This review is about Aer Lingus customer service and there AerClub, both of which are nonexistent .. I fly from the U.S. to Dublin in business class 4 times a year. When they introduced AerClub to replace Gold Club, I lost all my air miles. I called the AerClub number listed on their website - the number does not work, it's an invalid number. Called a number in Ireland; they told me they knew the number didn't work,and where working to fix it. Four weeks later, and the useless number is still listed on their site. I have sent emails to every contact provided by AerLingus. I even found the name and email of the Aer Club customer service manager and the CEO. Emailed them both, but no response - even worse, you don't get an acknowledgement that they even received your email. I even got onto British Airways, who at least responded, but just provided all the links and emails contacts at AerLingus who never respond. Very disappointed with this whole experience. It's unfortunate, the staff on the flights are excellent (would give them 5 stars), but customer service and management are badly letting the company down. Will have to find a different airline for m transatlantic flights, which is unfortunate. read more

Anyone who can praise Aer Lingus must have travelled on a different airline then the one I have travelled on previously and again just recently. We are told to be at the airport to check in 3 hours prior to departure ( Paris to Dublin). Dragging ourselves out of bed at an extremely early hour we arrived to find no stations for Aer Lingus are opened and a large queue of passengers lined up. The staff were rude, I, despite becoming a member could not pre book our luggage via the internet, charged 30 euros each for our checked in luggage. Cheap fares Huh, It is now the law that all taxes etc must be advertised with the cost of the fare. What about the hidden extras. Booked British Airline on fligh to London. Roomier seats, meals, drinks included (not instant coffe in paper cups) as well as entertainment and a more generous allowance of luggage also included. Interesting that Aer Lingus doesn't not allow any comments regarding lost or damaged luggage, or more importantly compensation. They are a grubby little airline. Glenda Australia read more

Extremely disappointed with quality of service. Very frustrating to end a great weekend in Dublin with an hour delay flight on Sunday evening. It is unacceptable for a short destination flight to be delayed for that long. The reason given was the aircraft still being in the air on the way from London. The airline is trying to squeeze as many flights as possible and clearly this does not work as they are constantly late. read more

Just flew the night flight from FL to Dublin and have to figure out a new way home, that was brutal. The seats are terrible, thin plastic folding chairs with fabric on them. The arms of these "designer" seats don't go up either. They jammed way too many rows onto the plane - no way did airbus design it to be a cattle car like that. The service was weak at best, is water too expensive to hand out to passengers in more than a few ounces at a time? Wtf? What happened to air travel? read more

How can an organization have such great employees in the air and treat customers like shit? Staff on airplanes are the best but the ticketing staff are the worst. Recently I booked a roundtrip and accidentally booked it origination in country of destination. Very stupid mistake on my part. You would think that a mistake of this magnitude would be easy to set right. Not a chance. Ticket agent even laughed at me for such a large mistake and then charged the full amount. Also required me to keep the ticket and to;d me I could forfeit the entire ticket as it could not, under any circumstances, be reversed. They are becoming a RyanAir lookalike! read more

I was travelling with my wife and 2 yr old kid. My flight was on 30th august from Dublin to Manchester, from where I had to take another flight to Calgary via airtransit. When I reached the airport the supervisor Mr.KIERAN GOUGH told me that we cannot proceed as we should have a uk transit visa and if he allows us to pass the airline will be heavily fined. I told him that we are Canadian permanent residents. I clarified that we have already asked the uk border agency officials and they have no such requirements. Moreover we had travelled on the same route previous year via British airways and had no such problem. We asked him to call uk border agency and confirm himself and he refused. I asked him to give the number and I will call infront of him but he didn't do that. I myself searched the no on the internet and called them. Their answer was the same that I DONOT require visa for transit. I showed Mr. KIERAN GOUGH my itinery from Manchester to Calgary and my scholarship letter at university of Calgary but he was not at all prepared to cooperate.I asked him that I will talk to his boss with a hope to figure out a way but this was not allowed. U cannot imagine what torturing situation I had been into with my family at the airport. I lost my another flight too from Manchester to Calgary. As both of my flights were non refundable I lost my 2000 euros. I had returned the key to the landlord so I had to book a hotel urgently. I booked another flight urgently and flew to Canada. Thank that my troubles are finally over. I faced all this trauma just because of Mr. KIERAN GOUGH . read more

I do not even know where to start. I had a DOG with myself for my flight for CDG Paris to DUB and the experience was horrible. I did not even want to talk about it for 3 days until I calmed down. I have tried to contact the Aer lingus cargo for more than a week when I had to ask my family for help since i am working overtime and could not catch them when I get home through the telephone. After they reply (FINALLY) only for us to find out that the cost for the transportation of my dog would cost 540 euro. 540!!!!! I bleated from working so hard to scrap together that amount of money then I book my flight. 150 euro for myself and a 15kg luggage, and 540 for my dog, I say, OK this has to be done ( I wanted to bring him out to Ireland so I am not lonely in my apartment). I am suffering and crying from stress because the staff at the CLL (the freight company who would take care of my dog) would rarely answer. ~!After one month of e-mailing one another in this painfully slow manner it is 50 hours before my flight. I receive an e-mail from CLL saying that i had to pay an additional 40 euro (without the tax that you also have to pay) because they received a call from Aer Lingus and it was about a tax being raised. Enraged and desperate I e-mail them back that I am not willing to pay that much more, and Aer Lingus should be the one paying that amount. We have been talking about this for a month after all. At the day when my flight is I head towards the freight company office which is outside the airport. They, CLL gave me a small discount because they understood the unbelievability of the situation. Aer Lingus did nothing. I even wrote them an e-mail asking them why this happened, to this day there is NO REPLY. In other words, the freight company has less income from this, which is disastrous for them, and i had to pay them 564 euro, which meant that i need to save up on food. After all that headache, and after the freight company themselves had helped me out a bit, I sit on the airplane. IT WAS NOTHING SPECIAL!!! I bought myself a seat next to the window .Uncomfortable is a very light expression. Same airplane as Ryanair are using, for quarter of the price!!! There was also a bigger variety on how to further spend your money, but that is all. Unfriendly crew, who completely ignore you if you don't spend further. Flight is over, I get off and go for my luggage. I then go to the costumer service and ask about my dog. They did not know anything. There I had found out that I was NOT GIVEN A REFERENCE NUMBER FOR MY DOG or anything similar. I of course panic! After waiting half hour (or more) They finally tell me to go and ask about him at the cargo building. They are not specific how to get there. They just tell me to head toward right. I go walk across terminal 2 with a 15 kg luggage on my shoulder and find nothing towards the right. I then go to the other side of the building, worried and panicked asking where I could find my dog. My tone was considered harsher and more rude than the lady at the aer lingus desk liked (all I asked was "I am looking for my dog, where is he? I was told to go to the cargo building but nothing was to the right."), and since I was exhausted and scarred the staff there instead of guiding me and calming me down, was not willing to help me. She told me to change my attitude. After I tried to calm myself and she wasted 10 minutes telling me that she was not willing to take this "ABUSE" from me. She later decided to call the costumer service and look after it. I was told to go out terminal 2 and walk down the street toward the right and then I would see it. I walk and walk, I walked 400m+ then finaly saw the "aer lingus cargo building". I go inside and speak with the woman at the counter. She then tells me that there is an additional handling charge i need to pay to get my dog. 72 euro more. i pay it since i have no choice. In other words I got charged for walking 400 meters with a 15kg luggage on my shoulder, for "handling" my dog. THEY DID NOTHING!! I had already paid handling charges at PARIS! They only had to take my dog out of the airplane!! They should have brought my dog to my doorstep! then i would have understood! It would have been easier for me too! NO instead all she did was show fake sympathy then take more money out of my purse. She offered to call a taxi out, in other words spend more money. I then had to drag myself back to the airport with a kennel, a dog, and a luggage to catch a bus (700m) My shoulders are still hurting. I also had to borrow money from a coworker so I don't starve to death. WORST. EXPERIENCE. EVER!!!!!!!!!!!!!!!!!!!!!!! Final cost? 564+72+150=786 just to bring a 9 kg dog (15 with kennel) from point A to point B. read more

After a smooth, on time boarding the captain tells us we are being delayed because the flight had to wait for a crew from another flight. I had seen the crew going to the plane long before boarding started. We sat in the plane on the tarmac for over an hour and did not make up any time during the flight. We had a connecting flight out of Chicago and knew we would be running out of time to make it from terminal 5 to terminal 1, get our boarding passes, go through security and get to our gate in time. When we explained to one of the crew, he told us they had over 80 passengers making connecting flights and when we disembarked there would be Aer Lingus asociates with our boarding passes and to help us get to our flights on time. That was a total lie, there was no one there to help. The staff at the gate looked at us with blank stares when we asked for help. They pointed toward the general direction to get to the tram and said it would take only 4 minutes to get to the other terminal. We were on our own in a huge airport that we did not know. We are 64 ad 65 years old and had to run from one thing to the next and barely made our flight. NO customer service. NO help. BUT why the lies? WHY tell us they had to wait for a crew, lie number 1. WHY tell us there would be help when there was not. Never again. read more

Aer Lingus compares itselft to Ryan Air. A lot. In fact there are a whole new range of advertisements that send off the airline in contrast to low fares alternatives that treat their customers like, well, low fares customers. They're right of course, the Aer Lingus staff are almost always friendly, helpful and obliging, even to the most difficult of customers, and you get your blanket and your little pillow ex gratia as you'd expect. However, Aer Lingus isn't a low fares airline, and shouldn't be competing with them. It's a national air line, and in that respect, just like everything else in the Irish airline industry (not to mention that king of blunders the airport), it's a sad disappointment. Ten inch screens between thirty or forty people on long haul flights are dubbed, un-self-consciously, 'Sky theatre', where sports documentaries and a few episodes of 'Only fools and horses' are the only available entertainment for a very very long time sitting in one spot. If its going to think about competing in this toughest of the tough times for airlines, Aer lingus needs to get its act together. read more

Agent returned my call!!! Accidentally booked two one way tickets instead of a round trip multi-city ticket to Italy. Customer service OK'd a refund of the original purchase after I repurchase the same flights the correct way-even though they were nonrefundable flights! Great customer service! Kathy S read more

The check in process is ridiculous. It is all self serve, with confusing directions at the kiosk. You have to learn to print your boarding tickets (6 attempts), weigh your bags, print your baggage tickets and load your own bags onto the conveyor (4 attempts). I felt like I was training to be an airline employee by the time we finally completed the whole process. Thank goodness we were not in a hurry. read more

This airline actually cares about customers unlike most US carriers. When a medical emergency reared its head the folks at the ticket counter in Boston MA (Jazmine and supervisor) did everything they could to get us on the flight. Many thanks!!!! read more

please do not use this airline for anything. i had connecting flights which were delayed and the communication was nill. they were willing to put me on an 8 hour flight later due to thier mistake or standby. then the flight coming from dublin to paris was delayed and they made us run through an entire airport up and down staircases, buses to another area and then we had to have luggage, shoes, and passports checked 3 different times. the staff do not communicate with you either. the food is horrible and the isrish stewardesses are surly and curt read more

Recently Flew from SFO to Dublin withe Aer Lingus and was greatly disappointed. The air crew were dour and uncommunicative. So much for the friendly Irish! I can honestly say that there wasn't so much as smile or kind word from any member of the crew until we were disembarking in Dublin when one male member of the crew wished us all well and thanked us for choosing Aer Lingus. We will be returning to SFO next week and if things do not improve on that flight I will never fly Aer Lingus again! read more

Aer Lingus cancelled our flight from Brussels - Dublin - San Francisco the day of and did not notify us of the cancellation. We showed up at the airport and the ticket agent explained to us that they "ran out of planes" and all flights to Dublin (our connecting flight) had been canceled for the day. They wouldn't re-book us at the airport, instead they gave us a customer service number to call but the customer service wouldn't be open for another 2 hrs at 9:00am Dublin time. By the time customer service opened for business it was too late to re-route us on a different flight that would get us home that day. We had work the next day and couldn't delay so we had to book 2 tickets with a different airline leaving that day and Aer Lingus told us that we would not be reimbursed for the higher cost ticket that we had to purchase in order to leave that day. It has also now been 20 days since the trip and they have not responded to us about receiving a refund for the original flight that they canceled. read more

Aerlingus == Ryanair, postal address or fax only for refund of cancelled flights

As an update when I boarded my flight the Aerlingus cabin crew served me my meal despite the fact that I didn't have my voucher. Aerlingus' staff were all extremely polite and friendly but I remain very sceptical of the selling methods used. read more

Here is how bad this airline is. Booked London to Cork Dec 23 2013 an 2200 hours. They cancel the flight due to weather at 0015 hours nest day and refuse to arrange hotels etc. We are on their Flex tickets but we have to wait for hours to learn our status. Booked next day on 1000 flight, we are on our own for the night and they will not give us our bags back. Next day (Dec 24) we fly to Cork but no bags show up. We are told they will be on the next flight. So the whole of Christmas eve goes by with no returned calls from Aer Lingus and no bags delivered. Eventually one of their baggage handling staff picks up a call and tells us no bags are coming and next earliest delivery is Dec 26. We are in the same clothes we have been wearing since Dec 22 and these guys have waited until all shops are closed on Xmas Eve to tell us we aint getting bags ... so same jocks for 2 more days courtesy of this useless airline. DONT EVER FLY WITH THESE GUYS. Merry Xmas to all but the Aer Lingus clowns. Martin read more

Truley the WORST airline I have ever flown with and I fly a lot. First they cancelled my original flight to dublin and rebooked me on a flight that would have missed my connection. A connection with aerlingus that airlingus had no idea about until i pointed it out, this then meant i had a 5 hour wait in dublin with no sorry or compensation offered as they state its their right to cancel at any time. 5 hour wait then turned into 9 hour wait of which they kept blaming the weather even though other airlines were quite happily taking off and landing. The staff at the terminal were exceptionally rude at one point shouting at customers that she wanted to go home and so did the captain so people should be quiet. Food vouchers were only given then if requested and actually were denied to some passengers based on the theory ''can't one cover both of you''. The amount given in this pathetic voucher wasn't enough to cover a bottle of water. On complaining it has taken 3 weeks to get the response of basically its not our fault we don't give compensation so get over it. I WILL NEVER AGAIN AND I ADVISE TO YOU NEVER TO FLY WITH THIS AIRLINE! THEY ARE AWFUL, RUDE, UNCOMPASSIONATE AND CLEARLY ONLY OUT FOR THEMSELVES. read more

I have been flying with Aer Lingus for fifteen years and this last flight was from hell. It was thirteen hours,which should have been a six hour flight.We were an hour and a half from Dublin after four hours of flying and a passenger got sick. They flew back to Canada and left everyone for over four hours on the run way.No food or drinks. The staff were rude.They have a male host that is the nastiest man ever... I noticed last time I flew that the staff were not as friendly, and do not dare ask for anything extra...like a water. I am going to fly with another airline next time. I am from Ireland and live in Boston so I fly twice a year or more. The crazy thing was I use to pay more just to fly Aer Lingus...not any more!!! read more

Worst customer service- EVER. Potential future fliers: please read this in its entirety- you will thank me later for avoiding this airline. They lost our bags over two weeks ago, and they never communicate anything. I've exhausted myself making multiple phone calls, most of which end in "we're not sure, you'll have to call back later" or worse yet, "we're not sure, we'll call you back" and then NOTHING- why I have to be the one making 100% of the effort to keep open communication in the first place I can only chalk up to laziness or fear of admitting incompetence. One of the representatives told me they found the bags and that they would be on the next flight out, and then the next day I called and spoke to someone else, confused as to why I was told that because it had not been found. It was at this point that I learned it was best to start making note of the names of the employees, if only for SOME level of accountability. They eventually found one bag a few days later and sent it back, but no word on the other. In the meantime, to demonstrate their level of disorganization, on their own website, both bags still say "TRACING CONTINUES. PLEASE CHECK BACK LATER" even though they sent the bag to me over a week ago. I spoke with Kimora 10 days ago and asked for a manager to call me back so that I could find out more information about the second bag. 9 days pass and nothing. I call again, and speak to Kirsty- she can't provide any more information about the bags, but she was at least capable of passing along the message to the manager Frank. Get this- Frank calls me back, and literally tells me "Sh*t happens" as the official AerLingus response to why they haven't been capable of searching the Boston and Milan airports over the course span of 15 days (and running) to find a single bag. And he continues to tell me "it's not my style to tell you I have a bag when I don't" AS IF I AM SUPPOSED TO TAKE SOLACE IN THAT. I don't care about apologies at this point, and while I am appreciative that at least someone from their company is discontinuing false promises, I am tired of everyone in this company pointing the finger at everyone else (it's Dublin's fault, no it's Milan's fault, no it's Boston's fault- DON'T CARE), and accepting mediocrity as an appropriate gauge for customer service. What DOESN'T take two+ weeks to circulate is bad publicity and reviews for a delinquent airline, and this review will be copy/pasted anywhere and everywhere it can be. To everyone considering booking a flight with these people: Don't, unless you want to get rid of some clutter in your house by putting it in a suitcase and gifting it to AerLingus. To AerLingus: Get your act together and find my bag. read more

Just returned from a Dublin to Boston flight with Aer Lingus. The customer service was zero the food was not fit for consumption. No boilers working as a result no tea or coffee served on a 7 hour flight, and they ran out of water. If I had a choice I would never fly with them again. read more

Unbelievably bad. Flight from Dublin to Berlin was cancelled at the last minute, no offer to re-book, no hotel compensation. I tried to re-book online, next available flight was 5 days later. I ended up having to book an SAS flight for £400 and can only hope to get my money back from Aer Lingus. Never again. read more

It is now impossible to find the dates when the on-line offers apply. This is very frustrating, as no-one has time to put in every single possible date combination for outward and return dates between November and March. Could someone please sort this as soon as possible? read more

read the whole thing. this airline is easily one of the worst ones i've ever flown one. the workers don't seem to know what they are doing and lines take forever. while checking your bag they have kiosks that don't seem to work, and there are no workers around to help you. i flew from philadelphia to dublin, dublin to london, london back to dublin, and dublin back to philadelphia, and not one of the flights left on time. each of the flights left at least 25 minutes late. so if you have a short time in between connecting flights, i would not recommend flying aer lingus. the plane itself isn't nice either, the only nice seats available, are business class seats that are sold for $3,000 a ticket ONE WAY, or you have a choice to bid for the business seats, but they don't tell you if you received the seat until 24 hours before. the rest of the plane is very uncomfortable, the seats are very small, and very uncomfortable the seat cushions are worn down so much that you can actually move it around. you think that since aer lingus might have bigger seats, because of the long distance they travel but no. the seats in your car are bigger then the ones on aer lingus. i would NOT recommend aer lingus, and will not be flying on it again. read more

We booked a trip to Ireland on Aer Lingus and left in September. One hour before we got to the airport in Chicago, we received a notice that our 8:30 P.M. flight had been delayed until the next day at 12:00 noon. The next day we arrived at the airport and there was no information about this flight. The Aer Lingus employees didn't seem to know anything either. There were several people as concerned as we were, and finally someone found out some information. We finally boarded our plane one day late. and were even further disappointed with the condition of the airplane. It was very old, and many of the flight screens quit working mid-flight. Luckily we had insurance to cover this type of thing, right! HA!! We need documents that we don't have, and Are Lingus has still not responded to my emails. I've flown this airline before and had a much better experience. So disappointed that this airline offers no form of compensation for missing one day of our vacation, nor are they helping with the insurance claim. Never again. read more

Okay, the RT to Venice was a few hundred less than several US airlines--so maybe that's why (while the long haul: US to Dublin/Dublin to US had adequate free eats) on the two shorter hops (Dublin to Venice and v-v) the swill known as "airplane coffee" costs three euros, or about $3.75. BUT THAT'S NOTHING, FRIENDS. If you call to confirm while in Europe you generally get a cold and dismissive--if not totally WRONG-- rep on the phone. My first call to confirm was because I wondered if not being able to download boarding passes when cell-phoning to confirm was no problem, and that I could get the passes at the ticket counter, the woman I spoke with adopted a tone of voice that told me she thought I was an idiot. But the biggest useless jerk on their help line was the guy I called to confirm my flight from Venice on 9/22. I asked him about a US check-through that has been established in Dublin. This is an amazing new convenience for US citizens traveling home through Ireland--it takes ten minutes (while you're waiting for your connecting flight) to go through both US Immigration and customs! When you get to JFK, it's the same as getting off a domestic flight: you grab your bags and grab a cab. But this jerk convinced me that, NO, I couldn't do this. NOW PAY ATTENTION HERE, TRAVELERS: This absolute Moron insisted I arrive at the Venice Marco Polo airport THREE HOURS AND FIFTY MINUTES BEFORE THE FLIGHT1 I asked him if this was necessary and he insisted it was. Well, guess what, traveler--that got us there TWO HOURS BEFORE THE TICKET WINDOW OPENED. Thanks, stupid! You cost two exhausted senior citizens hours of needed sleep, so you should rot in Hallifax! THEN--the long haul trip sat me in a seat that had a non-functional screen, and thought the helpful flight attendant tried several times to reprogram it, it remained dead--as did several other screens of passengers in my area. My arm-rest remote (under the rest) didn't work (I was on the 11:55 flight out of Venice in seat 37D, if any of you Lingums give a damn) and the inner arm rest didn't raise. If I travel again to Europe, and I have the bucks, I'll opt for a more professional airline; if I'm broke I'll travel the much-maligned Turkish Air. How much worse could it be?! read more

Have flown over 50 times and have never had lost luggage. Aer Lingus lost my luggage on both ends of my trip DC-Dulles to Paris (and there was a line of others with lost luggage each time). Customer service was trim on both ends, took a super long time to deal with in Paris. AL had no communication with me after I filed my claims. My bags showed up at my hotel 4 days later (they called the hotel instead of me to notify). I incurred a $450 loss for a missed train from Paris to Nice (while waiting for missing bag then to file bag claim) that the train company would not rebook, had to rent a car and drive 8 hrs to Nice arriving at 2am (after spending all day following a red eye dealing with baggage/train issues), and as well had to spend the next day shopping for clothes and personal items for the time I had none. Will update how they respond to reimbursement of costs incurred, and how long it took to get my bags at home in the U.S./DC area. Losing bags on an international flight is major drama, especially where we did not stay at our airport destination (Paris) or at just one hotel. Absolutely do not fly this airline if you need to check bags. It's a big risk. I would say any issue that arises that requires customer service will lead to disappointment. They just don't have the personnel and infrastructure to deal with issues expediently which really interferes with the travel experience. read more

Let me start by saying that Aer Lingus has carried me safely from Boston to Ireland to see my family over 30 times & for that I am grateful. I have gone through periods of switching to a cheaper option, but having to travel through another city, & then switching back to Aer Lingus because it's more direct. My recent flight to Dublin was rapid & smooth with a surprisingly nice dinner of beef stew with all the trimmings. I watched two good movies that got me there hardly noticing the five hours passing. Coming back, the check-in at Dublin Airport took over an hour, much longer than usual, probably because it's the height of the tourist season, but could have been handled better. The weather westward was a joy & the flight was safe & smooth. The chicken option was tasty followed by a great chocolate mousse. I watched three great movies that passed the 6.5 hours. The stewardess assigned to my section was professional in approach & thorough in making sure all safety rules were followed. However, when I arrived at Logan Airport, I was left in the lonely position of being without my luggage - that sickening feeling when you are the last one at the carousel, & ready to climb through the plastic curtain, because surely I would be able to find my own luggage. My suitcase had been left behind in Dublin & was delivered three days later - I was lucky because I was traveling home, but it was still difficult to deal with, lacking some desirable items. The biggest issue was the lack of communication & feeling of abandonment - no response to multiples phone calls & emails. They delivered in the end, but customer service damage was done by lack of communication. read more

Took a flight on are Lingus on August 1st. Heading from JFK to Dublin Ireland,I have to say this is the worst flight I have ever taken my dad passed away in Ireland so we had to leave in a hurry aer Lingus charged us 5500 us dollars to fly out that even for me my husband and our daughter ,the problems started when we arrived two hours early too check we had no assigned seats as they said the flight was full and they wanted to leave all of us sitting apart including my daughter who I might add is seven years old after a huge argument. With the person checking us in she finally agreed to let my husband and my daughter sit together I on the other hand could not it near them. What a discrace not the stress we were under all ready now this happened as well we got through itband got home 2weeks passed and now we are returning to the us again the problems our other to daughter were also returning with us as they had been on vacation in Ireland at the time this all happened aer lingus wanted to charge us another $1000 dollars to come back on the same flight we we all finally got on the same flight agin they could not put us together so we all sat separately again the flight was terrible delayed on both sides for 40 mins and squashed like sardines on the plane ther should be some sort of preference put in place for people traveling home for a death in the family with all the Irish and Irish americans traveling to and from the us to Ireland which I might add is a good percentage of their business we have been loyal customers with aer Lingus for 26years now what a shame what we had to go through with aer lingusAnd they don't give a damn just charge us more and herd us like cattle on a truck from place to place .someone needs to stand up for all of us and say no more this crazy .thanks aer lingus for not giving a damn about your customers . read more

Flew Aer Lingus from Boston to Dublin with no problem...my sister flew from Chicago. Did not realize they CLOSE their flights 75 minutes before takeoff from Dublin...if you are not there, checked in and sitting waiting, you will lose your seat, no questions asked. My sister is somewhere out there trying to get back to Chicago as we were not within the 75 minutes...they also make you pay an additional $75 for the change. If you are there before your flight takes off, you can change, otherwise, you forfeit, that's right, you forfeit your flight. I am appalled. The rude woman at the check in reprimanded me that I did not know this and I should have been at the airport 3 to 3.5 hours before my flight. I was never told in all the literature I read online and did not know they could "close" flights and you lose your seat as they have overbooked the Dublin to US flights. Be aware and be there. read more

3/4/2014 flight to Dublin. Three of our group were flying from LAX and one was flying from Denver. Both flights had less than 2 hours layover in Chicago. All flights were book on Aer Lingus web site. These were their flight pairings. Since you have to change terminals and go through security again this layover is just unacceptable. If you originating flight is 10 minutes late you're screwed. The LAX group barely made the flight. It was almost fully boarded when we got to the gate and we did not dilly dally at all. The flight from Denver was 20 minutes late. Our friend and 5 other people literally ran from Terminal 1 to Terminal 5 and arrived at the gate at 5 minutes before takeoff time. All 6 passengers were denied boarding. They were all rerouted through Heathrow on United and arrived in Dublin 8 hours later than planned. They lost her bag and it was not delivered for 2 days. On our return we spoke to a man from LAX that said he and 20 others had missed the flight to Dublin in the same manner on the day they flew to Dublin. They watched the plane pull away from the gate. The exasperating thing is that the Aer Lingus people at the gate take no responsibility and show no empathy for this issue. They blame you and give you absolutely no assistance in finding your way after you miss your flight. This is their airline pairing, booked on their web site. Also it should be noted that we arrived in Dublin 1.5 hours early. So waiting 5 minutes to board those 6 passengers would not have impacted the arrival at all. The Aer Lingus web site says that when arriving in Chicago on a United flight you will not have to go through security in Terminal 5 to reach your Aer Lingus flight. This is a total lie. We almost got arrested for even asking the question. Then to make it worse, on our return flight they canceled my friends upgraded meal. Their logic was "well you weren't on the flight to Dublin for your upgraded meal so we canceled your return meal". OMG. I totally agree with the post about the seat arm rest not going up. Not because you can't spread out, but because you literally cannot get out of your seat to go to the bathroom I am not a big person and it took all of my wits to squeeze between the seat in front of me which was reclined and the arm rest. I couldn't have been more than a 4"-5" clearance. Then trying to stand up was just impossible. Bottom line never again and I would not recommend Aer Lingus to anyone. read more