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9 years ago

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Karl S.

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2 years ago

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Karl S.

Thank you for the nice review.

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6 years ago

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8 years ago

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Karl S.

Thank you for the positive review.

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Ask the Community - Air National Texas

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Casey and Blake came out today 10-13-26 for my yearly service on our Generac system…read more Casey was very knowledgeable about our the system. He took time to go over everything he was doing today. Educated us on our maintenance package. Casey and Blake thank you for excellent service today. We so appreciate you being a skilled technician. It let us know we made the right choice, choosing Generator Supercenter. Thank-you The Samuel Family

In August 2025, I signed a contract with Generator Supercenter in Homewood, Alabama and paid the…read morerequired $4,350 deposit. After the payment was collected, all communication stopped. Despite multiple attempts to contact the company, I received no meaningful response or progress on the project. During my efforts to resolve the issue, I discovered that this was not an isolated incident. I became aware of more than 30 other homeowners who reported experiencing similar situations with this location. I escalated the matter to the parent company in Tomball, Texas. Initially, they acknowledged the situation and indicated they would honor or address my deposit. However, after several weeks of communication, they stopped responding entirely, and I have not received any resolution. As of May 2026, nearly nine months later, I do not have a generator, and my deposit has not been recovered. I also contacted Generac, the equipment manufacturer, to seek assistance. They stated they were unable to intervene in disputes with independent dealers and did not offer a path toward resolution. This has been a very costly and frustrating experience. I strongly encourage others to fully vet both the dealer and the contract terms before making any upfront payment.

Generator Power Systems - Kohler 20KW standby generator.

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It would be hard to imagine a better company of any industry. GPS / Fish Electric is perhaps the…read morebest company I have ever worked or purchased from. They are honest, reliable, dependable, thorough, professional, and fair. This family owned company has managed to employ loyal, ethical and knowledgeable employees who all represent the Fish family true Christian values. We purchased a Kohler standby generator from them and everything about the experience has been above and beyond our expectations. This firm should be your first stop for anything electrical. I guarantee you that it will be your last stop. These guys set the gold standard for all businesses to try to emulate. Tom Donley

This complaint is regarding Generator Power Systems (GPS) and their failure to complete our…read moregenerator installation despite full payment on June 11, 2025. The technician, William Easton, arrived that day but left due to weather, promising to return June 12. He returned but couldn't complete the job and said he'd be back later that day with another technician--he never came. On June 16, he returned and said a part was needed, assuring us it would be "emergency shipped" through their connection with Kohler and that the General Manager would call. That call never happened. A week later, on June 23, I contacted GPS and was told the part had "just been ordered," contradicting earlier claims. I was promised a mid-week update that didn't happen. On June 26, I followed up again and was told the same thing--without any further communication. On June 27, after another failed call, I received four inconsistent emails from Becky Showers, GPS's accountant, with conflicting part order dates (June 17 and June 23) and no clear plan for resolution. On July 3, I was informed the wrong part had been ordered and the installation could not take place. I was told the correct part would be "emergency shipped" again, with no confirmed date. Despite repeated promises, no one from GPS management contacted me until I issued a firm written deadline for a response by June 30. We've experienced a complete lack of follow-through, transparency, and customer care--leaving us without a working generator during Texas storm season. This situation has dragged on for over three weeks since payment, with no resolution and no accountability from GPS.

Air National Texas - hvac - Updated October 2026

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