My hubby loves Princess Auto. You can buy anything and a pretty good price…read more Electrical sub panel, generators, Auto parts, and more. It's definitely a man's word. LOL This trip we needed a moving dolly, flatbed dolly to be precise. -Very large clean -plenty of parking including electrical charging station

On Wednesday September 2nd I had the worst customer service experience EVER!…read more First I drove 20km to the NE Calgary Store to buy a charging dock advertised in your online flyer. I searched the store and finally had to ask an employee where it was (showing him the device on my phone). He asked for the SKU # which I found and gave to him. He said that location didn't have it, but the South store had 18. WHY ARE YOU ADVERTISING SOMETHING THAT YOU DON'T HAVE AT ALL LOCATIONS? We decided to drive to the south store, as we wanted to buy a couple. We drove another 20km + to the south store. I can see why INDEED.COM has so many negative employee comments. The first lady I talked to was terse and wouldn't even look at me (customers are an inconvenience I guess). The 2nd person said "I don't know where they are," and began walking away. I asked if she could find someone that did, to which she responded by going to a computer (in a huff). She asked for the SKU # which I gave her. She said they have them and they should be on the floor, but said she would check in the back. 10 minutes later she came back and said "I can't find them." Having gone out of my way to find and purchase the item, I asked for the Managers name. She said "Owen" but didn't know his last name. I went to the front till and asked another person, who also did not know (and also was visibly perturbed by my presence) and finally asked another employee who said his last name is Frank. Your inventory control is bad, but your customer service is even worse. There were customers AND staff that were not wearing face masks properly or at all. I can see why your reviews are generally negative and existing and former staff hate(d) working there. I have purchased a number of things from your store that I found on REBEE (online flyer)- I will never enter your store again. When retail in general is hurting so bad, AND THIS IS HOW YOU TREAT CUSTOMERS!? WOW. I will also encourage friends, family and others to NEVER shop at Princess Auto again. I am fiercely customer service oriented and this could/should have been easily addressed. So disappointed.

I was on the hunt for a couple of parts for the '63 MGB I'm restoring. One of the guys behind the…read morecounter called me over. The first part I was looking for was a captive nut. The guy had no clue. Now, captive nuts aren't exactly rare, but they do come in many different applications. I knew this was a long shot so oh well on to the next one. The second was an anti-rattle washer. The guy helping was pretty sure they had those but didn't know where so he asked someone else. This gentleman felt the need to correct me telling me I was looking for a saddle washer. A saddle washer and an anti-rattle washer are two different things. Either way, they didn't have them. No need to be a dick buddy. What I've learned from my few visits over the years to Auto Value stores is that if you're looking for something very specific they won't have it.

Sold me a bunk part that wasn't meant for my cars year, seemed uninterested when I called to let…read morethem know, don't care about their customers just making money they desperately need

What a place!! Not friendly when they answer the phone. I had ordered a part, they delivered to my…read moremechanic, my mechanic goes to put the part in and there is a piece missing!! Took well over a week and many phone calls that left you waiting and waiting for someone to get on the line until they sent the missing piece!! Lost 3 days of work over this and my mechanic got way behind. This is not the place of Integrity that is for sure!! Oh and not one apology!!!

Paid $138 for 2 sensors and 2 bulbs. Returned them as they did not work, at this point, I forgot my…read morereceipt. I left the items with the lady attending to me. She kept it safe in their locker in my presence. I went to get the receipt but couldn't make it same day. I went back 2 days later to tender the receipt for exchange or credit, I was told they have trashed my items, NO REFUNDS, NO EXCHANGE, NO CREDIT!!! THIS IS UNFAIR!! I Went to their customer service page, left messages, nothing happened! Spoke with a rude lady there, their manager came to speak with me, no empathy, no help of any kind! He said sorry! Your money is gone! So this is how one can just lose money?? Shocking truly!

Forget this place, expensive and you get charged an entry fee just to go look around. Pick your…read morePart was much better that this place.

Best Napa in Calgary! Good service, timely communication, decent pricing and quality parts!…read moreWhat more could you need?

Good team of experienced professionals. Camera installation…read moreas per requested. Thanks guys You get what you pay for.

i have taken two cars to ARA this week for A/C work and am thrilled with how i was treated in every…read moreaspect - phone calls to keep me updated, clear communication, genuine concern for getting the car fixed and me happy, and a cost effective solution to boot. also excellent information was provided on my inquiry about stereo head units and subwoofers. no pressure either, just information that i need to make a decision. I dont know how anyone could complain about Brian T, he's a gem. Its hard to survive as a business if you treat people poorly. This firm and Brian have been there a long time, so something isnt computing. Thanks to the guys in the back too. Its been hotter than heck in Calgary and i'm sure they are overworked this time of year so thank you as you are an essential service for alot of people too!