We have had Bratchers service out multiple times over the last 12 years. Calls were made on gas furnace, gas fireplace, and on a geothermal in floor heating application. At one point, we even had them on a contract for a couple years for a flat rate preventative maintenance program. All times the appointments were made and kept perfectly. All services calls were diagnosed correctly and completed right the first time. The technicians did an excellent job of explaining why they did what they did and showing the before repair and after repair differences. I will continue to use them. read more

Bratcher Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Normal, Illinois

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Called to inquire having my HVAC checked before the winter. They offered service for mid January. Glad they appear to be doing really well but two and a half months later would defeat the purpose. read more

Courteous tech who was willing and able to answer several questions. Bratcher has kept this geothermal system operating for 24 years.

Excellent customer service skills and knowledge of my HVAC system. I appreciate knowing everything is taken care of. read more

Got service the same day we requested it! Outstanding! Tech (John) was friendly and professional. Well done, Bratcher!

Had a great experience with Nick B. Very knowledgeable and straight forward. Will continue to use Bratcher

Bratchers has been our "go to" for 12 years with our geothermal heating and cooling. They are so professional and respectful and are very quick to come out and check things out and fix anything that needs fixing. I also appreciate how they explain things respectfully to me considering I don't know much about the system. I never feel as though they are trying to sell me something I don't need and I never feel uneasy having them in our home. Also, I think it's unique in this day and age to have the same technicians year after year. A "shout out" to John and Brad for their incredible service over the years. We highly recommend Bratcher's! read more

Have used them for service. Chose them for new HVAC system. Found them knowledgeable, efficient and courteous. They explained options and did not try to oversell. Installation was done in one day with no mess. Operations were explained and they did not replace an existing humidifier which just needed rewiring, thus saving me $500. They also processed rebates and registered my waranty. I would definitely recommend Bratcher. read more

I called Bratcher out because I had no heat and had just been told by another vendor the entire furnace needed replacement. The Bratchers tech found the fault and resolved it for nearly nothing beyond the cost of the service call. When I need a new furnace I am calling Bratchers. read more

Had a new HVAC installed and the whole process with Bratcher was smooth! The install guys were awesome, helpful and cleaned up better than I could have expected. Recommend! read more

my parents used to get great service from Bratcher. Times have changed. While they are quick to respond (big plus) their on call nighttime techs don't seem to know what they're doing. This is (now) my third service call in less than two weeks. Night tech seemed to just guess the issue. The situation is worse now than what it was two days ago. Very frustrating and awaiting a third service call "sometime this afternoon" as I work from home in a 56F house. No bueno! read more

Bratcher's is professional and knowledgeable. They arrive on time and spend as much time as needed to address my issues.

We had Bratcher come out and take a look at our fireplace. They concluded that the fireplace was in good shape and it had a faulty wall switch in why it wasn't working. The technician was great and I asked about getting a remote and he had one on his truck. He installed it and we are good to go! read more

We have had a horrible experience with this company and this Lennox product. We had to replace the evaporator coil at two years and ten months later it is not working again. Customer service is severely lacking as well. I wish it wasn't under warranty so I could go with someone else. read more

We had a new AC and furnace installed about 6 months ago. They were efficient, reliable and reasonable. We just had first inspection which they offer free the first year and the technician was great. We were impressed with this company in the past and are impressed now. read more

The furnace in my home that I just bought 11 months ago was blowing cold air when the heat was on. Their rep was able to get it working quickly. He was super professional and explained everything which made me feel better since you never know what you're gonna get when you buy a house built in 1953. Also, the scheduler was super nice and fun to work with on the phone. She's awesome! read more

Bratcher is AWESOME! Incredibly organized, professional to the max and they know their business! Installed a new AC and Furnace and humidifier in 6 hours. And came back 6 months later for semi-annual maintenance! Get the maintenance package! Worth every penny. read more

We've relied on Bratcher for over 25 years. Our technician, Erik Hernandez, completed the recent heating service. He's extremely thorough and professional. Erik arrived on time, used disposable shoe protectors and and was dressed professionally. He explained the results of his inspection and what maintenance steps he performed. Hope to see him in the Spring! read more

Been without working air for 3 weeks now. First technician came out did NOT do a thorough job air worked for a few hours. Second time the company came out they said we needed a new coil replaced that and air only worked once again for a few hours. Third time they came out they found that the first technicians missed mistakes which had made a lot of things go wrong with the outside unit so we was told it would be fixed the following day. Today they did not show up however called to say that we would now have to wait 2 more days before they will even fix what they screwed up. So irritated and after it's fixed I will NEVER use this company again and will suggest that anyone else don't either. read more

AWESOME! First hot day of the year and my central A/C is out of commission. I called Bratcher Sunday night and left a message. They called back Monday and let me know that they would get to me that day but it would probably be late - like possibly after 10:00 p.m. Like me, many others in town had the same unfortunate A/C experience. They called several more times during the evening to let me know the status of the tech. He arrived at 10:45 and was done at 11:50. AND didn't charge me an 'emergency charge'. read more

Think twice about hiring Bratcher: after reading many great online reviews and doing a ton of due diligence, we selected Bratcher to replace our aging geothermal unit and a reserve hot water heater tank. At first everything seemed great...a responsive, knowledgeable salesperson, all needed items in stock, and a quick installation timeline. However, when the installation began, things quickly went downhill. I learned from one of the installers (luckily) that the plan was to install four separate thermostats throughout our home to accommodate the four heating and cooling zones, and that there was not a central way to control them (a feature that we had with our old system). Instead, we would have to run all over the house, upstairs and down, to individually adjust each unit. I indicated that this was not going to be acceptable. The installer talked to the salesman, who contacted me. He offered a solution that would, naturally, cost an additional $800, which I agreed to in order to get the job done right (the additional amount eventually listed on the bill was $900, not $800, another Bratcher oversight / mistake). The rest of the installation proceeded seemingly normally. (And a quick aside to offer lots of praise for BJ and the other installers, they worked hard and solved numerous issues along the way). Later that night numerous problems developed: low water pressure, hot water quickly running our during showers (never had happened before), and the worst...the heat did not work as the temperature dropped to around freezing. We could only run the emergency heat to warm the house...all electric and very expensive to do for over 48 hours. I contacted the salesman to let him know. He indicated he would come to the house to check on things, and never arrived. He did come out the following Monday with a technician and they made some changes that finally produced heat. I learned later that week that he had abruptly resigned from the company. In the two weeks sense, BJ came back out to the house to check things out (nice guy, helpful as always). We chose to hire a plumbing company that we trust more than Bratcher (at additional expense) to further check things out. Between the two companies most issues have been resolved, but we still have greatly diminished hot water while showering. But I have no confidence that Bratcher can get it resolved. A manager at Bratcher has been in periodic contact with me over the past few weeks. Although he seems friendly enough, there has never been a "hey, we're sorry this happened to you", or an offer to perhaps reduce the bill a little for our inconvenience due to the issues that they caused, like no heat for a weekend, etc. (and this is a $27,000+ project). I now really regret that we chose Bratcher, and that we will be tied to them going forward for maintenance and warranty service as needed. So think twice, maybe three times, before choosing this company. read more

Christina serviced our furnace before the cold winter weather arrived. She was extremely professional and shared several ideas with us to be certain that we experience a warm winter season in our home. We look forward to her visit in the spring to make sure that our Lennox air conditioning system is ready to face a hot Illinois summer. read more

I didn't receive any notification that my maintenance contract was expiring. I did receive a card saying to schedule fall maintenance which I did. At no point when scheduling appointment did Bratcher rep say you need to renew your agreement or you'll be charged $148 for furnace inspection. Maintenance agreement for both furnace and AC was only $165. I was charged $148 for furnace inspection because I'm not renewing my annual contract. Seems underhanded to me. I've been happy with Bratcher but now have a friend that can perform these services - no need for an agreement from Bratchers. read more

John, from Bratcher came to our home a couple days ago to look at a gas furnace that stopped working. He found the gas valve on a 7-year old Bratcher furnace failed. Now, I know Bratcher doesn't make their own furnace, it's really a Lennox product. Why a company would put their name on another company's product is beyond me. Oh well, back to our repair experience. He replaced the gas valve in less than 40 minutes, and repaired the unit. I was charged over $600 for this repair. Come to find out later that the O.E.M. part is only $125 at most supply shops. so, I got charged about $500 to change a $125 part, and it only took about 40 minutes. While I appreciate the furnace is fixed, I just think we got gouged for the service. I just wanted to post this review so others will have another data point when choosing their appliance repair service. read more

Be aware of outrageous price hiking of products. Sure they quote you the price before doing the work but unless you have internet handy to look up part prices you can't trust them. $50!thermostat ended up being $250 to install and $85 service diagnostic fee. Learned my lesson and will never use them again. read more

Saved us a ton over competitors on a new compressor and coil. Very prompt, friendly and responsive. Big shout out to Dan, our salesperson who answered all of my questions during and after the quote and install. read more

Technician Shawn did a great job of annual maintenance on furnace and humidifier. Will service A/C unit in spring 2023. Technician was scheduled for 1 pm, and he called a little early to see if it was ok for him to come early. Always happy with Bratcher services, and highly recommend them. read more

We have a child with special needs and they made it a point to get out to our house quickly, even after business hours, to make sure to keep our child safe (he seizes if he gets too hot). Our tech, Matt, was professional and kind. A couple weeks later we heard a different noise come from the unit and I called, after business hours, left a voicemail (it was cool enough outside, so we didn't need them that night) and they called me back immediately after opening the next morning. They even offered someone to come out right then or we could wait a couple of hours for our sane tech, Matt. We chose to wait for Matt. He fixed it right up at no charge to us. They are a quick, responsive team, and they stand behind their work. We highly recommend them! read more

I've been a Bratcher customer for about 2 years. I've been very pleased with their service. The technicians I have encountered have been knowledgeable and will take the time to explain the work they are doing. read more

I had an old furnace that wouldn't run. It was late, but I got quality help and advice without any unnecessary services. They got the heat running without any fuss. Now when I say, "I got a guy." I'll be talking about Bratcher. read more

We have used Bratcher to service our aging AC/Furnace since we moved into our house over four years ago and they have always been prompt, professional, and done a great job. We knew our AC unit was on life support and sure enough on one of the hottest days of the summer, it stopped cooling the house. I contacted Bratcher first thing Monday morning and Todd came out by around noon to present our options. Luckily, there was a cancellation and a crew was here and installing the new unit by 1:30 p.m. Jeremiah and Zach were friendly and very professional and got the job done by just after 5 p.m. We were elated to have a cool house again and can't thank Bratcher enough for their quick response. We will definitely continue to use them for any service and preventive maintenance and would recommend them to anyone wanting a great experience. read more

My air conditioner bit the dust on the HOTTEST day of the year so far. Looked online and had another company come out. Took 2 hours to diagnose and tell me the compressor was dead, then tried to sell me on an expensive complete replacement saying the part may not be available, etc. It's been more than a week and no response from them. Called Bratcher last night, they came 30 minutes ago, and guess what? My air is on and popping! (that means working well). Special shout out to Ryan and Jordan, my AC angels! read more

Bratcher has been our air conditioning and heating service provider for more than two decades. We have been very happy with their service and their professional technicians. They are always reliable and friendly. They communicate well and stand by their workmanship. Bratcher is the best! read more

We've dealt with Bratcher Heating and Cooling for over 30 years and always a great experience! They're always prompt and courteous and knowledgeable. We recommend them! Don & Sue Sutton read more

Matt C has been our service tech for at least the last year. He does all our regular maintenance and has fixed our air conditioner. This past week I called to schedule service because our gas fireplaces would not start. As always, Matt was efficient and got them working after driving back to the office to get the new parts. I am always impressed with the office staff and the techs. Deb C read more

I called this morning (Friday) about getting our A/C looked at, not thinking that we would even be able to get an appt until the following week. But they were able to get us in today! I really appreciated the email updates about when a technician would be coming too. Steve was very thorough and polite, and he even let my sons (who love tools) help him during the service. Thank you for a great experience and helping us to be cool again! read more

They had to come out 3 times to fix a problem and after the third time it still wasn't working properly. Each time they came out, we had to wait at least a week for them to get the supplies the needed supposedly. During that time we had no heat when it was still 30-40's outside. We went a total of one month with no heat in our house with these temperatures. They didn't compensate us for the long wait to have the issues fixed with no heat. They actually told us to use space heaters until they could fix it and didn't prioritize our needs at all. We've since had another company come out and fix our issues no problem. The person I dealt with at Bratcher was also rather rude to me when I call to inform them that we were still having issues after the second time they came out. The person didn't believe me and was going to make us wait until the following week to come out and fix it. Every time they "fixed" something we had more problems when they left than we did before they "fixed" anything. I would never recommend this company for any heating/cooling needs. read more

I called last night and they return my call first thing in the morning. Mike came out and did a great job. I was impressed with the professionalism and knowledge and they showed me a few things that I may want to keep an eye out for in the future. I will definitely use them again. read more

Not such a great experience. Had ordered a humidifier cleaning. The gentleman came and explained that our unit is steam and that the operator mistakenly thinking it was a passive unit. He said that they charge more for cleaning steam units and it falls out of his expertise. I mean he's nice and courteous and did try. However, during the process, I noticed he doesn't really know much about it. I had to show him how to take off the unit as I had tried to clean it before. He then proceed to ask for white vinegar, which luckily, I have a bottle. Unfortunately the little bottle I had wasn't enough to clean the aged mineral deposits that has formed on the coil. Without anything else, he said he couldn't do much. He took down the unit and asked me to buy some more vinegar or lime away to submerge the entire unit for a long time and put it back up there myself. None of this isn't on the manual which I could've done myself let alone the hassle putting the unit back on. Although he didn't charge me "extra", he really came unprepared. I mentioned mineral deposits when I called so I am surprised the guy didn't have any chemical in his truck and just came bare handed. I'd rather he tell me straight he couldn't do this job and walk away vs charging me $68 for a job I have take care of most of the material and labor. Some guy called me after I posted a review, telling me not to clean it with Lime Away myself and that he'd give me an answer in 3 days. It's been over a month and nothing. They pretty much broke the unit which the service guy that came said should have cost more than $1000 to install. Guess I'll be fixing it myself now. read more

Terrific, honest service. Made a service call on one of the hottest days of the year within 30 minutes of my call. Could have easily convinced me that my 16 year-old central AC unit needed replacement. Instead replaced a switch for $80. When it's time to get a new unit, this will be the company I use. read more