Back in April of 2018 we bought a pulverizer from Pro Fasteners for $3,500.00. At first our contact…read moreat Pro Fasteners, Adina would not stop calling us regarding us buying the pulverizer. However, when the pulverizer did not work for us and we returned it, Adina stopped taking our phone calls. During the next 2 months after we returned the pulverizer they issued a couple of refund checks but none of them went through. It turned out that they were stopping the payments after issuing the checks. After promises of issuing new checks and cashier checks, we did not get anywhere with them. They continued to avoid our calls and ignored a letter from our attorney as well. Finally, in December 2018, we decided to take Pro Fasteners to Small Claims Court. When we got our court date in February 2019, we spoke to Adina about the issue we were having with the return. She explained that there was some cleaning they had to do on the machine so they "lost" money on this sale. (This was the first time hearing of this and had they told us earlier, we could have come to some sort of agreement). However, she also informed us that they had sold the pulverizer to another company. So they got paid twice for the same machine since they did not return our money! On our court date, Adina agreed to pay $3,000 in monthly installments of $500 until the balance was paid off. To this date, we have not received a penny from them. All they do when we call is give us the run around. We even hired a collection agency to help us get the money and they could not get any money from them either. We regret ever having done business with them since they are so dishonest and avoid your calls when you need something.

Adina helped me find what I was looking for at rate lower than where I was getting. Contact Pro…read moreFasteners to get unbeatable prices for Hardware or wood at wholesale price. Thank you so much!

Really like this place! After going to big places like Home Depot and wandering around for an hour…read moreor Ziegler's and being continuously accosted at every turn " what do you need, what are you looking for". It's great to enter an nice homey welcoming hardware store where your free to shop around, get ideas for fix it's and just relax. Parking is a bit limited but the friendly atmosphere is well worth it. Good pricing and a sharp inventory or needed parts and equipment. Nicely organized. Just found my new main go to place. A must visit.

Great service!! Totally recommend this family business for your hardware needs.. They are there to…read moreanswer your questions.

I am posting this review to promote consumer awareness and transparency…read more I called in advance to confirm the availability of an electronic drill driver. The first call was disconnected by the person who answered. A subsequent call was not answered, and I ultimately reached the store from another number and was told the item was in stock. When I arrived, a different employee assisted me and completed the sale. During checkout, the employee opened the product box without my request while responding to a product-related question. The question could have been answered without opening the packaging. The item was not needed and remained unused. When I attempted to return it, I was informed that the store does not accept returns under any circumstances. This policy was not disclosed at the time of purchase and is not stated on the receipt. Under California consumer expectations, material terms such as a no-return policy should be clearly disclosed prior to purchase so customers can make informed decisions...especially when packaging is opened by store staff. Posting this so other customers are aware of the store's policies before purchasing. Comparto esta reseña con el fin de promover transparencia y que otros consumidores puedan tomar decisiones informadas. Llamé con anticipación para confirmar la disponibilidad de un taladro eléctrico. La primera llamada fue cortada por la persona que respondió. Una segunda llamada no fue contestada, y finalmente logré comunicarme desde otro número, donde me confirmaron que el producto estaba disponible. Al llegar a la tienda, otro empleado me atendió y completó la venta. Durante el proceso de pago, el empleado abrió la caja del producto sin que yo lo solicitara, mientras respondía a una pregunta relacionada con el producto. Dicha pregunta pudo haberse respondido sin necesidad de abrir el empaque. El producto no fue utilizado. Al intentar devolverlo, se me informó que la tienda no acepta devoluciones bajo ninguna circunstancia. Esta política no fue informada al momento de la compra y no aparece indicada en el recibo. De acuerdo con las expectativas de protección al consumidor en California, las políticas materiales...como la política de no devoluciones....deben comunicarse claramente antes de completar una compra, especialmente cuando el empaque es abierto por el personal de la tienda. Comparto esta información para que otros clientes tengan en cuenta esta política antes de realizar una compra.

Didnt let me look around the store to find what i need. Was being pushy. Said "you're not allowed…read moreto look around. Idk what kind of store they're running. Bad customer service. Store is a mess anyways. They have there lunch on a table in the middle of the store.

I couldn't be happier with the service! Dennis completely restored my sliding screen door by…read morereplacing the damaged screen, worn-out rollers, and broken corner connectors. The quality of his work exceeded my expectations, and the door operates better than ever. Friendly, honest, and highly skilled. I will definitely recommend him to family and friends!

Always top-notch service here and you don't have to go looking for someone to help you. Almost as…read moresoon as you walk in, there's someone who asks if you need help finding anything. They have bolts, nuts, screws, mollies, gaskets, O-rings and all sorts of hardware, some which the big box stores don't even carry. And you can buy your needed quantity without having to buy a box of 50-100. Came by yesterday to return an item which didn't fit and asked for help with a screen door. Was given a good referral, given they didn't provide the service there. The very impressive young man then showed me to exactly the brand of concrete crack filler thatI was asking for, which a professional at work suggested that I purchase. I've been shopping here for years and find that they have what I need most if the time. They even carry an impressive selection of Yeti products, a good garden section, a decent camping section, Egg-brand bbqs and a huge selection of bbq rubs and sauces. It's like going to a small-town Mom & Pop hardware store with a great selection of products.

Everyone here is so friendly and amazing!! truly. The ladies at the register are always sweet and…read moreyou can tell it's a whole family vibe. you see how well they work together as a team. I'll be honest and say I have no idea what I'm doing sometimes. & the staff there alwayssss have a solution for me. If anything will suggest me how do it but even cheaper. There isn't a time I've had a bad experience. It's walking distance to me but even if it wasn't, I would go out of my way to come here. I feel like they're my local mechanic, I won't go anywhere else. Today I got some keys copied that I guess aren't commonly made but they do it there! He mentioned how hard their team works and I wanted to add this review to really confirm that! & I never write reviews... this store is the best

After 25 plus years doing business with this store. I received attitude from this white guy who…read morewears a cap most of the time. I believe he is tired of working there, that now is giving attitude to the costumer.

Great service! Came here to get my keys copied and service was super quick. Key copy is also…read morereasonably priced. 10/10 recommend!

Great selection. Great location so you don't have to go all the way to Home Depot or Lowes. Had…read moreexactly what I needed and at a fair price. Customer service was great too.