We just moved to the area and bought a house. We had an issue with our AC thermostat on a 90…read moredegree day. I called Summers after being told by a couple other places they could help me in 3 days. The next 3 days we're going to be in the 90's. Summers said they could come out that day! They figured out the problem and did a temporary fix so we could get AC over the weekend and came back on Monday with the part needed to fix the furnace (prior owners HVAC guys did some ridiculous wiring that caused the issue). We also had them come back and replace 2 outside faucets and a leak in our ceiling from the water supply. Everything works great! They were on time or called to let me know they were running behind. I recommend Summers!

Called them for a relatively minor issue that I wasn't comfortable doing myself and they came out…read morethe same day. Resolved it and were on their way in under an hour. Will definitely use them again.

By far the best experience we have had in Bloomington-Normal when dealing with a plumber. Shane…read moreand Seth were professional, explained everything, were thorough, and did an excellent job. Great value and a leader in the industry in our community.

For the second time I called Covenant to help with an emergency problem and was told I'd have to…read morewait 5 days for someone to be able to help. The problem was toilet-related and I have only one bathroom. I do not need a plumber who can't help with emergencies!

We have had Bratchers service out multiple times over the last 12 years. Calls were made on gas…read morefurnace, gas fireplace, and on a geothermal in floor heating application. At one point, we even had them on a contract for a couple years for a flat rate preventative maintenance program. All times the appointments were made and kept perfectly. All services calls were diagnosed correctly and completed right the first time. The technicians did an excellent job of explaining why they did what they did and showing the before repair and after repair differences. I will continue to use them.

Called to inquire having my HVAC checked before the winter. They offered service for mid January…read more Glad they appear to be doing really well but two and a half months later would defeat the purpose.

Appreciate W.M. Masters' reply, but need to fact check a few things. I never denied…read morethere was a leak, refrigerant needed to be added to the system. So, there's a small leak somewhere. That's when I told him I would try to get another year or two out of the coil. Never blamed him for causing another leak, just asked him to be careful handling the tubes because we don't want another leak. Only reason I'm posting this review is because of the a-coil rust. Like you said, I was there when he removed the access panel. I saw no rust anywhere on the coil. He said he noticed the rust. Well if he did, he didn't say anything about it. If it was rusted as shown in the pictures, nobody would have attempted to do a leak test. You would have said your a-coil is shot and needs replaced. Again, never brought it up. Also, never saw you wipe the sprayed liquid off the coil, you just put back on the access cover. All I know is the front of our a-coil is seriously corroded, only the part that was sprayed. Everywhere else on the coil looks new. I wasn't expecting anything out of this posting other than to share my experience with others so they can make an informed decision when looking to hire a company. They certainly can believe what they want. I hold no bad feelings toward W.M. Masters. Cory is a nice young man, and was very respectful. I probably made him nervous following him around like a shadow. Guess I would be too. It's just that we got burnt before by a company charging for work never done. Just wish that the coil was rinsed off of that leak spray before replacing the access panel. Looks like we'll be replacing our AC system sooner than we originally thought.

Awful, awful, awful. Spent $7000.00 on a tankless hot water heater and return plumbing. Although…read morethe initial install was fine, they did not go over how to turn up the hot water. My wife and I had to crank the hot water heater all the way up just to get a reasonable level of heat. The install tech said everything I needed to adjust the heat level was in the documentation. IT WAS NOT. I went to Wm. Masters to tell them that I needed help/instructions on how to get the heat over 120 degrees. They told me that I would be charged a service call for any help I needed after the technician left. I wish I could pull the whole unit out and go to someone else. These guys do the absolute minimum to install and get out of your house. I will never use them again.

Had a burst hot water heater, they were fast and had my new tank replaced before the weekend,…read moresaving me from cold showers for a weekend. Also fixed my supply shutoff valve, the cost of which was less than a "service fee" that another local company tried to charge me. Neighbors vouched for and have been using Redbird for years and so will I.

Good luck with overpriced not quality work from a rude owner. Wouldn't let them touch anything I…read moreown.

They only charge $80 for a call, I've had great experiences whenever I call Jack at Advantage…read morePlumbing!

They always answer the phone and are ready to help. I have had them come 3 times for different…read morethings and its quick friendly service at a great price!

We were waiting for our usual plumber to install a dishwasher and sink faucet when he came down…read morewith covid. I friend suggested this guy- now called pipe works- they used 3 years earlier so I called and the woman said they would be there tomorrow morning. 2 guys came in fancy new trucks. Installed the dishwasher-we were totally ready with everything out and a clean area to work. Took them 10 min. then installed the faucet. Used a clean canning jar and a clean towel from my counter to collect and mop up water. Took 20 min. Made a big mess and charged us $505.00 for less than 35 min. work!! Very cocky!! Never, never again!! Also refused to change 30 yr. old water hoses we had purchased for the dishwasher. Dee Anderson

Called them out to rod the drain. Two plumbers came, a tall thin friendly guy, and a short smug…read moreguy with an attitude. They couldn't work the rodding machine in and told me it was because my foundation had shifted and the drain pipe had broken and offset. Quoted $3500 to fix it plus the cost of busting up my driveway. Turned out the drain pipe was fine. With about 30 seconds of looking right where the plumbers were, I noticed the real problem. The bottom 10' of my CI stack had cracked. $250 and 2 day's labor including drywall, I fixed it myself.

Great and reliable service. Technician was on time, nice to work with, and worked quickly.read more

Kitchen sink was old and leaking. It got worse and they were able to come out later that afternoon…read more I sent them photos of the sink, was able to go purchase two faucet options; and he installed it by 5:30 pm that day. Great relief!! Works like a charm ever since!

Rob did an excellent job fixing the leak issue and reasonably priced. Highly recommendedread more

I've done my share of plumbing, so I know professionalism when I see it. I would highly recommend…read moreR Maquet. Rob and Justin were great. I had 4 quotes for the replacement of a hot water heater and their quote was a fair price and quality was exceptional.

I didn't buy my water filter from a box store. I did my own research and made an educated…read morepurchase. Like I said in my first review, Culligan never upgraded our Culligan 15 year old 3 stage water filter. Technology is always advancing. As is my new 5 stage water filter.

We were notified a few days before our June delivery that the schedule was being changed and we…read morewouldn't get water for over a week due to a driver accident. Then they moved from monthly to every other month and as a result, we now have to wait 5 more weeks. We live 13 miles outside the city limits of Normal. I wouldn't recommend Culligan of Bloomington. They are unreliable.