Emergency Service call (Thursday at 8pm). Few quoted $120 per hour plus materials. Issue: The inside thermostat. (Home Depot $50?) Response: Repair falls under a flat fee of (get this!) $393. Suggestion: Find a local company you have experience with and trust. read more

Horrible. $169.00 a year. All they did was throw a tablet in the tray. Never blew out the line, never cleaned the coils. Never had tools. Asked me for a ladder, flashlight. Save your money. read more

Used to be terrific and very responsive, last few times I've called them they're busy with commercial jobs and have no time for residential customers. read more

We had let our maintenance go for a couple of years too long..... So we had the technician come out and he tried to clean it. It needed a little more love. He ordered a part and was scheduled to come back. Then there was a little snafu - and an error was made. The company took total responsibility for the technicians mistake and fixed the damage. I appreciate the honorability this company has showed myself and my family. read more

I purchased two 3-ton air conditioners from Air-ref. Within weeks after the install one of the units began leaking onto my ceiling and dripping onto my wood floors. They came out (charged me) to fix it. The technician assured me that all the lines are clear, and the unit is working. A few weeks later the same thing and they charged me again. Over a period of two years this went on, and each time they came, they charged me. They kept me that it was working properly, and the excess condensation was normal because the Florida heat makes the unit condensate (I guess the Florida heat does that to random units, because the second unit was fine). I went to the city and found out that Air-ref never pulled a permit for my units. I brought this to Air-ref's attention and a week later they called me to inform me that the city needed to come out to my home to inspect the units to clear the permit. I said, (to the not so friendly female on the other end of the phone) "You do know that these units were installed two years ago, and that I have had continuous problems with one of them leaking, right?" her reply was, "well we have to clear the permit." So, I called the city to find out what was happening, and to my utter surprise (NOT) the city told me that Air-ref, a week ago pulled the permits to do the job. Of course, I informed the city of my issues and that these units were already two years old. They came to my house, a city inspector and a manager for Air-ref, I stayed very close to the two of them (as we all know what can happen if you leave a city official alone with a company head, when inspecting) and when the inspector went up into my attic he said, "this unit is leaking and must be fixed." Like I said I stayed very close to the two of them during the inspection, until they went outside. It was pouring rain and the only time I separated from them. When they came back in the inspector said that the units passed his inspection (ARE YOU KIDDING ME!!?). After they left I phoned the chief inspector who told me that if the unit is not working properly, it cannot pass the inspection. The city gave Air-ref 90 days to fix it. I then called Air-ref to find out when they would like to come a fix it. Remember the not so friendly female on the phone, well she told me "we have 90 days." She also told me that to fix it properly that I would need to purchase a pump to put inside the unit and pump the excess water out for around $300 (WHAT!). At my wits end and completely flabbergasted at the zero level of customer service, I went up into my attic with a snake and snaked the lines. Remember the "technicians" telling me they were clear? They weren't. I cleared the lines and the unit finally quit leaking, however, it had been several years at this point and the damage was done. I had to replace the unit. Not one person working for this company ever apologized to me. That not so friendly female that answers the phone, is making her sound nice. I was in disbelief at how mean she was. The "technicians" band aided the unit to work for a few weeks. I put "technicians" in quotations because that is what they call themselves. Makes it sound like they are professionals, which they are not. I am a single mother and I have never had any "technician" training. Yet, I fixed a leaking air conditioner that not one of them could. I have every invoice and pictures of this terrible process and if anyone wants to see the proof. The only reason I gave this company one star is because I had to give them something in order to post this. I would have not given them any stars. If finally putting this out there will help at least one person to choose a better company, then it was worth it. Purchasing an air conditioner for your home is a very costly decision, please don't make the same mistake that I did. read more

Great company, customer service is excellent, very professional staff and service people are fantastic. I had a wonderful experience dealing with this company and highly recommend them for AC needs. I will use them from this point on. read more

Was having a mold issue with my plenum. The first tech came out and diagnosed the issue promptly and performed a thorough visual inspection to ensure that was the only problem. Was quoted a repair cost promptly and was fit right into the schedule. The tech who came back to make the repair was a master of the craft, extremely clean, precise and took no short cuts. read more

Air Ref of Delray is the Air Con company you have been searching for, for years!! You know how hard it is to get a honest, hardworking and very knowledgeable AC company in South Florida! LOOK NO FURTHER! Ask for Carl or William. Carl will come to your house and explain everything before they get startedd. They just completed and installed an entire new ac system in my 30 year old home. I could not be happier. Everyone of their employees was professional and extremely knowledgeable. Run, don't walk, if you have any AC system related issues or needs. Also shout out to Tony who has been tweeking my system whenever asked. Great guy. read more

For an AC company this one is the best one I have encountered and I have had my fair share. My ac recently decided to die and on top of that I was away for work. Luckily I had a friend help out and Air-ref was great at accommodating me. Jacki was amazing with all questions and even pulled a permit no fuss or hassle. A few weeks later the ac drain clogged (no fault of anyone) and i called for the 24/hr line and volia someone answered and came out super quick. Everything went snoothly and the inspector came out and all was good. Works like a charm now. Super great knowledgable employees. read more

Be very cautious using this company. I was out of town and needed work done to an A/C unit at a rental house. An Air-Ref tech came over, looked at the problem and called me and said it was just a bad breaker and asked if he should change it out. I gave him the go-ahead and got a call an hour later saying there had been a fire in the unit and the relay, contactor and nearby wires are all charred and metled, rendering the unit useless. It is unknown when the fire occured. Had it occured prior to the tech coming, why would he have changed the breaker? Had it occcured while he was there, what caused it? I brought up the issue to Air Ref, along with pictures, and their reply was simply oh well, here is your bill. I paid the bill, nearly $300, because i didnt want to risk it damaging my credit score. Their customer service and technical service deserve 1 star out of 5. read more

I have used Air-Ref for over 30 years and have never been disappointed.I confidently refer my family, friends, ​and customers to them. They are a great company! read more

We had a wonderful experience with Air Ref. From the initial contact to a great installation staff they were great. They made sure we got what we ordered and we could not be happier. I would highly recommend read more

I manage multiple properties that have dozens of AC units. I have been using them for the past 12 yrs plus. Great service, knowledgeable and top notch techs. Would recommend them in a heartbeat! read more

Quick, efficient, technically superior service. I don't hesitate to recommend Air-Ref to anyone needing air conditioning or electrical work.

My contractor recommended Air-Ref to install new AC including duct work, and I'm glad I took his advice! Really great team...from the salesman to the installers, electrican and tech. Everyone was very polite and responsive. My attic is small and I'm sure unpleasant to work in but I never heard one complaint from the installers. My phone calls were always returned and crew showed up on time every day. I'm extremely please with my new Lennox AC unit as well...super quiet. Love it! I highly recommend this company and will use them for my future AC needs. read more

NOT EVEN 1/2 STAR: Thought we were hiring a decent, reputable company. They were hired to do a $10,000 plus job. We were promised a certain crew to do the job. They sent us a different crew. Never told us or asked us if we wanted to hold off on our job until the crew we requested was available. THEY LIED TO US. Needless to say, we had no air for three days. Upon us inspecting their so called completed job - they had scammed us. Work that we had paid them to do, had NOT been done. They then sent a crew to fix what wasn't working and oh to COMPLETE that they had never done in the first place, the work they were hired, contracted and paid for. Again, a second time they scammed us and did not do the work that they have been paid and contracted to do. EXTREMELY UNETHICAL COMPANY!!! DO NOT USE THEM. THIS COMPANY IS A SCAM. THEY WILL TAKE YOUR $$$ AND RIP YOU OFF. RUN FAST AWAY FROM THIS COMPANY. read more

We had a very bad experience with Air-Ref and I know many of you use them. We installed a brand new air conditioner and new ducts at Air-Ref recommendation to stop the condensation that was forming around and on the outside of the vents and dripping on the floor. Air-Ref did the complete installation and when this issue continued, we called them to come back and fix it. They came back about 4-5 times but never fixed that problem. They decided not to return our phone calls. We put in a report to the State Attorney General's Office who referred it to the Senior vs. Crime division. The individual from that division spoke directly to the owner of Air-Ref. He gave him every excuse under the sun and was very rude. He said it wasn't their problem and he went as far as telling the man from Senior vs. Crime that we shouldn't have a duct vent in the bathroom! I had been using Air-Ref for 28 years prior to now when they were a small company and cared about their customers. Now that they are a large company, they don't care. I know all of you like to use them but there have been many complaints besides ours and more and more bad reviews. Please consider using other companies. If you need a recommendation, we have one. read more