Damon from AIM water has been incredibly helpful with our water issues and has provided exceptional…read morecustomer service! We live near Stevensville and have been at our current location for 15 years. We are on a well which provides hard water with a high iron content. For those 15 years Damon has been our AIM representative and has provided us with water treatment equipment that has solved our iron and water hardness issues. While we have been very satisfied with Damon's customer service, he went over and above expectations last Saturday. Late in the afternoon last Saturday I attempted to do a routine quarterly water sediment filter cartridge change. (I have been doing these quarterly for 15 years with no problem.) After I changed out the filter cartridge, reassembled the top cap and sump, and opened the water line to the filter assembly, there was a significant leak between the cap and sump. I disassembled the filter to see if I could find the cause of the leak. I could not and I reassembled the unit and again opened the water line feeding the filter assembly. The leak got worse. At this point I had to shut the valve for the waterline feeding our house. It was late Saturday afternoon, I could not find the issue causing my filter assembly to leak, and I was faced with NO water in the house until I could get help fixing the problem. I was concerned it would be at least a week before I could get help. I called the AIM service number for Damon. HE ANSWERED even though, I suspect, it was after work hours on a weekend! I told him I had a water Emergency and he worked with me to troubleshoot the problem. It turned out that I must have damaged the sump "O" ring that provides a water tight seal between the sump and the filter cap. I NEEDED A NEW "O" ring to solve my problem! I offered to drive to the AIM office in Mishawaka to get the part but Damon said he would drive to Berrien Springs to meet and give me the "O" ring I needed. In less than 20 minutes I had the new "O" ring, and in 30 minutes my water emergency was solved! Damon went out of his way to help me fix my water issue and avoid our house being without water for at least a weekend, and probably a week. HE IS THE BEST!!!!

From the owner: AIM specializes in Water Softeners, Iron Filters, Water Conditioners, Salt - Water delivery,…read moreDrinking water systems and Service on all brands of water equipment. Our Iron filters will remove 98% of iron and provide clean water without the use of salt. Our water softeners are the most efficient in the use of salt and water to provide your home with clean soft water. AIM will also rent or lease water softeners and Reverse Osmosis units.

Filled our pool. Great trustworthy guys. They were on time and kept us in the loop on what they…read morewere doing.

From the owner: We deliver clean water for residential swimming pools and spas, along with bulk water delivery for…read morecommercial and industrial needs

These people are not licensed and bonded plumbers, and I mistakenly assumed they were. Do not make…read morethe same mistake I did! Their technicians moved our water heater to make room for the water softener they installed and cracked the water heater's inner tank during installation. Additionally, when moving our water heater they decoupled a joint in the water heater's exhaust line, therefore causing carbon monoxide to vent inside, instead of outside. I was reassured Culligan would handle everything and resolve the damage done by their poorly trained technicians. Genuinely thought they were going to step-up and make everything right, but it has been the complete opposite experience. Technicians came to our home and confirmed the installation was done improperly and said their manager would reach out with a resolution. Instead the manager avoided the situation and dodged calls until I was able to reach out to their insurance provider directly. I've had an open insurance claim with them for nearly two months and to date, our water heater has failed, which I paid to replace, and their equipment is still in our home, they have not picked-up, even though they were told the equipment was to be removed during 30-day satisfaction period. Again, they are not licensed and bonded plumbers and do not know what they are doing. Responding to Culligan: Once you sent two senior Culligan technicians to inspect the damage, which they confirmed the damage and your failed Culligan installation, I was told a Culligan manager, Adam Melson would handle the situation, implying direct resolution for the damage done by Culligan; instead he was never available when calling directly nor would he return calls. You clearly avoided the situation, and it was only after I initiated an insurance claim, on your behalf, did he return a call. For what it's worth, or to whomever reading, only your sales representative and technicians that inspected have apologized, nor you or Adam have apologized or even feigned any empathy for the damage done by Culligan. Your response here equally reflects the lack of care and recklessness Culligan offers when being invited into someone's home. The damage occurred in June 2026, and according to your insurance provider they are still investigating, which one can only reasonable assume it's because of delays and dishonesty on your end. You yourself have pictures showing our water heater was undamaged prior to installation, have you shared those with your insurance provider?

Without a doubt, the ABSOLUTE worst customer service that I've ever experienced. The ladies…read more(receptionists) that answer the phone, are complete idiots! They can't even do basic math. Very rude and very unprofessional.

Living in the country with a well, makes it hard to fill a pool. Another issue is, living in the…read morecountry in Michigan. I was lucky last year to discover Bettcher's Water Service. While they are located in Lakeville, IN, they deliver to Galien, MI. The water is already treated so all we have to do is turn on the filter.I searched high and low this year to find them (didn't save the phone #) and was so happy when I did (have now saved their contact info in my phone)! I will continue to use them for my pool water as long as we have a pool. The drivers and everyone I have spoken with in the office are great!

From the owner: We deliver crystal clear, swim-ready water by the truck load.read more

First of all, I would like to thank Michelle for her fantastic handling of our service…read moreappointment!! Nathan and Austin were right on time, they done an awesome job at solving the problem, unfortunately my softener needed a part they didn't have on the truck! (You can't carry everything) this is where it gets great!! The next day they were back here with the part!!! I believe Jason and Austin, very professional, courteous, and thorough!!! Hats off to Culligan and their team! Thank you so much! Brian Habel

Do not use!! They set appts for salt w/o asking and will not change, saying "we are only in your…read morearea once every 4 weeks." Doesn't matter your reason. AVOID!!!!

The best water filtration and bottled water service in the area! I love that it is a local business…read moreand they are so friendly! I've recommended them to a few friends and they've noticed such a difference since drinking their water. So easy and simple to set up in your house and can do it within the week of testing your water!!!

From the owner: Since 1974, Aquafine Water Filtration has proudly served the West Michigan lakeshore with trusted…read morewater treatment solutions for homes and businesses. Whether you're looking to improve your water quality, eliminate hard water, or enjoy cleaner, better-tasting drinking water, our experienced team is here to help. Call us today at 616-392-7843 to schedule a free water evaluation or learn more about the right water filtration system for your home or business. Our Services Include: - Water Softener Sales, Installation & Service - Reverse Osmosis Drinking Water Systems - Whole-Home Water Filtration Systems Iron, Hardness & Problem Water Treatment Solutions - City Water Refiners & Chlorine reduction systems - Commercial Water Treatment Systems - Water Testing & Water Quality Evaluations - 5 Gallon Purified Bottled Water Delivery - Self-Serve 1-Gallon Water Refills - Dura-Cube® Water Softener Salt

I'm embarrassed to admit the # of water bottles I was going thru on a weekly basis since I really…read moredisliked the taste of the water at my house, but we are (almost) a water bottle free house now thanks to Culligan. Jim from Culligan came by on a Saturday afternoon and convinced us that we would be satisfied with their water filtration system. A week later it was installed and I've been drinking more water than ever since it tastes so good! Even my just as picky daughter agrees this water is good. There was a slight issue that our ice machine was hardly producing ice after they left, but they came back to check it out after a quick phone call...and now we have plenty of perfect tasting ice and water. Highly recommend! It's a bit costly, but no more than you'll spend on bottled water for your home if your family consumes as much water as mine does.

They've been great for us. Recently had 10 bags of salt delivered and the gentleman brought them in…read moreand into my basement and even filled up the machine. Always been pleasant whether it's water testing or fixing my RO system etc.

I have NEVER encountered such a poorly run operation. The technicians who come out are great, but…read morethe office staff is clueless. Took me four months of phone calls to iron out my bill. Now I am trying to get service schedule corrected. Need your prayers.

If you fall on hard times, can't pay for the service and return the equipment. They will sue you…read moreand take you to court for any balance. Almost no communication when service was cancelled and didn't really offer any communication after the fact. When asked what the balance was after equipment was returned they never called back or sent any mail out for a balance. Eventually was forgotten about until I was served at my home the attorney fees and court cost were more than double of what was actually owed. Pretty wild.