A Very Disappointing Experience After More Than 20 Years of Loyalty…read more
I have been coming to this dental office for well over 20 years, and throughout that time, I brought all six of my children here as well. The reason I stayed loyal for so many years was because of my love and trust for Dr. Daisy. She always made me feel comfortable and cared for, and I truly valued the relationship I had with her and the office.
When Dr. Daisy began transitioning into retirement, we started seeing her son. Unfortunately, my ex-husband and I were not impressed with our first experiences and even considered going elsewhere. However, because of my loyalty to Dr. Daisy and the office, I decided to give it another try.
A few years ago, I had two chipped teeth. Dr. Daisy placed what she explained was a temporary covering on them. She was very upfront that it was temporary and told me that if it ever came off, they could redo it. It lasted for years, so I was grateful.
Eventually, one came off. When I went to her son, I mentioned it, and his response was essentially, "Next time, we'll see how it goes." I hesitated, but again, I stayed loyal.
About a year later, I finally made an appointment specifically to have my chipped teeth addressed, along with my cleaning. During the appointment, my teeth were cleaned, and he told me to come back and see him later. I said, "What about my teeth?" He responded, "What about them?"
I explained that Dr. Daisy had previously put something over the chipped area and that I wanted to have it repaired again. I was told, "You're older now. Your teeth shift." I honestly didn't understand what that had to do with addressing the chipped tooth, especially since I was simply asking for an evaluation and repair.
I explained that the chipped tooth really bothers me because my tongue constantly hits the area. His response was sarcastic, asking, "What do you want me to do, smooth it out or something?" At that point, I said, "Well, anything at this point."
He did smooth it out, but unfortunately, it looked and felt essentially the same to me. Even more disappointing, my second chipped tooth wasn't even examined.
I waited several days before writing this review because I didn't want to write it while I was upset. What hurts the most isn't just the dental work -- it's how I was spoken to and treated after more than two decades of loyalty. I have never walked out of that office feeling upset or disrespected until this appointment.
After all these years, six children, and so much loyalty to Dr. Daisy and this practice, I never expected to leave feeling this way.
At the end, they asked if I wanted to schedule my next cleaning.
"Ummmm... no. No, thank you."
That was honestly the hardest part for me -- realizing that after more than 20 years, I no longer felt comfortable returning.
