We just moved to the area and bought a house. We had an issue with our AC thermostat on a 90…read moredegree day. I called Summers after being told by a couple other places they could help me in 3 days. The next 3 days we're going to be in the 90's. Summers said they could come out that day! They figured out the problem and did a temporary fix so we could get AC over the weekend and came back on Monday with the part needed to fix the furnace (prior owners HVAC guys did some ridiculous wiring that caused the issue). We also had them come back and replace 2 outside faucets and a leak in our ceiling from the water supply. Everything works great! They were on time or called to let me know they were running behind. I recommend Summers!

Called them for a relatively minor issue that I wasn't comfortable doing myself and they came out…read morethe same day. Resolved it and were on their way in under an hour. Will definitely use them again.

Platinum Plumbing was unable to do what I needed and wanted, but Ethan was one of the most thorough…read moreand knowledgeable professionals I have ever dealt with. I would highly recommend Platinum Plumbing, and would not hesitate to call them again, myself,

Best plumbers you'll find in Bloomington! We always request Ethan. He is a top notch person and…read morealways gives us a great explanation of the work needed and offers us options for the work.

We will only use Logsdon Plumbing and HVAC for our plumbing and HVAC needs. Colton has helped us…read morethrough a couple of emergencies with a very quick response. He listens to our needs, is incredibly professional, friendly and takes the time to answer our questions and explain things to us. When it comes to customer service, Colton is at the top! We couldn't be happier, thank you Colton! See you on the next project!

I got a call from a tenant in a rental I own that the bathtub lever to drain the tub had broken…read moreoff. I knew it was "after hours", but I gave Logsdon Plumbing a call. I left a message and they called back within 15 minutes. They indicated they would be onsite at my rental to make repairs at 8 AM the next morning. Can't ask for much more than that!!! They are available, they are very capable in their trade/they have a very quick response time/ they do good work. They get 5 stars on every level. Susan

Greg has replaced pipes and toilets in a prompt, courteous manner. the work he does is done very…read morewell.

Unprofessional and Unreliable…read more We needed work done in our basement bathroom in an older home. Initially, Greg was polite and accommodating. He sent his apprentice to provide a bid, which seemed reasonable, so we scheduled the job. On the day of the appointment, Greg called, bombarding me with complaints and questions about the job--an immediate red flag. It became clear that his apprentice had never followed up after the bid, leaving Greg unprepared. While I understand his frustration, it was not my responsibility, nor was it appropriate for him to take it out on me. When he arrived, he took one look at the bathroom and refused to do the job as discussed, claiming it had been underbid. His demeanor was dismissive, rude, and unprofessional. When I pushed back against his snarky attitude, he escalated the situation further, accusing me of being out of line. At that point, I made it clear we would not be moving forward and asked him to leave. I would never recommend him to anyone. A professional should handle their own staffing and pricing issues without taking their frustrations out on clients. This experience was completely unacceptable. The only positive takeaway is that my wife and I both work at Menards, where we frequently get asked for contractor recommendations. Next time someone asks for a plumber, I will be very clear about who not to recommend.

Rob did an excellent job fixing the leak issue and reasonably priced. Highly recommendedread more

I've done my share of plumbing, so I know professionalism when I see it. I would highly recommend…read moreR Maquet. Rob and Justin were great. I had 4 quotes for the replacement of a hot water heater and their quote was a fair price and quality was exceptional.

Appreciate W.M. Masters' reply, but need to fact check a few things. I never denied…read morethere was a leak, refrigerant needed to be added to the system. So, there's a small leak somewhere. That's when I told him I would try to get another year or two out of the coil. Never blamed him for causing another leak, just asked him to be careful handling the tubes because we don't want another leak. Only reason I'm posting this review is because of the a-coil rust. Like you said, I was there when he removed the access panel. I saw no rust anywhere on the coil. He said he noticed the rust. Well if he did, he didn't say anything about it. If it was rusted as shown in the pictures, nobody would have attempted to do a leak test. You would have said your a-coil is shot and needs replaced. Again, never brought it up. Also, never saw you wipe the sprayed liquid off the coil, you just put back on the access cover. All I know is the front of our a-coil is seriously corroded, only the part that was sprayed. Everywhere else on the coil looks new. I wasn't expecting anything out of this posting other than to share my experience with others so they can make an informed decision when looking to hire a company. They certainly can believe what they want. I hold no bad feelings toward W.M. Masters. Cory is a nice young man, and was very respectful. I probably made him nervous following him around like a shadow. Guess I would be too. It's just that we got burnt before by a company charging for work never done. Just wish that the coil was rinsed off of that leak spray before replacing the access panel. Looks like we'll be replacing our AC system sooner than we originally thought.

Awful, awful, awful. Spent $7000.00 on a tankless hot water heater and return plumbing. Although…read morethe initial install was fine, they did not go over how to turn up the hot water. My wife and I had to crank the hot water heater all the way up just to get a reasonable level of heat. The install tech said everything I needed to adjust the heat level was in the documentation. IT WAS NOT. I went to Wm. Masters to tell them that I needed help/instructions on how to get the heat over 120 degrees. They told me that I would be charged a service call for any help I needed after the technician left. I wish I could pull the whole unit out and go to someone else. These guys do the absolute minimum to install and get out of your house. I will never use them again.

The Grayco experience!!…read more Friday 11/8/2024 we had 3 appointments scheduled for furnace and boiler services. The first appointment was schedule for our home at 8:30 am (no window was provided). The second appointment was scheduled for between 9am -11am for rental 1, and the last appointment was scheduled for 11am to 12 at rental 2. Michael the technician and I believe part owner arrived at our home around 9:10am. Performed the service, provided information on the systems and was very professional and enjoyable to talk with. As Michael and his assistant prepared to head to rental 1, he informed my wife and I that he would be servicing rental 1, then heading to another service call then he would plan to meet us at rental 2 with the boiler technician. He stated that we would likely be closer to 11:30 due to a service call he had between rental 1 and 2 and that the boiler technician was servicing a boiler out of town. 10:58 am, I receive a call from Julie, rudely asking if anyone was planning to meet the technician at rental 2. I explained to her that we were informed by Michael that it would likely be closer to 11:30. She rudely replied," I told your wife that the technician would be there at 11". I told her that I understood but 11 was not the last time communicated to us. I asked if the technician was there and told Julie that I could be there in 10 minutes, she replied yes. I left the house immediately, at 11:06 I get a voicemail that the boiler technician had other appointments and could not wait. I arrived at rental 2 at 11:09 to find the technician had indeed left. Spoke with Julie as to why they were unable to wait 10 minutes. I was told that their technicians don't wait and that he had other appointments. But the window was from 11-12? My issues: * This was not the first time we'd been met with rudeness from Julie but our experience with Michael and the service had always been positive which is why we continued to use Grayco. They knew that the boiler was not working and that we had tenants in the home without heat. This put us in a position to have to scramble to find someone for service mid-day on a Friday. Thankfully, Summers was able to send out a technician to assist us. They even sent a message saying that they were on their way even though we had a scheduled time to meet. * We waited for 40 minutes for service at our home, yet they couldn't wait 10 minutes for us to arrive at rental 2. Apparently, their time is more important than everyone else's time. * Oddly, we received an invoice for service at rental 2. * We've purchased 2 HVAC systems from them and had them out on multiple service calls for other properties. I find it extremely disappointing that they couldn't wait 10 minutes for a repeat customer for a service window scheduled between 11 - 12. Needless to say, we will no longer be utilizing their services!!

Grayco is the only company I will call. Professional, respectful and responsive are words that I…read moredescribe every time I call. They have never tried to up sell anything to me or make me pay for services I didn't receive. I had a warranty issue with a product, and they worked with me to resolve it much to my satisfaction. There are lots of companies in our area that provide HVAC work, but I trust Grayco to fix it and be fair.

Ver efficient and fast! Would have them back for any plumbing I would need done. Fair price and…read morestayed within the estimate.

We had an outdoor faucet that had to be replaced, I contacted Ryan at RDH plumbing, he came out…read morefacilitated the repair in a timEly manner. The price was excellent and included the new frost free faucet. Very pleased, excellent job! If you need a plumber this is your guy!

They only charge $80 for a call, I've had great experiences whenever I call Jack at Advantage…read morePlumbing!

They always answer the phone and are ready to help. I have had them come 3 times for different…read morethings and its quick friendly service at a great price!

They came to replace my water heater during the Christmas season speedily and very nice guys. I…read morewould recommend Kurt and HOI Plumbing to everyone. Just a wonderful experience.

HOI Plumbing was great to work with. Kurt was prompt, friendly, very knowledgeable and answered…read moreall of my questions. He took his time and I was very pleased. I appreciated his quick reply to my service call and came out in a few days for a non-emergency issue. I will not hesitate to use HOI Plumbing again and I highly recommend giving Kurt a call.