1. Air Excellence Heating & Cooling

    0

    Tucson, AZ

    Air Excellence Heating & Cooling

    3.0 (22 reviews)
    Open • 7:00 am - 4:00 pm
    Updated 3 months ago

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    Ask the Community - Air Excellence Heating & Cooling

    Review Highlights - Air Excellence Heating & Cooling

    “I contacted Mike and later that day one of his service technicians was able to get my system back up and running.”

    Mentioned in 3 reviews

    Read more highlights

    Goettl Air Conditioning and Plumbing - Tucson - Goettl Air Conditioning and Plumbing

    Goettl Air Conditioning and Plumbing - Tucson

    (221 reviews)

    HVAC developed several leaks at the condenser coil, and filters were blocked. Technicians were…read morenice and knowledgeable. Coil replacement cost comparable to Amazon coil listings.

    I found out the the main water line had ruptured under my house. Called Goettl and they immediately…read moresent out Caelin to evaluate. He crawled through a very tight crawl space, found the broken pipe and explained that the pipe they used originally was sub standard material and there was a class action suit because of it. He explained that the entire house would need all water pipes replaced due to the sub standard pipes used on my house. I spoke with the office and they immediately set up time to do the replacement, how much it would be and that it would take about 2 days to complete. On time Julian and Jeff came out, did an entire house inspection, and got to work. They couldn't complete the entire house in one day, but since I have 2 bathrooms in my house, they completed all the house except the master bathroom, leaving us for the night with one working bathroom. Julian and Jeff came back early the next day to complete the job. This cheap piping was all through this house, but they replaced all the inside piping with proper copper everywhere, bathrooms, showers, tubs, kitchen, laundry, water heater... all copper, all professionally installed. Perfect! There is a reason everyone has heard of Goettl. Excellent response, immediate action, making sure the entire house was piped perfectly and correctly. And sweeping and cleaning up behind themselves.

    D&H Air Conditioning & Heating & Plumbing - Proudly accepting the 2026 BBB Torch Award for Business Ethics.

    D&H Air Conditioning & Heating & Plumbing

    (127 reviews)

    I was waiting for a blood test one day when I overheard the man behind me talking about his fifty…read moreyears in the air conditioning business. As I eavesdropped, the man told the listener how small leaks could be repaired, but only to call D & H as they were the best in Tucson. I remembered that conversation two nights ago when our house reached 85°. We called D & H and Moises and Isaiah were here first thing in the morning. They checked the condenser-- measuring outputs and levels of various aspects, and, at my request, shared all the information with my husband and me. It was apparent that our twelve-year-old air conditioner had died. Moises called his boss on speaker phone in our living room so that all of us had input on the brand we would get and how much the new system would cost. We worked out a fair deal for all of us. Imagine our surprise when Jeremy and Caleb showed up just an hour or so later and quickly got to work! These two men worked though the 105° heat with no complaints in order to give us a much cooler house that night. They double-checked their work, measuring the temperature coming from the vents, made sure the furnace worked, and, despite their exhaustion, hauled away all the boxes, old A/C unit and various pieces of trash that someone else was supposed to have done. I don't know that we've ever had better, more considerate or thorough workers than those two! I'm so glad I eavesdropped on the man in the blood test lab that day because I believe we DID indeed find the best air conditioning company in Tucson!

    I am extremely disappointed with my experience with D&H Air Conditioning & Heating & Plumbing,…read moreespecially after speaking directly with a manager about what happened. A few days before September 15th, D&H contacted me and offered me a free AC tune-up because I had used their company in the past. I accepted, and on September 15th a technician came to my home. After the tune-up, the technician presented me with different yearly maintenance membership options. I selected the option that was approximately $192 per year. To be clear, I HAVE NO ISSUE WITH THAT CHARGE. That is the membership I agreed to. The problem is an additional charge of $367.64 for a coil guard that the technician installed. During the visit, the technician never clearly disclosed to me that the coil guard would cost an additional $367.64. The way everything was explained to me made it seem as though the work being discussed was included with the membership/service I had just agreed to. I was handed the technician's tablet and asked to sign. There was no paperwork placed in front of me explaining that I was authorizing a separate $367.64 purchase. There was no printed estimate, no itemized explanation that I could review, and I did not receive an email or text showing what I had signed that day. I trusted the technician to properly explain what I was agreeing to. When someone comes into your home as the professional, you naturally rely on them to educate you and clearly disclose what something is going to cost BEFORE doing the work and asking for a signature. Instead, I later discovered that the $367.64 coil guard charge had been added. When I spoke with the manager, he explained that because I had signed the technician's tablet, he did not believe the charge could be reversed. That response is extremely concerning to me. A signature does not change the fact that I was never clearly told, "This coil guard is an additional $367.64 charge separate from your membership. Do you authorize us to install it for that amount?" Had that been clearly explained to me, I would have known exactly what I was purchasing and could have made an informed decision. What makes the situation even more frustrating is that I NEVER received a copy of what I signed on the day of the transaction. No paperwork. No email. No text. Nothing showing the breakdown of the charges. Only AFTER I filed a complaint and the manager contacted me was I finally sent a copy of what they say I had signed. That should not be how a transaction like this works. I personally feel that I was taken advantage of because I trusted the technician's explanation and guidance. Whether intentional or not, the $367.64 charge was not clearly disclosed to me in a way that allowed me to knowingly agree to it. I also previously mentioned that I had not received the air filters that were discussed with me as part of the membership, nor had I received proper follow-up communication regarding the membership. My advice to anyone considering doing business with D&H is simple: DO NOT rely solely on what the technician verbally tells you. Before signing ANYTHING on one of their tablets, ask them to stop and show you an itemized breakdown of every single charge. Ask exactly what is included in the membership and what costs extra. Take pictures of the screen if necessary, and demand that a copy of everything you sign be emailed or texted to you immediately. I also never received the promised air filters or proper follow-up. My advice: do not sign anything on their tablets without seeing a full itemized breakdown and getting a copy immediately. The $192 membership was not the issue. The issue was the additional $367.64 charge that was never clearly explained to me, and I did not receive a copy of what I signed until after I complained. That experience completely destroyed my trust in D&H, and I will not use or recommend them again.

    Imperial Plumbing - Bathroom Sink Repair - Imperial Plumbing - Tucson, AZ

    Imperial Plumbing

    (9 reviews)

    I cannot recommend Imperial Plumbing highly enough, and Justin in particular was absolutely…read moreoutstanding. Justin recently helped us with the installation of a Moen Flo shutoff system and also serviced both of our water heaters. From start to finish, his professionalism, knowledge, and attention to detail were exceptional. He took the time to explain everything clearly, answered every question we had, and made sure the work was done correctly rather than rushing through the job. What impressed me most was the care and respect he showed my elderly mother. He was patient, kind, thoughtful, and genuinely caring throughout the visit. He made sure she understood what was being done, answered all of her questions, and treated her with the kindness and dignity every customer deserves. Justin thoroughly inspected both water heaters, replaced the anode rods, explained the condition of the tanks, and gave us honest recommendations without any pressure or upselling. His assessment gave us confidence that the systems are in good shape and helped us make informed decisions about maintenance and future planning. He also made sure our new Moen Flo system was installed properly and working exactly as it should. It is refreshing to work with someone who combines technical expertise with genuine integrity and exceptional customer service. Justin represents the very best of what a service professional should be. Because of him, Imperial Plumbing has earned our trust and will be our first call for any future plumbing needs. If you're looking for a plumber who is knowledgeable, honest, meticulous, and truly cares about his customers, ask for Justin. You will be glad you did. Highly recommended.

    When Justin came out to give an estimate on fixing an outdoor pipe that was leaking, he had no idea…read morethat we were also wanting the faucets in two bathrooms replaced. We wanted to see who we were dealing with first. By the time he finished talking to my husband about the outdoor pipe, before he even knew about the other work, he was already hired . Yes, he was that impressive. When he came for the installation, he was very professional. He worked very hard to get the job done quickly. He was respectful of my home by wearing shoe protectors and cleaning up afterwards. We found the price to be reasonable. Finding someone we trust and who does the job right the first time was worth every penny. I will be using them in the future and highly recommend them.

    Air Excellence Heating & Cooling - hvac - Updated October 2026

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