The Grayco experience!!…read more Friday 11/8/2024 we had 3 appointments scheduled for furnace and boiler services. The first appointment was schedule for our home at 8:30 am (no window was provided). The second appointment was scheduled for between 9am -11am for rental 1, and the last appointment was scheduled for 11am to 12 at rental 2. Michael the technician and I believe part owner arrived at our home around 9:10am. Performed the service, provided information on the systems and was very professional and enjoyable to talk with. As Michael and his assistant prepared to head to rental 1, he informed my wife and I that he would be servicing rental 1, then heading to another service call then he would plan to meet us at rental 2 with the boiler technician. He stated that we would likely be closer to 11:30 due to a service call he had between rental 1 and 2 and that the boiler technician was servicing a boiler out of town. 10:58 am, I receive a call from Julie, rudely asking if anyone was planning to meet the technician at rental 2. I explained to her that we were informed by Michael that it would likely be closer to 11:30. She rudely replied," I told your wife that the technician would be there at 11". I told her that I understood but 11 was not the last time communicated to us. I asked if the technician was there and told Julie that I could be there in 10 minutes, she replied yes. I left the house immediately, at 11:06 I get a voicemail that the boiler technician had other appointments and could not wait. I arrived at rental 2 at 11:09 to find the technician had indeed left. Spoke with Julie as to why they were unable to wait 10 minutes. I was told that their technicians don't wait and that he had other appointments. But the window was from 11-12? My issues: * This was not the first time we'd been met with rudeness from Julie but our experience with Michael and the service had always been positive which is why we continued to use Grayco. They knew that the boiler was not working and that we had tenants in the home without heat. This put us in a position to have to scramble to find someone for service mid-day on a Friday. Thankfully, Summers was able to send out a technician to assist us. They even sent a message saying that they were on their way even though we had a scheduled time to meet. * We waited for 40 minutes for service at our home, yet they couldn't wait 10 minutes for us to arrive at rental 2. Apparently, their time is more important than everyone else's time. * Oddly, we received an invoice for service at rental 2. * We've purchased 2 HVAC systems from them and had them out on multiple service calls for other properties. I find it extremely disappointing that they couldn't wait 10 minutes for a repeat customer for a service window scheduled between 11 - 12. Needless to say, we will no longer be utilizing their services!!

Grayco is the only company I will call. Professional, respectful and responsive are words that I…read moredescribe every time I call. They have never tried to up sell anything to me or make me pay for services I didn't receive. I had a warranty issue with a product, and they worked with me to resolve it much to my satisfaction. There are lots of companies in our area that provide HVAC work, but I trust Grayco to fix it and be fair.

My furnace motor froze up during a deep freeze when we hit -22 air temperature. I called Chad with…read moreAlbertson's Heating and Cooling early in the morning and he answered and was able to come out right away. He stopped by to pick up the parts we needed for replacement of the motor and showed up within the hour. Chad is very knowledgeable and friendly. I really appreciate his service and I highly recommend him if you are having any furnace issues. Chad's rates are much better than calling the "Big Name" HVAC Company that I did in the past. So if you are looking for great personal service at a good rate call Chad for your HVAC he will treat you right!

Great service and always very responsive in emergencies. Had furnace quit working awhile (years…read moreago) back and they were out to our house in less than an hour. We also updated some plumbing and they were here doing that for us too. Great place! The plumbing did take a couple of days, but he did an excellent job!

The people at Klaus Plumbing are outstanding . Their service and installation are the best. Never…read morehad a problem with the people or their work . Highly recommend Klaus Plumbing.

I had a new A/C unit installed. This was my first experience with Covenant. From the first phone…read morecall to the last goodbye they were very professional, considerate, polite. I had 3 different companies give me estimates. I went with Covenant for timing, coverage, service and cost. I will call them first for other needs in the future!

Check your paperwork before you agree to purchase. When I was shopping for a Geothermal installer I…read morehad narrowed it down to Covenant Heating and Cooling and another local company. Everything was close except; the other company was offering a 20-year warranty for their Geo system. The salesman from CHC told me that he would throw in the 20-year warranty if I went with them. (The extended warranty was available by the Bosche at an additional fee) and CHC said they would pay for the upgrade. At the same time, we also had an internet accessible Honeywell thermostat, Honeywell electronic air cleaner and a Carrier humidifier installed. After the first year we had the annual maintenance performed. That was when we discovered that the air cleaner was obsolete and filters were only offered by a third party. The 3rd party filters don't seem to be working, (due to excess dust on the furniture). Recently the outside sensor for the thermostat started eating batteries. The first batteries lasted for more than 4-years. The new lithium ion batteries since then only last about a month. I contacted Honeywell and they said the installer would need to contact them since they installed the unit. Although Honeywell has a 5-year warranty, CHC does not honor the warranty. They only warranty it for 1 year. With all of this, I thought I should check to ensure that I have the 20-year warranty that I was told that I was going to receive. Surprise.... they have no record of the offer by the salesman. Lesson learned: no matter how nice the salesman seems, make sure you get it in writing and although the manufacture has a good warranty, make sure your installer backs the warranty.

They came for a safety check on our new furnace for a rebate. They are always great people and…read moreknow what they are doing.

I have used this company for years and always found them to be dependable, reliable, and…read moreprofessional.

Just had my winter furnace check. I have to say I was so impressed with Roger and I plan to…read morerequest him everytime! I have NEVER had anyone spend so much time and effort. As a healthcare professional for 40 years I can certainly appreciate a job well done and Roger definitely did an excellent job! He patiently answered all my questions, replaced a part, and even checked the batteries in my thermostat. Anyone needing a furnace check you need to ask for Roger!!