I received the rudest, most unprofessional, and disrespectful treatment at my last visit!! And it…read moredefinitely was my LAST visit!! I am a professional woman and have lived in many different cities and therefore have been to many medical professionals in my life. I would not go to her if she were offering her services for free!!

I went to Dr. Brown for a chipped tooth to where she buffered it down. I made an appointment to go…read moreback to get my teeth cleaned and a filling fixed. I had to reschedule 3 times. I told the receptionist about the health problems I was having and that I was sorry that I had to reschedule. I told her I would call back when I knew I could come in. I called back to schedule an appointment and she told me she would have to talk to Dr. Brown before she could schedule an appointment for me. I asked her why. She then told me because of the canceling of 3 appointments. I understood where she was coming from with how I did have to cancel 3 times, but I also explained to the receptionist about my health situation. When, I told her I would call back to reschedule the last time, she never said anything other than I think that is best. She told me that I may get dismissed as a patient. I told her I never heard of anything like that. I even told her I was willing to pay a cancellation fee because I know some places make you pay a cancellation fee. I just felt like there was no empathy with what I told her about my health and the fact I told her upfront about it. I felt so uncomfortable that I didn't wait for her to call me back to let me know if I was going to be able to continue being a patient there. I went ahead and found another dentist and had m y information sent to my new dentist. I hope I have better luck with my new dentist than with Dr. Brown and her receptionist.

I was called yesterday, 1/19, about scheduling an appt and was initially given an appt in February…read more Five minutes later I was called back about moving my appt to 1/20. I'm in Clayton and it was for the Cary office but I said sure, because I'm in pain and preferred not to wait. I arrived at the office today for my appt and they told me it was in February. They were going to see me anyway, thankfully after driving 40 minutes, but then I was told they didn't have a referral. When I spoke to the person on the phone the previous day they assured me they called my dentist and had the referral all ready and not to worry about it. I don't know if the person making the appts is playing games with people or they are just that unorganized but I ended up walking out and will never go back. If they are this incompetent for a consult I can't imagine the nightmare of having actual surgery at this place.

CAUTION NEEDED IF YOU ARE CONSIDERING THIS SURGEON! Prior to surgery everyone was very nice. After…read morethat, Horrible! My daughter and I have not had a good experience at all and definitely would NOT refer ANYONE there for wisdom teeth surgery. We had a concern about infection after the surgery and the doctor practically blew us off. He didn't have time to even explain which tooth, she had all four done, had stitches. He was rude, short spoken, and careless about our deep concerns. Nothing he said made any sense and made me feel stops for asking a question about her aftercare. We decided to go to Urgent Care, since he was careless, and they said it was infected and started her on antibiotics immediately. No one seemed to have the time to care about my daughter and I greatly urge you to consider a different place to take your child for wisdom teeth surgery, if you love and care for your child. Absolutely horrible experience! I wouldn't want anyone to experience!

Excellent service. The people here are amazing and put client care first. Thankyou to staff and…read moreowners of this office. Dental work and hospitality was amazing ! Thankyou for caring and working on me I trust you guys !

My major complaint with this location are the people that schedule the appointments (rude) and the…read morefolks that do the accounting. KEEP AN EYE ON YOUR BALANCES WITH THESE GUYS! Strange charges from 2010 that weren't mentioned for years .. suddenly pop up and they aren't able to explain what the charges are for but demand payment? Seriously? The folks that actually work on your teeth are very friendly and knowledgeable... its a shame that the other people in this office are so terrible.

I have been a long-term patient at Riccobene, but my recent visit for a tooth extraction and bridge…read morefitting was deeply concerning. While the dentist who performed the extraction was professional and efficient, the subsequent care provided by the dental assistant was unacceptable. The assistant struggled significantly with the impressions, requiring three painful attempts that left my mouth raw and sore. Furthermore, she fabricated a temporary bridge that was bulky and ill-fitting, then proceeded to cement it without the Doctors authorization. The doctor eventually had to intervene to remove and fix the work. Which meant more unnecessary work had to be done. This lack of technical proficiency resulted in an unnecessarily long and "borderline traumatizing" appointment. I strongly feel this assistant requires further training before performing these procedures on patients again! However, the front desk staff is super sweet and nice. I enjoyed Stacy and all the knowledge she provided me to have a great experience!

I called asking for an appointment with an endodonist 3 times. Left my number and they never called…read moreback. Poor customer service!

My wife and I have been going to Dr Sims for the last eight or ten years and are quite satisfied…read more The office is clean and professionally run. The staff is unfailingly pleasant and helpful and get you in to your appointment on time. Dr Sims is caring, concerned and does a great job. He takes the time to answer questions and make sure you are satisfied. I have no complaints about the service. The only down side is that you have to pay at the end of your appointment and file your insurance paperwork yourself. Although, they do complete the required forms for you. If you are in need of a dentist in the Clayton/Garner area I wouldn't hesitate to recommend this practice.

my daughter and husband go there and we love the staff they are always helpful and very kind …read more Never have any problems getting appointments after school.

I am very disappointed with this practice. My dad needed to have his dentures repaired or replaced…read more My dad saw an ad on Facebook with them advertising a sale on their dentures, so we decided to try them out. I made an appointment for my dad which was today, January 29, 2026. We arrived, and I completed his paperwork, and then we were called in the back shortly thereafter. While in the back, the technician said she needed to take a panoramic on him. I questioned the panoramic because my dad has no teeth in his mouth. He has a full set of dentures. Additionally, the equipment that they use for the panoramic cannot accommodate my dad who has a tracheostomy (tube in his neck). I explained that to her and showed her and she realized that this in fact was the case. She goes back to speak to someone about it and then comes back to let me know that the dentist can still see my dad, but the dentist won't be able to guarantee treatment. I was quite puzzled by this because there is no point of my dad seeing the dentist if he won't be able to evaluate my dad and decide what needs to happen with his dentures. That would have been a wasted visit and a waste of money. The dentures are the entire reason that we went there to begin with. This dentist does not have the appropriate equipment for someone in my dad's condition to be able to safely have a panoramic done. They were penalizing my dad with not guaranteeing a treatment plan once they evaluated him because he could not do a panoramic that they were not equipped to give him. We never bothered to see the dentist because it made no sense whatsoever. As we were leaving that facility, I asked the lady at the front desk to remove my dad's information from their system because he was no longer going to be a new patient.

An appointment with Aspen Dental in Garner, NC this morning proved to be very unsatisfying. From…read morethe moment we were seen, there was a cold atmosphere from the staff. They were determined to tell us what they wanted to do, rather than take the time to explain our options. After being in pain for 3 days, I felt a little more compassion would be initiated. The whole visit felt formatted, not caring. Therefore, we will not be visiting this establishment again, and definitely not referring them!