Never deal with this place to get your towed. Employees are very rude, unprofessional and not helpful. read more

AKIKI - Body Shops Near Me - Hyde Park, Massachusetts

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Upon pulling up to the gate of my parking lot, an Akiki Tow Truck was ironically parked in front of it, which has a clear & easy to read sign that says "Active Gate, no parking. Violators will be towed." I gave a passive double beep, but there was 0 response from the driver. After another 5 seconds, I beeped again & as well as open the gate with the FOB. The Driver still didn't respond, let alone pull up to allow my vehicle inside the parking lot. I finally had to lay on my car's horn, in which he moved up enough to barely let me squeeze in. As I got out of the car, in a sarcastic tone, I said to him through the fence, "Funny how you seem to ignore a Tow Zone sign, man." To my complete shock, his immediate response was "F*ck you, white boy!" I then repeated his sentiment back to him & in which he followed up with "Why don't you come around that fence so that I can f*ck you up?!" For whatever reason, he even went on to call my mother a "F*cking White B!tch for having me." Mind you, my 10 year old daughter was right next to me during this entire altercation. Needless to say, in no way did I feel safe for myself and especially my daughter, so we entered our building and called the police right away. I was also able to capture a photo of the maniac safely from inside a neighbor's apartment. (see attachment) Clearly the owners of Akiki Towing need to know they have a loose cannon on their payroll. It's my sincere hope as a small business owner myself, that they terminate his employment ASAP. read more

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They dropped my request. They showed sent a text message saying they were here but they were no where. I walked around texted them. Tried calling them but they never picked up the call, they were actively declining the call. Why say you are here and immediately leave and start declining the calls, because they are trying to charge for the call but no show up. read more

Went through AAA had 276-Wilton P as a tow truck driver, he was GREAT. Hoping you get this dude if you ever need a tow.

Driver 276-Mark...unless your driving a puris he won't tow your car. Called AAA and they dispatched Akiki, which is normally a plus if your in the Hyde Park area...they're super fast. Today unfortunately they must've been playing the bench because this Mark character was just everything but helpful. He refused to tow my 2001 Ford F-250 super duty because it was over 10,000lbs, maybe with a salt spreader and snow on top. Paid AAA $75 for service because I'm over my calls for the year, multiple cars. Now I'm stuck here waiting for another tow. Akiki you are way better than this, it's clear this driver slipped through the cracks I'm telling you, he is not a good agent of your company to say the least. And furthermore, when consumers contact AAA, they have the vehicle information handy right...so you'd know long before arriving if you could tow it or not, right or right? read more

We contacted AAA for a towing of a f350 Ford pick up which is four wheel drive. We requested a flat bed because to ANYONE who knows about towing a four wheel drive vehicle you need a flat bed. When the tow guy arrived his name is Samuel P. , he was greeted by my father who by the way is a elderly man. He started being very rude to my dad. I was on the phone with my father because I'm a high risk pregnancy woman and was tired from waiting over 3 hours. He was screaming and being belligerent to my dad saying he had to remove a small ladder from the truck. Mind you once my dad told him we needed a flatbed because he showed up with a regular truck Samuel should've apologized and left sending a flatbed to us. He said he was taking the truck and needed everything from the inside of the truck removed and the ladder removed. I told my dad to put me on speaker and he proceeded to scream at me saying I was nobody and he was not talking to me. Mind you I'm the card holder smh! I told him well you are NOT taking my four wheel drive on a regular tow truck and he is excused from the premises. He continued to scream and be rude my father scared as I remind you he is a elderly man with heart condition. I think he should be reprimanded for his pour conduct and urge anyone from using their services because this is completely uncalled for! I am SO upset and demand him being reprimanded and I have asked AAA to remove this company from ever doing further business with me or my company! Samuel P. Should be ashamed of himself for preying on the weak! And should be fired if you ask me! read more

They were towing a customer's bus to my shop after hours. I saw them on my camera dropping in an area that was blocking another customer's vehicle in. So I called (while the guy was still there) and asked if they could pull it further into the corner. The guy who answered the phone (Dana) said he had to leave for a police tow and told me to do what I had to do. The truck was still at my shop dropping the bus! Terrible customer service. read more

276 Mark replies to AAA Member's negative reviews. First and foremost, I have been in the towing and recovery industry since 1987, well over 33 years! I am certified twice by the Massachusetts Statewide Towing Association; Responder Safety; and the Nation Highway Transportation Administration Safety Course. As a Towing, Recovery and Service Provider, my primary Focus is SAFETY FIRST with every call that I respond to. Case in point. If you're in a dangerous and busy traveled roadway and your vehicle moves, for the SAFETY of myself and others, I would have you move the vehicle to a safe location where I can safely hook up and tow your vehicle without incident. Secondly, if you have a pick up truck that has been ALTERED and weighing OVER 10K Pounds, I will not tow you because you will need a Medium-Duty tow apparatus to safely tow the truck and NOT BE OVER LOADED. Also, I treat every customer or AAA Member with professionalism; basically I treat people how I would want to be treated. Most of my Member's are very GOOD and respectful, and some are questionable. Thank you, 276 Mark. read more

AKIKI - Body Shops Near Me - Hyde Park, Massachusetts

had my 2006 lexus gs300 towed by akiki towing. ron evans! you are the best! he was so fast and so nice and very professional. the best of the best!!! thank you so much again ron read more

Needed AAA roadside assistance unfortunately Akiki towing was dispatched through AAA , this was my first experience with them and will definitely be my last! I will always request for AAA not to use them on any future roadside assistance for me. Driver #276-Mark was sent and this guy is all the way bad news. He should not be allowed to deal in public relations on ANY level. Very unprofessional and a menace. He never got out the truck to assist with towing my vehicle. Ask me to drive my car to another street, when I clearly told him my car was not drivable. He was very rude, unhelpful and belligerent. He sped off at high speed when I was at the window explaining my car would not move far as he was requesting and nearly ran my foot over. Nonetheless he never towed my car as he was dispatched to do. He then called my cell phone and requested I leave my key as if I would allow him to assist me after that crazy scene. I had to call AAA and request assistance for another driver -Jason- whom came very quickly. Got out tow towed truck ask if the car was able to go in neutral and he towed my car within minutes. not to add he was very professional and efficient. If MARK ever pulls up to assist you good luck! UNPROFESSIONAL to say the least! This company's reputation and business will go be compromised as long as he's employed read more