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    Matrix Networks

    5.0 (1 review)
    Closed • 8:00 am - 5:00 pm

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    11 years ago

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    VOIP Portland - Samsung

    VOIP Portland

    (7 reviews)

    South Burlingame, Southwest Portland

    Our office made the mistake of purchasing phones off a website that appeared local. They even had a…read morefake local address. After we signed up, they shipped us the phones with an instruction sheet on how to plug them into the wall. This was the great support they were touting. The phones came without power supplies and our data switches were not powered (POE). To add panic to the situation, they even started our phone line transfer from our current carrier to them before we even received the phones. The phones were 10/100 so our network speed with their phones would drop 90%. The phones were much more basic than our 20 year old system. We desperately looked for real help and found it with VoIP Portland. They saved us, took over the project and we sent the other phones back for a refund. Our new phones are incredible, color screens and fully programmable by us. For less than the 'bargain' we got from the other guys we received a hands-on installation and customization of the phones. Friendly staff and training. We can't say enough good things about VoIP Portland.

    If you love 'Old School Service' VoIP Portland is the Telecommunication Company for you. I have…read morebeen a client of VoIP Portland for Several Years now. Person to Person communication has always been top notch. The owner has over 40 years Telecommunication experience and is more than knowledgeable on all types of phone system's. His expertise on what businesses telecommunication needs are, is unsurpassed. The Service Manager is always friendly and willing to make a service call during all hours of the night. I can't say enough good things about this company. You will never be disappointed by the product's or the service VoIP Portland provides.

    T-Mobile

    T-Mobile

    (76 reviews)

    $$

    Downtown, Southwest Portland

    After a frustrating experience at another T-Mobile location, I came to this store hoping someone…read morecould finally help me resolve an issue that had been ongoing for years. From the moment I walked in, the experience was completely different. The staff treated me with kindness, professionalism, and genuine care. They listened to my concerns, took the time to understand the situation, and handled everything seamlessly. What multiple stores had made feel complicated and inconvenient, this team resolved quickly and efficiently without making me feel like I was a burden. Although the outcome couldn't undo years of unnecessary charges, I truly appreciate that this store was willing to help when others were not. Their focus was on providing excellent customer service rather than passing me off to someone else. Thank you to everyone at this location for your patience, professionalism, and willingness to do the right thing. This is exactly how customers should be treated, and I hope your team receives the recognition you deserve. I wish I got the chance to catch his name to give him the recognition, but I was just so baffled by this whole ordeal. Would have been 7/3/26 around 12:30/1pm.

    Bait & switch operation. The plan that was offered to me on the phone was not available when I…read morearrived at the store. I signed up anyway. I had nothing but problems with the Lloyd Center store. The "free" phone (17e) was defective. Managers tried to charge me a $70 restocking fee, even though the damaged phone should not have ever been stocked. I finally called 611; talked with very nice people who sent me a shipping label. Poor customer service at Lloyd Center.

    Matrix Networks - telecommunications - Updated September 2026

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