Damon from AIM water has been incredibly helpful with our water issues and has provided exceptional…read morecustomer service! We live near Stevensville and have been at our current location for 15 years. We are on a well which provides hard water with a high iron content. For those 15 years Damon has been our AIM representative and has provided us with water treatment equipment that has solved our iron and water hardness issues. While we have been very satisfied with Damon's customer service, he went over and above expectations last Saturday. Late in the afternoon last Saturday I attempted to do a routine quarterly water sediment filter cartridge change. (I have been doing these quarterly for 15 years with no problem.) After I changed out the filter cartridge, reassembled the top cap and sump, and opened the water line to the filter assembly, there was a significant leak between the cap and sump. I disassembled the filter to see if I could find the cause of the leak. I could not and I reassembled the unit and again opened the water line feeding the filter assembly. The leak got worse. At this point I had to shut the valve for the waterline feeding our house. It was late Saturday afternoon, I could not find the issue causing my filter assembly to leak, and I was faced with NO water in the house until I could get help fixing the problem. I was concerned it would be at least a week before I could get help. I called the AIM service number for Damon. HE ANSWERED even though, I suspect, it was after work hours on a weekend! I told him I had a water Emergency and he worked with me to troubleshoot the problem. It turned out that I must have damaged the sump "O" ring that provides a water tight seal between the sump and the filter cap. I NEEDED A NEW "O" ring to solve my problem! I offered to drive to the AIM office in Mishawaka to get the part but Damon said he would drive to Berrien Springs to meet and give me the "O" ring I needed. In less than 20 minutes I had the new "O" ring, and in 30 minutes my water emergency was solved! Damon went out of his way to help me fix my water issue and avoid our house being without water for at least a weekend, and probably a week. HE IS THE BEST!!!!

From the owner: AIM specializes in Water Softeners, Iron Filters, Water Conditioners, Salt - Water delivery,…read moreDrinking water systems and Service on all brands of water equipment. Our Iron filters will remove 98% of iron and provide clean water without the use of salt. Our water softeners are the most efficient in the use of salt and water to provide your home with clean soft water. AIM will also rent or lease water softeners and Reverse Osmosis units.

I've used Town & Country a few times over the years for plumbing repairs, a new shower install, and…read morewhen they installed my hot water tank, and they've always been great to work with. Most recently, I had a small leak in an elbow connection that was in a pretty difficult spot to access. They were able to come out the same day, communication was excellent, and the repair itself took only about 30 minutes. The price for the service call was fair, the work was done quickly, and everything has been working perfectly since. It's nice to find a company that's reliable and responsive. Mark W

We have had a leak in our summer cottage for over a year- a leak that would only show up…read moreintermittently. After intense searching and trying different solutions, the slow leak persisted. Finally, last Saturday we concluded that the water was coming from inside the plumbing wall. I called Town and Country this morning, and was given an appointment for tomorrow, which would work, but require that we delay our return home. The person who answered the phone said there was a possibility that a technician might be freed up today. At noon we received a call from "Dave" of Town and Country. He said he was "20 minutes away". Dave came, diagnosed exactly where the leak in our drain piping was ( inside the plumbing wall). He carefully cut away the wood for access, in such a way the it can be easily reconstructed. He reconfigured the PVC drain assembly perfectly, and also rebuilt the under sink drain piping assembly. Work was fast and excellent...and the mysterious leak has finally been fixed! A very positive experience! Excellent work by "Dave" and excellent response by Town and Country Plumbing! Paul E.

Kevin Canney came to my home the day I called to say my old water softener had quit working . He…read moreshowed me the metal filings and said this particular water softener was no longer being manufactured and with the age being 13 years it was time to replace the softener. I had a time crunch requiring the new softener to be the next day. Kevin assured me the unit they sold would be great and could be installed the next day! Perfect for me. The installer who came the next day was very kind and professional and within less than two hours my new one was installed and ready to go and my old one was hauled away. Canney's Water Solutions has been delivering salt to me for the past 13 years so I knew I could trust Kevin Canney to take good care of my needs for the new softener. I recommend Canney's Water Solutions for your water softener needs. Great value....great service!

Canney's has always provided prompt, competent, and friendly service. We have used them for years…read morefor our water softener and the delivery of water softener salt. They even helped fix a plumbing error committed by someone else!

These people are not licensed and bonded plumbers, and I mistakenly assumed they were. Do not make…read morethe same mistake I did! Their technicians moved our water heater to make room for the water softener they installed and cracked the water heater's inner tank during installation. Additionally, when moving our water heater they decoupled a joint in the water heater's exhaust line, therefore causing carbon monoxide to vent inside, instead of outside. I was reassured Culligan would handle everything and resolve the damage done by their poorly trained technicians. Genuinely thought they were going to step-up and make everything right, but it has been the complete opposite experience. Technicians came to our home and confirmed the installation was done improperly and said their manager would reach out with a resolution. Instead the manager avoided the situation and dodged calls until I was able to reach out to their insurance provider directly. I've had an open insurance claim with them for nearly two months and to date, our water heater has failed, which I paid to replace, and their equipment is still in our home, they have not picked-up, even though they were told the equipment was to be removed during 30-day satisfaction period. Again, they are not licensed and bonded plumbers and do not know what they are doing. Responding to Culligan: Once you sent two senior Culligan technicians to inspect the damage, which they confirmed the damage and your failed Culligan installation, I was told a Culligan manager, Adam Melson would handle the situation, implying direct resolution for the damage done by Culligan; instead he was never available when calling directly nor would he return calls. You clearly avoided the situation, and it was only after I initiated an insurance claim, on your behalf, did he return a call. For what it's worth, or to whomever reading, only your sales representative and technicians that inspected have apologized, nor you or Adam have apologized or even feigned any empathy for the damage done by Culligan. Your response here equally reflects the lack of care and recklessness Culligan offers when being invited into someone's home. The damage occurred in June 2026, and according to your insurance provider they are still investigating, which one can only reasonable assume it's because of delays and dishonesty on your end. You yourself have pictures showing our water heater was undamaged prior to installation, have you shared those with your insurance provider?

Without a doubt, the ABSOLUTE worst customer service that I've ever experienced. The ladies…read more(receptionists) that answer the phone, are complete idiots! They can't even do basic math. Very rude and very unprofessional.

Great service, polite, professional…read more I called McCarty on the recommendation from one of our neighbors, after a bad experience with another well drilling company, and the well water at my house was still having problems. The well water in my house was turning off periodically throughout the day for a few minutes, then coming back on. This problem was becoming more frequent and each "water off" period started to last longer. We tried to get service for our well water from the company that installed the well pump, but they gave us such a hard time, and ended up doing nothing, so we called McCarty. The McCarty service/repair men were very polite and courteous on the phone, as I detailed our problem and asked if they can come service our well sometime soon. The guy I talked to (Dale) said they could come within the same day! Once the repairmen came to my house, they took care to not spread snow throughout the house by either taking off their snow boots or covering the shoes in plastic bags. Very nice touch there! When we showed the repairmen our water tank, they spent some time actually looking at it (the pipes, fittings, etc.), as opposed to the other well drilling company repairmen just glancing at the tank and writing it off. The McCarty repairmen managed to fix our well water problem within the hour, and did so in a professional manner. I especially liked how they tried to fix any minor problems, assuring us that if they could save us money by not having to do large costly items, they would. It's always nice when your service/repair men don't try to rip you off. ;) Summary: I HIGHLY recommend McCarty for any of your well drilling or well water problems.

my family has used this company for over 40 years. i had them bleach my well ob 3-11-26 in…read moreprperation of seeling my home. in september of 2026. my well failed the water test!!!!!!!!!!!! i called mccarty and of course the warranty had expired by a few days, they would not stand behind or help me with my problem! they care nothing about loyalty, customer care or service. i then called martin mosier & sons to help me. they came out immediately and fixed my problem. they were very professional and cheaper than mccarty. so from now on mosiier gets my business and everyone else i can recommend them to! the well top had missing caulk that mccarty never fixed allowing bugs and debris into my well contaminating my well. mosier fixed it immediately. so mccarty only cares about money and no you! if yo need well service call mosier and sons! goodbye mccarty.

Who cancels 30 minutes before your appointment?…read more Tim does! Requested service at my cottage for a few smaller things. An hour into my drive he calls to cancel stating a couple of emergencies. Very disappointed with service and lack of character.

Responded promptly Transparent in diagnostics…read moreVery knowledgeable Pleasant interaction w tech

Great service. Fantastic people. Bruce and Peter are great. They did the job quickly and…read moreprofessionally. Came on time and communicated well

From the owner: BrucePros, LLC has been a southwest Michigan family & veteran owned business since 1980. Because of…read moreour dedication to being the first choice for our community, our customers, and our suppliers, we cultivate a culture where the values of individual responsibility, honesty, integrity, trustworthiness, generosity, humility and grace are demonstrated by all team members and employee-owners. With a servant’s heart, we will strive to do what’s right in every interaction. We take care of most plumbing needs, including Water Heaters, Water Softener/Treatment systems, Vanities, and Toilets. We are also an experienced Installer and Service provider for Well Connect - Geothermal systems in Southwest Michigan. Additionally, we install most appliances and can assist in most kitchen and bath improvements. We are here to do what is right for your home. We accept after hours calls for emergency/urgent needs 24 hrs day/7 days a week!