My original rating was 5 star due to presentation and workers. I am changing rating due to…read moreintentional lie about Michigan roofing code. We had a previous tear off, meaning we have single layer roofing. I was told by rep that double layer roofing is no longer acceptable In Michigan. So we had to do another tear off. I just checked with Michigan roofing codes and there is no such change in layers. Double layer is acceptable in all Michigan cities. I also checked Go To Roofing for verbiage. Posted on their site shows they do double layer roofing. I don't like being conned. I believed rep as being trustworthy. I did have an option but it wasn't given to me. I called roofing due to possible leak in upstairs back bedroom.

Wonderful, great crew, great communication. Kind and reliable…read more They worked a very long day to get the job done

Freddie s crew was amazing did great work would use again for sure!! Jose Hernandez did an amazing…read morejob making sure my job was done to perfection and helped me keep my monthly in my budget. Thank you SO much!

Very disappointed with the lack of follow up, especially after I didn't make a commitment. How…read morecould I? This is an insurance matter. I still haven't received my free evaluation.

My son bought a house knowing the roof needed to be replaced, but not how quickly it would need to…read morebe done. It leaked everywhere after the first big rainstorm. I sent a message and Imperial was at the house in three hours to tarp the roof. A couple of weeks later they replaced everything. They were professional, efficient and the house looks great. Even the neighbors commented on the great job that they did. We highly recommend Imperial.

I've had Imperial Building and Roofing replace the roof of my first house (hail damage) in 2010 and…read moreMikhail and his crew (led by Eric) were very professional and courteous. They protected the landscape around the house and cleared the area before starting work. They arrived when they said they would (actually early) and finished the job (tear out shingles, new boards as needed, added insulation to the attic, rerouted vents, new roof) in one day (about 11 hours). The crew cleaned up the area and made sure no debris (nails, scraps, etc) were left. I've moved to another house in 2014 and wanted to replace the roof. I called Imperial for a quote to do the job. Their quote was competitive and got my business. The crew remembered me ( and i remembered them) from the previous house. Same great service from an outstanding business.

I was in the construction industry for over 50 yrs. as upper management and business owner…read more Roof Advisor performed our reroof very quickly and efficiently; they were very clean and removed all debris from the work site. They protected our landscape so as not to damage the landscaping near the home. I did have a minor concern, but, Erik their general supervisor handled it the very next day. When I called their office, Chris' administrative assistant was cordial and responsive. Upon speaking with Chris, he was very respectful, professional and a man of integrity. I do recommend Roof Advisor! Joe S ​

Do not hire this company. We had nothing but trouble getting the job done. We were given multiple…read moredays of coming to do the job and it was changed at least three times. They misrepresented the quality of the shingles. We were told they were the same quality as we had and they weren't. We ordered one color and later told we had to order another color. Our neighbor used the same company and we were assured they were not waiting to do both jobs on the same day. We had our order in ahead of theirs and guess what, both were done in one day. My husband had to go over to the roofers and say, we are first. We were charged for the dumpster rental as was our neighbors and we shared the one dumpster. It was just one thing after another with this company. When the roofers finally showed up the job they did was so-so. There were ripples in the roof edge and we asked them to fix it. It was because we had metal gutter guards on our gutters. So instead of taking the time to do the job correctly, they cut them! Yes, cut them. It voided our warranty and ended up costing us an additional $475 to replace them. Roof Advisor offered to install some cheap plastic ones, telling us that was industry standard and my own research proved that to be untrue. They would have been down the street the first storm we had. By the time the roofers arrived I had lost all confidence in this company, but the supplies had been sitting on our roof for weeks. The supplies were delivered, the shingles put on the roof and the accessories next to the house. It was taking so long after delivery my senior husband had to move it to the garage so it wouldn't be damaged or stolen. It was over two months from the first date we were given until the poor work was done. No permits were filed and we had to ask for that to be done. We had to remind the roofers that the vent needed to be installed, they were in the dumpster. There was poor communication, poor salemanship, poor information related, and just a poor company in all. The company who came to replace the gutter guards said we should send a copy of the bill to Roof Advisor because it was appalling what they did. No reputable company would do this. So, there you have it. No, we did not send the bills because we know it would do no good. Save yourself the aggravation and go with another company.

Our bay window had been leaking since last fall, and we finally hired AL's Roof and Repair to…read moreaddress the problem. They did an excellent job for us! Eric took time to carefully remove the old caulk around the bay window counter flashing and apply new sealant. He was very thorough in his work. He also repaired several cracks in the brick and mortar. Their pricing was very reasonable! Before hiring AL's Roof and Repair, we contacted several roofing companies. Some would not even come out for a small repair job, while others quoted higher prices and would not include the brick repair work. We are so lucky to find Eric from AL's Roof and repair. Eric was friendly, professional, and extremely knowledgeable about roof repairs. His attention to detail was outstanding. He even spent extra time on later Sunday afternoon to make sure everything was properly repaired and sealed. We highly recommend AL's Roof and Repair to anyone looking for an honest, reliable, and skilled roofing company. Thank you, Eric, for your outstanding work!

I am happy with the service I received from Al's Roofing and Repair. I needed my roof vent caulked…read more Al answered the phone, took notes, and ensured the worker he sent to my home honored my requests. Photos of the completed work were texted to me and the worker explained the improvements he made. Reasonably priced.

Inquired about pricing and scheduling an appointment through Yelp and received a response right…read moreaway. Prices are competitive and I was able to schedule an appointment that same week. Vince showed up to the appointment with someone else (seemed as though they may have been training?) and was VERY thorough, but completed the inspection in less than three hours (2700 sq ft home). I received a detailed report with pictures by the next morning at 8 a.m. with very clear recommendations. My only complaint is they don't take cards of any sort (personal checks and maybe cash). I would definitely use StepByStep again!

Shortly after move-in we found totally destroyed by moisture floor under the shower pan and water…read moredripping from the ceiling in the living room. Inspector and his insurance company rejected to cover any cost relevant to this damage. Please save your 400 bucks and hire good contractor which will do the same job but for much less. UPDATE: Vince, I didn't get anything like claim ID so I'm not sure that my request was properly handled and communicated to insurance company. You are talking about months after but it is weeks, and you saw the pictures - it is developed well before purchase of the house. I'm attaching the photos. It is sooooo obvious that it was there years before your inspection and you failed to identify that.

We had a terrible mold problem in an old house that has been unoccupied for a number of years…read more Brandon came out right away for an estimate and fit us in within a week so we could occupy the house. He brought in a big crew and got everything done in a day.

From the owner: Call Us Directly Today For: Roofing, Siding, Windows & More…read more Hiring an experienced roofing company, window installer, siding and insulation expert, is essential. No other company is better prepared to replace or install energy efficient products than Level Up Improvement. When our local company in Royal Oak, MI takes on a job, our customers benefit from our experience and dedication. Contact us now for your FREE Quote!

The workmanship on my roof is actually very good!So I want to give credit where it's due…read more Unfortunately, my experience with the customer service completely overshadowed the quality of the installation. There was a misunderstanding regarding the insurance/payment process that ultimately left me owing an unexpected amount. I'm not writing this because I expected the company to absorb that cost afterwards, I understand misunderstandings happen. My disappointment comes from how I was treated when I tried to discuss it and if there was anything we could do since the misunderstanding was on both ends. Instead of anyone acknowledging that the situation was confusing or simply saying, "I'm sorry this happened," every person I spoke with became defensive and snippy. I understood it was a misunderstanding. I simply wanted someone to recognize my frustration and treat me with a little empathy. My basement window was also cracked during installation. But because it's my word against theirs, my representative didn't address it. I was so upset about owing thousands of dollars unexpectedly, I just let it go. In my experience, Rapid Roofing handled the conflict poorly. The roof itself looks great, but the customer service after the sale was disappointing.

Rapid Roof instlled my lifetime roof in 2013(Assured me it would last 30 years plus !) By Sept 2025…read moreit was leaking and Damaging my dry wall ceiling . Rapid came out claimed they were submitting samples to GAF for warrnaty replacemnt .April 2026 they patched bad areas and claimed GAF found no quality issues and closed case (Initial case took 6 months start to finish) . Aug 2026 more leaks 11 across entire roof .waited 13 days for rapid to respond they made repairs that DID NOT address leaks . I Called GAF (Shingle Manufacturer ) and found out they NEVER Submitted samples !( can you say FRAUD) In addition Rapid Roof not GAF closed my case on April 13 2026 claiming it was no longer needed because they had REPLACED MY ROOF ! This was a total lie .Stay away from these people they are sugary sweet on the phone and in person but when truly needed they are never around and NEVER return calls !Bill Beaty the original owner has passed and the new owners are running this business into the ground ! Beware!!!!At present there are over 2 dozen problem areas !!There Latest offer is they will give me a GOOD DEAL on a new roof LOL

Thank you and your team for the outstanding service we received from CJB Pest…read more Kyle, your technician, came out to our home and did an exceptional job. He was professional, knowledgeable, thorough, and took the time to explain everything clearly. It's refreshing to work with someone who truly cares about doing the job right and providing great customer service. Please pass along our appreciation to Kyle for representing your company so well. Experiences like this are exactly why companies earn loyal customers and referrals. Thank you again, and we truly appreciate the excellent service. We will be leaving a positive review. Best regards, Scott

I'm withholding judgement until the next visit I will say…read morethe owner was very conciliatory. He clearly wants a good result

Great service! Great company! They responded right away and took care of my problem affordably.read more

We had the fascia board replaced, painted and the gutter re installed. The crew worked in 98 degree…read moreweather. They did an excellent job. I would highly recommend them.