Very surprised at the service I got from this place. Most places you would go for anything involving auto repair and maintainence are full of douchebag employees. This place completely caught me off guard. A staff so friendly, you swear you were getting screwed ^_^
:::EDIT:::
I'm leaving my previous review to show that I'm not just one of those one time customers who just got pissed off at one incident. I normally don't write bad reviews, but I gotta say Elliot. Sorry, but you've lost a customer for life.
I'd been going to your carwash next door for years. When I'd wrote a review for it, I gave it 4 stars because of the usual good service minus a few mishaps. Eliot, the owner of these two locations, messaged me personally and gave me a link to print coupons for oils changes at his location next door. I gave it the review above, however, today I am amending that.
Every visit I make to Alamo Express Lube, I am always over pressured to have additional services done to my car that I didn't initially ask for. I understand that in your line of business, oil changes aren't enough to pay the rent, but all the excessive pressure I get from each and every one of your staff members has gone way overboard.
The straw that finally broke the camel's back was my last visit to Alamo Express Lube. I drove it up and asked for the usual oil and filter change. After a few minutes, Julio calls me into the garage like usual and tells me, I need a transmission flush as well as a radiator flush. I told him that I'd already changed the transmission fluid about a month prior and he persisted to try to BS me and tell me that a flush will change out 100% of the fluid and is better than just a regular change. WRONG!!!
Anyone reading this should do their own research on the internet. Theres a reason why companies design their transmissions to NOT drain 100% of the fluid. This is because, if your transmission fluid is completely new, the clutches in your transmission begin to slip, which would result in tugging leading to transmission failure. You would think that if Honda believed you're supposed to change 100% of the fluid that they would relocate the transmission fluid drain plug a little lower.
Julio persisted in telling me that I was wrong and he knows what he's doing because he's a mechanic. Looking at the fact that my car is highly modified and that I do most of my own work, he's not a very bright person to assume that he could persuade me elsewise. I just get my oil changes done because it's only $20 to save me the mess, but I guess I'll be going back to dealing with my own filth now.
Moving on with the conversation, Julio then told me that someone has "Topped Off" my radiator fluid with WATER and that it's bad for my enging because water rusts and radiator fluid doesn't. Surprise, I happen to know that radior fluid is a 50/50 with water. I then told him that I know how to do that myself. He wanted to charge me $150 for it. I said no.
From there he INSISTED in TOPPING IT OFF himself with more "RADIATOR FLUID". I told him no, and he said, "I gotta do it man. I gotta do it." I told him, "No, it's my car and I did not authorize you to tamper with anything but the oil." He then told me to go back to the lobby as their company doesn't allow anyone in the garage. Okay, then why did he tell me to go in there to begin with? He then "wrapped up" the oil change and I was on my way.
A month later, my car began over heating. When I took it to my mechanic, they said that my radiator had several leaks in it. Now, for those of you who don't know. It's normal for your radiator to rust internally because you've got water running on the inside of aluminum. However, it's usually just one leak that occurs, never to the point to where your radiator looks like swiss cheese. What my mechanic believes happened is that, Julio poured radiator flush into my system.
For those of you who don't know, radiator flush is a chemical mixture you pour into your engine cooling system that cleans it out. It also gets rid of rust. However, it's not supposed to sit in your system for more than 15 mintues. This is because the solution is strong enough to dissolve rust. Overtime, it can also eat it's way through aluminum. Which explains my swiss cheese radiator.
Unfortunately, I don't have proof that Julio poured that solution into my car because he sent me back to their lobby, and therefore, I cannot file suit against Elliot for a new radiator and motor. That's something that's going to have to come out of my pocket. I just wanted to spend some time to alert my neighborhood of what was going on to prevent as many victims as I can.
Will Elliot continue his scam? Yes, because not enough people will read this. But at least you won't fall victim to his employees. read more
