WARNING: This company was bought by Dunrite Heating and Air. Please read their reviews before…read morecalling this company.  I had a terrible experience with this company and was eventually forced to file a credit card dispute because I was charged for services that never got started. So the problem I wanted to get addressed was that the exhaust pipe from my attic furnace was collecting condensation and causing a leak. 1. Initial Visit: A technician came out to diagnose the issue. He said that the pipe had to be replaced due to rust and the cap had to be added to the roof end of the pipe because it was completely missing. He charged me $3000 for replacing two sets of pipes. I thought it was expensive but went through with the transaction because of the high reviews on yelp. 2. Failed Service: On the scheduled date, technicians arrived but refused to replace the pipe because my roof was "too steep." I was told they would reschedule with a crew equipped and willing to work on steep roofs. 3. No Follow-Up: The company never rescheduled this service. I tried calling them multiple times but the only response I got was that they would call me back. (the customer service rep was kind and responsive) Do not use this company if you want reliable service or basic communication.

Important note: This company was bought by Dunrite Heating and Air. Please read their reviews…read morebefore calling this company. Sadly, the owner of Nick's passed away and this company is now owned by Dunrite. I called that company based on the reviews of Nick's Air Services, but their services has definitely NOT been the same as mentioned on this profile. In summary, this company is expensive, can make improper recommendations, and the office is very difficult to get anyone to call you back. I absolutely would not use them again in the future and - had I read their Yelp profile for Dunrite Heating & Cooling - would never have called them in the first place. My experience: My air conditioning due to leaked refrigerant due to another HVAC technician not correct. Nick's/Dunrite came out during the same day and quickly identified the problem. There was a leak on the schrader valve. They got us back to running - for nearly $200/per pound of refrigerant. 5 lbs = about $1,000. Wow, but we had no choice as my original installer was not available. Our unit has not been keeping up with the 90s for the past two months and the technician recommended 3 different options. I chose 2 of the 3 options: a larger return air duct AND repairing the plenum. I was anxious to get the work scheduled and it took me hounding them to get them to schedule the work. Communicating with this office was very painful. I would never get calls back and would just get a text message indicating when they had scheduled the appointment. Their front desk support was exceedingly helpful but not empowered to do anything besides schedule appointments and pass along info. I finally had the appointment and the technician went to the wrong address. I got a call from them saying they had been at my house and then they proceeded to the next job. I spoke to them and learned they were at the wrong house, but could not turn around to go back to my house. I had to wait until the following week to get the appointment rescheduled. What a disaster. It got worse. The work was finally done - the return air duct and the plenum. I waited a couple of days, but there was NO change in the air conditioning. I called them back again and they scheduled another technician to come out. The second technician came out, a more senior technician, who confirmed that the unit was undersized and "working as it was designed" to cool at 75-76. I don't know a single person who is comfortable with 75-76 in the house when the outside is in the 90s. I called customer service again. When I finally got someone, I got a call from William, who is their most senior technician (an older guys in his late-50s probably). He came out with the original technical and instructed him how to properly do a heat load calculation. They determined indeed the unit is undersized and I needed a 3 ton. I called back the customer service asking for a refund to the work. I've called at least 3-4 times, each time speaking with a very nice person. However, I've still not been called back. What a disaster. I've finally had to resort to filing a complaint with my credit card and disputing it through them. It's unfortunate and I didn't want to have to do this, but - when no one will call you back - it's very very hard to trust this company to make things right.

I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

I believe the other negative reviews to be spot-on. Be very, very careful with this company…read more They came in to give an estimate for one repair, but that turned into a big, scary report of all the issues, pointing strongly at a completely new system. Ok. They had photos. Their explainations sounded reasonable, especially when coupled with the photos they quickly flashed through on their tiny phone. So, I told them that we would likely move forward, but I require two things - a copy of all of those photos, and two estimates, one for what they wanted to sell me, and a separate itemized repair list. I got two estimates - one for the original they were pushing, and another for something MORE expensive. No itemized list of repairs. No photos. When I reached out in email, they wanted a phone call. There is almost always a good reason for not wanting to leave a record via email. But, $15,000-ish for a new 5 ton unit, with no new duct work... yeah, you'd better *really* back that up. They could not (would not?) I now have to suspect that thier photos were doctored in some way, maybe even not all of my unit. Who knows? Who looks inside, like that? And, I suspect their reason for not sending me copies of those were dubious. They also pressured the sale claiming that "prices go up next week for Summer." Sha. Ok. This was in March. Good luck with these tactics. Not for me. If you want to give them enough rope to hang themselves to find out for yourself, just act ignorant and as excited for a new unit as they suddenly are to sell you on it. You'll see. It'll cost you $120 for the scammy diagnosis, though.

Alex is too much of a professional, he shared even with me about purchasing the proper filter. No…read moreother tech has shared that. He is professional at communicating, Also showing any other awareness issues. He is respectful and I am very empowered about the knowledge he knows about Air conditioning. Don't let his size fool you he is fully equipped for the Job. Thank you Cool Experts for sending Alex.

Good service is expected Above and Beyond is unexpected ,trust is earned not given. Had 5 Ac…read morecompanies come out for diagnostic and quotes for a New AC system none took the time to give a detailed response and educate me except Cool Experts. Seer levels , Ac ton size impact had no idea about this until I met with them. Signed off on the system during after hours on a weekend and 8 am next morning they arrived and finished same day and refused to take my payment from me until they come back to do a QA check. Wow! Thank you @Coolexperts -sincerely customer for life

Responded quickly and communication was great. let me know when I was in the schedule for and…read morecalled us when enroute. Found the leak in my compressor and replaced it. came back the next day to check the freon. Very thorough.

I had the good fortune to find Dragon air a few years ago and have always been so happy with their…read moreservice. They respond very promptly to any service needs. They were able to keep the old unit running for several more years and just yesterday I had an entire system replacement done by Dragon. Specifically, a young man named Corbin was just great. Coordinated everything, great communication, they were there when they said they would be there and kept me abreast of any time variances. Communicated well with an electrician they had a check out our breaker panel etc. and were even able to save me some money on the crane. I can't say enough of good things about them!

Our a/c stopped working in the middle of 110 degree weather and as you can imagine our only options…read morewere to add our names to a waiting list with our usual company or find an new HVAC company. We were referred to Campbell Heat and Air and Rick came out same day! Our system is older and several other companies are usually focused on selling a new unit (which would have been at least 2 weeks without a/c) rather than getting us up and running in the middle of summer. Needless to say the honesty and knowledge of Campbell Heat and Air had us up and running and when we can afford a new HVAC system, they will get our business! Highly recommend!

From the owner: Campbell Heat and Air offers personalized service for our customers. We stand behind the work that…read morewe do. Call us now for fast, professional service.

Clay did a great job performing a pre-summer tune-up maintenance service on my two home A/C units…read more He arrived on time with all the proper tools and equipment. Clay was very knowledgeable about A/C systems and took the time to explain what he was doing and why it's important to service your A/C system regularly. I highly recommend Clay and will certainly call him again the next time I need service or repair done to my home A/C system.

From the owner: Enjoy an effortlessly comfortable home atmosphere with our skilled repair and maintenance of…read moreclimate systems.

I should go edit my Google review. I'm very irritated and…read moreeven after days of giving myself to calm down, I'm still angry. I know for a fact that I asked if the quote and payment we gave for attic insulation, included over the garage. I was told yes, and I know I asked at least three times, and was told yes. The two other people in the home, heard it as well. The over the garage was not insulated. Now I understand, that I should have checked before I left the other review. That's on me. I shouldn't have taken anyone else's word, and I should have gotten the ladder and looked. When I texted the man who came here, I was told yes "no, it only includes over living space". The insulation over the living space is nicely done. I am very pleased with that. Just very irritated that, what I was told was going to happen, and included, turns out it's not.

These guys were great. The quote was what I asked for and no surprise "add-ons." They actually came…read morein way under, and over-delivered compared to other quotes I got. The actual installers were professional and fast. I'm very pleased and I normally do everything myself so this is new to me.

Repairs and does not just try to sell you another unit. Been doing business with him for 30 years…read moreand gives the best prices.

Awesome service by Premier AC and Ron today. Within a 24 hour period, we had both sets of parents…read morehomes have failures with their AC. Reached out to Ron and with 4 hours this morning, he had both back running and cooling off the homes. Wonderful response and excellent service. I highly recommend Premier AC and Ron. Make sure you consider them the next time you have an HVAC issues.

KUDOS to Advanced Texas Air Conditioning. Bruce Moore and his team replaced two HVAC units for our…read moretwo story home. He and his team are honest and respectful of the homeowner's property. He has a solid knowledge of the newest HVAC systems and explained options with pros and cons. He and his team arrived on time and stayed on task. Bruce returns calls promptly and is positively engaged. Before the contract negotiations ever started he presented a copy of his TEXAS MASTERS HVAC credentials and a copy of his TEXAS LIABILITY INSURANCE. His level of service and high standards on our installation are definitely appreciated!

Great response, showed up on time and took their time doing the repair correctly…read more Best firm I have used They are my new go to AC firm. You cannot go wrong with these guys.