I really wanted to give 5 stars for Dr. Kim. She is wonderful. Unfortunately the staff has proven to be highly inept. I called in early July and ordered more contacts since I was almost out. Beginning of August I called since I had not heard anything and was told they had no order. Mid September I called since again had not heard anything and was told they were on back order. I suspect they were not ordered again. I went in and was kindly given 1 time sample lens. I was told contacts would be in after 10 days. I was paying cash since insurance wouldn't cover again until Oct. at this time I'm still waiting and have been wearing my sample contact since Sept. which is only recommended for 30 days. It is now time for my new exam and I wish I could go to Dr. Kim. I'm afraid of no lenses again another 3 months. I'll pass. I think even the 3 stars is very generous. read more

Honestly, if I could give this rating a 0 I would! I went in on September 24th for a vision exam & contact lens fitting. I explained to Dr. Kim - I have the name of the lens company I wear at home so I will call it in to check on pricing and ordering (if the price is right for me otherwise I will order them elsewhere). On the day of my appointment she had me try on sample lenses which did not feel comfortable to me & that is the reason I told her I will call them once Im able to find the name of the contacts I normally wear. Forward to today, I called in to have my prescription changed as the doctor put down a different contact lens brand name that I do not use. I was told by the receptionist that the doctor will not change my prescription until I pay a $10.00 restocking fee for the lenses I have already ordered. Now, mind you I did not place any order for contact lenses! They claim I ordered 1 box of lenses. Why would I call to have my prescription changed if I had placed an order with them? Why would Dr. Kim assume I wear a certain brand when I explained to her that I have the box at home and will let them know. She claims I wanted fresh looks and I asked for them to place an order. She said I placed the order with her receptionist. I went in the second time to try on sample lenses she had ordered for me as I wanted a certain color (samples are always free to try on). I let her know that I will keep them in for the day and if they are comfortable for me I will let her know. I NEVER placed any order with them. She claims to have footage on her office cameras of me placing the order - which she wouldn't show me. Dr. Kim, show me the footage! I paid her the $10.00 restocking fee to get my prescription. Dr. Kim is absolutely ridiculous and the women at the front desk do not pay attention. It is absolutely absurd she did not want to give me my prescription that I had already paid for at my FIRST VISIT. Well she lost my business. I do not recommend Dr. Kim or this establishment. read more

I recently moved to Palmdale and began working in Santa Clarita, so going to my previous eye doctor in North Torrance is not an option for me. Plus, after the last few bad experiences I was looking for a change. I found Advanced Vision Care Optometry on Yelp and made an appointment in March. The lobby is nice, with a good selection of frames, however as other yelpers have stated, there is little to no seating available. I did not have to wait long to be seen by the doctor. She is very friendly, and she is very helpful. She is the reason that I came back to the establishment even after receiving poor customer service from the receptionists. I ended up getting fitted for contacts and getting eye glasses on the same day. The eye doctor was patient and worked hard to find contacts that I would like. After the third trial for the lenses I never received a call to come back into the office for a followup, so that the contacts could be ordered. I was a bit of tired of spending my lunch hour here, so I just kept putting it off. Unfortunately, I really need my contacts now and I haven't been able to get a hold of anyone. Its disappointing that the eye doctor who is wonderful, has such horrible staff. I paid for my glasses and my lens fitting upfront and when I came back in for a follow up appointment and to pick up my glasses, the girl at the front desk tried to charge me AGAIN. The eye doctor however, remembered that I had paid and told the girl that I was okay to leave. I like the eye doctor here and I really think that she is a great optometrist. She listens to your concerns, and she does her best to find the product that works for you. However, her staff need to learn to provide a better level of customer service. From greeting you upon entering the establishment to assisting you with any questions and concerns about frames and pricing. If I ask a question about frame sizes and options at least make an effort to act interested. Overall, I think that I would find a different eye doctor for future visits. read more

Dr. Kim is quite good -thorough and patient- but nobody reviews all your test results with you, the front desk staff is not very nice (especially the older blonde woman), and they don't have anywhere up front to sit while waiting (unless you make yourself comfortable at one of the tables they use for fitting glasses.) Also a bit peeved they didn't call me when my contacts came in and when I arrived for my fitting the woman up front had no idea what was going on (but Dr. Kim was on the ball when she arrived.) Prices are fair and a nice selection of eyewear. UPDATE: after six months of haggling I gave up trying to get my prescription from them. They didn't keep track of the samples I was given, I had to keep calling asking for the final Rx, they never knew the answer, kept saying they would ask the doctor and call back....they NEVER returned my call. I never got my Rx, never got what I paid for. The doctor is decent but I cannot imagine this place staying open - they have no idea what they are doing. I have to go elsewhere and start over to get my contacts. read more

I have returned to Advanced Vision Care and I'm really happy how they have taken care of me, Dr. Kim has always been amazing, and her staff is really great. read more

I live in San Fernando and I don't mind taking the drive into Santa Clarita. Dr. Kim is friendly, efficient and very thorough with the eye exam. The staff is very professional and helpful. I would absolutely recommend them! read more

Dr. Kim is the best - thorough with exams and knowledgeable about the latest products. I have just plain terrible eyesight and she was able to get me into a new pair of contacts that corrected both distance and close-up issues. She worked with me over the course of a few weeks to make sure we had the right product and prescription. I couldn't be happier with these new lenses. Highly recommended!! read more

This place is spectacular. I was looking for a new optometrist after having a bad experience last year. Every place I called was scheduled out two to three months and none of them were open after five or on weekends. I came across this place and was immediately relieved not only did I get an appointment that same week but the staff was exceptional. The facility is clean and big. Girls in the front are very informative, polite, sweet. Dr. Kim was also such a pleasure. She tested my vision and fitted me for my contacts. Gave me some samples to try at home. Her wonderful staff is clearly a reflection of her. I will definitely be returning for all of my future appointments. read more

Advanced Vision Care Optometry has been a wonderfully pleasant experience since day one. I initially made an appointment here for an eye exam. I hadn't had one in years because for some reason I fear eye exams. It was quick and the staff was very friendly. The result was a pair of stylish glasses that were fairly inexpensive. The woman who helped me pick them out was very patient and honest. Next I got set up for a contact fitting with Dr. Kim and another kind associate, because as cute as the glasses were I'm not a fan of frames. I am so happy with my contacts and cannot believe the improvement in my vision. Everything looks so much clearer and I'm elated that I finally found a place that has removed my fear from optometrist visits. Ordering/booking appointments is quick and easy, Dr. Kim is friendly and easy to talk to, and the staff is very patient and nice. They also carry fashion forward frames such as Dolce & Gabbana, Valentino, Coach, DVF, Banana Republic, Tory Burch, and a whole lot more. I would definitely recommend Advanced Vision Care Optometry to anyone who is in need of some vision tlc. read more

I had my annual eye exam with Dr. Kim at Advanced Vision Care today. Dr. Kim performed a very thorough exam and explained the issues and tests very clearly. Dr. Kim and her staff were very friendly and helpful. Her front office staff helped me pick out a great pair of new glasses. I am very happy with the service that I received from Dr. Kim and her staff today. read more

Great experience. Dr. Kim was awesome and the service was excellent. I will definitely come back !!!

This was our first visit to their office. Everyone is friendly, happy to help, and easy to talk to! Best part is the low wait times!!

Beautiful spacious office. Great selection of glasses and sunglasses. Dr. Kim takes great care of my daughter's vision needs. read more

Advanced Vision Care Optometry - Optometrists Near Me - Valencia, California

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Dr. Kim is professional. Her staff is hit & miss. I've been going here for 4 years and seen different ladies work the front desk, but it's the same story across the board. Every time we go back for our annual eye exam, we are optimistic and think the experience will be different. No. I read a previous review about the wait game and lack of communication when receiving new glasses/contacts. It's true. I've gone a month without an update from them. Showing up early for appointments and waiting 30-45 minutes beyond my appointment time is common. The office is clean, orderly, and there is a good selection of eyewear. As mentioned before, Dr. Kim is professional and knowledgeable. The operation could use improvement overall. read more

Dr Kim is very thorough and patient. My entire family visits her. The office is organized and the front office staff is efficient. I always recommend her to my friends looking for an optometrist in the Santa Clarita area. She also accepts our vision insurance plan. The prices on glasses and contacts are competitive. read more

I've been a customer for 4 years. Dr. Kim is very thorough. The entire staff is so cordial. They have great frame selection.

Great staff I love this place. They have a good selection of glasses. I receive a better selection for my insurance they also have great prices for non insurance patients! read more

Advanced Vision Care Optometry - Glasses yeah! - Optometrists Near Me - Valencia, California

Dr Kim and her staff are great. I've gone to Advanced Vision Care for years and have always been impressed with the care and attention provided from the entire staff. Very efficient visits even during Covid. And I had my new glasses in a couple days. read more

This place is great! Dr. Kim takes her time to explain everything she's doing and really takes her time during the exam. The office staff is really nice. read more

Dr. Kim is the best in SCV! my family and friends have been going to her for the past 8 years. Her and her staff are friendly, courteous, and also fun! Who would think going to have an eye exam would be fun? Thank you Dr. Kim for always providing a positive atmosphere! read more

Wow! What a knowledgeable Optometrist Dr. Kim is and what a super friendly and extremely helpful office staff. It feels like I hit the eye lottery here. Between the Dr., the staff and the pricing, I can guarantee I will never go anywhere else. This was the first time I was given a thorough examination of my vision instead of the quick and easy version. As a result, Dr. Kim let me know I do not a new prescription, I needed glasses for my computer as I spend 6-8 hours on a computer each work day. The difference is remarkable and my eyes feel so much better now after work. Oh yeah, when I went to pick up my new computer glasses, the front desk helped me tighten and clean my everyday glasses and those too fit much better as well. Highly recommended! read more

This review is based on my experience seeing Dr. Kim (Ann) for about 10 years give and take a few. This review I am writing is honest and hopefully provide perspectives for you good and bad. I will talk about what I like before I share with you what ultimately led me to severe my relationship. Ann is a spectacular optometrist. She is extremely thorough and her attention to detail is second to none. I adore her as an optometrist and she is super to deal with. There is absolutely nothing wrong with the main principal here, she is a great doc. That all said, the shortcoming of this location is the incompetent office staff. For last several years, her office had some turnover which isn't abnormal. However at no point in time, she had a good staff managing patients. The office staff hasn't shown any sense of urgency, ability to follow up properly, and ultimately I feel that they just don't have sense of professionalism. Several times last several years, you would hear "We will call you when your ___ comes in so you can come pick up". I can not tell you how many times that did not happen where I had to follow up. Same goes for calling them to schedule an appointment. My wife also had to face the incompetency of the staff trying to schedule appointments for herself and my kids, trying to pick up prescriptions, whatever else. Number of events as such were enough for my wife where she stopped going to Ann's office for herself and the kids taking business elsewhere. I stuck around as my office was close to Ann's and I thought I could deal with occasional mishaps from the staff because I liked Ann so much. It's not unreasonable to think an establishment can have a few bad staff members as well as making a few mistakes along the way here and there. However, when it's repeatedly happening with no visible sign of correction where you are going out of your way to give business to that establishment, you have to eventually identify and draw the line. I won't go into gory details of what took place that ultimately forced me to stop going to Ann's office. But the level of incompetence of the staff is to be noted and taken into consideration. For example, if you are told how they would call you, do keep in mind to follow up yourself as they will say how they called and left messages when they didn't. This happened more than a dozen times last few years which frustrated me to no end. Then their office record keeping is also suspect based on what I dealt with last month. Lastly, as Ann apologized to me over the phone, this office also suffers from miscommunication between Ann and the staff not able to execute as she instructs which ultimately hurts you as a patient. Great doctor, horrible support staff. An honest assessment coming from someone who had the entire family go see Ann for number of years. It's a damn shame. I stuck with her for years including her changing locations over the years, yet here we are.... I wish Ann well, no ill feelings towards her, but I sure do hope she hires better and trains better in the future for her own success. read more

I was very happy with Dr. Kim and the professionalism and care that I was given during my initial visit. My eye issues were addressed and the examination was complete. Having not been to an optometrist in many years, I was very impressed and would highly recommend that you consider Dr. Kim for your eye examination. I consistently have an examination annually as my eye changes. read more

My experience was excellent!! From cleanliness to friendless- doctor and assistants are knowable and communicate well with customers. I'm very happy with the office and would recommend them to friends and family. read more

Came back and visited their selections and the staff was very helpful. They added newer selections.

I have been going to Ann Kim since she opened. She is kind and careful, using the most up-to-date optometry equipment. (Ever had the glaucoma test? Remember how irritating that can be, even painful?) Ann uses equipment that not only produces accurate metrics on eyes, but is completely painless! I value my visits to Ann since my whole life depends on me being able to see and read flawlessly. Also, wearing glasses that have not been properly prescribed usually results in headaches, worse still migraine! Lastly, Ann's staff, Candy and Grace, are attentive to eye wear and always make sure I walk out of the store with clean and properly-adjusted glasses. I am grateful for the service. Each time I get a "tune-up" my glasses look and feel as good as new! I simply don't know a better place to go for optometry, whether it is the easy appointment-booking and handy follow-up reminders on my phone, Grace's careful and considerate testing with the machines in the back, and constant vigilance of the patient's comfort, or Candy's winning individual adjustment of the eye wear. Meantime, master optometry doctor, Ann, has a quiet and gentle manner about her consultations that instils peace in me knowing that I have had the best possible care given to me that is currently available! read more

Friendly staff, quick service, and lenses arrived in the time frame I was told maybe a few days sooner. Good experience.

The most thorough eye exam I've had in my life. Tests were performed that I didn't even realize were available. The exams I had been receiving from the optometrist I had been going to for the past several years were perfunctory at best; just the bare minimum. Dr. Kim didn't disappoint; in fact, I was elated to find that this was someone who actually took the time necessary to determine the best course of action for the patient. Not only did I not feel rushed, but I also sensed that my questions and concerns were genuinely received and respected. The staff was wonderful, especially the technician who performed the various tests. She was patient, amiable and competent. Did I mention that I drove almost forty miles for this appointment? Sometimes it's worth it, to find this caliber of health care. read more

I have been going to Dr. Kim for about 3 years and each time, she has completely nailed my prescription. I've gone to other ophthalmologists that have made my prescription too strong. She is great, super patient, and really listens (most important quality). Wait a little longer than usual for my Saturday appointment, so get there early! read more

I was with one Dr. for many years but when he retired I started looking around. I tried a couple over the years but wasn't terribly happy. Dr. Kim was such a welcomed relief. Very pleasant, very patient, very thorough. Peaceful nice waiting area. I will be going back. read more

I love coming here. The staff are excellent. Dr Kim is very informative, knowledge and very kind and patient. Can't wait to see them again.

I'm really glad that I can review Advanced Vision Care Optometry. My family has known Dr. Ann Kim for many years, since the time she was associated with Lenscrafters / Eye Exam in Valencia. Without a doubt, she is the most professional, thorough, kind, and fun Optometrist we've ever known. My daughter recently wanted a particular RayBan frame in a specific color. Although not widely available, Dr. Kim and the Office Staff made the frame appear in a few days. The choices of GOOD Optometrists in the Santa Clarita Valley are very limited, so having an office like this in the area is fantastic. If anyone in your family (especially the kids) needs an exam, this is definitely the place to go. We would drive a long way, if necessary, just for this type of service. read more

I've been to three optometrist offices in the SCV and not until Dr. Kim did I find out that the contacts I was wearing where ill-fitting for the curve and size of my eye. I had horrible migraines frequently and was always suffering from dryness and after I was properly fitted with the correct lens, I've not had any issues. Her staff is lovely and kind and I recommend her to everyone. read more

Overall everyone there is super nice, friendly, and helpful. The lady i spoke with on the phone when I first called with questions was very patient and when i went in the ladies at the front desk were very friendly as well. It was my first time coming here and i will definitely keep this as my go to optometrist. Doctor Kim gave me her personal phone number in case i had any questions , and even came in the following day , (on the day they are closed!!!) to check up on me and make sure my eye was okay. You can tell she genuinely cares for her patients and I really appreciate how helpful they were and will definitely recommend this office to anyone needing a good eye doc!! read more

My Wife and I have been patients of Dr. Kim for many years and we couldn't imagine going anywhere else. Dr. Kim while being very Professional is very friendly and gives thorough eye exams at a reasonable cost . We wouldn't trust the health of our eyes to anyone else, cause Dr. Kim really cares about her patients. read more

I took my son to see Dr. Kim and we were greeted with very helpful front desk staff. Dr. Kim performed a very thorough exam on my son and answered all our questions. We were very satisfied with our visit and would recommend her to anyone in the Santa Clarita area. read more

I was having blurry vision problems and went to Kr. Kim to check my prescription. As it turns out, my prescription had not changed much but Dr. Kim observed that my glasses were not fitting correctly. A simple adjustment fixed everything. Dr. Kim and her staff are extremely attentive, friendly, thorough, and expert. (I even got an insurance discount I didn't know I had). I'll definitely return and recommend family and friends. read more

I started a job in the area 3 years ago and needed a new optometrist. I found Dr. Kim's office on my lunch and stopped it to check them out. It has been a great experience for the last 3 years and plan on staying for as long as I'm in the area. The lobby is nice and has a large selection of frames. The staff is friendly and attentive and will adjust my glasses quickly any time I stop in. Dr. Kim is very knowledgeable and clearly answers/explains any questions or concerns I may have. She is also very thorough and is amiable. They also utilize phone and online services that are convenient to schedule, reschedule or confirm appts and fill out documents ahead of time. This is incredibly helpful to me since I am constantly on the go and any way I can save time and have additional electronic access or reminders I am all for it. I definitely recommend! read more

Our family found Advanced Vision Care Optometry a few years ago. The staff is super friendly and knowledgeable. We recommend this office to anyone looking for Optometry needs. read more

Love Dr. Kim and her staff! Very knowledgeable and personable. Check them out! You'll be happy you did!