Kevin came out to assess my air conditioning unit in a very timely manner especially for late May…read more He did an outstanding job and was friendly and accommodating the whole time. This is a local business that everyone should support. Highly recommend using Custom Air and will utilize their services with any AC issues that I have in the future. 5 stars.

Installation was quick and efficient. Everyone was helpful and knowledgeable. We received a very…read moreefficient system that's increased our air quality and lowered or bills - at a very feasible price.

Our very old gas fireplace was almost impossible to start because the key was stripped, and then…read morelast season it began setting off the carbon monoxide alarm .... So we meant to get it looked at in the off season, but forgot. So come this fall, we started calling some of the bigger and closer chimney places, but they didn't seem to want to try to fit us in this season or didn't even know if they serviced our type of fireplace. We didn't seem like a big priority. So I saw how many good reviews Chimney Care Guys had, and asked my husband to call them. Husband handled 95% of the experience and it was excellent, they were so helpful and renovated our fireplace so it's now remote control operated (read: idiot proof!) and clean and no carbon monoxide! Just SO pleased with the service and the fact that they treated us like valued customers and got us set u for this season even though we waited until November to call. Frankly I'm so happy my 16 year old senior cat is back to her spot in front of the fireplace.

10/10 Recommend!…read more We've had the Chimney Care Guys out twice-once to prep for the winter use and once again for general cleaning/maintenance. We had the same 2 professional and kind technicians both times. They were quick, efficient and courteous. They cleaned the fireplace very well and offered to throw out the old log that was left in there. They even remembered that we had a kiddo who loved watching them and conversed with them. Very kind, very professional and will recommend 100%! They will be the ones we stick with for all future cleanings.

One of my A/C units broke during heatwave Jeff Came out bid…read more2 A/C units and a older furnace. Had the most competitive bid, Out two days later and replaced all 3 units in about 6 hours. waiting week to make sure no issues and a heat wave everything functions as expected. Have not tried furnace other to check start up. Was referred to Jeff by 2 friends and absolutely delighted and will refer and used again. Ken b

We've had other technicians from other businesses work on our furnaces (we have 2 in separate parts…read moreof the house), but C&E has been by far the best. They respond promptly, and do thorough work.

We had great service from Tammy and her crew! They replaced a fixture with a ceiling fan in our…read morefamily room and put in a new bathroom fan with external venting. They even fixed the venting on the other bath fan! Professionally and quickly done.

Tammy did a great job starting out by coming herself to write up the estimate (another place just…read moredid the estimate based on my online description). She listened to me and asked all the right questions and even did a quick fix in a couple minutes on my garage lights while she was there! She's busy so it was 6 weeks before the work could start but she was accurate on the timing from the beginning and didn't keep delaying. When work started she actually had 3-4 guys working at once so everything got done in half a day which was even faster than she'd said originally. Everyone was very professional and they left everything as clean as when they started. I highly recommend Tammy and Residential Electric - she's not for "handyman" type jobs but for times when you need more substantial work done, she's the one to call.

89.00 service fee to not fix Lennox gas fireplace. Waited a week before they said they called to…read moresay they couldn't find what part was needed. Called another vendor and it was fixed in 15 min. I want my 89.00 back!

They quoted 2 hours for a job, it took 4.5 and now want me to pay 506$ For a warranty part, and a…read morebad installation. A bad installation by a company that they bought out but yet take no responsibility for.. Stay away

The Grayco experience!!…read more Friday 11/8/2024 we had 3 appointments scheduled for furnace and boiler services. The first appointment was schedule for our home at 8:30 am (no window was provided). The second appointment was scheduled for between 9am -11am for rental 1, and the last appointment was scheduled for 11am to 12 at rental 2. Michael the technician and I believe part owner arrived at our home around 9:10am. Performed the service, provided information on the systems and was very professional and enjoyable to talk with. As Michael and his assistant prepared to head to rental 1, he informed my wife and I that he would be servicing rental 1, then heading to another service call then he would plan to meet us at rental 2 with the boiler technician. He stated that we would likely be closer to 11:30 due to a service call he had between rental 1 and 2 and that the boiler technician was servicing a boiler out of town. 10:58 am, I receive a call from Julie, rudely asking if anyone was planning to meet the technician at rental 2. I explained to her that we were informed by Michael that it would likely be closer to 11:30. She rudely replied," I told your wife that the technician would be there at 11". I told her that I understood but 11 was not the last time communicated to us. I asked if the technician was there and told Julie that I could be there in 10 minutes, she replied yes. I left the house immediately, at 11:06 I get a voicemail that the boiler technician had other appointments and could not wait. I arrived at rental 2 at 11:09 to find the technician had indeed left. Spoke with Julie as to why they were unable to wait 10 minutes. I was told that their technicians don't wait and that he had other appointments. But the window was from 11-12? My issues: * This was not the first time we'd been met with rudeness from Julie but our experience with Michael and the service had always been positive which is why we continued to use Grayco. They knew that the boiler was not working and that we had tenants in the home without heat. This put us in a position to have to scramble to find someone for service mid-day on a Friday. Thankfully, Summers was able to send out a technician to assist us. They even sent a message saying that they were on their way even though we had a scheduled time to meet. * We waited for 40 minutes for service at our home, yet they couldn't wait 10 minutes for us to arrive at rental 2. Apparently, their time is more important than everyone else's time. * Oddly, we received an invoice for service at rental 2. * We've purchased 2 HVAC systems from them and had them out on multiple service calls for other properties. I find it extremely disappointing that they couldn't wait 10 minutes for a repeat customer for a service window scheduled between 11 - 12. Needless to say, we will no longer be utilizing their services!!

Grayco is the only company I will call. Professional, respectful and responsive are words that I…read moredescribe every time I call. They have never tried to up sell anything to me or make me pay for services I didn't receive. I had a warranty issue with a product, and they worked with me to resolve it much to my satisfaction. There are lots of companies in our area that provide HVAC work, but I trust Grayco to fix it and be fair.

The electricians showed up on time and completed their service to install my EV charger and only a…read morecouple of hours

Great service and always very responsive in emergencies. Had furnace quit working awhile (years…read moreago) back and they were out to our house in less than an hour. We also updated some plumbing and they were here doing that for us too. Great place! The plumbing did take a couple of days, but he did an excellent job!

The people at Klaus Plumbing are outstanding . Their service and installation are the best. Never…read morehad a problem with the people or their work . Highly recommend Klaus Plumbing.