Kinda made a pact to myself not make recommendations because I feel badly if their experience is…read morea negative one. But.....this company I am in the process of using right now is too much of a blessing to keep to myself. Rat in wall, attic, they are doing the whole 9 yrds. From traps to sterilizing attics, so clean, polite and the price thousands below other quotes I received. Pictures to prove what is being done The company HomeShield, review on Google and Yelp Randy. Heriberto, Rosales, Oscar, Manga. 5 stars to each This is the way to curb all the rip off quotes we get. Did my homework. It paid off.

I had an excellent experience with HomeShield. Both the inspection and service were done…read moreprofessionally and thoroughly. Thank you to Eric (inspection) and Vladimir (service).

While the monthly services were effective, when other issues arose, response was poor. I had some…read morekind of animal in my home and emailed them photos of droppings, over a week went by before I heard anything. Yesterday they were scheduled to do a termite inspection between 12 and 5pm (not very convenient 5 hour window) and after spending the afternoon home waiting, I got a text about 3:50 from their tech telling me he was still in Seal Beach and could we reschedule for another day. That's enough for me, I'm done. Guess they are busy enough not to take care of continuing customers.

Excellent service from HomeShield. Mike was efficient, polite, and effective, and he remember to…read morewear shoe coverings every time!

This review is for this specific job!…read more Living in a wildlife preserve in San Clemente, we deal with a unique set of challenges, and having the right team makes all the difference. Sebastian and his crew were outstanding, but I especially want to recognize Erick. Erick is incredibly skilled, a true craftsman. His work as a carpenter is precise, thoughtful, and built to last, and his expertise in pest control is just as impressive. What really stood out, though, was his attitude. He's patient, kind, and takes the time to explain what he's doing and why, which builds a lot of trust. He didn't just come in, do the job, and leave, he followed through, checked every detail, and made sure everything was handled the right way. That level of care and accountability is rare. They are a large company, and I imagine it's not easy to maintain consistency across teams, but Sebastian and Erick are exactly the kind of employees you should be proud of. Their professionalism, dedication, and genuine care for "getting the job done" for customers set a very high standard. If you're lucky enough to have Erick assigned to your home, you're in excellent hands! NO BS, people's character speaks volumes.

I've had a great experience with Home Shield Pest Solutions. Their customer service is outstanding,…read moreand the entire team is friendly, professional, and reliable. We use them for a monthly service as well as for termite control, and they consistently do an excellent job. We've specifically worked with Daniel H, who does an excellent job and is always thorough and professional. They take the time to explain what they're doing, provide helpful information, and keep you updated throughout the process, which I really appreciate. They're always timely, dependable, and make you feel confident that the job is being done right. It's refreshing to work with a company that truly values its customers. I highly recommend Home Shield Pest Solutions!

I have used Saddleback Termite three separate times for issues in my eaves and on my back patio…read morepergola. Each time, I chose spot treatments in lieu of tenting to avoid the disruption, and they handled everything efficiently and effectively. Their pricing is competitive, and the work has been great. Every interaction I've had with the owners, office staff, or technicians has been professional, knowledgeable, and straightforward. I am very happy I decided to work with them.

Timely, professional, knowledgeable. Great with scheduling, texting updates. Thorough inspection.read more

Excellent work from Tim and Gil the dream team. Fast…read morefriendly and professional. I will recommend Triton to my neighbors

I had a very disappointing experience with Triton Air & Plumbing, primarily because of the lack of…read morecommunication and the way I was treated by their customer service representatives. I called five days in advance to schedule a technician to come to my home and provide an estimate for either repairing or replacing my air-conditioning unit. On the day of the appointment, I was given a service window between 8:00 AM and 11:00 AM. After 11:00 AM had already passed, I received a text saying the technician was running late and would probably arrive around 1:00 PM. Then, at approximately 12:45 PM, I received a call from the company. The representative told me they were running behind and that the technician might arrive sometime after 1:00 PM, but there was still no guarantee. At that point, I was extremely disappointed. I had already waited five days for the appointment, then spent the entire morning waiting during the original four-hour window, followed by another two hours of delays, and they still could not give me a definite arrival time. I explained to the representative that the company should have contacted me around 9:00 or 10:00 AM if they already knew they were running significantly behind. At least then I could have made the decision to reschedule and not lose half of my day. Asking me to reschedule after I had already spent almost five hours waiting was not a reasonable solution. I told her that if the technician could not arrive by 1:00 PM, I would cancel the appointment and find another company--one that respected my time as a customer as much as they expect customers to respect theirs. Her response shocked me. She simply said, "That's fine, sir. You can cancel," and then hung up on me. About 20 minutes later, I received another call from someone else at the company, supposedly to apologize and see whether anything could be done. By then it was already after 1:00 PM, close to 1:30 PM, and I had already contacted another company. Unfortunately, the second conversation made the situation even worse. Instead of simply listening to my experience and apologizing, the representative told me she was going to listen to the recorded conversation because there "must have been something" said during the call. To me, that immediately felt as though my account of what happened was being questioned instead of taken seriously. I told her that if she did not trust what I was telling her, she should listen to the recorded call first and then contact me. Calling a disappointed customer supposedly to apologize while simultaneously questioning his version of events completely defeats the purpose of the call. The original scheduling delay was frustrating, but delays can happen in any service business. What ultimately caused Triton Air & Plumbing to lose my business was how the situation was handled afterward. Customer service is not only about showing up when everything goes according to plan. It is about communication, accountability, professionalism, and how you treat customers when something goes wrong. If you value your time and expect clear communication and professional customer service from the companies you hire, my experience with Triton Air & Plumbing would make me strongly recommend looking elsewhere.

We are so happy with the work done by My Insulation Guy. They were professional, on time, and…read morethoroughly sealed off all mouse entryways. They removed all the old insulation, cleaned the attic, sterilized and blew in new (thick) insulation. They even went under the house and rodent proofed and sealed everything up. The price was right too. Good job all around!

Jesse and Family and amazing! I couldn't be happier with the service. This is a family-run business…read morethat truly cares about its customers. From the beginning, they were transparent, honest, and communicative, taking the time to explain everything they found and never trying to upsell unnecessary work. Beyond replacing the ductwork, they shared valuable homeowner advice that will help us keep our HVAC system running efficiently for years to come. The crew was friendly, professional, flexible with scheduling, worked quickly, and left everything clean when they finished. Their pricing was fair, and the quality of the work was outstanding. It's refreshing to find a company that's knowledgeable, trustworthy, and genuinely puts customers first. I will absolutely use them again and recommend them to friends, family, and neighbors.

Ever since this company switched ownership, service is horrendous and been all downhill for the…read morelast year. They claim that they had been sending someone to spray and maintain the house, but that is a flat out lie. We recently had a cockroach infestation and I knew they hadn't been coming, probably since COVID. We work from home, live in a 24 hour guard-gated community in Irvine that doesn't let any vendors or guests in without calling the homeowners and checking people's drivers licenses. Finally called another pest control company to come out and that technician confirmed that the house has not been maintained. When I called customer service and told them I'm not paying their $140 bill they sent me, they still try to insist that they have been here. They say they will get back to me, and nothing for weeks. Then someone named Hassan calls today to see why I'm canceling and trying to keep us as customers. Unbelievable. They won't let you cancel without harassing you with calls and emails. Zero stars.

Do not buy into a subscription service with these people. It's very expensive, they will "service"…read moreyour house in less than 10 minutes once per quarter. I actually called them just for a one-time bee removal job. But they quoted me more for the one-time removal than a one-year subscription would cost, and the removal would be included in the subscription. Seemed like a no-brainer. But once that year was up, they refuse to let me out of the subscription. I tried to cancel once and they talked me into putting my service on "hold". Then, when it was released from"hold", not at my request, I tried to cancel. You call and nobody answers. I email and then they call me and want to talk me out of it. What's the deal? Just cancel the subscription! Total rip off. Bordering on predatory business practices, to be honest. There are much better choices out there. And for the record I'm still battling with them to cancel the account. If they drag their feet any longer I'll be filing case with the Better Business Bureau.

Wonderful service. From start to finish for our tenting for termites- truly effective and…read moreefficient. They started when they said they would and finished when they said they would. We couldn't be more pleased. Even the neighbors commented how professional they were.

I was offered the role of Office Admin via typo-laced text message;…read moreOnly to have my offer renegged after desperately trying to get a response to my inquiry "What will my hourly Pay rate be and may I please have details in writing?" 1 voicemail, 1 voice note, 2 text messages, and 2 voicemails later, I was FINALLY informed... by the daughter, that they had chosen to "go in a different direction" after I failed to accept the owner's verbal phone offer..... A phone conversation that NEVER happened. To be rejected is rough. To have an offer reneged, rougher. To have purposely turned down ANOTHER job offer for this one, insulting. To be ignored, humilating, To be gaslight, infuriating. To be dismissed, unacceptable. Bug Squad Pow operates on a level of sketchy business dealings, papyrus files, dinosaur antiquities, and wink-wink/handshake agreements and deals. Show yourself the respect they refused me and DODGE THIS BULLET at all costs.