Used them in an attempt to repair a furnace on day and they responded within an hour or two…read more Eventually replaced the furnace and very happy with the experiences. Highly responsive, accomodating and really competitively priced. Highly recommended.

Left a message at night about AC not working. Josh messaged me first thing the next morning saying…read morehe could come out right away since we have a 1 year old at home. Was here by 7:30 and got the job done in about an hour.

Appreciate W.M. Masters' reply, but need to fact check a few things. I never denied…read morethere was a leak, refrigerant needed to be added to the system. So, there's a small leak somewhere. That's when I told him I would try to get another year or two out of the coil. Never blamed him for causing another leak, just asked him to be careful handling the tubes because we don't want another leak. Only reason I'm posting this review is because of the a-coil rust. Like you said, I was there when he removed the access panel. I saw no rust anywhere on the coil. He said he noticed the rust. Well if he did, he didn't say anything about it. If it was rusted as shown in the pictures, nobody would have attempted to do a leak test. You would have said your a-coil is shot and needs replaced. Again, never brought it up. Also, never saw you wipe the sprayed liquid off the coil, you just put back on the access cover. All I know is the front of our a-coil is seriously corroded, only the part that was sprayed. Everywhere else on the coil looks new. I wasn't expecting anything out of this posting other than to share my experience with others so they can make an informed decision when looking to hire a company. They certainly can believe what they want. I hold no bad feelings toward W.M. Masters. Cory is a nice young man, and was very respectful. I probably made him nervous following him around like a shadow. Guess I would be too. It's just that we got burnt before by a company charging for work never done. Just wish that the coil was rinsed off of that leak spray before replacing the access panel. Looks like we'll be replacing our AC system sooner than we originally thought.

Awful, awful, awful. Spent $7000.00 on a tankless hot water heater and return plumbing. Although…read morethe initial install was fine, they did not go over how to turn up the hot water. My wife and I had to crank the hot water heater all the way up just to get a reasonable level of heat. The install tech said everything I needed to adjust the heat level was in the documentation. IT WAS NOT. I went to Wm. Masters to tell them that I needed help/instructions on how to get the heat over 120 degrees. They told me that I would be charged a service call for any help I needed after the technician left. I wish I could pull the whole unit out and go to someone else. These guys do the absolute minimum to install and get out of your house. I will never use them again.

We have had Bratchers service out multiple times over the last 12 years. Calls were made on gas…read morefurnace, gas fireplace, and on a geothermal in floor heating application. At one point, we even had them on a contract for a couple years for a flat rate preventative maintenance program. All times the appointments were made and kept perfectly. All services calls were diagnosed correctly and completed right the first time. The technicians did an excellent job of explaining why they did what they did and showing the before repair and after repair differences. I will continue to use them.

Called to inquire having my HVAC checked before the winter. They offered service for mid January…read more Glad they appear to be doing really well but two and a half months later would defeat the purpose.

They gave me a quote of $1800 to $2000 to install my Tesla charger next to the breaker box in my…read moregarage. The breaker was already installed, I was supplying the charger, they were only supplying the labor. When I had the same charger in my previous home it was done for $150 dollars labor and $53 for supplies (in that instant I didn't have a breaker to be used) it took that electrician less than a hour to complete the job. Be very weary of this outfit. I gave them one star as none is not available.

They dm'd me via YELP after a sent a request to a different plumber (I thought I was just doing the…read moreone, YELP sent it to FIVE plumbers). When i didn't respond they followed up a couple of days, then waited. They were willing to come out for an estimate on Monday, but I wasn't available. scheduled for Wed. Dustin reviewed what I needed (answering all my questions) , but did not have the parts on his truck. We agreed on a price and that he would come back the next day. Apparently the next day they ran into unexpected issues on the job before me. Let me know and we rescheduled for Friday. Job was done promptly first thing in the morning. Quick and efficient - cleand the area up completely. Workers were all very pleasant and knowledgeable. The delays dropped them from a 5 star rating.

These guys were very professional and personal. They did our electrical to install new switches and…read moretwo living room ceiling fans (which were none before). I highly recommend them!

I highly recommend 360 Electric. I could not be more pleased with their staff. I was kept well…read moreinformed and was delivered to and installed as promised. This is a very professional and talented group and I am very happy that I chose 360 Electric to provide my Generac home generator. David H.

They came for a safety check on our new furnace for a rebate. They are always great people and…read moreknow what they are doing.

I have used this company for years and always found them to be dependable, reliable, and…read moreprofessional.

From Don L. Doug Schupbach from Masters Bros. installed…read moreceiling lights, plug-in outlets, and a cable tv connection box in our basement. He did an excellent job and was a pleasure to work with. He is very knowledgeable and performs excellent work. I especially liked his willingness to explain the best solution that would fit our needs for our basement finishing project. Thank you Masters Bros. for hiring quality people!

I called yesterday hoping to get someone here today. What I got was someone here in 3 hours. John…read morewas a total professional. Explained everything, answered all my questions & played with my dog. He took the cover off our a/c unit, cleaned it off, checked everything out and topped off the coolant. When done he made sure everything was working right BEFORE putting it back together. Made sure that the house was cooling down before he left. - We will be calling them again to check out our furnace in the Fall. Thanks John for being a stand up guy. Masters Brothers is lucky to have you. Will definitely be requesting you for our service tech.

Our furnace went out and Jason came out to fix it. Did a great job, very thorough and kept us…read moreadvised as to what was happening and what might be the cause. Was able to pinpoint the problem and take the necessary steps to get it running. All good in a very short time

This yahoo does more package deals than actual repair. We were selling our house. He came to…read moreinspect our furnace as had been requested by potential buyers. Not only did his technician inspect, he tagged and shut down the unit claiming danger. He then gave the estimate for repairs to potential buyers. The outrageous price included at least 3 service packages. THIS FURNACE WAS THEN REINSPECTED by 3 very reputable companies in our area. All 3 said furnace was safe and had life left in it. He's making the majority of his money through these worthless packages he sells. Of the other 3 companies that came to check our furnace all techs stated he's a sham and his employee turn over is through the ceiling. 1 tech had actually worked for him and advised we run the other way. He said all techs are REQUIRED to push these packages. Buyer beware! This business owner is after your money through odd means. If it comes up, we warn people to stay away!! This business is a financial joke and their reputation we found out later is less than shiny. There's plenty of HONEST repair out there. You don't need service packages. You need your system working. Look someplace else. Mike Williams is NOT your answer.

My first experience with Pro Air was when the upstairs air conditioning unit was not working…read more Dustin came out and diagnosed the problem right away. It was a condensation pump. Extremely nice and knowledgeable young man. The second experience was with Gary with 30 years of knowledge in the HVAC industry. I chose to have a new furnace installed rather than trying to repair a 21 year old unit. The tech that installed the furnace was Vinney. I don't know who is doing your hiring but they are doing one Hell of a Great Job ! I would like to give the five star rating to Vinney, he was great! Hang on to him! You have now added me as a life long customer. Dan O'Neal Bloomington, Il.

89.00 service fee to not fix Lennox gas fireplace. Waited a week before they said they called to…read moresay they couldn't find what part was needed. Called another vendor and it was fixed in 15 min. I want my 89.00 back!