The worst customer service I've experienced. Stay away from this airline! I never have written a review like this, but felt it was necessary after dealing with their customer service department. We had a flight from Philly to Dublin. I was wrongfully charged a bag fee in the airport by Aerlingus' kiosk. The Aerlingus employee at the airport told me to submit a claim to be reimbursed, which I did when we returned home. I submitted the refund claim via email with a copy of the receipt. The guest services now ignores my emails and there's no way to get in contact with anyone. If you call the airline (after sitting on hold for over a half hour each time) they say there's nothing that they can do and to wait to get a email from the refund department. You cannot speak to anyone in the refund department directly. I can't believe an airline operates this way! Any contact with them falls on deaf ears. The actual flight was ok, but after being treated this way I'll make sure to never fly this airline again. You have been warned! read more

I booked a flight for my HONEYMOON back in December. When I went to go through my itinerary for my entire trip one last time my flight was CANCELED!!! I received no notice of this I had already been charged and my fiancé and I spent over 10 HOURS on hold starting Friday afternoon and did not get in touch with someone until Sunday morning who said no one could help us over the phone it had to be done through email! At this point we were in a straight panic and had to rebook so now we have paid TWICE for our honeymoon and frankly are too frustrated to even be excited about it. Still have not received any response from numerous emails sent and numerous claims submitted through their website. Not to mention I booked directly with AER Lingus thinking that would put in the most secure position for my honeymoon travel plans!!! read more

For flight to Rome (FCI) from Dublin Airport (DUB), departing gate was announced only half hour before flight. Despite prodding, I was told "don't worry about it." Had to run from main terminal to Gate 416 when gate was announced. How can one follow the very Aer Lingus guidelines advising arrive early when gate's not announced? read more

We flew from Rome to Ireland on Aer Lingus in January of 2014. The flight was delayed by eight hours due to mechanical failure. We understand that things break and we were happy to wait while a replacement place was flown in. That said, there was very poor communication on Aer Lingus' part regarding the protocol for handling a plane change. When we returned to our gate hours later we discovered that our luggage had not been transferred to the new plane. According to the staff, it was our responsibility to retrieve our luggage from baggage and re-check in to the new flight. This message was never communicated to us. We discussed what needed to be done with the staff, and in the text messages and emails this was never mentioned. Moral of the story: if something goes wrong, be certain to repeatedly ask about your luggage and flight to make sure it's properly handled. read more

DO NOT FLY AER LINGUS! We were scheduled to fly from New York City to Glasgow, Scotland on June 16, 2014. We discovered just 2 hours before we had to leave for JFK, that our flight had been CANCELED! Aer Lingus customer service is the worst I've ever experienced! They had NO other seats available on other flights and offered no help in finding a flight! They assured us we would receive an immediate refund! After many calls to Aer Lingus, now 5 weeks later we still have NO refund of $2030 dollars and they tell us they have NO record of the previous calls and that we should call the online site we booked it through! They canceled the flight! There should be no question about it! Other airlines would have given a refund as well as offering breaks for the disruption of our trip! read more

Worst international flight experience ever. Unhelpful staff, terrible food and an additional charge for drinks ( something I've never experienced on any other international flight) . At one point on the return journey I asked an air hostess for a blanket. She told me to go search for one myself on one of the empty seats. It was dark on board and I couldn't see a thing. I again went to ask another air hostess for a blanket and she also told me to look myself. When I explained it was dark and I didnt want to go rummaging around peoples seats she went to look but had a terrible attitude. They had the same limited movie/tv selection on the return flight as the flight over. I have never felt compelled to write a review of a service before, but, I feel others should know before booking how below standard aerlingus are when compared to other airlines. I would definitely recommend going for Virgin atlantic or British airways. If you're travelling from Ireland, this will mean getting a connecting flight from london. But it is worth it if you value comfort on a long haul flight. read more

For an airline that represents a country and brings tourists to this beautiful island where the people are so friendly they are an embarrassment. All I hear about is how bad the other carrier Ryanair is but to be frank I have had excellent experiences in Ryanair and got what I paid for while with Aer Lingus you wonder if the plane was bought in the 1950's and are they going to charge you to recline your seat. We had our flight from LAX cancelled because the pilot got "sick" - surely a group of airlines that includes BA and Iberia would have backup staff for a city like LA from which they have so many flights ? Their customer service handling the problem was AWFUL. We were left standing in line for hours to get our situations addressed and told to call the customer service line ourselves. Except they didn't answer that line for literally 2 1/2 hours in our case. They offered no food and no compensation for the mess but finally booked us out the following day through London. When we were returning the flight was 1 1/2 late departing and we were not advised it would be late until a passenger asked why they had not started boarding from a passing staff member. The audio didn't work on the plane but nobody seemed either surprised or to care. read more

This is hands down the worst airline we have ever flown!!! We arrived at the airport from Barcelona at 12am on a Sunday night. Our connecting flight back home to Los Angeles was delayed 14 hours. We were kicked out of the airport, so we went and got a local hotel. We returned the next day an hour and 15 mins prior to our flight. And they told us we had to be there 75 minutes prior to departure. We were not even informed of this prior, and still had plenty of time to make our flight. Staff was very rude and unprofessional, then tried to lecture us before refusing give us our boarding passes and forced us to book another flight. They then Charged us $300 each and put us on a flight that only got us to Boston!! Was then told we had to find our own way back to Los Angeles. WHAT A JOKE!!! Not only that, they then proceeded to lose our luggage!!!!!! WORST AIRLINE EVER!!!!!!!!!! UNDER NO CIRCUMSTANCES SHOULD YOU EVER FLY AIR LINGUS!!!! The absolute worst travel experience of our life. read more

The worst customer call service I have encountered in any airlines. I have made 3 calls and waited over hour on hold and still no service. I gave up. They make the VA look good. I was just trying to change a reservation and gave up!! Never did that before. read more

They hung up on us repeatedly and then refused to honor the price we found online. Never, ever flying with these jerks, worst customer service I have ever received. read more

SUCKS!!!! Lost both sets of golf clubs for our 2-week golfing vacation in Ireland. Ruined our vacation!!!! We had a direct flight from SFO to DUB!!!! How could they lise our clubs?!? read more

I will avoid Aer Lingus whenever possible. After trying to use their online booking and spending 30 minutes getting through everything including credit card info. I got a screen saying that the system was having difficulty and I should try later. I continued to try on and off for several days (at least 5 times) before i used the phone number on the web site. The call to customer service was answered by the cargo department. I was transferred several times before finally access a human voice. I was then told that "Yes", the computer showed I had tried to book a flight several times, but if I wanted to book now it would cost more because I was going through an agent. I asked to speak to a supervisor and was told they didn't work on Sundays and I should call back on Monday. My daughter and grandson live in England and we all fly back and forth to visit. I know loosing our business is not going to affect them one bit. I am hoping that if there is enough unhappy Americans writing online reviews that they might find a way to improve customer "service". read more

DO NOT FLY WITH AER LINGUS My wife waited for an hour to check in her bags then to be told she was too late even though it was 40 minutes till flight so she missed her connecting flight and we had to buy both new flights. Customer service was rude and unhelpful read more

If I could give Aer Lingus 0 stars, I absolutely would. My boyfriend was traveling from Dublin, Ireland to New York today. His flight in Dublin was delayed almost 5 hours due to "mechanical failure" and he missed his second flight with American Airlines in New York. Aer Lingus did not compensate him for his troubles whatsoever. He couldn't check in online and the staff people are hardly even helpful.The flight itself was mediocre. I guess that's what you get though for flying cheap. Aer Lingus is a sorry excuse for an airline. read more

Have travelled with them for years, but have to admit that they are now lagging five-ten years behind in the quality of their service and their regulations and absolute inflexibility now make Ryanair look like a five star carrier. I used to look there first and Ryanair second when travelling, but am amazed that this is now reversed and actively seek to avoid Aer Lingus. Unbelievable that an ex-national carrier could fall to these low standards across the board. I could add a litany of customer service problems and rubbish I have dealt with, but I am sure anyone reading this review has had similar experiences. My absolute last airline of choice when at all possible. read more

Cheap airline with a rude staff. Traveled over and back to Dublin from Boston. First off you have to pay for seat selection. Exit rows are $50 extra per trip. Rows 1-15 cost more even though they are just regular economy seats. The seats are hard and uncomfortable. On both flight segments it was very cold... the flight attendants had nice heavy blankets but we were just given a thin fleece blanket IF we requested it. Audio sucks and that makes it difficult to watch a movie. On our approach to Dublin on the red eye flight we were not served breakfast....not even offered a drink. Cutbacks, cutbacks....yet the flight cost in the $1500 range. Just doesn't add up. I will be traveling on a different airline moving forward. Aer Lingus is becoming a Ryan Air airline. Skimping without a care for the customer. The staff clearly are not evaluated on a regular basis. On the trip to Dublin I found there was no working soap in the bathroom. I made the flight attendant aware of the situation and told her it was a health hazard. She said they don't check these things. This sloppy and careless attitude is not what Aer Lingus advertises. read more

Let me start by saying that I am not a Yelp-er. I've not felt so compelled to warn people off from a business in the past as I am after experiencing Aer Lingus. A quick rundown of our experience: * Arrived at the Dublin Airport two and a half hours ahead of our flight, tried to use the self-serve kiosk. However, we had trouble because the record that came up showed three duplicate records of me and only one of my daughter, but none for my husband and son, despite having online records of the purchase and after calling an Aer Lingus rep a month prior to upgrade the entire family to the "more seat room" to ensure that we sat together. Has never happened to me in fifteen years of extensive international travel. * Tried to ask for help from a passing Aer Lingus male team member and was yelled at to get in the main (loooooong) line since I clearly wasn't using the screen correctly *Finally got advice from the luggage check-in person who told us to go to the "Problem Desk." The woman working there immediately agreed that the airline clearly had a problem with our records (apparently the triplicate records online at check-in are a common problem) and took our passports and left for about 10 mins. *When she returned after a lengthy delay, she handed us a handful of boarding passes and apologized for the delay. She also informed us that neither me nor my husband would be sitting with our children because the check-in process had taken so long (which was their fault, she acknowledged). Then she urged us to run to the boarding area so we didn't miss our flight. * When we tried to get in through security, we realized that she hadn't actually printed my husband's boarding pass and we had to go back to the Problem Desk again. *We still had to go through one more layer of security to return to the US, so at this point we felt sure that we wouldn't even get to the plane. *We finally made it to the boarding area and I asked for help with the gate agent to help me to be seated together with my children. We were told she couldn't help us and told us to wait and ask for help once on the plane. * When finally on the plane, we were indeed seated apart throughout the six hour transatlantic flight. I cannot express how upset this entire process made me and my children. Again, I am not terribly emotional, but this was very very upsetting for all of us. * The service in the flight was sub-par at best. * After all of this, when we finally landed in our home airport, my husband's luggage was missing. I will never be flying Aer Lingus again-- no matter what they price differential is should I return to Ireland in the future. Be warned! read more

Aer Lingus should be be ashamed to call itself a full service airline. Staff is unhelpful and indifferent at best. Flew RT Boston-Dublin. Plane got diverted because passenger was very ill. No problem. But we sat for 5 hours on the tarmac at Gander with no food while the staff ignored us. The meals had been heated just prior to the incident and by the time the passenger was taken away by ambulance, the food had to be tossed. Ok, got it. But no offer of a hot drink. A one-time offer of a cup of water. No real explanation of why we couldn't take off. Air Canada apparently runs Gander and they were unhelpful to the point of negligence. After 5 hours the Aer Lingus staff threw some disgusting,cold blueberry muffins at us. Aer Lingus is the only international airline I've been on that charges for wine and beer on an international flight, but under the circumstances they might have considered offering folks a drink. On the return flight from Dublin, after surviving the nightmare that is Terminal 2 (you have multiple tech companies in Dublin folks...yet your website is horrible and your checkin procedure at T2 is confusing torture...no helpful staff there either) they were out of ginger ale less than 2 hours into the flight. Really? How poorly prepared can you be. Food is disgusting and inedible. Maybe if this were WOW I wouldn't be upset, but Aer Lingus is no bargain in any sense of the word. read more

Worst experience flying in over twenty years. Aer Lingus cancelled our flight to Dublin out of LAX on Aug 4th, as we were waiting with boarding passes in hand. These things happen, we know, but the way the situation was handled was abysmal. It took three hours for the first five sets of passengers in line to be seen to, all the while, first-class passengers were seen to immediately by the only two Aer Lingus staff who turned up at the ticket desk. There were a couple of hundred passengers in line, so we had no faith we'd get on a flight that night through Aer Lingus. We had to pay $$$$ to get last minute flights with another airline, no assistance from Aer Lingus staff whatsoever. Instead, Aero Mexico staff attempted to deal with the couple hundred stranded passengers. We have been waiting one full month for a refund of our tickets. That's not a typo, we have been waiting a full month, paying interest on our credit card, and still no refund from Aer Lingus. Shame on you Aer Lingus, holding onto two thousand dollars approx. of our money, for an entire month, and probably longer. Will never fly with this airline again. read more

My horrible and very sad experience with Aer Lingus We flew to New Your with Aer Lingus on the 7th October 2017. Unfortunately our luggage came damaged: One suitcase had a lot of very deep scratches and the suitcase handle was almost torn. The lock of the second one was broken and we missed some small items too (e.g. my 64GB card). I thought "Okay, it is not a good start of the journey but there shouldn't be a problem. I'll make a claim by the airline and the damage will be settled." So I went to the claim department and fulfilled the required form for this damage. I received a report with a phone number, which I should call the next days. A few days later I called the number which was given me and after 30 minutes waiting I got a service operator who asked a lot of questions about the luggage and after one hour he promised me to send me an email with further instructions. I was a little bit nervous because I called from my mobile with a European number so that this very long conversation cost me a lot of money. I thought: "Well, it had cost me a lot of money but my problem is solved and the claim will be settled very soon." For my nasty surprise I didn't receive any email the next week so that I had to call this phone number again. After waiting another half an hour in an expensive abroad connection, I had been connected with a completely new service operator of the call centre who shocked me once more. The new service operator explained me clearly that the phone number I was calling would be only for lost luggage so that damaged suitcases won't be handled without any exception. Furthermore my call from the past days was not saved, no records, no traces, nothing. It was all for nothing - it was only a waste of time and lot of money. The service operator continued that the previous service operator was probably not properly trained and couldn't assess the problem. However he gave me an email address where I can send my form and claim for settlement. Moreover he told me, that I could contact Aer Lingus on JFK airport in New York. I described my damage precisely and send the whole description to the given email guestrelationsna@aerlingus.com . Soon I received an automatic reply: "This is an auto response confirming we have received your request, Case Reference 1705308. Our goal is to have each trip be a pleasant one. We apologize if we have fallen short of this goal and we will do all we can to address your request as quickly as possible. A member of our Guest Relations team will review your request and personally reply to you within the next 10 business days." Unfortunately I didn't receive any further information from Aer Lingus so I waited for my departure day to ask Aer Lingus personally at the airport. Regrettably there was no office of Aer Lingus - there were some clerks who represented many small airlines (amongst others Aer Lingus). They sent me to the same claim department where I issued my claim on my arrival. The claim department employees could remember my case and were very surprised that there was no reaction from Aer Lingus. They checked in the system whether my case was available or not - it was there with all details but not in process. They had only the known phone number and no more possibility for any further help, but gave me the important information that Aer Lingus has no offices worldwide, only shared representatives (like in JFK airport, who can't really help). The only one worldwide is located in Dublin. Fortunately I had a stop in Dublin so I decided to ask directly on-site in the only office of this invisible airline. You will not believe me what happened next when I went into the office in Dublin to ask for help. The clerk there was as helpless as all the shared representatives in New York. He apologized for the damage and told me that he would also have only this email address and nothing more; no internal phone line, no direct contact: only the email that will response automatic. Subsequently he told me he could absolutely confirm that Aer Lingus doesn't answer the damaged claimed emails. He has heard this so often from so many tourists. He gave me the most important information for this mystery: The emails will be ignored to save costs. Sad, but true! Because of the absurd situation (no physical office, no contact persons, and no phone number) the tourists gave up some day after many unsuccessful tries. Even the only one accessible employee was helpless. He told me, the only thing I could do is to write this bad experience report and publish it in the internet and hope that as many people as possible will read it. Maybe then his company will change this grotesque cost saving by no answering. I didn't give up so easy. Altogether I wrote five emails to Aer Lingus and received five identical automatic replied emails. The only difference between the 5 automatic replied emails was the new case reference number. None of them was ever processed. I never received an answer! read more

Aer Lingus translantic economy is pretty decent, with a reasonable amount of leg-room and edible food. The old touchscreens are increasingly frustrating as slick touchscreen technology has become commonplace but that's the worst of it. The staff on board are really lovely and efficient, I never have had to ask twice for something. I've flown transatlantic on two other airlines, regretted one bitterly due to being twisted up like a pretzel in economy in order to fit in (and I'm short!) and loved the other as it was a shiny new modern plane. However, Aer Libgus is good value and good service, I have no complaints. read more

Horrific airlines! Lost my friends luggage. The number you're instructed to call gets you through to no one. After repeated attempts at various times of the day, we finally made a trip out to the airport only to get the worst, Russian customer service possible. The agent even had the nerve to complain that she should have been off the clock. Absolutely no regard to our lost luggage. And now my friends are waiting an unknown wait time for someone to show up who can assist them. Unbelievable and quickly ruining our vacation. Hope I never have to fly this airlines again. read more

I wanted to like Aer Lingus - I swear I did. I like everything Irish, even the needle in Dublin. Checking in at Dublin was a nightmare. About an hour in line. I had no checked bags but the kiosks were not working. I saw traveller after traveller get murdered with overweight fees with only one counter agent telling anyone she was only charging them for half of their overweight. One Spanish couple paid over 220 euro for overweight. I know they must have been well over their allowance but come on. That's like $350... for baggage! The interior of the plane was a little run down and the whole experience was like flying on a super discount carrier in the States. I also agree with several of the other yelpers - the flight attendants were almost scary. No real Irish customer service here - all business. That said - they got me where I was going, on time, and they are Irish. I gave them one extra star just for being Irish. read more

Flight EI 125 from Dublin to Chicago on March 21st 2016 When we went to check we were told that the seats we selected when I bought our tickets were given up that morning and that was Aer Lingus' standard policy. This is the first time I heard this in my 20 years of flying on Aer Lingus over the last 20 years. The counter person said that since I didn't pay for the seat selection that they didn't have to honor the seats we picked. Instead we should have paid a seat selection fee - I am sure that when I booked the flights 4 months earlier that this wasn't an option. But the counter person told me I was wrong and mistaken. I've done this journey enough to know that there was no seat selection fee when I made the booking. The counter person kept raising her voice and talked over me when I questioned this - she treated me like I was an idiot - obviously had no training on customer service. Aer Lingus has taken a deep dive in their level of service. I hope that they don't keep going done this Ryanair road......that would be a tragedy for a once great airline. read more

high airfares looking at peak summer flights from Dublin to san francisco aerlingus $1500 I have not added in extra fees they charge they were the most expensive out of 9 airlines other airlines $758 that's nearly half the cost of aerlingus before only 1 or 2 airlines flew into Dublin,now you have a lot more also most other airlines do usa preclearance in Dublin takes about 30 minutes you also arrive and leave from same terminal with aerlingus usa clearance in Chicago and transfare terminals you add 2 hours to your trip so I saved money and time not going with aerlingus they will have a direct flight from Dublin to san Francisco april 2014 but last time they had it the cancelled it after a few flights its a budget service airline with skyhigh prices they will try and charge you for anything,they even have some one on the gate trying to measure your carry on luggage,no I am not flying with you as for security in Dublin airport, I used to be able to walk through security and us customs preclearance in 20 minutes now they have become incompatant,at security gate at terminal 2 it takes an hour,one guy patted down every passanger,and he was enjoying himself he was telling the other staff to pat everyone down if your getting a bus to the country from dublin airport look for the couch park ,you don't have to get bus into city, its badly sign posted its easy from terminal one go out from arrivals hall terminal one straight across go through car park its behind church and mortuary from term 2 its harder look for zone 14 heres a map http://www.bewleyshotels.com/images/uploads/DAAmapBanner2copy.jpg heres some of the buses its ussuly cheaper to buy a return ticket http://www.dublinairport.com/gns/to-from-the-airport/by-bus-or-coach.aspx read more

AERLINGUS CUSTOMER SERVICE 2017 I'm not a person to write reviews and this is my first time too but I feel I have to share this with everyone I can. To start I decided to bring my wife on a short break of 5 nights to Alicante for our upcoming 10 year wedding anniversary. We have 3 kids and work very hard and I thought that I would book a holiday with 2 of our friends and without the kids which is the first time ever. So to start we booked flights to Alicante flying from and back to Belfast for the 21 - 26 Sept 17 only to be emailed in June and told that due to operational commitments that the flights are cancelled and we have to rebook. Ok we got compensated and sorted things out NO big deal. We subsequently book for Dublin and arrive that day nearly 4 hours early only to be told that due to technical faults our flight was delayed by nearly 2 hours give or take. Ok we got over that as looking forward to going on a holiday even though we knew that because of their delay we were going to miss out on a full night in our apartment. Anyways the real mess started when we actually boarded the plane and believe me anyone that knows me knows that I am always up for a bit of fun but my god I've never experienced a worst fiasco as what happened. To start we were on the same row 13 with 2 of us on each side. The group of people sitting behind us were absolutely steaming drunk when they were allowed on board and they sat directly behind our rows about 3 to 4 rows on each side and the worst was sitting right behind my seat. I am 37 years of age and she was at least in her mid 40's and I couldn't believe the filthy language coming out of her mouth in such a small enclosed area. She was making constant burping noises, cursing, everything that she had to say was shouted or screamed and constant sexual remarks to the male passengers across and behind her. Then comes the head flight attendant who knew these people were absolutely full of drink because before the flight even took off they were shouting and roaring so she comes down a row in front of us and starts telling them that she can take anyone she wants off now who are acting to loud or she has the power to divert the plane at any stage if she feels fit and then disappeared straight away and left the customers to listen to the filth for the rest of the flight (Unbelievable). Just before take off another flight attendant asked me was I ok and I turned around and said to her was she kidding me and with that also disappeared. Again same thing happened during the flight and I said the same thing and she disappeared again. During the flight the attendants were coming down the aisle and went passed us when a male customer appeared to rub her leg causing her to take off up the aisle back towards the front saying she's had enough. So we keep there the whole flight listening to this crap when literally 10 mins before landing the head flight attendant comes down to me and says are we ok which I really couldn't believe just 10 mins to go so I tell her everything and said that it was a bloody disgrace and she then says that people who were sitting 2 rows up from us that she moved them to the front of the plane because of the noise and brutal language. This I couldn't believe as we were directly in front of the noise which I let her know. During all this my wife starts to cry infront of this attendant because of how upset she was that we were left there for the hole flight listening to all that was going on. In getting off the plane I also let the captain know and told him that it was a pure joke that he let them on the plane in the first place. I also pointed out that if we had reported the noise to the flight attendant (Which she knew was going on) that next thing we would meet this group in the terminal or at our resort and end up getting harassed or worse. Anyways the flight was EI0572 and as I said before I have never left a review but I seriously hope that this opens people's eyes to Aerlingus. There was also a little boy on this flight and my heart goes out to his parents as there was no way he hadn't been able to hear everything going on. We flew home with Ryanair because of the way Aerlingus made us change our plans and that was so straight forward and friendly I couldn't believe it. Aerlingus a bloody disgrace and I'm disgusted they let this group act like this and completely set our anniversary holiday off on the wrong direction. read more

I am beyond upset with this air line and their overall lack of knowledge. My fiancé and I were planning our move overseas for months, and we were in constant contact with Aer Lingus while trying to solidify plans and have things ready for our departure date. Every time we called, we would have to talk to a different representative. Whenever we talked to someone different, we would receive information that would not align with what the previous representative told us. After much frustration (and much money spent on additional luggage/placing accommodation requests), our final request was to be able to sit next to one another (I didn't think this was an outrageous request), however, when we checked in, our boarding passes showed that we were no where even near one another. When we called to talk with yet another representative, they informed us that these were the only seats available and that there was nothing they could do. This is absolutely outrageous considering how far in advance we had purchased our tickets, and how many times we had called to talk to the air line in preparation for our move. I do not understand how, after so much time spent communicating with this company to ensure our move would go smoothly, they could not accommodate us sitting next to one another. Aside from this, everything else we had asked for help with was a huge pain as well. When we called to add additional baggage, we were quoted different prices at different times, then charged more than what the representative said it would cost. We had worked it out with our connecting flight (Flybe, (who have been absolutely FANTASTIC to work with, by the way)) that they would allow us additional weight in our baggage and encouraged us to contact Aer Lingus to find out if they would allow us the same accommodation. When we called (again) to ask Aer Lingus if this would be possible, or even if we could pay a fee to have the additional weight allowance, the representative directed us to the Aer Lingus webpage that specified allocated weight limits (which is obviously not what we were asking). I can't even begin to express my annoyance with this air line. At the very least, I feel they should make right for messing up the seating accommodation, however when we called (yet again) to express our frustration and ask what they could do to make this right, they offered no solution or apology for their mistake, but rather told us to take it up with the clerk when we arrived at the airport. Overall, if you want to use this air line for leisure purposes or perhaps a short business trip, I'm sure these annoyances we experienced would not taint your trip. However, if you are moving, studying abroad, or looking for an air line that will work with you during a stressful part of your life, STAY FAR AWAY FROM AER LINGUS!!!!! I wish I would have dished out the extra money to fly United. The cheaper tickets were NOT worth the headache and stress that Aer Lingus gave us. read more

I have been flying on Aer Lingus for many years and in general I am usually very happy to see the familiar shamrock and the green uniforms. However I do have a couple of gripes. For one, the seating on the trans-atlantic flights is still too tight, particularly when the person in front tilts his seat back. Secondly, occasionally there is a flight attendent who is too rushed or obviously does not care about serving her passengers. I recently had that experience on a flight from Boston to Dublin via Shannon. One stewardess in particular summarily dismissed my request for a 2nd cup of coffee and by her body language, e.g. chewing gum, messy hair, grim face, just did not appear to care about her job, If Aer Lingus is going to lay people off I would nominate her number 1. But let me hasten to add, that the vast majority of the staff on my flights have been very friendly and cheerful and have gone out of their way to be helpful. read more

If you are traveling with Aer Lingus change the itinerary to go with different airlines. They charge for alcohol. This is the first international airline charges for alcoholic beverages. They are also so short in everything, blankets, regular beverages, coffee & tea, etc. I understand they are under a strict budget since the whole country is in deep recession, but the I can't take the rudeness & careless of the flight attendants. They pass by our seats so fast so we can't ask them for anything! I asked for another cup of coffee & was told: "we actually only serve once", no apology, nothing. We asked the cabin crew supervisor for blanket since it's so cold in the cabin (Patrick Dumfy) & he goes: "well, if you didn't find one on your seat when you first boarded the plane, then there's none left!". He didn't even bother to look for one & later on we saw another flight attendant bringing some blankets to the seats behind us! We were among the first people to board & there were literally very few blankets scattered on different seats & that's all. As I said the shortage & low budget is one thing, but the bad service is another! I won't fly them again. It was our first & last time for sure!!!! I tried to write this on their survey on board, but when I clicked on it it shows the service is blocked! Guess they don't want to hear anything from customers. read more

First time flying with Aer Lingus & to Ireland. All services were excellent except I was confused and sadden by one service on the airline. Generally, flight attendants would offer a passenger coffee or tea no matter if one is awake or asleep - common courtesy. Unfortunately, I wasn't offered this service both times which confused me if it was something I needed to purchase with my flight, no. This put me in an awkward position to even ask for coffee or tea when I wasn't offered it in the first place. I'm not sure if me sitting in at the window seat was an inconvenience to lean over and ask or the flight attendants were just lazy or had no common courtesy to attend their guest. I was disappointed - luckily before boarding I bought a water bottle to quench my thirst on the plane. I hope that the flight attendants get trained on this matter because it's common courtesy to offer and leave no one behind. I will be flying out to USA with Aer Lingus again on 8/16 and I hope that this doesn't happen again! read more

Where do I begin? The plane sat on the tarmac for an hour (and the flight attendants even went through the safety announcement) before the pilot announced a problem with an engine that had to be tested. Another hour passed while they tested the engine. We then had to "deplane" because they couldn't fix the engine. Fair enough, you don't want to fly with a bad engine, but after all this, we were herded onto another plane and they took us YET AGAIN through the safety procedures. Then they proceeded to offer us tea and coffee, FOR WHICH THEY CHARGED 2.5 EUROS!!! I've never been charged for a coffee on a plane in my life, never mind by an airline that has just made me wait hours because they aren't competent enough to have working equipment. AND IT ONLY GETS WORSE. Because of the insane delay, I missed my international flight by half an hour. NEVERTHELESS, the flight attendants insisted all those with connecting flights go to the terminals where their flights had already left. I AND A NUMBER OF OTHERS SPENT THREE AND A HALF HOURS TRUDGING THROUGH HEATHROW TRYING TO GET HOME. Finally, (after going through security THREE times in one day), I arrived back at the Aer Lingus desk at terminal one. They gave me a voucher for a hotel that they told me (and even wrote on the voucher form) was in Terminal Four. It was in Terminal FIVE, which resulted in another hour of trudging around Heathrow trying to find the hotel. And the new flight I was booked on did not leave for twenty-four hours. Aer Lingus is the worst airline I have ever had experience with in my nearly sixty years of traveling. In fact, they have turned me off travel for good. I actually broke down and cried at one point in Heathrow Airport because I was so frustrated and weary. This is a horrible, horrible airline and they treat their customers like cattle. Do not...I repeat, DO NOT make the mistake I did. Never travel with Aer Lingus. I only wish I could give zero stars, but that's not an option. read more

Lost my luggage then on return had a broken stroller. They won't replace it until 10 business days if they even end up replacing it. They also told me I had a cot bed for my infant and we did not. If flying with a new born wasn't stressful enough. Never again! fly British airways Aer Lingus SUCKS!!!!!!! read more

Worst airline ever. They over booked our fight then told us it was our fault because we didn't arrive earlier. We had to wait hours to catch the next flight. Never again read more

I cannot attest to the actual quality of the flight because I did not get on the flight. I booked my ticket with Aer Lingus and noticed later there was an error made in my name. I called them to fix it and it took over 3 different phone calls and several hours on hold to eventually be told I was screwed. They couldn't do the name change because the flight connected with United and my only resolution was to cancel, with no refund, and rebook the flight which was now $500+ more expensive than when I originally booked it. So I decided to just book with another airline and make the changes myself. In the end, I ended up $2000+ in the hole and a new disdain for Aer Lingus and their poor handling of the situation. I wish I could give them 0 stars. read more

I don't expect good food. I can't blame the airline for some customers who are outrageous. I don't even mind a lack of friendliness. But I expect the staff to provide the basic things I need. On one transatlantic flight I could not get a second small cup of coffee despite making three requests over 90 minutes (I was told they were too busy). On a two hour flight I could not get any coffee or a snack (which I was happy to pay for) because they moved the cart for a passenger and I could never get their attention after that (not one of the flight crew ever looked at me despite my attempt to get their attention). When trying to register a complaint the complaint site was down after one trip. When I finally was able to complain after one flight, to the airline staff, I was firmly told that I was free to take another airline. Worst of the 20+ airlines I have ever taken. Makes charter planes seem luxurious. Booking staff seem nicer but incompetent. Tried to get a problem fixed, thought I was only going to be punished couple of hundred dollars and said yes I wanted to book immediately, but by that time, on the same call, the price went up another $1000. Fortunately my business in Ireland is over because at this point I would go to any length not to take this airline as soon as I finish this trip. read more

Aer Lingus was awesome. Very attentive flight crew, professional, captains were great communicators and the experience overall was superior. We took 4 flights in 9 days. 1 was delayed 1 hour due to pilots needing proper rest periods and 1 flight had moderate turbulence but their communication and commitment to safety was amazing. I would highly recommend them for any travel. read more

Worst 48 hours of my life! They had engine issues and after sitting on the Tarmac for 3.5 hours, our flight was canceled. Aer Lingus did not inform 3rd party booking sites of the issue (orbitz thought the flight had taken off!!) No one told us when the new flight would be until 2 hours before. We lost a whole day of our already short trip to London to see our week old grand daughter. Our new flight was delayed 2 hours. We missed our connection. And to top it all off, they lost our luggage. We have not heard from anyone about the lost luggage, and the tracking website they provided to us still shows the baggage coming in on the connecting flight that we missed. And what did we get for our troubles???? $16.50 in credit for on board drinks and snacks. There has been no talk of compensation. Do not fly with this airline, unless you want to be totally screwed over!!! read more

Aer Lingus customer service was completely un helpful and not understanding of my case. Not to mention each time I called I waited on hold for nearly 20 minutes. When I bought my flight, I purchased the insurance that can be bought directly through their website that said in large letters COVERS CANCELLATIONS. I called to cancel my flight and the woman I was speaking with said "this is a non refundable flight" and I told her, oh, I bought the insurance that covers cancellations. I now know that insurance will only cover you pretty much if you die or there is a terrorist attack at the airport you're trying to fly out of. The woman I spoke to to cancel my flight knew this was the case and failed to inform me before she cancelled my flight. She cancelled it and said to call the insurance agency. Then, realizing I won't be able to get a refund from insurance I quickly call back customer service and they tell me they can't rebook my flight unless I pay a few extra hundred dollars each way... I obviously can't afford to do that so the woman I'm speaking with "flags my case for supervision" and says the supervisor will get back to me. He didn't. Two weeks later I call back and find out there's nothing I can do unless I pay the $200 rebooking fee plus hundreds of dollars each way. Cool. So now I'm out $560 and they're just keeping all of the money and "can't do anything". NEVER flying with them again. read more

I was on the flight to New York from Dublin on the 17th of March 2015 and would like to compliment the cabin crew Nik and Claire. Through the entire flight they were both very friendly and accommodating to me and my friends. They made the flight a very pleasant experience. I also thought the sticky toffee pudding provided was delicious! My only complaint about the flight is the in-flight entertainment. I found it difficult to find a movie to watch and felt that the tv programmes provided could have been better. I also thought it was quite cold on the airplane. read more

I've flown Aer Lingus business class a lot over the years and it's great. While there are better business class seats with other airlines, Aer Lingus still delivers with its lie flat seats and service. The crew is always attentive and friendly. It's important for me to have a flight that goes directly to Dublin from the West coast and I'm happy that Aer Lingus makes it a great experience. read more