Steven was available within an hour of giving him a call and repaired my tub drain. Great response…read moreand service at a reasonable rate. Thanks!

Very professional. On time, great job, fair prices. Couldn't ask for more…read moreFive stars and thanks

First of all, I would like to thank Michelle for her fantastic handling of our service…read moreappointment!! Nathan and Austin were right on time, they done an awesome job at solving the problem, unfortunately my softener needed a part they didn't have on the truck! (You can't carry everything) this is where it gets great!! The next day they were back here with the part!!! I believe Jason and Austin, very professional, courteous, and thorough!!! Hats off to Culligan and their team! Thank you so much! Brian Habel

Do not use!! They set appts for salt w/o asking and will not change, saying "we are only in your…read morearea once every 4 weeks." Doesn't matter your reason. AVOID!!!!

I have had 4 experiences with this company. All have been great! They explained the system, did…read moretests. Gave me the results. Delivered salt. I couldn't be happier. Brian was the last one, he did a yearly check and answered all my questions. Showed me how the equipment worked. How to check it.

This company was good with getting us set up with a water softener for our home. Got us scheduled,…read morecame out and got things installed, the unit has worked fine ever since. The problem seems to arise when you have an issue and need them to be responsive! We are renting the unit - this is an intentional choice and comes from prior experience - we know our water is very hard and needs attending to. We chose to rent knowing that if we had problems with the unit a timely service call was only a phone call away... WRONG! I contacted this company for a service call - the first one we have needed so far - the lady on the phone assured me that they want to get to me as soon as possible! I called on Thursday and she said she wanted to try to get them out before the weekend so we didn't go without water softening all weekend. She tells me they will get back to me that same day about an appt. They do call me later that day but cannot see me until Monday. She felt badly that I would need to wait the few days but that was the soonest they had. I felt like this was very reasonable and made the necessary changes for the Monday appt to work with our schedule! My husband came home from work early to accommodate this need to have a service call during his business hours. We waited the entire 2 hour window that they give for their calls and no one shows up. I called to find out that the service call was actually scheduled for A Monday... but that Monday was another 2 weeks out!!! They told me I had the appt all wrong. How did I do this when they were so concerned about me making it through ONE weekend without soft water - now I had to wait 2.5 WEEKS! I have had to make NUMEROUS phone calls about this situation - each time I am told I will get a call back to get things situated but that call never comes. I am the one who has to reach out. The person on the phone can never answer the questions, they have to contact a different department, for instance, scheduling or service - which in theory is fine, except that they do not call you back. I believe this company has decent products - their softener has been nice for us - however, when you need service they are extremely lacking! Whether that is in customer service in general or the ability to get to their units in a timely fashion to get it serviced, it's been frustrating and undependable! Our unit completely malfunctioned and was running for 24 hours straight, burning up our well pump. Meanwhile we are dealing with terrible ramifications of now untreated water as we wait for service. This extended wait time is costing us as the hard water is damaging our laundry, surfaces, plumbing, etc... Just beware: servicing does not appear to be their speciality and takes at least 2+ weeks to accommodate established customers.

Kevin Canney came to my home the day I called to say my old water softener had quit working . He…read moreshowed me the metal filings and said this particular water softener was no longer being manufactured and with the age being 13 years it was time to replace the softener. I had a time crunch requiring the new softener to be the next day. Kevin assured me the unit they sold would be great and could be installed the next day! Perfect for me. The installer who came the next day was very kind and professional and within less than two hours my new one was installed and ready to go and my old one was hauled away. Canney's Water Solutions has been delivering salt to me for the past 13 years so I knew I could trust Kevin Canney to take good care of my needs for the new softener. I recommend Canney's Water Solutions for your water softener needs. Great value....great service!

Canney's has always provided prompt, competent, and friendly service. We have used them for years…read morefor our water softener and the delivery of water softener salt. They even helped fix a plumbing error committed by someone else!

Fred made his annual service call. On time, professional and this year wearing a mask…read more Fred is always provides great advice and is a wonderful resource. Highly recommend AIM and especially Fred.

Wonderful product and service. Fred is fantastic. Been dealing with them for several years and…read morewe are very happy.

Who cancels 30 minutes before your appointment?…read more Tim does! Requested service at my cottage for a few smaller things. An hour into my drive he calls to cancel stating a couple of emergencies. Very disappointed with service and lack of character.

Responded promptly Transparent in diagnostics…read moreVery knowledgeable Pleasant interaction w tech

The house we just purchased had a water softener installed by Lane Soft Water. I wasn't sure it was…read moreworking correctly. Lane came out the next morning to inspect it and had it back up and running the same day. He even gave me a lesson on how the system works and issues to watch for.

Installed my water softner with no issues. Two years later, thought I was having a problem with it…read moreso I gave them a call. They stopped out the next day and tested everything, turns out everything was fine (operator error!). My parents also use them for salt delivery. Even when they are not scheduled for a delivery, if the company is delivering in the area, they always knock on the door to check and make sure my parents are all set. Fair pricing, experienced and professional with the personable, friendly service that you'd expect from a small town business.

Good service and prompt scheduling.Reasonable prices as well.... photos included ...all new parts…read moreincluded

He does good work and my insulation works as it should…read more He's fair and does the job asap I recommend him for any plumbing issues.

I've used Town & Country a few times over the years for plumbing repairs, a new shower install, and…read morewhen they installed my hot water tank, and they've always been great to work with. Most recently, I had a small leak in an elbow connection that was in a pretty difficult spot to access. They were able to come out the same day, communication was excellent, and the repair itself took only about 30 minutes. The price for the service call was fair, the work was done quickly, and everything has been working perfectly since. It's nice to find a company that's reliable and responsive. Mark W

We have had a leak in our summer cottage for over a year- a leak that would only show up…read moreintermittently. After intense searching and trying different solutions, the slow leak persisted. Finally, last Saturday we concluded that the water was coming from inside the plumbing wall. I called Town and Country this morning, and was given an appointment for tomorrow, which would work, but require that we delay our return home. The person who answered the phone said there was a possibility that a technician might be freed up today. At noon we received a call from "Dave" of Town and Country. He said he was "20 minutes away". Dave came, diagnosed exactly where the leak in our drain piping was ( inside the plumbing wall). He carefully cut away the wood for access, in such a way the it can be easily reconstructed. He reconfigured the PVC drain assembly perfectly, and also rebuilt the under sink drain piping assembly. Work was fast and excellent...and the mysterious leak has finally been fixed! A very positive experience! Excellent work by "Dave" and excellent response by Town and Country Plumbing! Paul E.