Service was timely and efficient. He worked with my elderly mom's budget. Would definitely…read morerecommend!

Extremely disappointing experience -- $7,400 installation took nearly a month and still required…read moreanother company to finish the job I hired Old School Cooling to install a new geothermal heat pump/AC system. I was told this would essentially be a one-day installation, and I paid the full $7,400 by credit card the day before they even began the work. Unfortunately, what should have been a one-day project turned into a process lasting approximately two weeks, involving five separate days of work by four employees. During the installation, I became increasingly concerned about whether the crew had the experience and qualifications necessary to handle the particularities of our building's geothermal system. The biggest problem occurred when our building had a very important and expensive building-wide water shutdown scheduled so the necessary valves could be addressed. After all that time and preparation, Old School Cooling arrived at the point where the valves needed to be changed and they did not know how to change them. They ultimately installed the AC equipment, but the system was not actually operational because the valves could not be properly addressed. Even worse, they had removed my hot water heater as part of the installation, leaving me without hot water. At that point, I had to bring in another company to finish what I believed Old School Cooling should have completed as part of the original $7,400 installation. I ended up paying: * $7,400 to Old School Cooling for the original installation * $1,155 additional for another building-wide shutdown and the necessary valve work * $600 additional to have my hot water heater reinstalled after Old School Cooling had removed it So I was out another $1,755 simply to get the job completed and restore basic hot water service. In total, it took almost a month before the valves were finally changed, the hot water tank was back in place, and the AC system was actually working. My biggest issue isn't simply that the project took longer than expected. Problems can happen during complicated HVAC installations. My issue is that I paid the entire $7,400 upfront, the project went dramatically beyond the promised timeline, the crew ultimately could not complete an important part of the installation, and I was left with an inoperable AC system and no hot water, requiring me to spend another $1,755 to get everything functioning. I would strongly recommend that anyone considering Old School Cooling get in writing exactly what is included in the installation, who is responsible for specialized valve work, what happens if the installation cannot be completed, and whether the company will cover additional building shutdowns or costs caused by an incomplete installation. This was a very frustrating and expensive experience, and unfortunately I cannot recommend Old School Cooling based on what happened with my installation.

we needed flood lights installed above walk up outside stairs - called them Friday and planned for…read morevisit Monday- the estimator (Paul) was knowledgeable, pleasant,professional and efficient- his advice was perfect and price was fair so approved the work! Unlike some he said a down payment was not necessary and then confirmed he could get an installer immediately - Only a short while later the installation had been completed- fantastic service and exactly as promised ( daylight at nighttime)! Probably deleted the invoice they emailed so called customer service and again Terry understood and 5 minutes later have the invoice for our records. This is a first class professional service and i won't have to search for one in future - this company is now my go to help when needed!

Steer clear of this co. In 2020 my A/C supposedly needed to be replaced. I just found out they…read moresold me crap.... Allied unit. They never pulled a permit. Never added a pan at the base which needs to be done during install... I've had multiple problems with the new unit to the tune of every month lots of money .... Earlier this year they never came when I had an emergency ... boss never even called me back. Service person I knew and had number for was out to dinner and ignored me. My one person I knew left the company so I was stuck. Awful!!!! I think I was taken advantage of and sold a lemon.

Juan came right on time. he was very thorough. our package unit is on the flat roof. we have issues…read morewith the drip pan collecting water due to algae buildup. He showed us photos of the problem and cleaned it all up. We have been with Smithco for many years and several AC changes. Great company. We have only used them for the AC service. Thank you Juan for your professionalism and great service.

Johnny could not have done a better job. He was on time, thorough, explained everything, and is…read morevery trustworthy. We will be coming back to Smithco again, and again, for sensational service! Let them help you with your AC or ice maker issues, they are great!

After making an apointment with this company. I got a text from them with a picture of the service…read moreperson. I liked that and that was an awesome idea the company had. It made me feel safer. The phone apointment process was smooth. The customer service was good. The day of the service. The service person was professional. He told me what to expect with the unit if I didn't get some things done. He gave me different options and later on I was sent an email with quote. Everything was very professional. I had some questions. I called back the company. They were answered and I felt better. I liked the company. I read some of the negative reviews. I was a little nervous. They have seemed to work things out. The service was good and I felt i got my moneys worth.

I disagree with your characterization of this situation. My husband and I own multiple rental units…read morein South Florida, and this is the first time we have experienced an AC installation requiring repeated return visits to get the system operating correctly. Whether you consider the wiring issue minor or significant, correctly configuring the wiring is part of completing the installation. Returning to correct it was your responsibility. It does not erase the inconvenience or the time we spent dealing with the problem. We paid approximately $6,500 and expected the installation to be completed correctly. We recently had another licensed company install an AC system of the same size for $3,200, without requiring multiple return visits. That experience makes your pricing and service particularly disappointing. I also do not appreciate being told that my complaint was "taken out of proportion." We contacted you about the problem, and our concerns deserve to be addressed respectfully. The fact that this is a rental property does not lower our expectations for professional service. I am requesting a partial refund to compensate for our time and the inconvenience caused by the repeated visits. Please respond with a proposed refund amount and a timeline for resolving this matter.

I just had my AC serviced by Dylan. He was very polite and helpful. He explained everything to me…read moreand charged a very reasonable amount with no pressure to do any additional service. Would definitely call them again.

I was recommended by a neighbor, AJ got here on time and is a real Gentleman he got right to work…read moreand did a stand up job! He knows his business. You people are my new AC company because of him and my neighbor ! Thanks!

my outdoor AC fan unit (responsible for cooling everything) died. it turns out I needed a new…read moremotor. the bad discovery is that my warranty had expired. but the resulting repair and parts replacement was more than 1/3 to 1/2 less then what I expected. they knew that with no AC, I had am emergency situation and moved around personnel to get me a tech right away. in the past three years, I call only southern comfort. they are the most reliable, most knowledgeable and nicest people to deal with (operators, dispatchers, techs, everyone)

Wow!!! A/C motor stopped working 3:30 on a Saturday afternoon. We left a message and were called…read moreback with in minutes. A technician was at our house with in 30 minuets. Unit was up and running in less than an hour! Also, the bill was about $30 less than originally quoted. Our technician was extremely nice and explained the repair to me. A+ service. Highly recommend!

Thank you, Marco, for rescuing my malfunctioning Air conditioner, once again!…read more I love knowing that when something goes wrong with my A/C, help is only a phone call or text away. Marco is professional, friendly, and compassionate. Of course, he fixed the problem, plus checked over other issues as well. He doesn't withhold information, nor try to add on any extra services; that being said, if he did recommend that something needed to be replaced or upgraded, I would say yes in a heartbeat, because I trust him completely. Due to his help in the past, when I did find the a/c having an issue, I wasn't stressed at all, because I knew that I was in good hands. Thanks, Marco!

While I ultimately didn't need service any longer I wanted to share my positive experience with…read moreMarco. He was very prompt in returning my messages and was willing to come out same day. He asked questions beforehand to ensure a visit was even needed. I appreciate him trying to save me time and money. Will definitely be doing business with him in the future if I ever need AC service.

Joe & Joe A/C is absolutely THE BEST and MOST HONEST company with whom we have ever done business…read more I found them by accident when one of our residents was getting the run-around by their A/C company, telling them they needed to change their unit. I contacted this family run company and, low and behold, Joe, the owner, showed up. In 15 minutes he not only had her air conditioning unit working, he clearly told her she did NOT need a new unit. We have 4 high-rise buildings and after that experience, we hired Joe & Joe as our service company. Our residents crossed paths with their technicians and to date, they must have installed 50 A/C systems for our residents, and not one of them is unhappy. Marc L. Boca Raton, FL

Our next-door neighbor recommended this company to replace one of our 3 Trane units. On the day of…read morethe appointment, it coincided with my previous A/C company being at the house for an emergency repair, as we had had another unit stop working. Joe & Joe's salesman arrived down the road and as soon as he saw the maintenance van, he ran away. We waited all day for Joe & Joe to arrive and had zero communication from their company until a few days later when a text asked me to rate their visit! I understand this is a small company and we wanted to give them the chance of the business and also for our other units, as they become older. I strongly do not recommend this company that seems to not care about potential customers. We have since purchased a new unit from another company.