This company was good with getting us set up with a water softener for our home. Got us scheduled, came out and got things installed, the unit has worked fine ever since. The problem seems to arise when you have an issue and need them to be responsive! We are renting the unit - this is an intentional choice and comes from prior experience - we know our water is very hard and needs attending to. We chose to rent knowing that if we had problems with the unit a timely service call was only a phone call away... WRONG! I contacted this company for a service call - the first one we have needed so far - the lady on the phone assured me that they want to get to me as soon as possible! I called on Thursday and she said she wanted to try to get them out before the weekend so we didn't go without water softening all weekend. She tells me they will get back to me that same day about an appt. They do call me later that day but cannot see me until Monday. She felt badly that I would need to wait the few days but that was the soonest they had. I felt like this was very reasonable and made the necessary changes for the Monday appt to work with our schedule! My husband came home from work early to accommodate this need to have a service call during his business hours. We waited the entire 2 hour window that they give for their calls and no one shows up. I called to find out that the service call was actually scheduled for A Monday... but that Monday was another 2 weeks out!!! They told me I had the appt all wrong. How did I do this when they were so concerned about me making it through ONE weekend without soft water - now I had to wait 2.5 WEEKS! I have had to make NUMEROUS phone calls about this situation - each time I am told I will get a call back to get things situated but that call never comes. I am the one who has to reach out. The person on the phone can never answer the questions, they have to contact a different department, for instance, scheduling or service - which in theory is fine, except that they do not call you back. I believe this company has decent products - their softener has been nice for us - however, when you need service they are extremely lacking! Whether that is in customer service in general or the ability to get to their units in a timely fashion to get it serviced, it's been frustrating and undependable! Our unit completely malfunctioned and was running for 24 hours straight, burning up our well pump. Meanwhile we are dealing with terrible ramifications of now untreated water as we wait for service. This extended wait time is costing us as the hard water is damaging our laundry, surfaces, plumbing, etc... Just beware: servicing does not appear to be their speciality and takes at least 2+ weeks to accommodate established customers. read more

I've had this company install a water system for me twice now (should've learned after the first time). House #1: The water wasn't terrible, but it had an odor and a slight yellow tint. They recommended the $5,000 Kinetico CP Series system, so I went with it. I was told it would last 5 years with minimal maintenance--just adding salt and changing a filter every few months. When they installed the system, they ignored my request to use the basement slider and instead brought the equipment down the stairs, leaving rubber marks from the cart tires all over the steps. About 18 months later, the water quality declined again. When I called them out, they said the tank's media bedding had gone bad and needed to be replaced--for another $1,200. They blamed the water quality, saying if it were better, the system would've lasted as promised. (they only charged me 1 service fee though even though they stopped out twice) House #2: I (regretfully) went with the same Kinetico CP Series, though I was told it was slightly different this time. Apparently, the previous salesperson had been fired for making false promises and selling customers unnecessary equipment--a red flag I wish I had known sooner. I will say the new sales rep seemed honest and helpful. The system has now been installed for exactly 3 months. The salt level is fine, and the filters are clean. Despite this, the system suddenly stopped working. The water here is very hard and yellow, and it stains everything--so I called immediately to avoid further damage. They told me they couldn't send a technician for at least 4 weeks. Four weeks to address a failed water system in a home with extremely hard water is unacceptable. The technician who called me told me to bypass the system they installed, hoping that might help with the yellow water and staining. I'm no expert in water systems, but I do know one thing--if bypassing the system was the solution, I wouldn't have spent thousands of dollars on it in the first place. I bought the system to eliminate the yellowing, so how does turning it off make any sense?!? I strongly do not recommend this company. Poor product longevity and terrible support turnaround. Buyer beware. read more

We had Nick install our water softener and he did an excellent job. We were very pleased with his work and knowledge of the system and company. Would definitely recommend Nick and Gordon water systems! read more

We recently purchased a Storm Iron Filter. Phil Miller was our salesperson. Phil was very knowledgeable about water filtration processing. There was no pressure to buy, he was courteous, informative and displayed a very good sense of humor. Our installation (Senior Service Technician) person was Tony Klimek. Tony was also very informative, courteous and good natured. He took great care in reviewing all his work with me and how it worked. He demonstrated an exceptional level of knowledge to where I felt I had purchased a good product and had good people backing it up. Marty and Chris Harger read more

Very convenient and prices right for excellent water that's filtered to 5 microns. Great supplies for home water filtration.

We've always been pleased with their amazing service. We had to get our water softener replaced - though they take a couple of weeks to come but it's worth the wait. The guy tested our water to give us options that would work for us and gave us time to make our choice. They arrived as scheduled and did a great job of installing the water softener. As always, they value their customers a lot! read more

Service Tech Tony K. has been to our home on several occasions for service or install of water purification systems. Tony goes above and beyond in customer service. Always shows up on time, is very polite, honest, and does a good job. Need more Tony's in the service world! read more

These guys installed an Iron Curtain on a Friday afternoon. It was originally scheduled on a Monday but they got me in on the same week. Explained everything. Clean good system. Tony Kilmek was my service tech. Very professional and informed me of everything to expect. read more

Despite calling ahead and confirming in person the wrong part was sold to me. Upon return to the store the parts person and reception person told me I was wrong until I demanded they look up my account. Even then no responsibilities taken and both were rude and patronizing. The parts person protected the untrained reception person without any consideration the customer was right and had every reason to be frustrated! read more

The Service Pro, Tommy C, was very professional and efficient. Got the job done fast. Explained how to operate our new water softener and offered some recommendations. Phil Miller offered a lot of information regarding our options to replace our water softener. Even saved a little money. read more

Tony and Dan were very helpful when servicing our water softener and iron filters. Gave us good information and were very thorough. Nice guys who answered our questions and did a good job. read more

Wesley called before arriving and arrived in time, within the service window given. He patiently explained the steps necessary to change the filters and educated me about the different systems available. The office didn't seem to give him the right information. He arrived planning to service the R.O. system, when it was the water softener I had called about. Luckily he had the part he needed and took care of both, but it felt like a slip on the part of the scheduler who took my call. I would have given a higher rating if it weren't for the miscommunication. Wesley did a great job. read more

We have had Gordon for about 19 years. Recently our water has been brown. We asked them to come out to see what was wrong. We had checked the water coming into the house and it was fine. The man came out and said he did not know what was wrong. He showed us how to regenerate the softener and said it should be fine. One week later we had the same problem. The same man game out. He cleaned the softener and found a piece of something inside another part. Again he told us to regenerate it 4 more times and it should be fine. That was on Monday. Tuesday it was still brown. We called the service department. They said they didn't know what it was. They would talk and get back with us the next morning. They never did. We bypassed the softener because they couldn't even tell us what was in the water. Now our water is clear, but obviously we do not we soft water. Horrible customer service! read more

We have been customers of the Portage/Centre St location for about 7 years, and have experienced the worst customer service! Prior to Covid, they had a bunch of high school kids in there, who didn't seem to care much about customer service. Since Covid, they cut there hours to 3 days a week, and are usually very busy on Saturdays, but they have NO help. The tall, older man there, (I assume is the location manager) is trying to help everybody, and doesn't have the time to provide good customer service. Gordon Water needs to give this guy some help! I was in there last month, and a line to the door, he's trying to help people, no one got good customer service! Today I go and buy 4 bottles of water,(he was also waiting on someone else at the same time.) I got no receipt, had to reach over and grab it myself off the printer. Thank goodness I did, as he charged me for 5 bottles. He had gone back out on the floor to finish helping someone else, so I saw the overcharge, said something, he came around and gave me 3.75 cash and went back out on the floor. No apology. He just doesn't have a good attitude, most times I've been in there. I'm looking for another supplier for my water. I've had it with Gordon Water. read more

Years ago, we got Gordon Water delivered to our house. We never received our regular deliveries, but we were billed for them anyway. The accounts receivable woman is never in the office. I can never get through to managers. FIVE YEARS AFTER WE MOVED AND DISCONTINUED SERVICE, WE CONTINUE TO GET BILLS FROM THE PEOPLE WHO LIVE IN THAT HOUSE NOW!!!!!!!!!! Rude receptionists, pathetic service. Try another service. Not worth your time. read more

We own a small business and have a water cooler contract with Gordon. Our driver Mo is the BEST. Always arrives with a smile!!!