Damon from AIM water has been incredibly helpful with our water issues and has provided exceptional…read morecustomer service! We live near Stevensville and have been at our current location for 15 years. We are on a well which provides hard water with a high iron content. For those 15 years Damon has been our AIM representative and has provided us with water treatment equipment that has solved our iron and water hardness issues. While we have been very satisfied with Damon's customer service, he went over and above expectations last Saturday. Late in the afternoon last Saturday I attempted to do a routine quarterly water sediment filter cartridge change. (I have been doing these quarterly for 15 years with no problem.) After I changed out the filter cartridge, reassembled the top cap and sump, and opened the water line to the filter assembly, there was a significant leak between the cap and sump. I disassembled the filter to see if I could find the cause of the leak. I could not and I reassembled the unit and again opened the water line feeding the filter assembly. The leak got worse. At this point I had to shut the valve for the waterline feeding our house. It was late Saturday afternoon, I could not find the issue causing my filter assembly to leak, and I was faced with NO water in the house until I could get help fixing the problem. I was concerned it would be at least a week before I could get help. I called the AIM service number for Damon. HE ANSWERED even though, I suspect, it was after work hours on a weekend! I told him I had a water Emergency and he worked with me to troubleshoot the problem. It turned out that I must have damaged the sump "O" ring that provides a water tight seal between the sump and the filter cap. I NEEDED A NEW "O" ring to solve my problem! I offered to drive to the AIM office in Mishawaka to get the part but Damon said he would drive to Berrien Springs to meet and give me the "O" ring I needed. In less than 20 minutes I had the new "O" ring, and in 30 minutes my water emergency was solved! Damon went out of his way to help me fix my water issue and avoid our house being without water for at least a weekend, and probably a week. HE IS THE BEST!!!!

From the owner: AIM specializes in Water Softeners, Iron Filters, Water Conditioners, Salt - Water delivery,…read moreDrinking water systems and Service on all brands of water equipment. Our Iron filters will remove 98% of iron and provide clean water without the use of salt. Our water softeners are the most efficient in the use of salt and water to provide your home with clean soft water. AIM will also rent or lease water softeners and Reverse Osmosis units.

I've used Town & Country a few times over the years for plumbing repairs, a new shower install, and…read morewhen they installed my hot water tank, and they've always been great to work with. Most recently, I had a small leak in an elbow connection that was in a pretty difficult spot to access. They were able to come out the same day, communication was excellent, and the repair itself took only about 30 minutes. The price for the service call was fair, the work was done quickly, and everything has been working perfectly since. It's nice to find a company that's reliable and responsive. Mark W

I pulled a permit for a 99 inch addition. The work was DONE, but the city mid-way into the…read moreconstruction told me I had to get a licensed electrician. Despite saying, they offer free estimates, Town And Country pulled the permit and didn't even bother to go out and check the work or give me an estimate. They managed to fail not one, but TWO rough in inspections! Yes, Tim, the owner expects me to pay for his failed inspections. But it gets worse, three different electricians came in to do exactly what? They re-stapled some wires, and then put in two new outlets that the city didn't require, including one in another bedroom. When I called about the unnecessary work and inflated charges the owner, Tim, literally screamed at me over the phone. Unprofessional, condescending, rude and dismissive. I offer to make a partial payment, but he responded with more threats. He refused mediation. This bill is almost $1200. He threatened to put a lien on my house and actually that's the first thing he follow through on with great Efficiency. I've used this company before and have experienced their price gouging, but I was in a bind. they knew when I called them I was a blank check opportunity because only Town And Country Plumbing can call in for the Final Inspection. So I have a lien on my house and the permit is still opened. If anyone can help please reach out. Thanks. Obviously, I will never use them again and notice a trend of a lot of recent one star reviews! As you can see from other reviews the lack of coordination, communication, showing up, overinflated prices, etc is how Town and country operates.

Kevin Canney came to my home the day I called to say my old water softener had quit working . He…read moreshowed me the metal filings and said this particular water softener was no longer being manufactured and with the age being 13 years it was time to replace the softener. I had a time crunch requiring the new softener to be the next day. Kevin assured me the unit they sold would be great and could be installed the next day! Perfect for me. The installer who came the next day was very kind and professional and within less than two hours my new one was installed and ready to go and my old one was hauled away. Canney's Water Solutions has been delivering salt to me for the past 13 years so I knew I could trust Kevin Canney to take good care of my needs for the new softener. I recommend Canney's Water Solutions for your water softener needs. Great value....great service!

Canney's has always provided prompt, competent, and friendly service. We have used them for years…read morefor our water softener and the delivery of water softener salt. They even helped fix a plumbing error committed by someone else!

Without a doubt, the ABSOLUTE worst customer service that I've ever experienced. The ladies…read more(receptionists) that answer the phone, are complete idiots! They can't even do basic math. Very rude and very unprofessional.

Absolutely the WORST customer service you will ever receive. The water softener itself is great…read more The installation was great. Need customer service? Good luck. My reverse osmosis quit working. Need service? Well, that will take 10 days - yes DAYS to reconnect to your WiFi. Billing issues? Good luck. I received a bill for over $400 (monthly payment is under $60). I was TOLD they changed ACH provider SIX months ago. Never contacted me - even with my email and phone number. When I called, obviously upset, they hung up on me. Very mature way to handle a customer trying to understand how on earth my bill is over $400. Oh and THEY never contacted me, but managed to charge me $17 A MONTH LATE charge for all the months they did not reach out to tell me they changed service for my automatic payment. I was told OVER SIX MONTHS they were going thru a list to reach customers. So, they couldn't email me? They couldn't call me in six months to tell me to re-register my automatic payment? $17 a month late charge for THEIR ERROR? Absolutely DO NOT RECOMMEND. Rudest customer service ladies you were ever find. I would give ZERO stars if possible.

Great service, polite, professional…read more I called McCarty on the recommendation from one of our neighbors, after a bad experience with another well drilling company, and the well water at my house was still having problems. The well water in my house was turning off periodically throughout the day for a few minutes, then coming back on. This problem was becoming more frequent and each "water off" period started to last longer. We tried to get service for our well water from the company that installed the well pump, but they gave us such a hard time, and ended up doing nothing, so we called McCarty. The McCarty service/repair men were very polite and courteous on the phone, as I detailed our problem and asked if they can come service our well sometime soon. The guy I talked to (Dale) said they could come within the same day! Once the repairmen came to my house, they took care to not spread snow throughout the house by either taking off their snow boots or covering the shoes in plastic bags. Very nice touch there! When we showed the repairmen our water tank, they spent some time actually looking at it (the pipes, fittings, etc.), as opposed to the other well drilling company repairmen just glancing at the tank and writing it off. The McCarty repairmen managed to fix our well water problem within the hour, and did so in a professional manner. I especially liked how they tried to fix any minor problems, assuring us that if they could save us money by not having to do large costly items, they would. It's always nice when your service/repair men don't try to rip you off. ;) Summary: I HIGHLY recommend McCarty for any of your well drilling or well water problems.

Absolutely great service, company, and job well done by McCarty! They were super patient with all…read moreof our questions, the owner even came out before the job to talk to us about everything. The crew that was here on drilling day was awesome, super clean, knowledgeable, friendly, and you could tell they had great chemistry. Shout out to TJ for answering all of my questions and teaching me some things about wells! Hands down, McCarty will always get out recommendation!

Responded promptly Transparent in diagnostics…read moreVery knowledgeable Pleasant interaction w tech

Who cancels 30 minutes before your appointment?…read more Tim does! Requested service at my cottage for a few smaller things. An hour into my drive he calls to cancel stating a couple of emergencies. Very disappointed with service and lack of character.

Great service. Fantastic people. Bruce and Peter are great. They did the job quickly and…read moreprofessionally. Came on time and communicated well

From the owner: BrucePros, LLC has been a southwest Michigan family & veteran owned business since 1980. Because of…read moreour dedication to being the first choice for our community, our customers, and our suppliers, we cultivate a culture where the values of individual responsibility, honesty, integrity, trustworthiness, generosity, humility and grace are demonstrated by all team members and employee-owners. With a servant’s heart, we will strive to do what’s right in every interaction. We take care of most plumbing needs, including Water Heaters, Water Softener/Treatment systems, Vanities, and Toilets. We are also an experienced Installer and Service provider for Well Connect - Geothermal systems in Southwest Michigan. Additionally, we install most appliances and can assist in most kitchen and bath improvements. We are here to do what is right for your home. We accept after hours calls for emergency/urgent needs 24 hrs day/7 days a week!