This past Sunday, late afternoon we went to an early dinner, the air conditioner was set to 73, and upon return, it was 80. An hour later it was 83, and I panicked. My father was expecting his first ever FaceTime call from his brother and I needed to find out why the fan was blowing HOT air. So YELPEd I did. I received 6 responses with AIR-O-TECH being one of them. Armen both owner and the licensed contractor who came out requested more information. I texted it ( but to the wrong number and my dad had his FaceTime Call). Armen said if it was not so late he could have come out tonight. Let's make it tomorrow morning between 9 and 10 am, I have to make a delivery first. Of the other 5 responses, they stated tomorrow day. No time. He texted that he was 30 minutes away, and put on clean booties to protect my floors, and a clean mask, to protect my health.
At the time of the text, Armen stated a price for the estimate, explaining that it takes his time to drive to my home and to find what is wrong. His was right in the middle of the others. When he found the piece, he explained that it may just be that piece, but it may not. He could fix it and then have to fix another and another, etc. Asking his opinion, we decided to change the entire heating and air conditioning unit. He stated that his company had an opening on Wednesday, and that was the most optimal day for us. He needed to rent a crane, and he and his contracting employe removed the old and installed the new with precision and were extremely neat, organized, clean, and respectful from the first message to the receipt. They even gave a one year LABOR and ten years PARTS guarantee. He threw in a FREE air conditioning pad, and showed me how to operate the new update equipment.
Pluses going with AIR-O-Tech: Very Responsive to YELP REQUEST, gave a WRITTEN ESTIMATE in line with the law; SAID A DAY AND TIME and ARMEN messaged 30 minutes prior to alert us that he was on the way; USED A CRANE; ; WAS VERY NEAT, CLEAN, ORGANIZED, WELL GROOMED, WORE UNIFORMS SO YOU KNEW WHO WAS ENTERING YOUR HOME; GAVE A WRITTEN RECEIPT FOR ONE YEAR LABOR AND TEN YEAR PARTS GUARANTEE; LICENSED, SAID IT AND DID IT.
Would I use them again. ABSOLUTELY. THIS WAS MY DADS HOME. MY HOME NEEDS POSSIBLY A NEW AIR CONDITIONING UNIT TOO. POSSIBLY EVEN A BIGGER ONE. HIS WAS A 4 TON UNIT, and I HAVE A 3 TON THAT HAS GONE OUT ( and a home that is larger).
My only compliant is that they don't do EVERYTHING IN THAT THEY APPEAR TO BE VERY HONEST AND WE ARE VERY HAPPY WITH THEIR SERVICE.
July 11, 2020
Although Armen and his brother are fantastic, I have a very difficult stressor going on with family, specifically my father, as a result, I forgot how to change the filters On the new Air Conditioner and Furnace, Armen, and his brother installed, and they even left an extra filter and demonstrated but my father was just getting out of the hospital and I did not focus at the time.
So I called tonight, left a message and Armen returned the message within a couple of minutes I am very grateful that I chose a great company with an owner who stands behind his product and even responds so quickly to questions that his past very satisfied customers have
Once again
Armen a GIANT THANK YOU!!