The best water filtration and bottled water service in the area! I love that it is a local business…read moreand they are so friendly! I've recommended them to a few friends and they've noticed such a difference since drinking their water. So easy and simple to set up in your house and can do it within the week of testing your water!!!

From the owner: Aquafine of West Michigan was established in 1974 to service the lakeshore community of West…read moreMichigan with all their water treatment needs! Call us at 616-392-7843 if you are in need of quality drinking water! Services we provide are as follows:- Water Softener Sales/Service/Installation - Reverse Osmosis System Sales/Service/Installation - Bottled Water For In-Store Pick-Up/Self Serve (1 Gallon) - Bottled Water Delivery Service - Salt Delivery (Dura-Cube Pro's Choice Only) We don't make the water. We make the water better.

Gordon water billing department shows the kind of compassion usually we can only hope to find. We…read morehave been customers of Gordon Water for many years. Any service related issue we experienced in the past they always took care of in a timely manner. Recently due to unforeseen issues we struggled to properly uphold our end of the rental agreement. Kim came up with a solution that was far beyond what I would have hoped for or thought of. Gordon water has displayed kindness, generosity and community goodwill that we need to see displayed. Thank you Kim and Gordon Water for walking the walk.

Well, I stand corrected! Gordon Water came through with flying colors! My equipment move to the new…read morelocation was nothing short of spectacular, thanks in no small part to the expertise of technician Nick A. He handled the job with class and knowledge beyond compare! A joy to work with, he restored fully my faith in Gordon Water Systems and their commitment to quality workmanship and customer satisfaction. Kudos to your organization Tom!

Damon from AIM water has been incredibly helpful with our water issues and has provided exceptional…read morecustomer service! We live near Stevensville and have been at our current location for 15 years. We are on a well which provides hard water with a high iron content. For those 15 years Damon has been our AIM representative and has provided us with water treatment equipment that has solved our iron and water hardness issues. While we have been very satisfied with Damon's customer service, he went over and above expectations last Saturday. Late in the afternoon last Saturday I attempted to do a routine quarterly water sediment filter cartridge change. (I have been doing these quarterly for 15 years with no problem.) After I changed out the filter cartridge, reassembled the top cap and sump, and opened the water line to the filter assembly, there was a significant leak between the cap and sump. I disassembled the filter to see if I could find the cause of the leak. I could not and I reassembled the unit and again opened the water line feeding the filter assembly. The leak got worse. At this point I had to shut the valve for the waterline feeding our house. It was late Saturday afternoon, I could not find the issue causing my filter assembly to leak, and I was faced with NO water in the house until I could get help fixing the problem. I was concerned it would be at least a week before I could get help. I called the AIM service number for Damon. HE ANSWERED even though, I suspect, it was after work hours on a weekend! I told him I had a water Emergency and he worked with me to troubleshoot the problem. It turned out that I must have damaged the sump "O" ring that provides a water tight seal between the sump and the filter cap. I NEEDED A NEW "O" ring to solve my problem! I offered to drive to the AIM office in Mishawaka to get the part but Damon said he would drive to Berrien Springs to meet and give me the "O" ring I needed. In less than 20 minutes I had the new "O" ring, and in 30 minutes my water emergency was solved! Damon went out of his way to help me fix my water issue and avoid our house being without water for at least a weekend, and probably a week. HE IS THE BEST!!!!

From the owner: AIM specializes in Water Softeners, Iron Filters, Water Conditioners, Salt - Water delivery,…read moreDrinking water systems and Service on all brands of water equipment. Our Iron filters will remove 98% of iron and provide clean water without the use of salt. Our water softeners are the most efficient in the use of salt and water to provide your home with clean soft water. AIM will also rent or lease water softeners and Reverse Osmosis units.

Without a doubt, the ABSOLUTE worst customer service that I've ever experienced. The ladies…read more(receptionists) that answer the phone, are complete idiots! They can't even do basic math. Very rude and very unprofessional.

Absolutely the WORST customer service you will ever receive. The water softener itself is great…read more The installation was great. Need customer service? Good luck. My reverse osmosis quit working. Need service? Well, that will take 10 days - yes DAYS to reconnect to your WiFi. Billing issues? Good luck. I received a bill for over $400 (monthly payment is under $60). I was TOLD they changed ACH provider SIX months ago. Never contacted me - even with my email and phone number. When I called, obviously upset, they hung up on me. Very mature way to handle a customer trying to understand how on earth my bill is over $400. Oh and THEY never contacted me, but managed to charge me $17 A MONTH LATE charge for all the months they did not reach out to tell me they changed service for my automatic payment. I was told OVER SIX MONTHS they were going thru a list to reach customers. So, they couldn't email me? They couldn't call me in six months to tell me to re-register my automatic payment? $17 a month late charge for THEIR ERROR? Absolutely DO NOT RECOMMEND. Rudest customer service ladies you were ever find. I would give ZERO stars if possible.

Filled our pool. Great trustworthy guys. They were on time and kept us in the loop on what they…read morewere doing.

From the owner: We deliver clean water for residential swimming pools and spas, along with bulk water delivery for…read morecommercial and industrial needs

Starting with the initial sales call, very friendly and no smarmy pitch. Installed within a week…read moreand the installer was very friendly and professional. About a month in, we had a minor issue on Christmas Day so I filled out the online contact form, crossing my fingers that they would get back to me next day. Within a half hour I got a call from the owner! Again - on CHRISTMAS DAY!! Service was out the next day and took care of everything. Super impressed and am so glad I chose Hawkins!

Hawkins is a fantastic company to work with. Everyone from the people answering the phones, to the…read moreperson who came out to test our water, to the technician who installed our equipment were courteous and thorough. Calls and questions were handled promptly and our water has never been better. We would not hesitate to recommend them to anyone. Bill F.

This company was good with getting us set up with a water softener for our home. Got us scheduled,…read morecame out and got things installed, the unit has worked fine ever since. The problem seems to arise when you have an issue and need them to be responsive! We are renting the unit - this is an intentional choice and comes from prior experience - we know our water is very hard and needs attending to. We chose to rent knowing that if we had problems with the unit a timely service call was only a phone call away... WRONG! I contacted this company for a service call - the first one we have needed so far - the lady on the phone assured me that they want to get to me as soon as possible! I called on Thursday and she said she wanted to try to get them out before the weekend so we didn't go without water softening all weekend. She tells me they will get back to me that same day about an appt. They do call me later that day but cannot see me until Monday. She felt badly that I would need to wait the few days but that was the soonest they had. I felt like this was very reasonable and made the necessary changes for the Monday appt to work with our schedule! My husband came home from work early to accommodate this need to have a service call during his business hours. We waited the entire 2 hour window that they give for their calls and no one shows up. I called to find out that the service call was actually scheduled for A Monday... but that Monday was another 2 weeks out!!! They told me I had the appt all wrong. How did I do this when they were so concerned about me making it through ONE weekend without soft water - now I had to wait 2.5 WEEKS! I have had to make NUMEROUS phone calls about this situation - each time I am told I will get a call back to get things situated but that call never comes. I am the one who has to reach out. The person on the phone can never answer the questions, they have to contact a different department, for instance, scheduling or service - which in theory is fine, except that they do not call you back. I believe this company has decent products - their softener has been nice for us - however, when you need service they are extremely lacking! Whether that is in customer service in general or the ability to get to their units in a timely fashion to get it serviced, it's been frustrating and undependable! Our unit completely malfunctioned and was running for 24 hours straight, burning up our well pump. Meanwhile we are dealing with terrible ramifications of now untreated water as we wait for service. This extended wait time is costing us as the hard water is damaging our laundry, surfaces, plumbing, etc... Just beware: servicing does not appear to be their speciality and takes at least 2+ weeks to accommodate established customers.

I've had this company install a water system for me twice now (should've learned after the first…read moretime). House #1: The water wasn't terrible, but it had an odor and a slight yellow tint. They recommended the $5,000 Kinetico CP Series system, so I went with it. I was told it would last 5 years with minimal maintenance--just adding salt and changing a filter every few months. When they installed the system, they ignored my request to use the basement slider and instead brought the equipment down the stairs, leaving rubber marks from the cart tires all over the steps. About 18 months later, the water quality declined again. When I called them out, they said the tank's media bedding had gone bad and needed to be replaced--for another $1,200. They blamed the water quality, saying if it were better, the system would've lasted as promised. (they only charged me 1 service fee though even though they stopped out twice) House #2: I (regretfully) went with the same Kinetico CP Series, though I was told it was slightly different this time. Apparently, the previous salesperson had been fired for making false promises and selling customers unnecessary equipment--a red flag I wish I had known sooner. I will say the new sales rep seemed honest and helpful. The system has now been installed for exactly 3 months. The salt level is fine, and the filters are clean. Despite this, the system suddenly stopped working. The water here is very hard and yellow, and it stains everything--so I called immediately to avoid further damage. They told me they couldn't send a technician for at least 4 weeks. Four weeks to address a failed water system in a home with extremely hard water is unacceptable. The technician who called me told me to bypass the system they installed, hoping that might help with the yellow water and staining. I'm no expert in water systems, but I do know one thing--if bypassing the system was the solution, I wouldn't have spent thousands of dollars on it in the first place. I bought the system to eliminate the yellowing, so how does turning it off make any sense?!? I strongly do not recommend this company. Poor product longevity and terrible support turnaround. Buyer beware.

I'm embarrassed to admit the # of water bottles I was going thru on a weekly basis since I really…read moredisliked the taste of the water at my house, but we are (almost) a water bottle free house now thanks to Culligan. Jim from Culligan came by on a Saturday afternoon and convinced us that we would be satisfied with their water filtration system. A week later it was installed and I've been drinking more water than ever since it tastes so good! Even my just as picky daughter agrees this water is good. There was a slight issue that our ice machine was hardly producing ice after they left, but they came back to check it out after a quick phone call...and now we have plenty of perfect tasting ice and water. Highly recommend! It's a bit costly, but no more than you'll spend on bottled water for your home if your family consumes as much water as mine does.

They've been great for us. Recently had 10 bags of salt delivered and the gentleman brought them in…read moreand into my basement and even filled up the machine. Always been pleasant whether it's water testing or fixing my RO system etc.

Living in the country with a well, makes it hard to fill a pool. Another issue is, living in the…read morecountry in Michigan. I was lucky last year to discover Bettcher's Water Service. While they are located in Lakeville, IN, they deliver to Galien, MI. The water is already treated so all we have to do is turn on the filter.I searched high and low this year to find them (didn't save the phone #) and was so happy when I did (have now saved their contact info in my phone)! I will continue to use them for my pool water as long as we have a pool. The drivers and everyone I have spoken with in the office are great!

From the owner: We deliver crystal clear, swim-ready water by the truck load.read more