Customer Service: 5 stars. I've been here a couple times and the employees have always been very…read morenice and helpful, whether it was to return an online order or to explain about their shoes... One minor thing is they sometimes don't have other sizes in store and you have to order online. Bright and clean inside. Parking: free and plenty.

They carry ZERO fishing supplies!!!! They seem to be good…read moreppl but tjeu do not off help!!! I literally walked by an associate looking lost on purpose and confirmed my theory: They either are clueless or just dont give a fu$%!!!!!

Not the prettiest Big 5 in the area. Sign up for their email list. The emailed coupons will save…read moreyou $$. Big is like the 7-11 of sporting goods stores. If you know what you want and you are not particular about the name brand, you can quickly find what you need for most sports. Bass Pro shop and REI will have specific gear for the enthusiast. This location is always fighting clutter. Like most stores in the area, It's the local shoppers that like to drop stuff on the floor when they lose interest. The staff is friendly and they try to be attentive.

I came here to exchange a tent that I purchased a week ago. I was finally able to set it up and the…read morestrings were all damaged. I told the lady at the register and she looked at me like I did it. She then proceeded to open the box and sure enough, the strings were damaged. I told her I purchased the tent a week ago and I was able to find some time to set it up when I noticed it was damaged. She then rudely told me that their equipment should be new and it's not possible for it to be damaged. I argued with her and told her that I thought it was brand new but i guess it wasn't. It was in it's original packaging.. Finally, she accepted it as an exchange and told me to grab another one. She said if it happens again, I'm going to have to take it up with the manufacturer... Really?? It's not my fault it was broken.. I then grabbed a "new" one and she asked if I'd like to check it before checking out. I said okay, I checked over the sticks and it looks fine. I told her what about the tent, what if there is a hole. She told me I can open it up in the store but there was no room to do that.. so I told her that I'll just set it up today at home and if it's not good I'll bring it back. She then proceeded to do the exchange then told me it was going to be $17.99.. wait.. I'm exchanging.. why do I need to pay. She said initially it was purchased with a coupon.. I said okay... So use the same coupon.. she then said she didn't have a coupon, so she made me look for the same coupon.. I found one on their website and luckily it worked and covered the $17.99.. I got out of there and was pretty upset. What was supposed to be an easy exchange turned into an argument and her accusing me of damaging their product... Not coming back to this store..

I love bass pro. For me, it's like being a kid in a candy store…read more First off, the decor is amazing. From all the animals to the huge fish tanks! Second, the selection of outdoor apparel is jaw dropping! Third, there is aka ways something on sale I want to get. And even the standard prices are great. Finally, there's the restaurant. The service , the food , the ambiance. My only complaint, it's a 2 hour drive from my house.

Not what I was hoping for... I needed a new pair of Teva's for my trip to Colorado... they had only…read morea couple of styles to choose from... ... Lots of other things to pick from... Parking is plentiful..

I came to pick up a flat bench for my garage. I ordered online and it was ready almost right away…read more Honestly, I've always envied people in Columbus and Denver for being so close to Rogue Fitness and REP Fitness, but I'm glad to see SoCal has an up and coming quality fitness equipment company of its own. The staff that helped me out was incredibly quick and nice. The main woman working at the store was great and we had a nice conversation. With all the price increases due to the pandemic, it's hard to find equipment and even harder to find it at a good price. New equipment is usually out of stock and expensive to ship and used equipment is price gouged like a bad Econ 101 lesson. Griffin still has decent stock and the option for local pickup is a game changer. Even if you don't want to make the hike to Ontario, the shipping rates are pretty reasonable. As a reference point, the flat bench would have cost $40 to ship to LA. I'm excited to see what else they'll start offering. Their current inventory is sweet and simple, similar to a burger chain that calls SoCal home as well. You might have heard of it. Anyway, it'll be fun to watch Griffin grow, but for now they have the essentials and a good amount of stuff for anyone to get started with. Don't hesitate to come to the showroom if you're on the fence. The stuff they have is very close to Rogue in quality at a fraction of the cost and on par if not better than REP (and assuredly better than Titan). Their pieces also look great and there's appreciable attention to detail.

From the owner: Griffin Fitness makes lasting gym equipment that equip people on their journey to greatness. Even…read morebetter our products are community-driven. We work with enthusiasts and athletes to constantly make our products better and better. Our current product lineup includes power racks, barbells, kettlebells, benches, and pull-up bands.

I am a long-time REI shopper, but last night I took my first REI backpacking class at the Rancho…read moreCucamonga store, and it exceeded my expectations. Our instructor, Bing (aka Lux) was incredibly welcoming from the moment the class started. He's a fantastic presenter who shared meaningful, practical information in a way that was easy to understand and genuinely engaging. Lux has a fun personality, and his passion for backpacking is absolutely contagious. You can tell he truly loves what he does, and he was clearly born to teach this class. I left feeling inspired, more confident, and excited to plan my first backpacking trip. I highly recommend both the class and this instructor! Thanks REI.

way past due... I…read morehad a $20.00 gift card for signing up as a member to your Co-op. Had been a member in Alaska and for some reason account had to be reestablished locally. Had hoped to get the same customer service here in California however was surprised to find, although my $20.00 card your store offered for becoming a member had expired, the on duty manager stated he could not honor or support my current purchase in any way in light of the expired signing up card. My purchase was for an expensive pair of shoes needed for an upcoming event; however elected to shop elsewhere after finding my customer loyalty was not of value. Hoping your store leaders can make better customer service decisions that would keep customers by offering some latitude for purchases that are revenue worthy for something as little as $20.00.

The owner understands "customer service." While attending one of their recent events there were…read morepeople waiting in line and Ultimate Pastime employees made sure that everyone had something cold to drink; as it was a hot Saturday. The last event I met Mike Brito as well as others from the Dodger organization; what a great experience. The Mike Brito bobblehead was great looking and at a great price. Looking forward to the next event. Keep up the great signings and keep those great bobbleheads coming. You have a long time customer here. A satisfied customer.

Marc Nehamen is the coolest nicest young man alive. He's the owner of the Ultimate Pastimes Sports…read moreCollectibles Store in Ontario, California. Marc is generous and honest. For anyone who is interested in the hobby of collecting baseball cards this company has the most knowledgeable people in Marc Nehamen and Derrick Stevens. Beyond that the Ultimate Pastimes Sports Collectibles Company provides numerous opportunities for the purchasing of a multitude number of various items related to sports memorabilia. The best thing you can do is check out their website for complete information about their products.

I'm giving it 5 stars because I actually made a purchase and was very unhappy with the condition it…read morewas in when I opened it. But when I called Frank, the manager at this location, he immediately calmed me down and went about and beyond my expectation to appease the situation. I drove 35ish minutes to get here and had to come back for my discount but Frank helped me personally with a smile and was even very engaging in conversation and helped explain what was happening with their business (because of Covid 19 shutting them down temporarily). I was surprised he wasnt upset or bitter and even more surprised that it was easy for both of us to reach an agreement. I would definitely come back and make the drive if I needed anything

Came here on a Saturday at about 2:45pm. Although Travis didn't greet me when I entered, I asked…read morehim where the racquetballs would be. I don't think he knew because he directly me to the complete opposite side of the store from where I actually found them.

If I could give zero stars, I would…read more I purchased a 24 oz insulated Dodgers chrome draft cup from this store on 12/11/25 for $40 as a Christmas gift for my husband. He opened it on 12/25, but we didn't actually use it until mid-January. On his very first use, the coffee spilled all over him because the lid was cracked. I tried to avoid driving an hour back to the store, so I searched everywhere online for a replacement lid but couldn't find anything even remotely close. My last option was to return to the store to see if they would replace the defective lid. Unfortunately, I was told the return/exchange window had passed by just three days (01/15), and the employee refused to help. He even called the manager, who also said there was nothing they could do. When I asked where I could buy a replacement lid, the employee didn't know and mentioned that other customers have had the same issue with this type of lid -- which makes this even more concerning. To make matters worse, the only solution offered was for me to buy another insulated cup. That felt like a slap in the face considering the one I bought was defective. Because this was a Christmas gift, it sat in a gift bag for a while, which caused the defect to be discovered too late. For a store to refuse to help over three days, especially right after Christmas, is unreasonable and poor customer service. I will not be shopping at this location again.

Beware this place, we got ripped off by them and they will not stand by their word…read more My wife bought 2 MLB mugs and was charged 24.99 per mug but the mugs were labeled 17.99. When my wife caught the issue they refused to make it right. She called later and got a manager who said they would send out a refund...that was nearly a month ago. Scam! Bait and switch! Do not shop here.

One of the coolest stores I've been to besides turners. Pricing was good for all they had. Antonio…read morewas extremely helpful and referred me to something I was buying,but he referred me to something cheaper and talked with me through different options. The only problem was that what I purchased for my firearm had been returned and it was missing parts. So I'm going to return and double check the contents. I'm from Sacramento and we don't have that store there. We have Turnners and 511. This store I will order from and will be going everytime I visit my family here. Thank you Antonio. I was there for an hour and he knew what I was looking for and had info on everything. If he didn't know everything, he looked it up. Awesome guy and employees. The Turnners next door was not as helpful and didn't know what I was looking for. The Turnners at home in Sacramento know me by name and are the best. Wish we had a LAPD store at home.

If you've ever been to their Santa Clarita location, you'll notice right away that this Ontario…read morespot is massive in comparison. Both stores have great selections, but focusing on this one.. you'll find a wide variety of shoes, solid clothing options in different materials for different professions, and plenty of cool accessories like flashlights, knives, and even t-shirts you can wear outside of work. The shop itself is very clean and well kept. The only downside is the employees can be hit or miss. Sometimes you'll get someone super helpful, and other times you might catch a bit of attitude depending on the day. Overall though, if you're looking for a one-stop shop to grab everything you need for work or if you're just into knives and gear; this is the place to check out.