I shop a few stores down at Publix and I never noticed PH. I'm glad I did…read more I went in and met John. I needed to upgrade my filter and pump. This is a costly item. I wanted to make sure I did business with the right people. I believe in the old cliche "measure twice cut once". I take that to mean check on the people who you do business with. I got a few referrals. Then I decided to give them my business. Robie the technician came out a did a great job. He takes pride in what he does and it shows. I'm happy I found these guys. John inside Robie outside great combo

HORRIBLE! First of all, I hired them to re-Diamonbrite my pool. They poured acid on the new…read moresurface and stained the entire bottom of the pool. For two months, John ignored my requests to fix their mistake. Didn't show up to appointments. Ignored my texts. When you try to call, their VM is full, so you can't leave a message. I finally went to the store, but Paul claimed he didn't know anything and was extremely disrespectful. Told me to leave the store after I asked for the names of the owners. Took my name and number and said someone would call me, but of course they never did. After spending thousands of dollars, I'm left with a huge stain the entire length of my pool. In addition... I hired them to clean the pool. They didn't show up for weeks and the pool turned green. Algae grew on the surface. When John finally did show up, he forgot to bring a vacuum. Really? He said he would go to the store to pick it up and come back, but he never returned. Again, I paid for a service which I did not receive. The list of complaints can go on and on. John seemed like a really nice guy at first, but once I paid in full and had an issue, they disappeared. Horrible customer service. Not professional. Unfortunately, it appears that the only way to resolve the issue is to sue them.

Thank you Yelp!!! If it wasn't for Yelp I wouldn't have found this pool company. If it wasn't for…read morethis pool company my pool would still not be running since Hurricane Irma which was 16 days ago. The storm threw everything in the pool alot of palm fronds that blew off neighboring palm trees. So when clean up began my husband concentrated on the pool to get it back up and running. While working on the pool equipment a pipe broke. We called a pool guy we used in the past but since he personally was without power for more than a week he referred us out to another guy,who didn't even call us back. So I look on Yelp and find this place. Close to where we live and pictured was the same salt chorinated system that we have. So I call and leave a message a couple days went by and I figured we were doomed. Than I got a call and an apology that my message went to spam. We told her our issue as well as sent a photo. From the photo she ordered the part and scheduled an appointment for today. Well they came while we were at work. I thought for sure that they weren't coming as I never got a call for payment as we were quoted a price for the repair. I came home and the pool is running I haven't been this excited since we got back electric after Irma. This place has made a friend and customer for life. Thank you!

DISHONEST, IMMORAL COMPANY…read more One of their workers crashed into my father and fled the scene. I reached out to the company and they said they would take responsibility. I provided photos and video... still they never responded again. Do you want someone capable of fleeing an accident, not even stopping to check on the health of those he hit, working in your home? Do you want to support a company who's management decided to disappear and allow this kind of behavior?

New Image built my pool about 5 years ago and its still running great. I had an issue with the pool…read morepump after a year and they swapped it out under the warranty with no issues. Mike Bonneville was my Sales Rep and he did a great job of telling me what to look for in a pool installer so I don't end up getting scammed or fooled in to something I didn't know I didn't want. An example is brick pavers. He warned me most S FL pools have the same brick pavers as the driveway because the original housing developer saved money and used extra bricks from the driveways or just ordered an extra pallet to save costs. Those bricks get HOT under the Sun and your kids will have to run across it to jump in the pool. An easy test is to try to walk barefoot across your driveway on a hot sunny day at 2pm to get your mail. New Image uses travertine tile at no additional cost. Kids can walk all over them all day long and it never burns. Other extras these guys added in a whole piece of stone for my jacuzzi overflow. I included a picture and it looks great. They also cut the bricks instead of using whole pieces and oversized mortar joints. I also included a picture. The entire pool coping edge is perfectly level. When it pours rain or if I purpose flood my pool, the water doesn't pour out in one spot, it evenly crests all around. This is NOT an easy task to do. The other cool feature I have that my friends pools does not is a drain hole just under the coping in the deep end. I'm not sure if this is a new code, but it saves me the time to have to drain the pool when it over fills from storms. Other people have to drag out a drain hose and hopefully don't forget and lower it too much. I don't have to do anything. About a day after the heavy rain stops, the water level returns to just below where the drain hole is. I would have have recommended New Image to friends and one other person did use them and she was also very happy with her new pool.

Since day 1 my pool has been a nightmare. I had a stroke during construction so I guess I was taken…read moreadvantage of. Cracked tiles, sinking tiles, & it doesn't drain, so it floods. Oh well...

Back against using Blue Water Pools, this time to refinish our pool which was in bad need of an…read moreoverhaul. I checked around with a few companies to get prices and see portfolios, but since I used Blue Water previously with great success, I decided to go with them again. On the first day the team showed up as expected and got right to work. The guys worked very hard throughout the entire time they were on site and progress was quick. They kept us informed about what was going on and were excellent with communication overall, which I appreciated. Most importantly, the pool looks fantastic. We went with Diamond Brite Super Blue and it looks absolutely amazing in contrast with our new gray pavers that South Florida Paver Pros did. I have to say I'm very impressed with everything. Definitely check out Blue Water if you are in need of pool finishing or any kind of serious pool work. They have consistently delivered for us over a number of years and because of that I give them my highest recommendation.

I would give Bluewater Pools zero stars if I could…read more I hired Bluewater Pools to redo my pool Diamond Brite in November 2024. Less than two years later, the blue accent tile on my pool steps is already failing and coming off. In my opinion, that is not normal wear and tear for pool work that is this recent. I contacted Bluewater Pools about the issue and received a call back from Kevin. Without ever coming to my property to inspect the damage, he immediately blamed my pool service company and stated that my pool guy must have caused it. I asked what it would cost to repair, and I was told $200. I then escalated the matter to the owner. The owner did send someone to look at the damage, but the response was essentially the same: "This looks like the pool guy." After speaking with the owner again a few days later, I was told the same thing -- that my pool guy caused the damage. At no point did I receive a meaningful written explanation, inspection report, or proof that the failure was caused by my pool service company rather than by an installation, bonding, material, grout, or workmanship issue. The owner then offered to repair the tiles for $875, making it clear that he would not fix the issue at no cost, even though the work was less than two years old and even though Bluewater Pools could not provide proof that their work was not part of the problem. Because I was not satisfied with that response, I contacted two other pool companies for independent opinions and repair estimates. Both companies indicated that the workmanship appeared flawed, especially considering how recently the work had been done. One company even tried to demonstrate how difficult it would be to chip that tile through the water with a pool brush because of the drag once the brush enters the water. I also tested this myself, and it was extremely difficult to recreate the kind of damage Bluewater claimed my pool service company caused. After this happened, I looked more closely at Bluewater Pools' Yelp and Google reviews and found other customers describing similar issues. One Yelp review from another customer specifically mentions tile falling off, grout coming out, and a poor Marcite job after Bluewater Pools performed work. That sounded very similar to the type of failure I am now dealing with on my own pool. I wish I had taken those complaints more seriously before hiring this company. My issue is not only that the tile failed. My issue is that Bluewater Pools immediately blamed someone else, refused to accept any possibility that their workmanship or materials may have contributed to the problem, and then attempted to charge me significantly more to repair work that I believe should not have failed this quickly. I have photos, communications, and independent opinions regarding this issue. Based on my experience, I would strongly caution anyone considering Bluewater Pools to think carefully, get everything in writing, understand the warranty, review their Yelp and Google reviews carefully, and document the condition of the work immediately after completion. Pools are expensive, and consumers should be able to expect that a company will stand behind its work when problems appear in such a short period of time. In my opinion, Bluewater Pools did not do that here.

Bello Pools turned my pool from Green to Clean in no time. I had a prior pool service but they…read morecouldn't get my problem pool clean. I was referred to Fred with Bello Pools and he helped me out tremendously.

Five Star did a fabulous job . There team worked professionally and left my house in perfect…read morecondition . A perfect job

John and his crew, was absolutely the best. They came when promised, did a fantastic job. Beside…read morethe great job John did, he kept me in the loop every step of the way. He was there with his crew the whole time. If you decide on using this company I would ask for John, he is a man of his word. Thank you John and crew.

Tropics Pool and Spa has been servicing my pool for over 2 1/2 years. Prior to Brian Ghibaudy and…read morehis brother Chris taking care of the pool I never had the consistency and care pool owners need once a week without having to come home where there was someone that had not showed up, consistently having to waste money on pool pump repairs and the irresistible communication of letting us know when something needed to be done BEFORE there is a problem. Since Tropics has been working with us, it has been all "smooth swimming". Brian is always a phone call away and he and his brother Chris, who actually comes every week are extremely PROACTIVE and always lets me know if something is needed WITHOUT doing unnecessary work that wastes money. In fact they always find ways to save us money. Well, taking it a big step further I asked Brian if he could redo my pool and spa which had needed work for the longest time. Surface was worn, heater broken to the spa, 18 year old lights that did not work, and a filter system that did not adequately clean the pool. In addition the tile and grout was a mess. Hardly ever used the spa, until now. Brian is a very responsible and straight forward individual that I knew I could trust. I really had a budget in my mind and was honest to let him know what we could spend. There is always a fine line between trying to save money on a project like this and maintaining quality. Because Tropics work with the same people to do these jobs, we met in the middle without sacrificing quality that years down the road we would be sorry for. In fact I was able to add a couple features I never planned on after seeing his showroom in Pompano to pick out and price to make the pool even more desirable. By knowing the people he has worked with for bigger jobs on pools and spas, Brian was able to recommend features that over the years have been developed to make the workings of the pool, heater, lights and pool features more convenient to use, without the hassles of intricate wiring problems. In the recent years, technology has changed and he is quite in the know of what the options are. For example, there has always been issues with controlling anything that had to use wiring, and the new technology now can be integrated with Wi Fi and can use with your Mobile Phone. From anywhere, I can turn on and off the pool filter, the spa, the lights and water return features and heater, and set the temperatures. Brian is very close with the company that does the work and I was surprised to find how less expensive it was than installing manual equipment to control this outside, and the convenience of doing it from anywhere is a plus. Brian will meet you at the showroom to help pick out tile, mosaics, and anything that a pool would need if it needs to be redone or upgraded. Relationships mean everything, and Brian has them. Regarding pool service, there is no question about dependability. In South Florida, there is always a negative attitude about the work ethic here, but Tropics is one that stands out, away from that. The monthly fee to service the pool is extremely reasonable and when I come home, I can definitely tell that Chris has been there. If I had to recite one sentence that describes Tropics Pool and Spa, it would be this. TROPICS POOL AND SPA DOES WHAT THEY SAY THEY ARE GOING TO DO. If something goes wrong? Brian is a phone call away and does not waste any time coming over. Tropics services mostly Broward and Palm Beach County, so if you are moving here and looking for a pool service or need a change, they are 5 stars all the way.

THE WORLDS crappiest pool company no customer service, they install faulty products and then never…read morepick up the phone. Seroiusly 10 phone calls in the last month and not one return phone call, who does that? Not a reputable business, they claimed they did so many things that just were never done, they MADE SURE THEY COLLECTED THEIR BILL THOUGH. AVOID

Skimmer's Pool Service has been cleaning my pool for almost 6 years. Their service is great. My…read morepool always stays blue and looks nice. I'm normally at work when the pool is serviced, but on the days that I have been at home, I see the same tech. He's a hard worker and does a good job. Plus I always know my pool will be cleaned on Friday like clockwork. Skimmer's pricing is comparable, not the lowest, but they don't nickle and dime me with added charges and fees. Another nice feature - Skimmer's now sends real time photos of my pool after it's been serviced. Finally a service provider that actually lives up to their advertising.

Here's the deal: My mother-in-law inherited a house in Ft. Lauderdale, but she lives in Maine…read more Wife and I were living in France, so nobody could be in Florida to take care of the house. Also, the house had a pool. She hired Skimmers to take care of the pool until my wife and I could wrap things up with our business in France and move to Florida to clean out and renovate the house. She came down in October, and the pool was a bit green, and didn't look like anyone had come. The service frequency had been set for each Thursday. She arrived on a Tuesday, and when Friday came and nobody had been by, she called the owner of Skimmers and he said it was an error, and someone came the next day to service the pool. Strike one. Wife and I finally arrive on New Years Eve...a Thursday. The pool is filled with debris, and the bottom is covered with silt. The water level is several inches below the intake level and there was a pvc pipe contraption out of the intake vent so that the pump can still reach the water level. The pool water is clear, but the bottom is filthy and there are leaves rotting on the bottom of the pool. The guy we had feeding the outdoor cats at the house said he was emptying the pool filter basket all the time due to nobody else doing it (red flag #1) I understand that NYE is kind of a holiday for people, so no sweat that nobody comes (red flag #2). Jan 1st is definitely a holiday, so no worries there. January 2nd, 3rd, 4th, 5th... now I am concerned. I clean the pool myself on the 3rd. Next Thursday comes, MIL is now down visiting us, and nobody comes from Skimmers. I clean the pool again. Did I mention that the owner of Skimmers asked my MIL to give his cleaning tech a $25 Xmas bonus? And that she did, even though she had caught them skipping her pool nary two months before? Finally the other day I got fed up. I had just cleaned the pool myself again, despite paying $25 a week for someone else to do it. I call Skimmers, get a machine, leave a message. 24 hours later, I call again, leave a message. Several hours later, I get a call. I politely enquire as to whether our account is in arrears. I am assured we are paid up. I then ask why nobody has been by obviously in weeks, and don't get a straight answer. Basically, either the route tech is fudging his route log, or the owner is not scheduling him to go there. Either way, we were getting shafted. The owner kept saying he was going to "look into what happened", which is not my problem. He repeatedly told me that "We don't skip pools." I'm sorry, but you are zero for two on that account in my book. He then tells me that he wants to give us perhaps a reduced service where they only manage the chem levels. Sorry, no. Told him truthfully that we had to go out for dinner. During dinner and the movie following, I got at least 6 text messages from him and a call from his route tech telling me...whatever. I didn't respond. Next morning, the route tech just shows up and walks into our backyard and starts servicing the pool! I politely asked him to leave, which he did. TL:DR- Hired Skimmers to service the pool, and they didn't. Charged us for servicing the pool, and didn't. $25 a week is $1300 a year.... That's a vacation somewhere... for someone.