I hired this company to install my gas heater. The old one had a gas smell coming from it so I thought it needed to be replaced. I was told there was a flat fee to install the heater. They also picked it up from Lowes for me and got rid of my old one, which I appreciate.
Two plumbers arrive and tell I got the wrong size. When I ask them, what size should I get, they tell me to get a size that is no longer made. (I checked the Lowes website, that's how I knew what the size options were. ) I had to come up with an idea of how to make the new heater fit. My solution was to build a higher foundation/ base. I don't know why they don't have longer attachments but I'm not a plumber. Because they used my bricks and cement to build a higher foundation, I had to pay an extra $100.00. So much for the flat installation fee.
The gas heater, still reeks of gas but because I took too long to tell them. (I was busy caring for my cancer stricken sister. She recently passed and I now have time to focus on my own things.) This company wants me to pay them $110 per hour for them to find out what the problem is.
I can't believe their audacity and price gouging. This must be a non-Hawaiian owned company because they have no ALOHA! Don't use this company unless you want Tweedle Dee and Tweedle Dumb doing the work. read more