Really happy with the work these guys did. Answered their phones and were able to schedule relatively fast. One small issue was resolved rapidly. Would be top of my list to call again for A/C needs! read more

Cool Air Pros came out to inspect our HVAC system this last weekend. They were excellent! Flexible when our filter change needed more time/effort than predicted, took the extra time to educate us on what might work best and what would be possible in our home....I always appreciate working with people who are willing to explain everything they're doing so we can make informed decisions not just today but for the long-term. Super impressed. Thanks so much, Cool Air Pros! read more

Caveat emptor. They are an approved vendor of "free" nest thermostats. They came in with a "list of inspect". Intentionally or not, they unwired and crossed the wires of our compressor while "inspecting", fried the unit. Voila and now we have a $5,000 nest thermostat. Hmm. Don't say I didn't warn you. read more

I called Cool Air Pros for the LA AC optimization program. Scheduled about 10 days later. The crew of 3 men showed up at the designated time. They tested the vents for temp and went up to the unit and explained they would wash the condensers. They said my 16 yo unit needed no repairs or freon. I asked them for a quote for a new unit. A couple of weeks later someone calls to follow up to make sure I got what i needed. They did not change my filter. So they scheduled to have someone come out to bring me one. They handed to me at the door. When I tried to put it in, it was the wrong size. I called Cool air pros to bring me the right size. They said I told them the wrong size. Well, your pros should have placed the filter themselves. They also didnt ask about my nest system. It has some malfunctions and switches to heating from cooling on its own. They just said I had a Nest so I didnt need another one. They still have not come back with the right filter size nor have they sent me an estimate for a new unit. I question their judgment about my system and actually want to file a complaint with LADWP. Please avoid this company . read more

I did the AC optimization program through LADWP with Cool Air Pros. I was so satisfied with the service and the work done that we had them fix another issue with our unit - our AC pump. The cost of the service worked with our budget and we will be returning with this company for all our AC and heating needs for the future. read more

We got countless bids to replace our broken rooftop package unit, but Julio and the team at Cool Air Pros gave us a great quote and excellent service. We did hit a bit of a snag getting the unit we had initially wanted (thanks to COVID supply chain issues and a mixup at their supplier), but they were able to find a suitable replacement so that we could get back up and running. The installation went great, and even though the unit is up on the roof and out of sight, they did a really beautiful and professional job setting it up. I look forward to working with them in the future to keep this new AC running great! read more

This is honestly one of the most difficult reviews I have ever had to leave because all the people I dealt with at Cool Air Pros were so nice. I scheduled an appointment with Cool Air Pros to do the LADWP optimization inspection and maintenance, but I told them I also wanted a quote to replace a very old unit. Julio came out and did a great job with that and then inspected everything he had to write the estimate I wanted. I was really impressed with how he didn't just take a bunch of measurements and then throw together a number. He explained everything to me and showed me how things were calculated, and I felt comfortable I was in the right hands. That's where everything good ends. Julio was to provide the estimates and says I should get them in two to three days. Nothing ever arrived. I call a week later to check and am told that the estimates were sent to the wrong email address (thanks for sharing my address with some complete stranger). I finally get the estimates and there are three options, none of which are the system I asked for so I figure this may just be a case of the customer is always right vs the experts know better. I reply by email with the system I was interested in and ask for that estimate. I'm told to call the office. I call the office and speak with Britney. She tells me the revised estimate will get to me in about an hour. Nothing. The next day Britney leaves a voicemail apologizing for the delay but assures me that the estimates department has the request and will get me something today and she will follow up. Nothing. Britney does email me to apologize again and let me know she is still on it. Finally get the estimate and it is really strange compared to the other estimates I for systems I didn't want. So I call to ask about it. Someone answers and says he's only been there two weeks and can't answer any questions but Julio will call within 90 minutes to explain. Nothing. But Britney did send a nice email asking me if I wanted to schedule the work. Schedule a date to install what? One of systems I didn't want or the system I asked about but couldn't get an estimate that made sense? Like I said, Julio seemed very knowledgeable and I was impressed with his explanation and he was super polite. Britney was fantastic and followed up like she said she would and was also extremely nice. Even the guy that had only been there two weeks seemed like he was trying to be helpful and was very polite. That said, if you're having this much trouble getting a simple estimate into the hands of a potential customer, what can I expect if I sign a contract with you? I'll give them this much ... they don't smoothly get you to commit and give them the money then mess you around. They mess you around right up front before you're out your money. I was so hopeful. Wished it had worked out. Update: Was contacted again to schedule installation but they had not ordered equipment or pulled permits or anything else and now are trying to raise the price $2,000! read more

I had been looking for a friendly and honest HVAC company. Enrique reached out to me immediately after I set-up a job request. He sent two of his best guys to help me out, and they explained what they were going to do and the prices. They did a great job and I will be calling Cool Air Pros back for maintenance. Sam and Julio were the two HVAC Techs that came out. Sam and Julio put on little booties when they were at my house, that was a nice touch. read more

This is an unsolicited post for Cool Air Pros. I just had them out to troubleshoot my Hvac system as it wouldn't start. Theree was no heat, only cold air blowing. It was also leaking water onto the ceiling. The unit is suspended in the attic. Julio was the tech who responded, and he zeroed in on the problem. He got our system up and running in a mode that will keep us warm until necessary parts come in. There is much more I can say, but I will update this post after the job is completed. However, from everything I've experienced so far, I would say that this company sets the bar for customer service and responsiveness and is thorough in explaining what was done and what the next steps are. I highly recommend the company and Julio. read more

This company was referred to me to do my AC repairs. I was sent an estimate to replace my system and was ready to proceed. They then while on the phone said that they mis-estimated and wanted double what was on the estimate that specifically says it was accurate and included installation. The manager, Luis DeLuna, in particular was unhelpful and unwilling to honor the word of their company and their technician who sent the quote. I am horribly disappointed and would not recommend this company to anyone who wants trustworthy quotes that they can believe in. DO NOT RECOMMEND. read more

Erik and SAM came out today under the LADWP A/C Optimization program. They checked everything out and installed a Nest thermostat ( which is paid for by LADWP ) The guys were great! Very polite, explained everything and did a wonderful job. Another thing I liked is that they didn't recommend a new a/c five minutes in like most do. They also gave me the real status of my a/c which differed drastically with the last guy. The last guy told me it was going to fail any day! Bottom line, if you want someone who is honest and does great work call Cool Air Pros. read more

Omg , what a waste of my time- they are listed on the dwp site as a provider for their savings program . I called them and explained my particular issues and they said they'd call back with confirmation that they could handle it - first sign was that they didn't call back , I had to . He said no problem doing my service and we scheduled it . They have a nice looking email confirmation that goes out and tells me what I need to do to get ready for the appt. well , surprise no one shows up ( I planned my day around this appt) and when I called to inquire what time they will be here , he told me no one was assigned my job! Huh? You sent me confirmation and your co. Is so flakey you never assigned a person TO A JOB YOU HAVE ON YOUR SCHEDULE? He should have immediately said, I'll make it right and find someone to come out now while you've been waiting! I'm editing my review because: 1. The owner immediately left a message apologizing and saying he's making sure this type of thing doesn't happen again . He didn't try to make excuses so there's that. He said he still couldn't come out for another week and I wouldn't use them again but it sounds like he does care. 2. I'm not in the business of ruining anyone's biz so I guess things happen that suck and maybe they'll do a great job for you read more

They call it a free tune up program, but they will find a way to charge you for non-sense. They had previously installed a nest thermostat for me, but the next time around when they came out for a tune up (2 hours late), they said the common wire is not hooked up. They charged me 50 bucks to strip a wire and install it "properly" the way they should have the first time around. Their excuse was that it's tough to find good help... How is that my problem!? This is the type of thing that makes you wonder if you can trust their work... read more

I scheduled service for the AC Optimizing program from DWP. Sam showed up on time, courteous and thoroughly explained everything he was going to do. No added unnecessary extras, installed Nest E-Thermostat set it up walk me through step by step. Very happy with their work. Highly recommended. read more

Cool Air Pros - New smart Thermostat. - Heating & Air Conditioning/HVAC Near Me - Chatsworth, California

Very nice technician, I was very happy with his work And he was very courteous. Hamed Arian read more

Amazing customer service and very knowledgeable. We had a quote from another company and quickly learned how much they tried to take advantage. Do not pay for an overpriced repair quote until you had cool air pros check out your unit. read more

Cool Air Pros were very professional. They texted before their arrival and were very prompt. They took their time to assess the problem and then suggested several options to fix the thermostat. They installed a new thermostat that works perfectly. I will definitely use them in the future and suggest their services to others. Thanks, Cool Air Pros! read more

Wow!! I can't say enough great things about this company. I found them on the list of approved contractors for the LADWP AC tune-up program. Typically these programs are hit or miss depending on the contractor you end up with. I did some research on the contractors on the approved list, and Cool Air Pros was by far the highest rated one, so I decided to give them a try. I sent them a text and asked them to call me back to book an appointment. Enrique called me almost instantly and he was so friendly, professional and helpful. He explained the whole program to me and quickly booked an appointment for me for the following weekend (only a few days away!). This morning they sent a technician named Erik and he was fabulous. He changed all my air filters and then installed the nest thermostat. He asked me whether I wanted him to help me with connecting the nest to my iphone as well. I felt bad asking him to do that so I said he doesn't have to stay for that if he has other appointments. But he insisted on staying and helping me complete the phone set up (which I was really happy about because it ended up being a little tricky). These guys are so nice and professional and knowledgeable. I thought I was just going to hire them for the AC tune-up, but now I'll be using them any time any issues come up with my AC/Heater. They really are wonderful to work with! read more

During this heat wave of 110+ weather every day, my ac decided to go out. AND due to covid, I'm working from home. I called cool air pro & they were so accommodating. They came out faster than any other company said they would. 2 other companies literally laughed when i asked them to come today. Cool air pro sent Julio to come at 7am to make sure i got an appt. i am sooo grateful. They changed my filter & told me what was wrong with my ac & gave me a great price. Would totally recommend them to everyone & will definitely use them again. Thanks again!! read more

I am in the midst of a crazy home remodel in the scorching Pasadena summer, not the best combo. I received a referral to contact Jose, he was beyond amazing from start to finish - literally walked me through the process. My husband was here when Julio & Sam came and completed the job, they communicated precisely every issue and solution along the way. Cleaned all ducts, reconnected everything & Even did a final walk through to ensure everything was pristine before leaving. Would highly recommend this company! Beyond amazing service, thanks so much team!!!! read more

They were great. We found them through LADWP to install a Nest and do a cleaning and check our our AC system. Their technician was so nice and communicated everything going on and did a great job. He walked me through setting up the Nest which was super helpful and made it go way faster. Thank you for the great service :) read more

Exceptional Service! I stumbled across the LADWP A/C Optimization program and completed the online application and received the list of participating contractors. I picked COOL AIR PROS and that was absolutely the perfect choice. Julio chatted with me on the phone and explained the process and scheduled his first available appointment. Yesterday Larry came out and completely serviced the entire A/C system expertly. It has never functioned so efficiently and my awful days of melting throughout the day are over. He also installed the NEST smart thermostat and set it up for me for use with my Iphone (all paid for by LADWP). I could not be more happy with the service, expertise and attention to detail by Larry, Julio, and Cool Air Pros. If you need your A/C serviced - go to https://ladwpactuneup.com/ and then choose Cool Air Pros and request Larry. read more

Called to have my AC tuned up, sponsored by LADWP. They were very informative and clear about the program and setup and appointment within a few days. They came out on time, cleaned my unit, performed several diagnostics with pictures and statistics shared with me. Also sponsored by LADWP, they installed a new Google Nest E, which was really great. We set it up in minutes and I immediately received a text detailing the work that was done. They seemed very knowledgeable and trustworthy, I would recommend and use again. read more

Alvaro the technician did a great job installing my new NEST Thermostat and checking all the necessary things so that my air-condition work perfect. He's friendly and honest. read more

They were awesome! Our AC stopped working in the middle of a heat wave...I work from home, so it's important to get fixed ASAP. I called and they fit us in despite a busy schedule. Were super professional, knowledgeable, and fixed the problem right away. Also gave us an AC tuneup while they were here and assured us that they'd be back if we have any more problems. Julio is great! read more

These guys are super good. 11 months ago they installed 2 Nest Thermostats for me under an LA DWP program. This past weekend I couldn't shut one of my compressors. I called Cool Air Pros on Monday and they came out on Tuesday morning and spent 3 hours troubleshooting the problem and determined that they needed to send a senior technician, Julio. Julio solved the problem, a short in a wire and came up with a no additional cost to me solution. Total cost was $169.00. Very reasonable. If you have an HVAC problem these are the guys to call. read more

Alvaro from Cool Air Pros was the technician that came out. He was friendly, knowledgeable, courteous and got the job done. Our service visit was for the LADWP AC Tune up program. We received all the services that was promised. I highly recommend Cool Air Pros for AC and heating issues. read more

Julio came out and tuned up our air conditioning unit and installed a nest thermostat . He was very personable and knowledgeable . This was done through the AC Optimization Program. We will defiantly use this company in the future. Wonderful service. read more

Julio and his worker came out to my home today in Porter Ranch as sponsored service call from LADWP to come out and check my HVAC System. He was right on time (actually a little bit early), Very friendly and knowledgeable and extremely polite. The best thing about him was that he was honest. That is something that you don't find too often in his business. He told us that our system was working adequately and that we didn't need to spend thousands of dollars in our HVAC system. We will most certainly use his company if and when we have future HVAC needs. He also changed our thermostat for us and changed out filters at no charge to us. read more

This past weekend my ac blower went out. Contacted cool air pros for repair and got a quick respond from them. The personnel and technicians were very prompt and efficient with the task in hand. I would definitely recommend them to anyone getting their hvac repairs. Awesome team and management. read more

Thank you to Julio and Sam for the utmost professional job cleaning out our Dryer vent. They were on time, efficient, clean and thorough showing us the before and after video. We will definitely call for future vent services. Thanks Cool Air Pro. read more

Everyone at Cool Air Pros is very customer service first. They always try to work with you and your schedule. Also they are great at explaining the problems and what needs to be done or what they did to fix the issue. I highly recommend this company. read more

Technicians Erik and Sam recently installed Nest thermostats and performed maintenance work on our AC system under the LADWP program. They arrived right on time, were very professional, pleasant to work with, performed all the necessary work, and left the job site neat and clean. Great guys, great company. read more

My parent's ac needed to be repaired. I called and spoke with Enrique, who from the beginning of the conversation was extremely helpful in setting the appointment up with the tech, Julio, as well as giving me additional information. Julio was on time and very knowledgeable in being able to diagnosing the issue and was able to explain to my parents and myself what the problem was and what needed to be done for the repair. He was of great help and much less expensive than other quotes we'd received. You guys are awesome! read more

Julio was knowledgeable, friendly and on time to service my AC. I was not sure about what was going on with my unit. Julio helped me understand how the AC works and which of the components needed to be serviced. He was of great help and much less expensive than previous quotes i received. I am very satisfied with the work that was done. And will definitely recommend he's services. read more

Larry from Cool Air Pros came over yesterday as part of the DWP AC Optimization Program and did a great job tuning up my AC unit. It was a hot day to go on the roof and in the attic, but Larry was a real trooper. I would recommend them highly for this service. read more

Julio optimized my HVAC systems, installed new Nest thermostats and made sure everything was working properly. He works fast and is very knowledgeable. He also is a very nice young man. read more

This company is terrific. First I'll say that I contacted several companies when my AC started leaking during a recent heat up here. Of those that I contacted some just refused to take the job because they were too busy, others were a month out. Enrique reached out to me immediately after I sent a request. He had Sam out the next business day. Sam examined the system and found that the refrigerate was low. He explained the cost and performed the work. Everything was going great. A month of no problems, and sadly the leak returned. I left a message with the company and Enrique returned my call immediately and had Sam return the next day (Saturday!) to check things out. Sam performed a few more fixes and they didn't charge me a service call as they were coming out a second time. Everything is working great and I will always use Cool Air Pros going forward. read more

Professional, fair price, Highly recommend! Very friendly company. Marlene and Enrique were nice and responsive to my requests. Sam the technician came out on time prepared with mask, gloves, and shoe covers and diagnosed and fixed the problem quickly. Even cleaned up afterwards. Will be my go to company for HVAC needs. Thank you. read more

The technician was early, previous job canceled. This was thru the DWP program so I was a little bit skeptical since it was free. But he was pretty thorough and my air conditioning unit seemed so much quieter & cooler after he was done . And he installed the NEST thermostat which is a big plus. Very professional! I'm quite happy! I definitely will recommend Cool Air Pros ! read more