We called Hot & Cold one evening. They were able to come the same day. The technician was very…read moreprofessional, knowledgeable and fun to talk to. The poor guy was working through our dogs' excessive barking. He was considerate and it didn't even seem like our dogs bothered him. He was able to fix our thermostat quickly and at an affordable price.

These guys are amazing!!!! They came out and installed my…read morenest thermostat and they took the time to show me how it works and everything. They were prompt, professional and best of all their price was very reasonable. I called other companies and they all tried to charge me an arm and a leg but this company had the lowest price. Highly recommend. A+

Good company. Tries to make things right, and I appreciate the extra effort by Julia the office…read moremanager. Actually, edited a 1 star review to make it 5 stars due to her professionalism.

EDIT: Luis call me after I posted this review and was very nice. In fact what he wanted me to…read moreknow was they want to replace the Evaporator coil not the compressor. Estimated cost of repairs $7,000. That is right, not concerned about the fact that if completed this repair I would have paid Legend Air over $30,000 in just 7 years of owning a new system. Not a typo $30,000+. And he admitted when they sold me they installed an untested system that is basically garbage. Run away from these people. They sell crap and then keep charging you over and over. I was very impressed with Legend when they installed my new systems 7 years ago. They seemed to be reputable and reliable. About two months after installation, I went in the attic and found they destroyed the steps up to the unit (two steps). I left a message and never heard back. Not a big deal and I let it go (but I curse them every time I have to change filters). Last year just before the system was 6 years old this "excellent" Lennox system had to have an Evaporator Coil replaced. Cost for labor alone over $4K. And they told me I needed a Compressor Saver. I installed that also (by why was that not needed when I installed the system). Now this year they came out and what do I need - A COMPRESSOR. I have come to the conclusion they installed garbage equipment, with poor installation and sold unneeded or items that actually caused problems. To top everything off the put a sign in my yard that said I loved my A/C man. They didn't ask, just put it in my yard. I don't love them and would not recommend them. FYI - I change my filters on a regular recommended schedule, perform all maintenance and do not abuse the system. So, after 7 years I am basically replacing the entire system. I am not sure if I was a sucker to start with or they have changed, but I would STAY AWAY FROM LEGEND AIR.

In the past I have experienced hard sell sales reps. But not Jay. He was professional, patient and…read moreknowledgeable. He explained the the system and the size I needed for my home. He also arraigned financing on the spot and scheduled the installation within 5 days. Post installation he followed up with phone calls and left his number to call if I needed anything. If you need a new HVAC be sure to ask for Jay.

Non responsive to new customers. Awoke this morning to a furnace that would not operate. Found…read morethe com oh any by a computer search. Sent an e mail request for emergency service, sent a text message requesting service and called twice getting only a recording and left a message. No response in over 4 hours. Just from curiosity called telling the phone tree existing customer and the call was answered on the second ring I hung up. That told me they obviously they are disinterested in new customers. 2/2 update. Received two calls from Daisy responding to calls from Saturday. She attempted to deny they ignored new customer calls and attempted to tell me they did not answer the existing customer line. The attempt to gaslight was amazing like I dreamed the calls Saturday. I would recommend avoiding this place at all costs.

Edwin is amazing ! He has been taking care of our HVac through our home warranty and I still call…read morehim if i need any advise on anything. Always picks up the phone and is soooo helpful! Sometimes he has just come to check on the unit if there is some concern and if nothing is needed he will just advise and not even charge. Oh and he is extremely knowledgeable will diagnose issues like no one else and take care of them so quickly. Very warm and honest person, hard to find someone like him today!

I was lucky enough to get Optimo Air assigned by American Home Shield...omg they were a savior!…read more Honest, hard working, and put in the effort to find and solve the problem. We have been staying cool ever since. (Service back in May 2019 for downstairs unit) I am reminded about Optimo because my upstairs unit just gave out. If AHS assigns someone subpar, I'll just call Optimo and pay out of pocket.

Mark and Wesley are the best!!! We won't use any other company! Mark has saved us so much money…read moreover the years. He is so knowledgeable and can literally fix anything!! (I've called him about issues that aren't even related to HVAC) They know their business and are amazing! They are honest and on time amd care about their customers! I wish I could give more than 5 stars!!!!

July 10, 2026 - This company is AWESOME!!! I called and Mark came out ASAP and serviced our old air…read moreconditioner. These guys are so honest and reliable....my unit was down about 1/3 capacity of Freon. Mark refilled it even using a scale to weigh the Freon cylinder to ensure I knew how much my unit was taking to be back a capacity! I have never seen this type of honesty in my life. It was 101 outside while he was working in direct sunlight and once he was done r3efilling my unit, he took the time to wash out both of my AC units with a hose so the grills are sparking clean. I can't recommend this company enough - they are UNBELIEVABLE! Please use them, you will thank you lucky "cool air" stars!

Hector is professional and fair in his dealing, highly recommend his services…read more My first interaction with DallTex was in May 2019 where Hector and his team replaced my upstairs and downstairs units for a fair price and without issue. My second interaction was in June 2023 where ants had shorted the upstairs unit, Hector quickly troubleshot, repaired, and again provide a fair price. Two months later and everything continues to runs great. I hope to count on DallTex and Hector for years to come.

Fast, Clean, No Surprises, Friendly! I would recommend him, and I would use him again in the…read morefuture... Out the blue, overnight my ac thermostat stopped responding. Called Hector on Wednesday @ 10:15am. Hector pulls up at my home the same day @ 11:37am. Wow that was fast!... He comes in my home and has my problem diagnosed by 11:48am. The problem was a bad transformer. Which he has a replacement for on his truck! Hector tells me the cost, I approve, and he heads to his truck to retreive the part. Hector has the trasformer replaced and my ac back working @ 12:05Pm. From 12:05pm to 12:25pm Hector spends some time explaining the repair, and what may have caused that to happen. He also creates my invoice and I pay via his mobile CC device which emailed me a copy of the cc transaction. Hectors leaves my home at 12:25pm..

Ryan just completed my spring aircondition He arrived on…read moretime and completed the check in a timely manner. The unit is only 3 years old, so it was just maintenance. I had previously used a company for the last check 6 months ago who said I needed additional parts which were going to cost $400 plus, which I did not buy. The unit is working well, so it does not appear those services would have been necessary. I appreciate honesty and based on the service feel that this is a company that can be trusted. It is important to me to use a trustworthy company.

Good people, knowledgable techs, no upselling, fair pricing, RELIABLE! Cathy goes to bat for you on…read morewarranty items.

Alex is too much of a professional, he shared even with me about purchasing the proper filter. No…read moreother tech has shared that. He is professional at communicating, Also showing any other awareness issues. He is respectful and I am very empowered about the knowledge he knows about Air conditioning. Don't let his size fool you he is fully equipped for the Job. Thank you Cool Experts for sending Alex.

Good service is expected Above and Beyond is unexpected ,trust is earned not given. Had 5 Ac…read morecompanies come out for diagnostic and quotes for a New AC system none took the time to give a detailed response and educate me except Cool Experts. Seer levels , Ac ton size impact had no idea about this until I met with them. Signed off on the system during after hours on a weekend and 8 am next morning they arrived and finished same day and refused to take my payment from me until they come back to do a QA check. Wow! Thank you @Coolexperts -sincerely customer for life