My sub zero two drawer refrigerator finally died. Kevin came and looked at it and ordered new…read moreparts and fixed it all the same week. It works perfectly now and I didn't have to pay to buy a new one. I couldn't be happier.

They did a great job repairing my Bosch dishwasher. They were easy to contact, came at the…read morescheduled time and fixed the problem. Very reasonable cost too. Couldn't ask any more of them. Will definitely use again.

Big Lar is the best for quick efficient service, at a reasonable price! He is all I will ever use…read morefor appliance repair. He saved the day working me in same day and fixed the problem! I highly recommend him!!!

Have used Big Lars twice in the last few years. Always answers the phone, arrives on time and does…read moregreat work at a reasonable price. Very satisfied!

This review is of service in Bloomington Illinois: The…read moreservice technician was PROFESSIONAL - 5 STARS. That's where it ended. I had a whirlpool dryer repaired and got an estimate that did not itemize three parts. I asked for that and got the run-around from the lady in the office. She said they will not order parts until I agree to pay for the repair. The only reasons I let them continue was the technician and the money I paid for diagnostics that would be deducted from the total bill. Don't be fooled! And I had to follow up myself with the office, asking whether the parts were received. She insisted I got texts and messages when I did not. When I looked up the cost of the parts on Whirlpool's own website, they were MUCH less than what I was charged. A thermostat alone was almost TRIPLE the cost. The total was just shy of 150% MORE. The difference was about $150 which COULD HAVE been charged as labor. It was not. And if that's how it works with the franchise, they charged me tax on the labor (this is speculation). My bad, and still, not cool.

I do not like to leave reviews because I usually don't have an issue, this business is the worst…read moreout there by far! My fridge stopped getting cold so I called Mr. Appliance because I've used them before with my dryer. The tech told me my parts were discontinued , and not available, and if he could order them they are on back order l!! That night my husband and I went to Lowe's and purchased a new fridge and it was being delivered the next day and they were taking the old fridge! I called Mr appliance the next morning when they opened and the receptionist told me the parts were due there today and I couldn't cancel my service even though I didn't own it anymore! I can't get a manager to call me and they won't call me back or refund me even tho I signed no contract and the website says I can be refunded besides the 140$ serviced fee this happens in may and it's almost August and I haven't been refunded!! Choose someone else and go small business or ask around at businesses!

Was extremely prompt and very reasonable. I called him Monday and he is able to come out next…read moremorning on Tuesday. Very nice independent repairman

Where do I start with all the great things to say. Both the people I worked with were amazing help!…read more I had bought an AC fan motor online and now needed a fan blade. For starters the price difference from The Parts Depot IN STOCK OPTION was only $10 more. I wish I hadn't had to wait 2-3 days to get mine online and just bought there higher quality option (with warranty) in store. Regardless of the fact that I bought online, the owner didn't hesitate for one second to go above and beyond to help me out. We could not find my fan blade (very unique) so he kept the assembly and emailed his supplier, the NEXT DAY he had the parts I needed waiting for me! Idk about you, but this kind of service, pricing, and convenience if worth it's weight in GOLD! Needless to say I am a Parts Depot customer for LIFE now. Thanks!!!

Today was the second time I used this business and I was not disappointed at all. A week earlier I…read morehad stopped in and bought a new motor for a bathroom exhaust fan. The correct one was given to me, yet when I got home I realized after installed that it was not spinning the correct direction to exhaust . Before tearing into it myself and finding online that the motor only spun one direction, I took it back. After about ten minutes of troubleshooting, knowledge, know-how and all around friendly service the staff had it working the way I needed it. I say support small businesses as much as you can, especially this one!! Before you give up, throw it out and buy new, give Parts Depot a try.

Do yourself a favor and ask specifically for Debbie Hamm (Furniture & Mattress Specialist)!…read more I've shopped at Sherman's located in Normal for several years and each time Debbie Hamm helped me with the sales. She's knowledgeable and friendly; a breath of fresh air when making large purchases. Thanks Debbie, I'll be back again!

Brought a TV stand. Chris was awesome to work with…read more Explained everything to me in the event I had problems. This is about my 3-4th purchase from Sherman's always a good smooth experience.

First, Lee was our sales person he did a great job. He knew about all of the appliances we were…read moreinterested in.And very friendly. We rarely buy on the first visit but we have had good experience in the past. The delivery could not have gone any better Matt and Willie were very friendly and careful. I've never had much luck with deliveries in the past. So all of them were exceptional.

On the repair side, a technician came to fix our water dispenser that was supposed to be under…read morewarranty. He provided a new pitcher thinking that might be the problem while ordering a new electronic board for it. The pitcher was not the problem, but the board. We were left with a new pitcher we didn't need and were charged over $200 for the "warranty" work.

Excellent customer service!!Kevin was very helpful and completed the repair I needed in a timely…read moremanner.I would highly recommend this company.Price was a good value also.

Just bought a great upright freezer from OK Appliance. We love it! They had it cold and running…read morewhen it was delivered, ready to load. We thought that was great!