Fast replies to text or emails…read more Greg and Kailah work well together and no job is too big. So far, the CW pool team seems extremely knowledgable about my pool hardward. Deligent and hard working.

CW Pool service is the BEST pool company in Arizona!!! We used pool chlore since the 80's and they…read moreliterally ruined our pool, screwed us out of money and lied. I could go on and on about the crappy people and crappy service but that's not why I'm posting this review. CW Pools not only fixed our issues with the pool but also have restored our trust and confidence in great service, fantastic price, the communication is outstandingi and they ALWAYS show up do the best job EVER and everyone that knows us and our pool is simply amazed at how beautifull it is!!!! We used to have a green algae infested dirty pool that we could not swim in. NOW, we can swim any moment of any day and our friends and family love coming over to swim again. It's so great that we are having a wedding and reception right here and before CW Pool took over we wouldn't even have considered anything involving the old embarrassing pool. Greg, our new pool guy is honest, professional, and gives the best value for any pool work in not only Tucson, but all of Arizona!! I dare anyone to find a better price, better job or better company for all your pool needs. Happy again in Little Town, Az

We are giving Backyard Pools a 5-star rating for the work they did March/24 - June/24…read more Sal with Backyard Pools did an excellent job with putting our ideas into a workable design for our backyard. Our daughter who is an architect, drew up a design for us and Sal's designer perfected our vision. Sal was always willing to give to give us his professional suggestions in areas we were not sure about. Everything from beginning to end went very smooth. His crew was very professional, efficient and always communicated with us. Sal's crew also landscaped our backyard with concrete designs and artificial turf. The landscaping turned out great and we have no complaints about with the work Backyard Pools did.

Great job. The new tile work on my infinity edge, calcium clean off, and acid wash look great. Good…read moreprice, professional work, very nice work crew.

Dear Kimberly: sorry it took you two years to finally train Dylan and improve on your…read more"certifications"....and we know that Dylan was a new hire with little to no training. Justin finally did take accountability for how poorly and unprofessionally my pool was managed, but that was before he gave me a $4000 quote and then ended service when he became extremely annoyed when I asked for break down of the costs. They boost that their pool guys are so well trained, but after a new pool guy was assigned to my pool the problems began. I was paying for full service $160+ for everything. First he didn't vacuum my pool and told my tenant that he didn't. He didn't vacuum the pool multiple times, I had to call the owner and then he would be sent out again. Then he didn't put the seal for the filter back on so it was sucking in air for hours before I noticed. Then he put twice as much shock in the pool as he was suppose to, based on records and the owner tried to back pedal and say he wrote the wrong amount. This all happened within two months. My pool was then cloudy from mismanagement of chemicals, the water was only a couple years old, as I had drained the pool 3 years prior. Justin told me that no filter was able to filter out the dirt. I was told I needed to change the water and asked if I also wanted a quote for a new pump and filter. I told him a quote would be great but I was in no position to spend over $4000, at which point Justin cancelled my service. The lack of professionalism, and laziness from this company was astounding. I have since SUCCESSFULLY cleaned and maintained my pool since then and I wish I could say any idiot can do it but as you can see thats CLEARLY NOT the case.

Love ASP! Our pool has never been cleaner & clearer! Thanks to Max for doing such great work!read more

Outstanding family owned business. I had no power to our hot tub. They gave me a reasonable quote…read moreto troubleshoot and scheduled a date. I was contacted on the status of the tech. The owner, Tyler, arrived and was friendly and professional. He diagnosed and replaced the heater element within the quoted estimate. Total job was about an hour. I was nice to see that the owner also does repairs when they're busy. It shows dedication and understanding of their customer's needs. Also, no "AI" or bouncing around my phone call. Just great, dependable service. Thanks Tucson Hot Tubs!

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

I had a great experience with the entirety of a pool replastering, new tile and light fixture with…read morePPP. Crews were timely, friendly and the quality of their work perfect. The start up process when the pool was refilled was step by step meticulously performed over the course of about a week. I am glad consultant Eric Leon convinced me (easily) to go with the Quartz finish over a standard plaster it was well worth it!

I recently had a very unpleasant with a subcontractor used by Pima Pool Plastering…read more The subcontractor went by the name of "Ruiz" and told me his company name was Hardscaping. There is no such company in Tucson. I engaged Ruiz to replace the tile in my spa and pool. Ruiz showed up two days later than promised and 6 hours later on the day they finally arrived. Every piece of equipment they tried to use was defective, broken and usually did not work. All the work was done by a crew of up to 6 and no one except Ruiz spoke English. All work had to be paid for in cash. The tile work and grouting around the spa was horrible, entirely unprofessional. I attempted to get Ruiz to come back and finish the job. He never returned to the job site. I should have checked him out but since they were working on a job across the street with trucks decorated with Pima Pool Plastering information, I thought Ruiz was a legitimate contractor. I was wrong and should have known better. I have hired a professional tile setter to come back and fix the problems created by Ruiz.

Great work I highly recommend this company for pools and he will not doubt in his work and does a…read moregreat job

From the owner: Keep your oasis inviting with our dedicated upkeep and expert cleansing services.read more

Quick response; arrived as scheduled and work completed efficiently. Not the least expensive and no…read morefrills but change of sand completed. Did not like where some left over sand was discarded and I asked for a complimentary O ring (since a senior discount was not available) but that was not granted. Brad is knowledgable and professional but the customer service was offered by the keyboard person,Blair, (I think) who answered questions promptly and completely in a friendly manner.

We have gone thru a few pool companies, but Alpha is the best. Bobby is a megastar. We also have a…read moreJacuzzi hot tub and that gets serviced too. He is happy to provide information and explanations and showed us something, we had no idea existed (we bought the home). Very happy with Alpha. You pay a little bit more, but it is definitely worth it.

Fantastic locally owned company with great employees and service. Tucson Pool and Spa has been a…read morestaple in the Tucson area for many years.

Very nice on the phone and the technician was very nice, however they charged 150 just to come look…read moreat my spa heater.. not touch it, just tell me it is old and needs to be replaced.. maybe took 4 minutes if at all. Definitely a ridiculous amount for literally no legit service. Felt like a money grab. They didn't respond to my email about the crazy amount. They sent an estimate that was way more expensive than it should cost to even replace that system. (I went elsewhere and they did a great job for far less)

Valley oasis came And fixed my spa…read more. Kudos to getting it fixed and having the right parts on hand . Also thanks to Noah Who tries to walk thrubit via FaceTime . My pool Is up and running

Update number 2 and it will be brief…read more After posting my first update (and, if we're being an honest, a public post on Facebook in which I tagged Valley Oasis and mentioned a potential lawsuit), I was contacted by Noah through Facebook Messenger, and my husband received a phone call. Noah came by, looked at the pool, and a couple months later all of the issues were fixed. The hole under the waterfall was patched, the Venturi nozzle was replaced, and the damage to the decking was repaired and the entire surface coated in a grey cool-decking type material. My water bill has been cut in half (amazing how much water can quietly leak from a pool). Why only three stars? Because it shouldn't have taken that long to get someone's attention. If you go with this company, keep on it and stand firm.

I couldn't figure out why our hot tub wasn't heating up & Dustin sent his guy right over & walked…read moreme through. Thanks!

Dustin, Ricki, Chris, and the whole team at Preservation Pros have always been awesome. They have…read morealways been communicative, responsive, and understanding when taking care of our pool and associated equipment. I can always rely in them to help take care of any issues that come up in a timely fashion. Recently, we got the water in our pool replaced and it looks really great. The water is fresh and clear and the pool looks awesome. I would highly recommend them!!!