Wanted to make some corrections in your response to my review.
Quote from AIM: we call every customer prior to coming out to perform our services. We never want to surprise anyone while coming to their house.
Response: yes, you did call but DID NOT state a time.
Quote from AIM: I agree 100% with you, please for the love of God, be fully dressed in and around your home when we are scheduled to perform your pest control service.
Response: if I understand you correctly, there is a "required' dress code for services from AIM, which BTW, I do remember signing anything requiring me or my sister to be dressed? I was under the wrong impression that people would respect others privacy as to not worry about someone opening curtains in my own home.
Quote from AIM: Everything you wrote in your review about the July service was secondhand information because you were not home when another technician and I performed the service.
Response: hummm? How did you know I was not home? Oh, musta been your ESP. Did your look into our home confirm I was not home? I was in fact home in my bedroom within ear shot of the living room.
Quote from AIM: I webbed the inside of the garage, (not many companies do this), the eves, under the deck in the back of the house and under the house. No other company does this that I am aware of.
Response: and of course, you've done a survey of other pest companies to know if you are the only one doing these special services.
Quote from AIM: Your house is on a steep hill. The front door is at ground level, but the back of the house is on pier posts, and I could easily walk under most of the house. You have a deck that goes about halfway across the back of the house.
Response: you totally misrepresented my property. The house is built on pier posts, but the back half of property is relatively flat and I do not remember you slipping when treating the back of the house on your first visit.
Quote from AIM: You complained I didn't web half of the eves in the back of the house, but that's because they are 30+ feet from the ground.
Response: so are saying the bugs in the untreated areas will "know" not travel anywhere else on my house? Gotta say, them is smart bugs.
Quote from AIM: As I was on the back deck treating the house, I wanted to get good coverage by the sliding door because it stays open for the dog. I wanted to get chemicals into the cracks and crevasses to make sure insects would encounter chemical. I didn't want to spray chemicals on the curtain or into the house.
Response: Are you talking about cracks and crevasses in the sliding glass door framing? Since you are coming on regular basis, could that small area be treated on the next visit?
Quote from AIM: I loudly said, "Hello"! I waited a couple of seconds (no one said anything) then I moved the bottom of the curtain so I could make my application. I looked to the left and right of the inside of the slider to make sure the dog was not right there. (my head never passed over the threshold) I saw movement and said, " Oh, hi ma'am, I am just doing the pest control."
Response: a couple seconds might not have been enough time for some people to orient where the loud "Hello" was coming from. Hummm, you only moved the bottom of the curtain, yet you were able to identify my sister aka "ma'am" was sitting on the couch which, was over 20' away, you would not have known unless you looked into our home. If your focus was on the cracks and crevasses below the sliding glass door there would have no been reason to look beyond that area. The only words my sister heard, from the couch, was "oh, hi ma'am" so I'm not sure the "I am just doing the pest control" came from other than your imagination.
In addition: Just a treatment observation other than the 30' high section a the back of house. Are steps off the back deck are attached to the house, since you did not look carefully you would have noticed several areas with webs on the outer edge of steps, within visual view if you're standing on the steps. I do have pictures from the side of steps and from standing on steps where you would have seen them... sheesh, and I'm not a pest control man yet I noticed the webs.
Lastly, despite my complains I paid for your treatment in full. read more
