My hubby loves Princess Auto. You can buy anything and a pretty good price…read more Electrical sub panel, generators, Auto parts, and more. It's definitely a man's word. LOL This trip we needed a moving dolly, flatbed dolly to be precise. -Very large clean -plenty of parking including electrical charging station

On Wednesday September 2nd I had the worst customer service experience EVER!…read more First I drove 20km to the NE Calgary Store to buy a charging dock advertised in your online flyer. I searched the store and finally had to ask an employee where it was (showing him the device on my phone). He asked for the SKU # which I found and gave to him. He said that location didn't have it, but the South store had 18. WHY ARE YOU ADVERTISING SOMETHING THAT YOU DON'T HAVE AT ALL LOCATIONS? We decided to drive to the south store, as we wanted to buy a couple. We drove another 20km + to the south store. I can see why INDEED.COM has so many negative employee comments. The first lady I talked to was terse and wouldn't even look at me (customers are an inconvenience I guess). The 2nd person said "I don't know where they are," and began walking away. I asked if she could find someone that did, to which she responded by going to a computer (in a huff). She asked for the SKU # which I gave her. She said they have them and they should be on the floor, but said she would check in the back. 10 minutes later she came back and said "I can't find them." Having gone out of my way to find and purchase the item, I asked for the Managers name. She said "Owen" but didn't know his last name. I went to the front till and asked another person, who also did not know (and also was visibly perturbed by my presence) and finally asked another employee who said his last name is Frank. Your inventory control is bad, but your customer service is even worse. There were customers AND staff that were not wearing face masks properly or at all. I can see why your reviews are generally negative and existing and former staff hate(d) working there. I have purchased a number of things from your store that I found on REBEE (online flyer)- I will never enter your store again. When retail in general is hurting so bad, AND THIS IS HOW YOU TREAT CUSTOMERS!? WOW. I will also encourage friends, family and others to NEVER shop at Princess Auto again. I am fiercely customer service oriented and this could/should have been easily addressed. So disappointed.

Haley, the manager at this location, used explicit sexual profanity toward customers for no…read moreapparent reason including screaming repeatedly the phrase "you want to get f***ed up the ass?" - this was in front of minors during our visit. We arrived at approximately 5:30 PM, about 30 minutes before the listed closing time of 6:00 PM on Google. As out-of-town customers unfamiliar with the process, this created confusion when we were turned away shortly after arriving. We had driven about an hour and a half as a family, including two polite teenagers, to visit this location. We had been interacting with staff since 4 PM and were shocked when we arrived to be turned away. During the very brief interaction, Haley was verbally aggressive not only toward us but also toward at least three other customers, swearing and behaving in a hostile manner for no clear reason. When we calmly tried to explain the confusion around closing time, we were told she would call the police. I think we would welcome this. Somebody needs to hold this woman accountable. Please check your security footage for the way that she behaved, you need to manage this harassment of customers. The overall experience felt highly unprofessional, intimidating, and completely unacceptable for a public-facing business. This was one of the most shocking customer service experiences we have ever had in Canada. We would not recommend this location, and we will be following up to report this thoroughly as business leaders should not be acting like this. Especially 25 minutes before closing, threatening to call security on people and telling them to leave the parking lot. We felt very threatened and unsafe. It was insanity.

Paid $138 for 2 sensors and 2 bulbs. Returned them as they did not work, at this point, I forgot my…read morereceipt. I left the items with the lady attending to me. She kept it safe in their locker in my presence. I went to get the receipt but couldn't make it same day. I went back 2 days later to tender the receipt for exchange or credit, I was told they have trashed my items, NO REFUNDS, NO EXCHANGE, NO CREDIT!!! THIS IS UNFAIR!! I Went to their customer service page, left messages, nothing happened! Spoke with a rude lady there, their manager came to speak with me, no empathy, no help of any kind! He said sorry! Your money is gone! So this is how one can just lose money?? Shocking truly!

One of the few wreckers around that have great service, big selection & good parts. If something is…read morenot right, they trip over themselves to make it right. If Affordable has the part I need, they are the ones I will deal with every time.

I had a great first experience with Dave and the shop…read more I emailed him last week after being sent there by my mechanic looking for a heater control for my truck. He held onto a part I needed for over a week while I was away at work that he didn't even end up charging me for. I Showed up yesterday to it sitting on the counter, ready to go. Thanks again Dave and the other guy manning the desk, I'll be back. Mark Legere

Re: Jeff Toffin Invoice # 140054 Hello Sam…read more I'm writing concerning the work completed on my vehicle. I have to admit that I was disappointed to find that nothing had been fixed, including the squealing from the idler bearing or the a/c compressor. The squeal was heard by your staff and the tech that worked on the vehicle. I fact the tech came to investigate it in the parking lot before I had left and after I had paid my bill. I was told that the a/c system had been over-charged. Are you able to tell me what the pressure was upon the initial testing? I also wonder why the refrigerant that came out of my system was not re-installed to the correct pressure. My a/c was blowing cold air and the refrigerant was fairly new. Can you tell me what the system was charged too? As far as the blower problem goes, I have noticed no change there either. The blower fan comes on and it appears there is a loose connection at the ECU on the a/c unit. I'm wondering how you might be able to help me out as I'm not all that pleased with where things are at. Jeff Re: Jeff Toffin Invoice # 140054 August 27, 2926 Hello Sam, I am writing to ask you to repair the hood damage on my 1962 Sub resto-mod caused by the new idler pulley dust cover flying into the hood after the three machine screws holding the cover to the idler pulley were incorrectly torqued by the service tech allowing it to fly off striking the underside of the hood and passenger-side inner fender-well. I recall hearing a very large bang roughly two days following the idler pulley replacement your shop performed. At the time of the unexpected and unusually loud bang I assumed I had driven over something fairly large. It wasn't until I was washing the vehicle for the first time since the loud bang that I noticed and photographed the hood and inner fender damage documenting the incident. It is easy to visualize the sharp edge of the dust cap as the cause of the dent, on what once was a very well maintained and nearly blemish free hood on my show car. I suspect you will not contest and have business insurance for unfortunate circumstances such as these. I would appreciate a written response to my request for full compensation for the costs associated with the damage and inconvenience of needing to have the repair in the first place. Respectfully, Jeff

Good team of experienced professionals. Camera installation…read moreas per requested. Thanks guys You get what you pay for.

The girls when you enter the store are awesome with a greeting…read more The boys at the counter do not look or react like they like being there, most, not all. It would be nice to be welcomed with next and a smile. Last time I was which was on October 12 2024 It was like I was taking up their time at the parts counter. I walked up and said good morning and nothing back. The dude got my wrench and said nothing. Don't like your job, move on and don't reflect a bad attitude for the company. By the way, this is why I shop elsewhere for parts as a rule.

Only there to look for a certain Bolt could not find it sadly but service was incredibly helpful…read moreand polite these are the nicest people I've ever come in contact with at a part store extremely helpful with other questions I had I'm going to be going there instead of Part Source for now on

Horrible customer service. The lady i dealt with on the phone was rude and mean. Don't ever deal…read morewith Terry. She acts like she knows it all and then proceeded to make me feel an inch tall. Too bad she represents the auto value stores. Makes the whole company look bad

First of all, it is hard to believe that this is the head office for auto value. wow what a huge…read moredifference between their stores and here. when I first walked in the smell of cigarette smoke by the front door will kill people; when I finally got in there (after gagging) the counter staff were all on their cell phones oblivious to the fact i was there. when I finally got noticed the customer service was horrible. so anyway as I'm waiting for my order to be brought to the front i overheard the lady in the office beside the front door and she was very rude and talking to the person on the other end of the phone like they were completely stupid. aa I am loading my car I'm assuming that it was warehouse staff came out and lit up not even a foot from the door making it impossible for a non smoker to breathe. but that wasn't the worst part. they were very loud in their complaints about management. so in a nutshell: miserable rude employees that made this loyal auto value shopper head for napa stores.