Took a lot of time answering dumb questions , like where's the pilot light. Fixed a fireplace and…read moreadded a new one. We're cozy now ready for winter Thank you

Worst company I have ever dealt with! They ended up charging me an additional $750 over their…read moreestimate. Unhappy with service, owner and overall they couldn't care less about customer satisfaction. They assured me they install in 1 day, that is not the case. After numerous appointments, their work did NOT pass inspections for the install. Sorry I ever contacted them.

I had my fireplace converted from wood burning to gas. Mark was very helpful and came over quickly…read moreafter my initial call to take some measurements for a log set and look at the setup to connect the gas line. He recommended a log set and glass doors that fit my budget. Install lead time was shorter than expected. Once the guys were here, installation was super fast. I'm happy to enjoy my fireplace more often this winter :)

We have wanted to update our gas fireplace for years and finally found one that met our needs…read moreaesthetically and for improved efficiency. Sacketts had the perfect product at a very reasonable price. John Sackett came out to help us figure everything out. He spent time sharing options and insights on how everything worked. Joan booked us an install date. Then Kyle and Josh came over to install everything. They were exceptionally courteous and efficient. They cleaned up better than they found it. Explaining every detail and checking all operations. The fireplace looks and works great!

Sackett's dis a beautiful job on installing our new fireplace. Our living room went from ordinary…read moreto a show stopper. We love the craftsmanship of their work and communication. Our family and friends came in and said..."Wow..amazing..looks like it was always there, Perfect."

Excellent and friendly service! I had a lamp that needed to be mended. When I called to find out…read moreif they did this type of work on lamps they did not sell the person on the phone was very friendly and informative. Further, both when I dropped off the lamp and when I picked it up, the lady who worked with me was very kind, personable, prompt and professional. So pleasingly, they fixed my lamp by the next day and the cost was extremely reasonable!! Great service is so rare these days, but these folks knock it out of the park with an excellent and consistent customer experience. I left their store wanting to do business with them again and again. Thank you for the great experience!

My first visit to Hodgson, about two years ago, left me completely unimpressed. Thinking it might…read morehave been a fluke, I recently returned to order a special, and somewhat costly item. The sales clerk appeared reluctant to look up the piece in a catalog and was unwilling to look in more than one reference. Her complete disinterest in pursuing a sale seems to be a company policy; other store employees who were not helping customers were well within hearing did nothing to encourage customer satisfaction. I would discourage anyone from patronizing Hodgson Light, Log and Patio.

We love this business. They have been great to work with. Always easy to reach, friendly and…read moreknowledgeable.

The Fireplace Shoppe is under new management and has been for a while now and has been a great…read moreplace for my wife and I to do business. Working with Brenton Wahl was easy as he could not do enough to answer all our questions and give advice. Josh Bradly was the service technician who installed our vent free fireplace insert. He and his assistant were on time, neat , very knowledgeable and friendly. We felt we were in good hands because of his m any years of experience working in this field. We have now been using our G19A Foothill Oak Log set for a week, and found that it has done everything promised by the Fireplace Shoppe. We highly recommend this business. Paul &Barb

I reached out for repair of a fireplace they installed and over the next 4 months, 6-8 phone calls…read morefrom us and 2 visits from them still did not resolve the problem. More phone calls were made and dismissed and our fireplace still does not function. We are totally disgusted by the lack of service and professionalism from this company.

From the owner: Where Great Ideas Begin ... and Great Products Are Found!…read more Hearth & Home Design Center has something for all your home's hearth needs. Fireplaces, grills, stone, wood stoves, gas & wood fireplaces, glass fireplace enclosures, cast iron firebacks, gas logs, wood mantels, marble surrounds, cast mantels, chimney and pipe, tools sets... and so much more! Hearth & Home wants to be your one stop shopping spot ... Our complete showroom will inspire you! Our service is second to none and you'll always get prompt, courteous service at our home!

Was having a problem with my furnace? I called them. Had an appointment yesterday between 2pm and…read more4pm. The showed up by 2.30 pm. The technician came to the door and was very professional. The technician worked about an hour and a half and thought we had a problem taken care of. The technician left. About two hours later it started acting up again. I called her after hours phone number . They came back out last night worked again for about another hour and a half was able to find the problem and fix it. The technician was very professional again. I would recommend them to anybody..

It has been years since Jason installed our Heating and AC in both my office and my home the same…read moresummer! His work was excellent and we now are retired and in our new home for 5 years in Vicksburg, after living on the west side of Kalamazoo for 32 years! At my age I remembered his name because he is such a good person and in these times I am proud to say he is a very good Christian young man! He also had a very kind staff that was always helpful. Jason's work was exceptional, and as a retired dentist I had pretty high standards for what my wife and I expected and hoped for, and now we miss the super nice 95% efficient Heaters and AC's and we have wished we had them here but adding retirement to this unnecessary terrible inflation makes us miss our greatest president and we are very concerned for him and what is happening to him that is egregious and we pray for him and everyone we love and are about every day! Jason, we sure miss you and maybe we can get the work we need someday but we are blessed to be here with our family and loved ones! Mike & Kathy Schroeder

Craig replaced the faulty crown on our chimney on our home in Holland. I have never been as pleased…read morewith any contractor as I am with work by Craig. Our chimney crown had been originally installed without expansion joint between crown and flue. When it cracked I had less knowledgeable chimney sweep co. put a sealer on crown, which failed. Craig removed and replaced crown with high psi compound, expansion joint, correct drip edges and flashing. Couldn't be happier.

Craig just finished doing a beautiful Virginia Ledgestone fireplace in our home. He was a joy to…read moredeal with, professional and hard working. He gave attention to every small detail and has a real ability to create an aesthetically pleasing look to your fireplace. I looked at many many pictures on pinterest before this project and our end result is stunning. The work exceeded all expectations and my husband and I are very particular.

Jake was great to work with. He and his team were friendly, professional and used only top of the…read moreline materials. His 3 D plan was amazing and the final product looks like his plan and I couldn't even imagine he could transform it into the beautiful patio we now have. When surprises, out of their control happened and no fault of their own came up, they immediately told us and they came up with solutions. The project included the sand, mulch, top soul, seed and spreading plants. Jake promised a date and made it. I highly recommend them.

From the owner: Kalamazoo Hardscape specializes in state of the art 3D design and construction of paver & flagstone…read morepatios, outdoor kitchens, outdoor fire features, retaining walls, low-voltage lighting, and softscapes. We strive to impress clients with our scaled, realistic 3-D landscape designs and turn them into beautiful, well-built projects.

our first time to use Midwest Chimney and Roof inspection and we could not be more satisfied with…read moretheir GREAT SERVICE! Scheduled the service late this fall and had about a 10 day wait. Joel and Armando showed up on time and with all of the necessary equipment to get the job done effectively and efficiently. They showed great respect for our home both inside and out inspecting and cleaning our wood burning stove chimney and the gas fireplace chimney on our 37 year old home. Armando showed his great climbing skills as he walked up their 40 foot ladder like it was nothing, cleaned and inspected everything from the top. Inside, covered everything and removed the chimney flue, cleaned and inspected the flue, chimney and stove. Armando is THE MAN!! When the job was complete, Joel gave me some good maintenance tips for our roof. I have scheduled this company for fall 2024.

From the owner: Midwest Chimney & Roof Inspection specializes in chimney sweeping, and inspecting chimneys and…read moreroofs. We have been proudly serving the Southwest Michigan community since 1990. We are experienced, licensed & certified contractors. We are also supported with proper liability insurance. We are committed to our clients' satisfaction and stand behind our work.