It upsets me greatly that I have to allow for even one star for this horrible establishment. If you want a place for your child's party that offers terrible pizza, an overworked staff, safety code violations, broken games, bad mini-golf, and no maintenance whatsoever, Adventure Zone is the place for you! I booked my daughter's party there in June and was not impressed. Our hostess was not as attentive as I would have liked but was nice enough. The facility was a mess and frankly we would not have gone back if my son had not fallen in love with the race track. So, I booked another party, my son's.
I.
The games. To begin, the place smells awful, I can't imagine they've EVER cleaned the carpets. The games with balls HAD NO BALLS, other games had no tickets or gave out the wrong amount, and 1 out of every 2 games ate your token (this is very annoying as tracking down a staff member to replace a token once or twice is to be expected, but every two minutes?). Parts are MISSING from rides--no wheels on the firetruck, no safety strap on the train. And some are covered in a layer of slime. I asked an UNCONCERNED staff member if there is a "game tech" and she said sure he was in earlier but took off early for the day.
II.
The jumping balloon. It costs one ticket to ride per party child--get this--the big balloon filled with air is five dollars to jump on!!!!!And it is guarded (yes the bouncing balloon has its very own BOUNCER) by an uncommitted strange man constantly ogling the female members of my party and sucking on his drink. He's not there for SAFETY but to make sure the kids that going in are "on the list"--I'll get into this more later.
III.
The golf course, dear God, the golf course! Bald spots are bad enough, but the stagnant water is a breeding ground for mosquitoes as we discovered as the sun began to go down.
IV.
The party room. When we were there in early June we had my daughter's party in the same room. I noticed a large pile of screws on the window sill-low and behold they are still there at the end of September! There are two doors, one that leads to the game room and an emergency fire door that leads out onto the grounds-this door (yes, that's right the FIRE EXIT )was locked. To add injury to stupidity, our hostess tells my brother that this is policy. You heard right, they lock it in order to keep party goers from leaving their party. It's an attempt to manage the birthday schedule. My guests were told they could not go outside until a certain time. This might be funny if it the room weren't located at the back of the building.
V.
The Party. My hostess (Lulu) was attentive at first but soon I had to go searching for her. She was unable to help me manage my guests and soon she was nowhere to be found at all. It turns out that while she's hosting my party, she's painting faces for another and doing other side jobs as well. WE HAD NO ANNOUNCEMENT, NO EXTRA "FUN PACKAGE", one of guest was bullied, we had to sing happy birthday by and serve cupcakes by ourselves, and we had a huge mix up with an order of tacos. To be clear about the bullying, it happened in the bouncing balloon. My niece who is 6 was attacked by two older girls from the party next door--the bouncer DID NOTHING while they shoved her back and forth, my niece crying and asking for help. HER GRANDMOTHER had to intervene! I told the staff and Ingrid (another party hostess went running over) but the two girls were already back in their party singing happy birthday and the bovine bouncer still stood there sipping on his straw. The tacos were a complete mess. My brother ordered a platter of 30 extra tacos on his own, paid for at the counter. 45 minutes go by and we have no tacos; he goes back to the counter to see what's the hold up and is told by a snotty staff member that they already delivered them. It took another 25 minutes to get it sorted out and finally delivered. The only things Lulu was present for was distributing my ice cream-15 minutes after everyone ate their cupcakes, and making sure we were out of the room on time.
VI. Payment and value. When it came time to tally up the check, we had another go around about the separate platter of tacos with staff members questioning different members of my party as to whether we'd paid for them or not- I'm talking two different staff members and three guests interrogated. I'm asked to fill out a survey by a suddenly cheerful Lulu-who looked very nervous when she saw I'd actually filled it out and written extra on the back.
Overall, I'd give Lulu a 5-she's upholding her employer's policies and stretched too thin to be effective. Another staff member, Chris, was helpful, but unable to resolve the fun package issue. The facility is a joke-0. I managed a CEC for five years and upheld the company standards. I know how to maintain a game room. The website had no link to leave complaints or advice or even compliments- 0, this place is AWEFUL. read more