I recently had a tv installed by Eric the owner. He did an excellent job of communicating and…read morescheduling my appointment and was very helpful in moving one tv and mounting my new TV to the living room wall. Very happy with the work.

hired AcePro Audio Visual for a ceiling-mounted AP installation in my home. Izaac, who handled the…read moreestimation, was knowledgeable and helpful. Despite a minor miscommunication at the project's end, Izaac was patient and responsive, even after hours. Erik and Austin, who came for the installation, suggested a more practical placement for one of the APs, saving us money and reducing home damage. Their solution was both thoughtful and efficient. They also went beyond the call of duty by helping me with some camera issues. Overall, AcePro Audio Visual delivered professional, customer-focused service.

We hired Lupen Systems to do a few low-voltage cable runs. They were fast, efficient, worked with…read moreus on some specific requests we had, and I'm very happy with the results. I look forwarding to bringing them back to do additional work!

It was almost a year ago now (sorry for the late review!!!) but these guys did a heroic job running…read moreethernet in our old house. Only 2 runs so far, going to a network closet, but we will likely be adding more at some point. They were able to put the jacks exactly where we wanted, and used a professional faceplate for where the runs terminated in the network closet, as opposed to something open in the wall. They also cleaned up a bunch of non-functional cable from outside the house. Super patient and nice people, and Stephen gave us a lot of options for the install, even though it ended up just being the 2 runs.

Astound responded to my online review the next day. After being bounced around, they dispatched a…read moreprivate contractor to finish my cable installation. The internet connection now works well. All crews were courteous if not the most capable. They are trying, but communication is more difficult than it should be.

Service cuts out daily. (Multiple times a day!) Customer support is worthless…read more They now offer a "forever" price for internet now. But only for new customers. So in 5 years, they'll still be getting that price as an existing customer but refuse to offer it to existing customers now. Make it make sense. Shitty service and shitty customer service.

I posted an earlier review of Stephouse, and it was not favorable. It seems like I was caught up…read morein just a series of bad luck situations. Miscommunications, timing issues, and technical issues had lead to a culmination of what I percieved as bad service. But, with my post to Yelp, the owner Tyler stepped in and while not everything is ironed out, I feel like there is some attention to the problems we are having.

I got onto Stephouse about two years ago because they were advertising themselves as a local…read moreinternet company with high speed internet. At the time I was so tired of Xfinity sending me in customer service loops. The trouble with Stephouse started almost immediately. After contacting them and setting up internet, I purchased their fastest internet bundle. The technician came out and said my apartment couldnt handle that high of an internet speed so he set it to what the previous resident had, the lowest speed. So I start out paying over $90/month for low speed internet. I reached out to customer service to lower my price to match the speeds and was completely ghosted by every email address on their website. The customer service hotline kept telling me that they didnt have any control over my bills so they would give me the same emails I already emailed. After a couple months of dealing with that, I finally had enough and tracked down their parent company, Wiline. There I was able to finally talk to someone who informed me that they could both raise my data remotely and lower my price. After a string of amazing customer service on Wiline's part I was able to get the second highest speed and a price of $58/month. All went well from that point on. Internet itself was reliable and only went out a couple times for a day or two when equipment got overheated and they needed to fix it. When I called customer service to ask about the service interruption, I was informed that custo.er service was no longer accepting residential tickets and I should email Stephouse. I knew that would lead no where so I called customer service again on a different day and the representative was able to tell me what was happening. Cut to recent times and proble.s start up again. I was moving so I needed to cancel before my Contract was up. I emailed Wiline for a sure answer and they informed me of a $150 early termination fee. I was happy to pay it and move on. I paid the $150 but have been charged every month for the past three months while being absolutely ghosted on emails. They even had the audacity to send me an email saying to contact them because they thought their equipment was turned off. I respond to the email AND THEY STILL GHOSTED ME. I want my money for those three months back and I want everyone to know Stephouse is a terrible business! If you want cheap internet go over their heads to WiLine and speak to actual professionals i stead of this third party crap. Again, I have no problem with the parent company and every problem with Stephouse and their lack of communication. Id take Xfinity over having to deal with this ridiculous stuff.​​​

I was an early Europa customer when the Internet was still new. Circa 1992. Colby and Zilbauer did…read morea good job supporting customers in an ever-changing technical environment. I am probably the last of the original Europa customers who still has an account. Europa was bought by Pacifier many years ago and the Owner/Founder of Pacifier did not share Europa's passion for reliability and excellent customer service. The Owner of Pacifier bought Infinity Internet and changed the company name to IINET. All of this growth and various acquisitions did not do anything to improve customer service or reliability. If anything, it steadily got worst. A LOT worse!!!! Infinity Internet was bought by EasyStreet Online services a while back. As amazing as it seems, the experience got WORSE under EasyStreet's management. SPAM increased by a LOT. EasyStreet sent a notice a while back that basically said they were not interested in the single user, residential DSL/dial-up business.... and that's been pretty obvious by their miserable performance. If you e-mail support, you will NEVER get a response..... EasyStreet used to be known for it's amazing customer service. Those days, under this new management, seem to be gone forever.

I used NWLink for internet sevice in 1995. Infinity Internet bought them out and I stayed with…read morethem until July 2006 when I left Seattle for Boston. In that time I estimate I paid them over $4000 in fees. I was a pretty good customer for them. Fastforward to 2013. A debt collector just put a heinous mark on my credit report alleging they are seeking money for Inifinity. I called Infinity and they say I never cancelled my service and so they sold my last payment due ($67) to the debt to a collector. The Infinity employee I spoke to said the debt collector likely waited until now so they could increase the money owed through charging interest. The bill totaled $105. The best part? Infinity waited so long, the seven year period would be past for it to blemish my record but they reported it as due December 2007! This is totally false. They would not budge on helping me clear up the date and I ended up paying everything to clear up my credit score. Avoid, Avoid, Avoid them at all costs.

This an amazing Company and Great Innovating Culture. Kyle Holmes and Ryan Graven have brought the…read moreCloud Vision to a Customized and Challenge solving approach. Matrix Clients respond like this "We needed to have complete control of our IT so we can respond to our users quickly and effectively, and Matrix Networks have provided the right tools for this challenges." Thank you Matrix Networks and staff for your great service and products. -Gino

From the owner: In business since 1984, Matrix Networks sells, installs, and maintains computer networks,…read moreHospitality internet, phone and voicemail, internet and system integration solutions across North America.

I am new to Clear, so in fairness, I haven't had too much time for problems. That said, I was a…read moreComcast customer for over 6 years. Everyday I had to reset my wireless internet and had to deal with buffering and loading while trying to stream movies or tv. When I would call customer service for help I would have to deal with a runaround and people telling me that they refused to help. It wasn't until I cancelled my service with Comcast that they offered to come out and fix the issue. Too little, too late. I switched to Clear because I am sick of paying Comcast too much money for low quality internet and customer service. I spoke with a Clear salesperson to have a few questions answered and he was incredibly friendly, knowledgeable and helpful. I received my wireless modem in the mail and was able to set up my internet in about 2 1/2 minutes and it works great. So far, I have not had service interruptions or had to deal with slow buffering speeds. I keep the modem in the window and I do live downtown so that may help. If i continue to get the quality internet I'm getting now then Comcast will never get my business again.

Ok, I am also a former Comcast customer. Let me just say that my experience with Comcast was so…read morehorrific that I was driven--by sheer determination of never giving them another red cent--to seek an alternative. Happily, I stumbled onto Clear 4G Wireless service. I am sure, like any wireless, that it does not work for all people in all locations, but I have had Clear for six months, and these have been six months with a lack of service calls, lack of billing errors, lack of surprise charges and new fees, etc. I have been thrilled with my cord cutting experience, and I will never go back to Comcast. The added upside is that my family watches less tv, and we have an extra $100+ dollars a month for entertainment.

Herman and Craig are amazing guys... They run probably what is the last human-centered Internet…read moreservice and email service in the Portland Oregon area. If you call them, you will get an actual human being in the same city... Portland. They do not farm out their Tech Support to giant phone banks overseas. I have to admit I didn't realize email was so complex until I started calling Craig at 8Vanet... I've learned a lot about email and how it works, and webmail also.

This provider is exemplary. Their customer service is amazing with quick response times and…read moreclearly explained answers. If you have been frustrated with internet communication services, just try Hevanet and you will find out how things should be done. I do not work for them, but continue to be impressed with their quality of service after many years contracting with them.

I have worked with Spire several times on critical projects. Most recently, last week, they solved…read morean unusual problem. Today they are a B2B business service provider (not now an ISP - Century-Quest-US West killed that) that takes care of all of your desktops and servers. So if you are a small-medium business that needs that "take care of it" with in-person local support, desktops and servers - look up Spire.

Finding DSL service in Portland was a bit tougher than I thought, having paid $25 for AT&T service…read morein San Francisco, plus a $12 local phone line. I didn't want cable because I don't have a TV or want anything "bundled". I called Clear, but I didn't want to pay $30 a month for a two-year contract (with an early departure penalty) or pay several hundred dollars up front for connection fees. I just wanted to pay a simple monthly fee for service. I ended up with a choice of Qwest or Spire. I went with Spire because they're local and I figured service would be significantly better than Qwest. So far, that's true. It took a week to hook up my service, due to a connection problem with Qwest (I have to pay Qwest $30 a month for the line, anyhow) and I pay Spire $12.95 to be my ISP. Download speed is not as fast as it could be, but so far service has been dependable and gimmick-free.