After trying multiple companies prior to working with Summers, the contrast in quality was night…read moreand day. Unlike every other company in the Bloomington-Normal area, they never try to upsell you or fabricate findings just to make a sale. I also appreciated that they respect boundaries--there are no pesky follow-up calls from managers trying to badger you after you've already said no. Summers is truly genuine, cares about their customers, and treats you like family. Plus, their technicians are excellent. I have two HVAC units and a split unit, and the price is unbeatable with the quality of service. To stress again, they will not bother you for sales or services you do not need.

We just moved to the area and bought a house. We had an issue with our AC thermostat on a 90…read moredegree day. I called Summers after being told by a couple other places they could help me in 3 days. The next 3 days we're going to be in the 90's. Summers said they could come out that day! They figured out the problem and did a temporary fix so we could get AC over the weekend and came back on Monday with the part needed to fix the furnace (prior owners HVAC guys did some ridiculous wiring that caused the issue). We also had them come back and replace 2 outside faucets and a leak in our ceiling from the water supply. Everything works great! They were on time or called to let me know they were running behind. I recommend Summers!

Covenant was great! From the first phone call to the very end with the technician. We really…read moreappreciate their professionalism, knowledge, and kindness they showed the entire process. We will certainly be calling them back again.

Dayton & Quenton did an awesome and most thorough job at our home today…read more They were both very polite, helpful and methodical in their work!

We have had Bratchers service out multiple times over the last 12 years. Calls were made on gas…read morefurnace, gas fireplace, and on a geothermal in floor heating application. At one point, we even had them on a contract for a couple years for a flat rate preventative maintenance program. All times the appointments were made and kept perfectly. All services calls were diagnosed correctly and completed right the first time. The technicians did an excellent job of explaining why they did what they did and showing the before repair and after repair differences. I will continue to use them.

Called to inquire having my HVAC checked before the winter. They offered service for mid January…read more Glad they appear to be doing really well but two and a half months later would defeat the purpose.

I have used them for years. Started when their A/C technician, Brad, was working on house across…read morethe street and, when he was done, asked him a question and got a (free) extended and thoughtful reply. They do good work (we have used for furnace, A/C, and plumbing (real like plumber Mike). Huge plus: they give you a very narrow window of time when they will show up. If they say they'll be there at noon, they are there at noon or you get a call if they are hung up, which rarely happens. None of this "We'll be there some time in the afternoon" crap.

Appreciate W.M. Masters' reply, but need to fact check a few things. I never denied…read morethere was a leak, refrigerant needed to be added to the system. So, there's a small leak somewhere. That's when I told him I would try to get another year or two out of the coil. Never blamed him for causing another leak, just asked him to be careful handling the tubes because we don't want another leak. Only reason I'm posting this review is because of the a-coil rust. Like you said, I was there when he removed the access panel. I saw no rust anywhere on the coil. He said he noticed the rust. Well if he did, he didn't say anything about it. If it was rusted as shown in the pictures, nobody would have attempted to do a leak test. You would have said your a-coil is shot and needs replaced. Again, never brought it up. Also, never saw you wipe the sprayed liquid off the coil, you just put back on the access cover. All I know is the front of our a-coil is seriously corroded, only the part that was sprayed. Everywhere else on the coil looks new. I wasn't expecting anything out of this posting other than to share my experience with others so they can make an informed decision when looking to hire a company. They certainly can believe what they want. I hold no bad feelings toward W.M. Masters. Cory is a nice young man, and was very respectful. I probably made him nervous following him around like a shadow. Guess I would be too. It's just that we got burnt before by a company charging for work never done. Just wish that the coil was rinsed off of that leak spray before replacing the access panel. Looks like we'll be replacing our AC system sooner than we originally thought.

Good luck with overpriced not quality work from a rude owner. Wouldn't let them touch anything I…read moreown.

Had a burst hot water heater, they were fast and had my new tank replaced before the weekend,…read moresaving me from cold showers for a weekend. Also fixed my supply shutoff valve, the cost of which was less than a "service fee" that another local company tried to charge me. Neighbors vouched for and have been using Redbird for years and so will I.

They only charge $80 for a call, I've had great experiences whenever I call Jack at Advantage…read morePlumbing!

They always answer the phone and are ready to help. I have had them come 3 times for different…read morethings and its quick friendly service at a great price!

We were waiting for our usual plumber to install a dishwasher and sink faucet when he came down…read morewith covid. I friend suggested this guy- now called pipe works- they used 3 years earlier so I called and the woman said they would be there tomorrow morning. 2 guys came in fancy new trucks. Installed the dishwasher-we were totally ready with everything out and a clean area to work. Took them 10 min. then installed the faucet. Used a clean canning jar and a clean towel from my counter to collect and mop up water. Took 20 min. Made a big mess and charged us $505.00 for less than 35 min. work!! Very cocky!! Never, never again!! Also refused to change 30 yr. old water hoses we had purchased for the dishwasher. Dee Anderson

Called them out to rod the drain. Two plumbers came, a tall thin friendly guy, and a short smug…read moreguy with an attitude. They couldn't work the rodding machine in and told me it was because my foundation had shifted and the drain pipe had broken and offset. Quoted $3500 to fix it plus the cost of busting up my driveway. Turned out the drain pipe was fine. With about 30 seconds of looking right where the plumbers were, I noticed the real problem. The bottom 10' of my CI stack had cracked. $250 and 2 day's labor including drywall, I fixed it myself.

Called for service. The plumber called early to confirm and was supposed to be here at 10am or…read morethere about. At 1pm I called the guy that was supposed to do the work on his cell phone to see when he was going to be here. Had to leave a message. He never called back and never showed up. We called the office at 4pm after waiting for 6 hours. We were told the plumber they assigned was not going to get here. Unless we had called we never would have known what happened. The guy said I had an attitude problem and hung up on us. No more Kirby Plumbing. We have used them before but no more. Extremely unprofessional!

Great and reliable service. Technician was on time, nice to work with, and worked quickly.read more

Rob did an excellent job fixing the leak issue and reasonably priced. Highly recommendedread more

He came to look at my house and said he would sent me a estimate to email the next day never got…read morewaited a few days called him back no answer few days later he called said he would sent it the next day and never did had to get somebody else very professional!!!

Unprofessional and violent. Two people showed up at my house 5 hours after the appointment time…read more They were attempting to explain how they didn't like my insurance company and didn't want to do the work. I told them to leave. One of the employees refused to leave and got belligerent. His co-worker had to force him to stop yelling at me and get off my property. Absolutely unacceptable behavior.

Buyer beware! I'd…read moreoriginally written a stellar review for their first visit when we hired 5-Star to fix our outdoor AC unit. They provided a quote, did quick work and the fan roared to life, but it was March and still cold out. I thought Rodney worked miracles and brought that old AC unit back to life. He just fixed the fan and didn't fix the coolant. The first hot day in May and our house is 84 degrees. We thought so much of his work ethic that we hired him a 2nd time in April to install a whole house filter and 1 sink RO system I'd purchased from the manufacturer. He said he had never done an install like that so he couldn't estimate a price. He sold me on one copper pipe "to avoid sediment" then overbuilt the whole thing out of PressPro copper, which is a do-it-yourself way of plumbing if you aren't skilled at Brazing or Soldering. Since there was no estimate or contract, I had assumed it was under $1,000 as per IL Consumer Protections limits. That night after the family evening showers, I discovered 3 leaks in the whole house system and the RO systems auto shut off didn't work. At 9:30 pm that night, I received a $5,600 bill. They "offered payment plans" which actually was a high interest 3rd party loan (18-21%). When checking the bill, I was charged for an extra tech who they claimed was a "high school student who will apprentice after graduation" the full $920 per person for 8 hours. They were only there 5.5 hours. The invoice charged $111.74 per 5 valves when the system only required 3. When I googled the serial number on the valve, they retail less than $30. I assumed it was a late night typo, giving him the benefit of the doubt. His response quickly changed that assumption. We went back and forth for a few emails and he eventually agreed to remove 2 hours of travel time and the 5 valves at cost as long as I paid cash. He also stated he would come out for free and fix the leaks and auto shut off if I paid cash $3,400 that day. I'd written up a contract on legal zoom stating that the cash payment is accepted as full payment. In exchange, I wouldn't be charged for the repair visit. I also put a clause in there that if it was fixed, I wouldn't post about this on review sites or social media. He refused to sign and instead tried to get me to sign a blank invoice. The exchange became heated. He had stated, "If I cant charge mark up, how can I make any money." He threatened to put a lien on my home and to get lawyers involved. He kept referring to the agreed upon amount as a down payment. At that point, I felt no longer safe with that much cash and no guarantees. I called law enforcement. We eventually agreed through their mediation that I would sign the receipt. The cash was counted. He was supposed to write "paid in full for all parts and labor" on the invoice. He just wrote "paid" so before I signed, I wrote "for all parts and labor." He received the receipt back, called me petty, crossed "all parts and labor" out and ran off with the money. The comment, "If I don't charge mark up, how do I make any money?" really stuck with me. I went through the invoice line by line and discovered 200%-300% mark up on supply house parts. Rodney also left a Menard's bag with the packaging in it so I was able to find the exact costs and was charged 500%-600% mark up for electrical supplies. I had to take a max loan on my 401K, my whole tax return and summer seed money for my small business, which was effectively shut down this season because of his dishonesty. We are left with no AC, 3 leaks directly into our foundation, and an RO system that runs up our water bill.