Word of advice, beware before using this company. Don't expect a good finished quality product, and expect excuses for why things are the way they are. When I first contacted Dave, he came out to our house in Simi that we were looking to purchase and gave us a quote on replacing two windows and two doors. We signed a quote and gave him ample time to order product and set a date for install before our painters were coming in. He missed his starting date that he promised, and then came in to start work, yes, the same day that my painters were there, and things took a turn for the worse from there.
After I had asked if his installer, which happened to be his son, needed direction, he told me it was not needed, yet his son showed up on our project not knowing what to do, and had to ask another sub to call me. I stopped by the house the next morning, only to find a mess, the door frame installed, but with nail holes everywhere, nails on the ground, sawdust everywhere and the nails in the frame were entirely random. It was clearly not what we discussed nor what I expected. When I contacted Dave, rather than him apologizing and seeing what could be done to insure I was happy with the work, he began to argue with me and complain about how my painters had plastic everywhere. No customer service, period. When a contractor's first thing to do is argue and complain, it's time to cut that relationship and move on. I asked him never to come back to my home again.
When his son had finished the work, Dave called and said everything was cleaned up and for me to take a look at the house and let him know. We showed up the next morning only to find our master bathroom filled with sawdust scraps, left behind for someone else to clean up. There is no excuse to leave anyone's house like that.
Meanwhile, I have a side garage door that was installed with scuff marks, it's dirty, and the excuse given to me, is "sometimes that happens when product gets shipped". This morning, I was told that I could use some product to clean it off. THAT IS NOT MY JOB DAVE, THAT'S WHY I PAID YOU TO DO THE WORK. I would expect if you received something damaged from a manufacturer, or when you loaded it on your truck, if it was damaged, to install a new door. Certainly not expect the customer to touch it up.
Perhaps there was too much inconsistent communication, but personally, I think it's a clear reflection on the type of work this company provides, and it's safe to say, that I will never use them again, or refer them to anyone else.
I've had many sub contractors working on my house over the last several weeks, and while there are always problems that arise, all of them, except for Affordable Windows and Doors, were willing to talk about resolving them, rather than complaining and arguing, and putting blame where it shouldn't be. read more