3rd year with A.P. Their front office is polite and professional and their plumbing staff are knowledgeable and dependable. Their Diamond Club is worth signing up for. 24/7 coverage. Highly recommend ! read more

I had a flooded basement after a big storm when my sump pump went out and I was standing in four inches of water. I called Advantage and they quickly assigned Jason. He called sooner than expected and arrived exactly when he said he would. He replaced the sump pump, fixed the issue, and even took the time to share helpful information to educate me as a new homeowner. This was by far the best plumbing experience I have had, and I have dealt with many over the years in my professional work. read more

I contacted Advantage Plumbing on July 12, 2025, due to a sewer backup at my home. Their technician, Allan, responded promptly and performed a rodding service, which cost $676. Afterward, I was emailed photos showing root intrusion and given a proposal for a trenchless liner repair -- quoted at over $21,000, reduced to $19,125 with a discount. I was told this was the least expensive option, as a traditional dig would supposedly require costly pavement removal and city permits. Thankfully, I decided to do my own research before signing anything. I spoke directly with Zachary Holt from the City of Niles Department of Public Works, who informed me that the city covers the cost of work in the right-of-way, including street excavation. He also provided a list of vetted local plumbers. I paid $250 for a second inspection and received a quote just over $3,000 -- for a full PVC pipe replacement including a new cleanout, not just a liner. I believe the quote I received from Advantage Plumbing was highly misleading and overpriced. I contacted the company requesting a partial refund of the original $676 charge, but they declined. I have now filed a formal complaint with the Better Business Bureau. I'm sharing this to encourage others: always get a second opinion and contact your city's public works department before agreeing to major plumbing work. I'm relieved I did -- it saved me over $15,000. read more

My toilets were not flushing properly. I called Advantage Plumbing and spoke with Michelle who was very helpful and was able to send a technician to my home the next day. I would like to add the office staff is courteous and efficient. Alan is the technician that came to my home. Alan is exceptional, incredibly knowledgeable and he resolved the complex toilets issues. Alan is courteous and polietly answered any questions I had. I highly recommend Advantage Plumbing for all your plumbing needs! read more

Totally impressed with our annual inspection as part of our Diamond Club membership. This is our 2nd year in a row and reminds my wife and I why we originally signed up. The inspection was thorough and gave us options to remedy/upgrade features with our sinks and washer connection. Dakota was awesome conducting the service. He answered every question with patience and knowledge. He is the definition of what a plumber should be. Thanks again guys! read more

Our plumber Jason skillfully analyzed our problem in the bathroom and repaired it in a professional and timely manner!!

Lindsey and Pam are super helpful. Alan is just the best. Professionalism at its greatest. Great overall experience with Advantage Plumbing. They will be our only plumbers. read more

I had an issue with a burst pipe to the back yard. They wanted to charge $235 to come out because I called at 5:05pm. I called instead at 8am the next morning. They were able to be there at 11am because they had a cancellation. If I joined their Diamond Club (for $179 /year) I would get a 15% discount they told me. So I did. The bill was almost $700 to dig up and shut off the back spigot. So the diamond club -almost-paid for itself. I think that was a lot of money for 2 hours of work. But I could turn my water back on to the house. So, worth it I guess. Tom and Dakota were excellent though. Wore booties inside the house. Even labeled my shut off valve so anyone could find it. Tom walked me through options, applied discounts not offered the first time this company came out, and was very thorough. I guess, since my Diamond club status gives me this discount and Emergency services discounted too, I will be calling them again. read more

Advantage Plumbing - Out door spigot needed to be capped off to stop it from swamping the backyard. - Plumbing Near Me - Niles, Michigan

Thank you Tom for the work you did & advice you gave. I will certainly hire Advantage again when needed. Karon B. read more

Thanks to Andrea in the office for setting up my appointment and giving me information about the Dimond Club. And thanks to Adam the service Tech who met my needs for my water heater and took time just to check on what would be needed for a replacement for a sprayer hose for my sink and for a leaky faucet, the work was done in a timely manner. read more

Advantage Plumbing is a terrible company to do business with. After reporting a bad job done by them, they refused to pick my calls, refuse to-reply texts and did not show up to-remedy the bad job. If this guy: Josh Mullins - (847) 980-1958 - is still working with this company, be careful of his lies and deceits: i will never do business with them again. Demi read more

Beware of the diamond club. I signed up for it and the guy told me. I could cancel it anytime and when I called back to cancel it. I had to pay several $100 to get out of the contract. read more

Thanks again to Andrew who arrive Friday evening and quickly fixed a leak in my water softener system then proceeded to help me with a woodworking issue. Such a great guy. Such a solid company in terms of customer service. Grateful read more

Alan and his team did quality on four separate projects over three weeks. They kept each project neat and clean with a great deal of respect for the property. Alan made himself available to answer questions even when not on site. They coordinated very well with non plumbing projects going at the same time. On the bottom line price, they made reasonable adjustments when a project went easier than expected. I had no negative surprises in timing or budget. Overall I was very satisfied with work complete. Regards John read more

Called Advantage Plumbing for an emergency sewer drain problem over the Memorial Day weekend. The firm went out of its way to provide us with help. Jason came out, found the problem (a temporary stop used to plug the toilet drain while having a bathroom remodeled). He had us back up and running within an hour. Excellent service! read more

Pam, in the office, and Zach, repair technician, did a great, professional job with my ejector and water softener systems. I have used Advantage for over 10 years and find the same professionalism with all of their personnel. read more

We called to have a sink and shower drain cleared as well as the toilet. It took a week before someone came out. After 4 hours, the job was still not finished because parts were needed for the shower. We called the next day to schedule the Plumber to come out and finish the job. They told us it would be 3 WEEKS before he could come back and finish the job. This was totally unacceptable. My husband found another plumber who came out the very next day and fixed the shower in 10 minutes. The cost was 85% less than what Advantage Plumbing was going to charge. We will not be calling Advantage Plumbing ever again! read more

We had a few issues that needed dealt with in our house, as older house do eventually. None of them emergencies. However, it took 4 weeks to get someone out to look at our issues and another 4 weeks after that to get someone out to have them fixed. This was a little frustrating as I had to dump a cup of water out from under our sink every day due to a leaking faucet pipe. But, there are worse things in life and that is the only issue I have with this company. Andrea is probably the best phone answering employee i've ever come across. She is very personable and helpful. She called the day before the appointment to make sure we were still available for the appointment and she called again the morning of the appointment to let us know when the worker would be here. I love this! With most places you are left guessing on when the worker will show up in the 2-4 hour time slot. Tom is the one that installed our new faucet, cut and rerouted our cold water pipes for our kitchen into the softner (we have horrible calcium issues), and installed new shut off valves behind our washer and dryer. He did all this within 4 hours. The thing I loved the most was he explained everything he was going to do first, verified it was what we wanted, and told us the cost before doing anything. He even made sure we didn't need to do anything with the water before he had to turn it off, such as flushing toilets. ;D Our house is half basement and half crawlspace. Tom even went the extra step to crawl into our spider-infested crawl space to make SURE the pipes he was rerouting were the correct pipes. The guy that came out to do the estimate originally didn't even look under the crawl space or mark the pipes. Tom then proceeded to mark each pipe with hang tags for future reference. He did an excellent job of installing everything, he was very precise in the job while still being personable, he cleaned up and checked everything over, and after he explained the finished jobs without sounding condescending when we asked him questions. And, he asked if we had any other plumbing questions or concerned that weren't covered today. I would definitely ask for him again if we have future plumbing issues. I had heard all my life that going with bigger companies can be more expensive, but this company has shown its worth. And, we've learned over the years, you don't mess around with subpar plumbing and electricians just because they are cheaper. We highly recommend! read more

Needed to replace a well pump on an emergency basis. Andrew was fantastic, coming out after hours to complete this repair. Great service!

Andrew was a very cordial and knowledgeable tech. He was at our house over an hour, determined our problem, ordered a part, and did not bill us now because the work the work may be covered under warranty. He made a few recommendations that we liked and signed up for additional service. We have been using them for nearly 5 years with good results. read more

I called Advantage Plumbing to help make some improvements to a home I just bought. While it took a little while to get the work taken care of and some of the work seemed too expensive to me, they scored high for their communications, and willingness to work with my schedule, professionalism. In the end they did the work I wanted them to do and got no surprises. Tom is the best and knows his craft - a great guy to do your work and have in your home. read more

We called them and explained the problem and also gave them the size of our pipes 2". They came out poorly prepared. They didn't have the proper size router. They brought out one that fits a 3or4" pipe. The camera they brought didn't have charged batteries. They didn't have a charger; that wasn't on their truck as it was never replace by the company. They charged me $346, They gave me an estimate to come back. The estimate was $878 to cut a pipe and look then tell us how much more it would be. read more

They sent a guy out to estimate my job and he said that I would have the estimate in a couple of hours. I haven't heard from them since.

It was a small problem but he really showed up quickly and did great work! Highly recommended

Alan provided thorough and timely service as always. New washer water line valves installed. Thank you!

Tom did a great job today and not only lugged 6 heavy bags of salt to my basement, and filled my water softener, but also took the empty bags out to the trashcan and returned the trashcan from the curb to my garage for me! I have always had great service and pleasant workers from 'Advantage! read more

Made an appointment with Advantage and they never bothered to show up. I tried to call but their mailbox was full, Never Again! Going with another service- Rita D. read more

Had to use emergency services as routine job scheduling was several weeks out. This was the only issue I had. Andrew was professional and did a good job. He understands customer service and actually listens to help. read more

Bad experience with owner of company, did a poor repair job that leaked and had incorrect grading. Got another plumbing company to fix it. Owner first refused to refund, then said he would refund, but still has not. I do not recommend Advantage plumbing. read more

I called them because I needed a toilet installed and I had a crack in the pipe that connects to the back of the toilet. The person they sent said they to charge me according to the levels of each thing he had to do while on the job. He then quoted me $673.00!!! That was outrageous but we ere desperate so I told him to go ahead with the job. Then he tells us that price does not include the replacement of the toilet that I bought. If he were to replace the toilet that would be ad additional almost $400.00!!! I called the company only to be told that I would have to ok the additional charge of $400.00 to have the toilet installed. The woman on the phone was smug, condescending, and clinical sounding. The saddest part about this besides being robbed was they will not try to work anything out with you as a customer. Save yourself the big money, hassle, and half ass work and go else where. read more

Recently had them come out to replace a garbage grinder. Knowing I just had one replaced in my primary home I was aware of the cost. When they came out and was halfway through the install I asked what the cost would be. $99 for the call to come out and $750!!! for the install. WHAT? Are you kidding me? He could not give me the breakdown on the cost of the grinder vs. Labor and said it was a "package price". I called Andrea (so awesome) and asked he what it was an she said the same thing. Package deal. So let's do the math, even the BEST garbage grinder at Home Depot cost $300, so that mean I'm paying $450 for labor???? Seems to be somewhat of a con job. NEVER AGAIN. read more

Tom was our tech who came out with his trainee to install our new software system to eliminate our rusty hard water. Tom kept me update on his findings and status as well as kept his trainee involved to learn while they did the install. I would highly recommend Advantage Plumbing. They were on time and very knowledgeable as I ask lots of questions. read more

Always excellent service with thorough explanations and transparent pricing. Take time to go over issues and options. Highly recommend. Thomas was the tech for our most recent inspection. read more

Prices are outrageous. I told the plumber i would pay him the $89 sevice charge and sent him home after he quoted me $700 to change a cartridge and turn on the water to a pool house. I bought the cartridge for $50 changed it and turned the water on. Took me 30 minutes. Previous plumber charged us $200. The Advantage guy told me "we were ripping the previous plumber off." My suggestion, dont look for a plumber online. Call your local plumbing supply shop for a recommendation. They will know good plumbers who charge a fair price. They told me that this company has that reputation of $$$$. read more

Had entire house fitted with new plumbing Jerry and Brian were very courteous worked efficiently and although it was a two day job made sure that I had water service where I needed it over night. They double checked each and every fitting to ensure there were no leaks. I am extremely pleased with the job they did. Would highly recommend Advantage Plumbing. read more

I have used Advantage plumbing since 2007 and have been extremely satisfied with their work. Everyone of their technicians takes time to explain what could be wrong, gives the prices upfront and have never felt I was being pressed for an up-charge. The last visit was an after hours emergency call and I really appreciated Andrew keeping the appointment and gave an excellent explanation of what the issue could be and potential prices. I'd highly recommend them for home plumbing work. read more

Our Plumber was Tom. We had a sewer blockage issues. We did the Emergency service last night. He arrived as scheduled & got right to the problem which turned our to be Roots in line. He kept me informed the whole time he was here. When he was done the line was flowing again and he cleaned up to the point that we could not even till he had been there other than the sewer was flowing again! Thank you Tom. read more

Tom provided the most thorough assistance we've ever received from a plumber. He carefully gave a detailed explanation of the work before he started. Also before he started, he inspected our entire plumbing system to make sure there where no unexpected reasons for our current issue. He offered to answer any questions while he was working. After he finished the work, he let us know issues he noticed that might be concerns in the future. He simply provided the information without any pressure. I will not hesitate a second before calling Advantage Plumbing for future plumbing needs. read more

such a strange system. They do pricing according to a model used by car dealers for repairs . They took numerous photos, then the 'plumber' 'consulted' with ??? for a total of 55 minutes, outside in his truck for the tasks to be done. One response was "why not dig and tear out all the lines?" OMG such a capricious answer ! The simple leak was estimated at $600... because they charge by the 'join', according to the non existent book which was supposedly similar to that of car dealers. When no work had been done, when told we had to leave, the plumber said the simple leak would only take 1/2 an hour! Sorry, my dad was in the plumber and pipe fitters union, we 're DIYers and this entire process is just strange and in my sister's words "TAKING Advantage"...There's more, but this is enough. I agree with Cathy S., I would have given a zero for this waste of their time AND MINE!! No work was done. read more

Great service. Upfront and did a great job! Loved the calls before and after service to ensure good customer service!