to how my landlord would react if I hired someone on my own that wasn't their 'exterminator' /friend who kept blowing us off like we didn't matter. I was fed up with that whole situation and the infestation as well, it just kept getting worse. Roaches were falling on my head while I was trying to shower, it was indescribable. We were just about to start staying in a motel when I decided to call Paul again, only this time set up an appointment with him.
He came, saw, and CONQUERED. That is honestly the best way I can put it. When I called to make the appointment, I spoke with his wife Bobbi (sorry if I spelled that wrong!) she was also very polite and kind. She listened to me and I could hear in her voice she really felt bad for what me and my husband were going through. She assured me as well, that I would be so happy when they were done.
So Paul comes to my house, he's a nice and neat looking man. He introduced himself, shook my hand, asked me how I was...I thought to myself-WOW people still do that? Anyway, he asked ME where the problem was, where I was seeing the roaches, when, how many, what size, what time of day, etc; He really asked questions to try and determine what kind of situation we had going on. Also, the numerous times I spoke with Paul before I hired him he explained the process, what would happen, how long it would take, he was really patient with me and I really just want to thank him for that! Because I was seriously losing my mind at that time. I've never had a cockroach infestation before and you hear about it, but to live with it..is really a completely different story.
So Paul did his this, he addressed every area I told him where we were having problems and then some. He EXPLAINED what I should expect, how long and if things didn't change or go the way they were supposed to in a timely fashion to 'no problem, give him a call and he'd come back that there were several steps to the process but that this should do the trick.' The total time was supposed to be about two weeks I think he said before we really would not see any more bugs at all. It definitely happened before the time he quoted us and now its almost a month later and we haven't seen any bugs at all. This experience has been so invigorating and I will recommend these great people to anyone, I will seriously be so glad to.
They were kind, patient, there for me, they gave advice even BEFORE they knew I was going to hire them, they came in got the job done, they showed up on time, they were respectful, they had manners, they answered the phone...the list goes on. I mean today people don't even get back to you, you're lucky if they show up. So to have such nice people working with you, it really means a lot. To me and my husband anyway-and for those of you out there that it means a lot to too, I decided to put up my great experience.
Oh, and now my landlord requires a full report from the company to find out just how bad the infestation was, how much we paid, what was done etc; and Paul is going to do that for us as well...they're really some kind people and never once got rude or were short with us once. And dealing with the stress of an infestation and being so disgusted by it you don't even want to be in your own home...it really means so much to us that we are now bug free!!!
Thank you Paul and Bobbi we really appreciate all your help and kindness and you really made our lives living in our home much cleaner, happier, and just all around better. We really didn't want to have to leave here. Thank you again so much, we'll never forget you guys!! May you both be blessed with good health, long lives, success, good fortune, and eternal love! read more