Since my initial Yelp review I have been contacted by the company who have apologized for the issues I had, and have refunded my money. They appear to have improved their customer service and have taken the issue seriously. I appreciate the follow-up. I will give them another try when I next need rental equipment. read more

Very Helpful and wonderful to work with! We were in a bit of a jam, and they made renting equipment a seamless experience. Our Point of Contact was always available to speak with on the phone to ask questions or to troubleshoot. Will be using them again for other equipment needs. Great Company! read more

Trusted leader in the test and measurement equipment rentals. Have a wide range of products for EMC testing.

The worst equipment rental experience. I rented the advertised ground penetrating radar. They sent me a different unit than the unit advertised, and one which is no longer supported by the manufacturer. They manufacturer no longer had software to open the files, and the equipment manual they shipped with the unit was for a newer model. ATE's support didn't understand that I had a discontinued model and kept referring me to the manual for the new model. I demanded a refund and reimbursement for return shipping, which was $850 for FedEx freight. The stiffed me on shipping even though I had an email from ATE stating that all costs would be reimbursed. Because they dragged their heels with any type of reimbursement, I disputed the charge with my credit card bank. This company is reckless. Any entity that's stiffs a customer for no reason and is brazen about deserves to fail. read more

Very thankful to the team at ATEC for always taking care of us! Luis, Mathew, and Reda are extremely helpful and knowledgeable. Quick quoting process, turnaround, and delivery time. Competitive pricing and painless return process. Would highly recommend! read more

Rented a piece of equipment for two weeks. The return date was Christmas day Dec 25 2018. Obviously we could not return it that day so returned it first thing the next morning just a few "business hours" after the due date. ATE insists that we should have returned it the previous Friday the 21st, 4 days early to avoid being charged another day. Terrible customer service, who runs a business like this??? read more

Bad Company! I received equipment that did not work and they charged me for it anyway + shipping both ways with insurance. - even had photos of the malfunction. I just wanted a replacement sent anytime after the holidays and this was not allowed. I received it right before Christmas and was planning use it but could not. Wanted a replacement free of charge - flexible on when. Was told I could not and would have to re-rent. Ridiculous! read more

Terrible company, called to get a quote on a rental was told that I could not get a quote unless i provided a company email address. I consult to many companies use a gmail account but was refused even a quote. The person was rude, refused to let me talk to a supervisor and then hung up. Do yourself a favor avoid these guys... read more

Excellent and fast service. Our engineers were in a jam with our gage out for calibration and thanks to ATER it was less than a hiccup to get a loaner here to finish all the testing before the due dates. I know who to call now if we run into a jam again. Thanks so much! read more

I have rented from ATE three times over the last two years. Each transaction was flawless. The customer reps are helpful, knowledgeable, and promptly return phone messages. read more

I don't understand how you guys can rent out equipment that doesn't work. And then tell us the replacement is going to take 2 hours to get ready. I drove for 2 hours and waited 2 more hours to receive the new device. Then another customer shows up and the equipment he's renting out doesn't work or calibrate. Are you guys not testing out your equipment before renting it out? read more

TERRIBLE customer service. Lady on phone is clueless and all you get is the runaround. I've tried to rent equipment from this company twice now and will never waste my time with them again. read more

These people really screwed us around. We tried to rent a Satellite Test Loop Translator and a Spectrum analyser from them. The guy kept sending us details for a Telephone loop back Tester, despite us sending our detailed requirements. They then said they had everything until the day we went for it. They STILL produced a Telephone Loop back Tester and the Spectrum analyser was still out in the field. They then hit us for a either $10,000 dollar deposit or a protracted credit application procedure. We ended up going somewhere else. It has since been recommended to us to avoid ATER. read more

I would highly recommend NOT using this company. We rented one of their cable testers and when we received it, it didn't work. They do not show any value in their customers and are more concerned with making a dollar by providing their customers with equipment that doesn't work. In contacting them about the problems that we experienced they did not take responsibility and try to help us, they turned around and made unauthorized charges on our CC (that they are refusing to refund) and said that we broke their equipment. ATEC has the worse customer service I have ever experienced and are very non-responsive and unprofessional. Future renters beware, do not listen to any of the "Great company" reviews listed on google reviews. It wouldn't surprise me if their "great" employees posted the reviews themselves considering their punctuation is as great as the company has been. read more

Over the past many rentals of test equipment from ATE over two plus years for use I can say that their customer service is exemplary. Also also had a voice to talk to regarding use. Equipment arrived in excellent condition with all current calibration certificates. read more

Great service anf very helpful. Even called back to make sure i was able to complete project

We have used ATEC occasionally over a period of years, mostly to rent EMC/EMI test equipment when something of ours has failed or is out for cal. Some of this stuff is not carried by most other rental places so we appreciate that it's available from ATEC. In our experience ATEC's service has been very good. They've been quick to ship and responsive when there's a problem, which has happened once or twice. read more

Terrible service. Sent them email request for quote 3 or 4 times. Then called them and finally was given a quote via email for USB PET. They gave me CC card payment form and we paid via CC. Asked them to deliver our module on Mon Nov-27. Monday came, no email, no tracking, no package. Emailed them few times, then Wed Nov-29 finally got response that order needs to be "released". Gave them a call immediately and got suggestion that order "probably" was shipped. No tracking still. Next day went through our receiving dept to chase the module. Finally found 4lb module (palm size) that was packed into HUGE box. FedEx ended up billing us $161 for 2 day delivery. Very nice ! 3 days lost from rental period. Recently got 2 random charges on our CC without any approval or invoices matching the sum. Got total of 6 invoices with different amounts sent for different dates and amounts. Not sure what they all mean and if any charges will follow, rental agent does not reply anymore. What a mess ! read more

Our company rented a ground tester from here for a month for $399 plus tax. Not knowing we had the option to pick it up 160 miles away, we were charged an additional $172.59 for shipping. After a couple of weeks of using the tester daily without any issues, it froze up and wouldn't do anything. The screen was frozen with the last reading even with the machine turned off. We called the manufacturer's support number and they said it sounds like it needs to be serviced and advised us to take it back to where we rented it from to have the situation addressed. We took it back (drove it there), and traded it in for another one. Or so we thought. After a day or so I emailed to find out what the technician had determined about the malfunction and was told that they were unable to duplicate the error. AND? Whether or not you could duplicate it, it happend to us in the middle of a very time sensitive project. It probably reset itself once the battery died, but we didn't have the luxury of waiting for that to happen. So because they couldn't "duplicate the issue" we were stuck paying for two months for a tester we had for two weeks and another tester we had for even less than that. Both were returned before the original 30 day contract was up on the malfunctioned tester. RIP OFF!!!! We will never be renting from this place again and will not recommend them to any other person or business we deal with. read more